Microsoft Teams

4.5 (9,781)
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Chat-based workspace in Office 365

Overall rating

4.5 /5
(9,781)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

91%
recommended this app
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9781 Reviews

Akhila
Akhila
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Microsoft Teams for Collaboration

Reviewed on 21/05/2024

I'm satisfied with my experience with MS Teams as it is helpful in collaborating across teams.

I'm satisfied with my experience with MS Teams as it is helpful in collaborating across teams.

Pros

MS Teams is an easy-to-use application with great audio and video call facility. The real time chat theme looks unique with emojis and reactions. Large files can be shared and it integrates well with Microsoft ecosystems.

Cons

Too many updates makes the user experience unpleasant. The activity status of the user doesn't get updated promptly. The applications runs slow when accessed while being in a call or screen sharing.

Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Microsoft Teams review

Reviewed on 16/11/2024

Pros

Microsoft Teams is essential tool for team collaboration, communication and project management. Supports multiple accounts, video and audio calls.

Cons

I did not encounter any issues with Microsoft Teams, that worth mentioning.

JAILENE
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Needs some work but functional

Reviewed on 07/11/2024

It is a bit frustrating to use as a newbie but I'm sure over time it will be better. We use it for...

It is a bit frustrating to use as a newbie but I'm sure over time it will be better. We use it for screen sharing which is fine but can be laggy. Voice is OK.

Pros

It is a program required for use by my company. The texting function is good.

Cons

It is difficult to navigate. I was trying to call a contact on teams, and it took me a long time to figure out how to. I think it should be more user friendly.

Jenna
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Workplace efficiency has never been better!

Reviewed on 29/09/2024

Pros

By far, the best part about Teams is the ability to communicate with people at all times and how easy it has made collaborative work no matter where each employee is located. The ease of sharing files, holding calls, and sending messages is a leg above the competition. It has combined into one platform what I used to have three apps to perform. And I love that it fully integrates with Office 365!

Cons

It does not impact me directly, but I could see how needing a Microsoft account to log in could be a deterrent.

Katie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The BEST!!

Reviewed on 14/11/2024

Utilized for work at multiple companies and definitely my preference.

Utilized for work at multiple companies and definitely my preference.

Pros

The easiest app to use! Prefer over any competitor.

Cons

It can be quick to put your away message on.

Kuga
Overall rating
  • Industry: Financial Services Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for day to day communication and meetings

Reviewed on 04/12/2024

Pros

Coming from Skype this was huge improvement. Ease of use clickable links and to see history of chats and reactions. Having all the meetings history, calendar and contact all in one app is great.

Cons

sometimes there is issue with joining a meeting thru app, had to join via browser.

karthikeyan
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very good work messaging platform

Reviewed on 21/11/2024

overall is very good. moved from slack and never looking bak

overall is very good. moved from slack and never looking bak

Pros

intuitive, easy to use, adding lot of features

Cons

sometime voice calls breaks, no auto notetaker

Lesley
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Quick and easy to use

Reviewed on 22/11/2024

Great experience being able to message people and get a quick response. You know when people are...

Great experience being able to message people and get a quick response. You know when people are online and can be communicated with.

Pros

It is a quick efficient way to communicate with coworkers.

Cons

It sometimes freezes during online meetings.

Eric
Overall rating
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Microsoft Teams makes connecting with colleagues simple

Reviewed on 03/12/2024

We transitioned to Teams earlier this year and it has been smooth process and communicating using...

We transitioned to Teams earlier this year and it has been smooth process and communicating using video or chat has been easy and works great

Pros

Easy to schedule and take video calls. Chat function also works well

Cons

I miss the snipping/screenshot tool that Zoom chat has

Amanda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Microsoft Teams

Reviewed on 07/11/2024

I've had a lot of trouble when getting Teams invites from a company to myself being an external...

I've had a lot of trouble when getting Teams invites from a company to myself being an external source. I do not have the same capabilities to log in as they do internally, and often meeting links don't show up correctly on the calendar, etc.

Pros

Microsoft for Teams works really well when using it internally with an organization that uses Microsoft for everything.

Cons

Teams does not work well when using it with people outside of the organization.

Steven
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best UCaaS out there

Reviewed on 23/10/2024

Rock solid platform, use across multiple organisations with differing compliance requiremebts, all...

Rock solid platform, use across multiple organisations with differing compliance requiremebts, all of which can be configured easily by policy

Pros

Most joined up collaboration tool on the market. File storage with backend on SharePoint, voice/video using evolution of Skype online, secure by design.

Cons

Microsoft have started adding premium/add-on skus.

Reasons for Switching to Microsoft Teams

Office 365 integration made decision easy, using same management platform makes it easy
Fernando
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Microsoft Teams is Indispensable for Today's Business Environment

Reviewed on 17/08/2024

I have been pretty happy with teams and have found it very intuitive to use.

I have been pretty happy with teams and have found it very intuitive to use.

Pros

MS Teams makes having web meeting and webinars easy and it wis one of the better quality web meeting tools available.

Cons

I wish it had more features integrated into it or was simpler to integrate with other tools.

Alternatives Considered

3CX, Zoom Events and Webinars, and Skype

Reasons for Choosing Microsoft Teams

Teams was part of my Microsoft 365 subscription and I like how it works seamlessly and performs better.

Reasons for Switching to Microsoft Teams

I prefer it. It works seamlessly with my Microsoft subscription application and other tools and it performance is great.
Pereira
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fuelling collaborative and productive virtual discussion, one agenda at a time

Reviewed on 02/09/2024

Microsoft Teams has provided us with a secure way to collaborate, communicate and virtually meet...

Microsoft Teams has provided us with a secure way to collaborate, communicate and virtually meet with our coworkers, suppliers and even better our customers. This way is convenient, saves us time and money because we don't have to be in the office to hold our discussions or meetings. We often meet for team projects and constant updates keep us on the same page and enable us strategize and meet our goals and objectives

Pros

Microsoft Teams has been our ultimate collaboration tool in our organization. Given that most of our work is collective and usually divided as team projects, we appreciate that Microsoft Teams has become our easy to use partner in these group projects. It integrates seamlessly with Microsoft 365 apps which enable us import and export data from this apps seamlessly. Individual and group chats enable us to instantly message team members for feedback or any discussion. Additionally it enable us to send files to my coworkers. Usually when I want to focus on work item, I mute the conversations and will later get back to them. We have been able to create chat channel for different topics and this make it easy to resolve issues of separate topics. With only relevant messages on different channels it saves us time of scrolling through lots of clutter message. Microsoft Teams provide us with everything we need to collaborate live on realtime. Accessing all Microsoft apps from one point,calls and videoconferences enable us to work efficiently. Microsoft Teams mobile app is convenient and enable us to meet at our own comfort without having to be in the same location. Microsoft Teams integrates with so many other tools which smoothens file sharing and workflow optimization.

Cons

I love everything about Microsoft Teams and most especially the fact that it has everything I need in one place. Messages, meetings, notes and documents. I have realtime access to my teammates which makes collaboration quick and easy.

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Video conferring with the added benefit of collaboration

Reviewed on 29/06/2024

Exceptional experience, included in the Microsoft suite, clear and clean audio and video experience....

Exceptional experience, included in the Microsoft suite, clear and clean audio and video experience. A daily staple for myself and our team

Pros

I like the quality of video conferencing, the ability to share the screen, transcribe feature, and the ability to connect with your team in an easy and efficient manner

Cons

I sometimes have issues when sharing my screen or connecting to our boardroom tv. The teams meeting will sometimes freeze and will need to be disconnected.

INES
Overall rating
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

less is more

Reviewed on 09/06/2024

it's great, much better than zoom or skype (who uses skype anymore?) , and always evolving not...

it's great, much better than zoom or skype (who uses skype anymore?) , and always evolving not always easy with the copilot updates but intuitive enough, clean and simple appearance and interface

Pros

meeting video recording and screen sharing those are the top features IMO

Cons

constant notifications either on banners or pop-ups, they are too distracting they should just be in-chat notifs like a +1 or so in front of the pvt window or group chats just so we know where are the new messages

Koji
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Powerful Collaboration Tool with Room for Improvement

Reviewed on 14/10/2024

Overall, my experience with Microsoft Teams has been positive. It’s an excellent tool for collaborat...

Overall, my experience with Microsoft Teams has been positive. It’s an excellent tool for collaboration, offering a wide range of features like instant messaging, video conferencing, file sharing, and seamless integration with other Microsoft Office apps. It’s been particularly useful for organizing team communication and staying connected, especially in remote work settings. However, there are areas where it could improve, such as the user interface and performance, which can sometimes feel slow or overwhelming with notifications. Despite these minor drawbacks, it remains an essential platform for team collaboration and project management.

Pros

I love how easy it is to set up virtual meetings and video conferences with Teams. The quality is consistently good, and features like screen sharing and breakout rooms enhance productivity

Cons

One thing I find frustrating about Microsoft Teams is the amount of notifications. It can become overwhelming, especially when you're part of multiple teams and channels, and it's sometimes hard to keep track of what's important.

Jordan
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pro Suite: Good for Business, OK for Colloboration

Reviewed on 25/11/2024

Overall, it is a preferred method of communication on our team. Easy to use and set-up. Functions...

Overall, it is a preferred method of communication on our team. Easy to use and set-up. Functions on both mobile and desktop devices. If you can get accept a few occasional bugs and lags, Microsoft Teams is a premiere suite that offers a lot for your professional team.

Pros

Quick and efficient messaging. Multi-media sharing options for team collaboration. Integration with Microsoft suite enabling you to review and edit documents quickly. Reactions -- simple and a clear way to respond without having to type a full message. Live statues to update others where you are and when you are available. App integrations with Todoist, Redflag, and other services we use daily. Video calls and phone calls with ease from both my computer and from my phone.

Cons

The interface can be unreliable. Changes layout and views of certain documents when viewed on desktop versus within Teams. Some minor bugs with video and camera being recognized. Some de-sync from time to time between phone and computer. Some loss of connection where I do not receive messages until much later in the day.

Tanner
Overall rating
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Teams is Essential for Working with a Team

Reviewed on 21/09/2024

Overall I use this every single day to chat with coworkers about projects, attend meetings, and use...

Overall I use this every single day to chat with coworkers about projects, attend meetings, and use group chats to store data for everyone to collaborate.

Pros

It’s so simple to connect with your colleagues and have meetings when remote work is an option.

Cons

There isn’t anything I don’t like about Teams

Sarah
Sarah
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Really love Teams - would highly recommend.

Reviewed on 06/08/2024

Really enjoy this software. It's a great way for teams to stay connected, to get a hold of someone...

Really enjoy this software. It's a great way for teams to stay connected, to get a hold of someone quickly or do meetings or trainings easily within the organization.

Pros

I like the user-friendliness of Teams. It's easy for anyone to use, including people who have never used software such as this before. You can create groups, share files, create polls, screen record training sessions and so much more. If you ever used MSN Messenger back in the days, this is like a ramped up version of it! Lots of businesses use Teams so it's easy to set up a meeting and add a Teams link to have your meeting through. There are also no time limits which is a great feature. I really like how you can have live reactions in the Teams meetings as well (such as clapping hands if congratulating a teammate on a job well done) etc.

Cons

One feature I dislike about Teams is that you can't add people from other networks to your Teams chats. You can connect with people through Teams meetings links outside of your organization, but you can't just start up a chat with them like you can with people inside of your organization.

Nikita
Nikita
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Sturdy Voice and Video Communication Tool

Reviewed on 15/07/2024

Pros

It is fully integrated into M365 making productivity and collaboration seamless.

Nicely integrated with Outlook, especially the calendar management.

Notification tab covers a lot.

24/7 Onedrive integration along with Word, excel, power point, and OneNote.

Zero issues with meetings and their creation, clear and smooth interface familiar to all who used Outlook.

Cons

A lot of features around Sharepoint feel redundant requiring too many clicks.

Teams channels often lag if the directory behind is 'heavy'.

Permissions can be confusing and need monitoring / admin online.

The latest update that blocks access to the center of the screen, where browser tabs are at the top, while sharing is insanely bad UI/UX. This requires immediate attention but it is still not solved.

Search function is similar to Outlook.

Nahid
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A good application compared to others

Reviewed on 07/08/2024

Wonderful. I have done a lot of video communication several times, and it has saved me a lot of...

Wonderful. I have done a lot of video communication several times, and it has saved me a lot of effort by meeting through the program without the need to go to the work site.

Pros

I loved the feature of communicating with calls in complete privacy and without the phone number of anyone in the group in the application

Cons

Only sometimes it suddenly cuts out or the sound cuts out.

Jenny
Overall rating
  • Industry: Executive Office
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Microsoft Teams- Hybrid working environment made easy.

Reviewed on 30/09/2024

Overall MS Team is very useful. I am able to have meetings, do interviews and communicate with...

Overall MS Team is very useful. I am able to have meetings, do interviews and communicate with others virtually. Overall the application is very functional and I will recommenced the app to others.

Pros

What I most love about MS Teams is that I am still able to interact with persons over a virtual platform even tho my work is remote.

Cons

I do not have any dislike about the application so far.

Peter
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

“My Great Adventure with MS Teams”

Reviewed on 04/09/2024

Pros

Microsoft Teams unify teams in my organization in one place through corporate communication channels in one place which boost productivity for 24/7.

Cons

Microsoft Teams pose no error when in my line of duty - I am not expecting to encounter issues soon.

Michelle
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Thanks Microsoft Teams

Reviewed on 03/10/2024

Overall, I am a happy product user of Teams. I appreciate the opportunity to have multiple options...

Overall, I am a happy product user of Teams. I appreciate the opportunity to have multiple options to have group meetings either in secret spaces or collaborative channels.

Pros

I love the functionality of Teams including the option to video/virtual meet with colleagues and house documents related to a project or the meeting specifically. There are so many programs embedded in the platform that makes it a great one stop shop for collaboration.

Cons

The visibility of your status and how quickly it goes away. Also, sometime there are glitches with the quality of the call especially with video on Mac.

Carl
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Brings teams together but misses out on high potential

Reviewed on 09/10/2024

While it enables and encourages collaboration with team members and has brilliant call functionality...

While it enables and encourages collaboration with team members and has brilliant call functionality, it misses out on it's large potential due to being a bit too difficult to use

Pros

The functionality of calls is brilliant, bringing project teams together and encouraging collaboration. The integration with other Microsoft software like Outlook is also really helpful

Cons

The User Interface lets it down, as it looks quite clunky and hurts to looks at for too long, compared to Slack for example which is much more pleasing to the eye. Not being easily able to join multiple workspaces is also a hindrance