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392 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A glowing beacon in a saturated market
Reviewed on 11/08/2021
Fantastic from beginning to end. I would suggest Klaviyo to anyone.
Fantastic from beginning to end. I would suggest Klaviyo to anyone.
Pros
There are hundreds of email marketing managers, and they all pale in comparison to Klaviyo. Instead of trying to be a jack of all trades, Klaviyo focused on making the best e-commerce marketing platform, PERIOD. The integration with Shopify is an utter game changer, and makes it possible to actually feel in control of your marketing.
Cons
When it comes to Klaviyo, there is a bit of a learning curve. They do make sure there are plenty of resources, so if you want to learn you will.
Alternatives Considered
BrevoReasons for Choosing Klaviyo
For the focused look into e-commerce and the commitment to make the best e-commerce marketing resource.Switched From
MailchimpReasons for Switching to Klaviyo
Klaviyo is more focused on e-commerce which is my primary focus.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best e-mail marketing solution for Shopify
Reviewed on 28/09/2021
I have tried many email marketing providers (MailChimp, Sendlane etc) and found that Klaviyo offers...
I have tried many email marketing providers (MailChimp, Sendlane etc) and found that Klaviyo offers the highest customer service, hands-on implementation, very detailed training and on-boarding. They also offer many pre-build email templates and flows that are customizable
Pros
Klaviyo's customer service and implementation team is outstanding! Nate walked us through the platform and shows us the dashboard, which was very helpful. After we signed up, we had 6 (1-hour) onboarding calls with an implementation specialist to make sure we set up everything correctly.
They offer MANY pre-built email campaign templates and flows, so creating a full email strategy is very easy! Reporting and the dashboard is very user friendly. Connecting with Shopify only takes a minute.
Cons
We hope that the SMS marketing feature will integrate with Gorgias soon - Klaviyo confirmed that it is coming!
Reasons for Choosing Klaviyo
MailChimp did not provide training and tech support.Switched From
MailchimpReasons for Switching to Klaviyo
Mailchimp did not have an easy to reach customer service team and they did not offer a dedicated customer success manager like Klaviyo does.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Great product... with problems.
Reviewed on 26/12/2019
Being a developer myself, I informed the Klaviyo team of the deprecated code errors their plugin...
Being a developer myself, I informed the Klaviyo team of the deprecated code errors their plugin was displaying on peoples websites, and to the fact that their plugin slowed customers websites down drastically. The reply I received a couple of days later was:
"Unfortunately we do not update our plugin very often - but our team will get around to it eventually."
This was 2 years ago, and the plugin still has not been corrected. So it still produces errors, and still slows peoples websites down.
Pros
Klaviyo is extremely easy to setup, especially compared to its competitors.
You have the freedom to link Klaviyo with your Wordpress/WooCommerce website seamlessly.
Everything can be automated! Such as emails after order received, emails after payment received, multiple emails after certain time duration's for things like newsletter subscriptions and a lot more options are available to include users website Wishlists, items they left in their shopping carts to remind them, and all emails are fully customisation using the Klaviyo's inbuilt email form designer.
You can also arrange customer lists, newsletter subscription user lists, and any other lists you may require. The possibilities are endless!
Cons
Using Klaviyo on your Wordpress website as subscription signup form slows your website down, a lot!
Although unnoticeable to customers surfing your site, Klaviyo also throws a few error on your page as it uses deprecated (out-dated) code.
If the Klaviyo form builder doesn't produce the look/type of form you require, then you must build the form yourself by coding direct on your website (Which beats the point of having a form builder).
The Klaviyo plugin does not update, and never announces that there is a new version. You must remove the plugin from your website, manually download the latest version from their website, and then upload/install/activate the new plugin.
There is no option to change languages or string translations of forms, form input boxes, or form buttons. And these translations cannot be picked up in Wordpress plugins such as Lingotek or Polylang. The same applies to the confirmation pages after the user submits the forms.
Alternatives Considered
MailchimpReasons for Choosing Klaviyo
I signed up to Klaviyo as a trial to experience another software other than my current software. So I had some sort of comparison, and to see if there were any additional features. Which I can confirm there are a lot more options, features, and ease of use with Klaviyo.Switched From
MailchimpReasons for Switching to Klaviyo
I made the switch from MailChimp to Klaviyo after a trial basis of Klaviyo and finding there is more I was able to do and accomplish. However, I later reverted back to using MailChimp as I did not want the errors on my pages that Klaviyo provides, and I did not want to radically decrease the loads speed of pages for my customers. People lose interest quick while waiting for a page to load, page load speeds mean EVERYTHING! So the choice I had was less email features or lose customers. I chose less email features.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very ok for email marketing!
Reviewed on 09/09/2023
Pros
It has many options for ecommerce. It can be used relatively easily.
Cons
Sometimes it's hard on the API implementation side

- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One of the Best Solutions for Internet Retail
Reviewed on 05/06/2023
Pros
Very easy-to-use platform, You can setup multiple types of automation campaigns specific to your type of retail. Abandoned Carts etc.
Cons
The pricing model is per store or site, We own about 6 different brands so not able to use sends between brands so have to be very selective of the plans required. Also, there was an auto plan where it automatically removes users that have unsubscribed and lowers the plan tiers.
Alternatives Considered
SendGridReasons for Switching to Klaviyo
The automated email campaigns were a major reason for choosing Klaviyo vs other platforms, other platforms too have those features but Klaviyo seems way more refined and geared towards Internet Retail.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best ecommerce autoresponder out there
Reviewed on 26/08/2019
My go to solution for ecommerce clients. It has automation ,good templates and everything else
My go to solution for ecommerce clients. It has automation ,good templates and everything else
Pros
Robust features that just work. It's a bit getting used to but you can do most of what you want with them
Really good templates for those starting out and experienced as well
Cons
Their onboarding process could be easier
They have tutorials but they're fuzzy and should be made available with webinars being an option.
Alternatives Considered
MoonMailReasons for Choosing Klaviyo
Better features and ease of useSwitched From
MailchimpReasons for Switching to Klaviyo
Klayvio seemed like a more complete solution and they analytics is quite detailed so you can optimize your campaigns are every stage their integrations with shopify are quite deep as well
- Industry: Photography
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A powerful platform for email marketing.
Reviewed on 11/07/2023
Overall I've been very happy with Klaviyo and appreciate its focus on email marketing and SMS...
Overall I've been very happy with Klaviyo and appreciate its focus on email marketing and SMS rather than trying to be the tool for everything.
Pros
I use Klaviyo for my email newsletter. It's been a smooth process overall. I've had no issues importing and managing lists and contacts and have been happy with its design capabilities, deliverability, and analytics.
Cons
As my list grows, I'm a little weary of the pricing for larger audiences, but that is only an issue I see down the line.
Reasons for Choosing Klaviyo
Mailchimp had gotten a little clunky with its growth, and I was having some delivery issues. I felt it was time to try something new.Switched From
MailchimpReasons for Switching to Klaviyo
I liked Klaviyo 's focus on email and SMS and felt like its design tools & analytics fit my needs well.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent choice
Reviewed on 06/12/2019
Excellent. Their team is also super supportive and quick to respond with guidance. Would recommend...
Excellent. Their team is also super supportive and quick to respond with guidance. Would recommend Klaviyo.
Pros
Before choosing Klaviyo for our e-commerce business, we had done an extensive search of email marketing providers. Klaviyo seemed to have a differentiated set of features that allows more extensive analytics and data on email performance vs other providers. We've found this performance data to be extremely useful in determining what emails are/aren't working and in performing A/B testing. I would highly recommend Klaviyo for e-commerce companies
Cons
Klaviyo still doesn't have all the features that we'd love to see but they are continuously evolving and launching new tools. For example, their pop-up creation tool is very basic so one typically needs a 3rd party tool to manage pop-ups/forms.

- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Only Email Marketing Software I Needed For Ecommerce Business
Reviewed on 09/05/2022
Pros
1. Very easy to setup the account
2. Amazing flow templates
3. High quality email templates library
4. Top level of analytics
5. Site tracking with all events
6. Customer Journey
Cons
1. Email reply tracking feature is missing
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Klaviyo - email marketing done easily
Reviewed on 23/11/2023
I like the product. If you are searching tool for email marketing, give this one a chance. It will...
I like the product. If you are searching tool for email marketing, give this one a chance. It will do what it promises.
Pros
It was easy to use, setting up the campaigns didnt take too long. All the needed features were there, like they should be.
Cons
For email marketing tool, i have nothing i didnt like. I found it maybe bit difficult at first to use, but once i got hang of it, there was no problems.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Best CRM for ecommerce, Worst for Customer Support
Reviewed on 03/01/2020
With no phone support and 30 - 40 minute wait times for chat support and 24 hour response times for...
With no phone support and 30 - 40 minute wait times for chat support and 24 hour response times for email support and no support on weekends, this makes Klaviyo's customer support the absolute worst I have ever seen. Maybe it's due to their growing pains. Their support staff are a mixed bag in terms of knowledge and being helpful and while that's not the norm for most SASS companies, I think that's pretty common across most CRM companies.
Pros
Fairly easy to learn for such powerful software
Integration with Facebook
Their native integrations and Not having to use Zapier for a lot of my integrations.
Cons
There is almost nothing to not like about this software but to learn it, you need to learn Klaviyo speak.
If I had to pick one thing it would be some of the finicky ways in which the email builder acts when dragging in a new widget or row and trying to position it.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good ESP That Does What You Need
Reviewed on 14/06/2021
Besides cost, the biggest team our team wanted to get out of the ESP was email automation which you...
Besides cost, the biggest team our team wanted to get out of the ESP was email automation which you get built in with Klaviyo. We had some assistance with our agency to get on-boarded and build some additional flows but overall, there wasn't to much of a learning curve with building the emails. Their tables do not render nicely in Outlook though, which didn't have that issue before which is a bummer.
Pros
With our previous ESP, we had to pay extra for the automation that you would expect with your email service provider. With looking at bottom line, that is what lead us to research other ESPs, which lead us to Klaviyo. While there is a learning curve with any new program, this one wasn't to bad to get adjusted. I will say I do miss the dedicated account rep we had with previous ESP and the on-boarding specialist okay...our marketing agency helped with the on-boarding as it was heading into Q4 and they helped steer ship in right direction after first two emails had less then stellar open rates.
Cons
The features are there that you need from an ESP perspective. They even recently announced the introduction of SMS marketing within their platform which helps ROI tracking to be even better instead of having to rely on a 3rd party vendor and who takes credit between a SMS message or email message. While our email send total is actually higher than in Listrak, we do not have a dedicated account manager to meet with and discuss the account, what they see, suggestions on where to optimize, etc. It is much cheaper than Listrak and another ESP we looked at so you get what you pay for.
Reasons for Choosing Klaviyo
If money wasn't an issue between the two platforms, I would have stayed preferred we stayed with Listrak, but there cost was way to high comparatively and not even for as many "goods."Switched From
ListrakReasons for Switching to Klaviyo
Ultimately we were able to get everything we were looking for at a lower cost with Klaviyo. Had some hiccups along the way and the Outlook rendering issue is a pain in the rear if you aren't coding all your emails, but to stay with Listrak, it would have been a much higher cost.- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Upgrade from Mailchimp
Reviewed on 17/01/2022
Pros
I had been thinking about switching to Klaviyo for a year, and I am glad I did! I have been using for about 4 months now. I love the multi-step automation email and SMS paths of Klaviyo - I am always in touch with customers in a personalized way. The overall design I prefer Klaviyo to Mailchimp. The interface is clean, easy and full of data. The layouts that come with Klaviyo for campaigns are modern and well-designed. It makes designing emails actually fun again! I am excited to continue to implement all the new features Klaviyo offers in my marketing. The possibilities seem endless and I am already seeing great results!
Cons
Because of all the features offered in Klaviyo, there was a learning curve and it took time to implement and switch but definitely worth it and necessary!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Never going back to anything else but Klaviyo
Reviewed on 29/06/2020
Pros
The integration with Shopify Stores and the ease of building flows makes this a game changer. Additionally the bulk discount code builder gives Shopify functionality outside of Shopify that makes "one less app" for my store. Finally the native Form Builder in Klaviyo is very easy to use.
Cons
I wish one Klaviyo Account could connect to multiple Shopify Stores, this causes some problems for our operations. Additionally I wish building segments was faster, some advanced segments take very long to build.

- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Klaviyo is so easy to use, segment, perform A/B tests and for reporting!
Reviewed on 02/06/2022
I love using Klaviyo. I actually converted after using Omnisend for a few years. I've also used...
I love using Klaviyo. I actually converted after using Omnisend for a few years. I've also used HubSpot and MailChimp, but Klaviyo beats them all. It's incredibly user-friendly, especially for design!
Pros
I love the subject line automation, the most. I also love how easy it is to segment, how you can create desktop and mobile versions of emails, and how I can see all of the email campaign metrics in real-time.
Cons
It can stall sometimes when I'm trying to edit the content. The text box can be glitchy and require refreshing.
Alternatives Considered
BrevoReasons for Choosing Klaviyo
Klaviyo was more user-friendly, and easier to do A/B tests.Switched From
OmnisendReasons for Switching to Klaviyo
Seemed more streamlined!- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Valuable and powerful email automation and marketing
Reviewed on 07/08/2019
Pros
Fairly easy to use, lots of features and the ability to sync custom audiences to Facebook. The platform is always improving with extra features such as CLV data and creating back in stock emails recently as an example.
Cons
Creating automated campaigns (known as flows) is a bit clunky, especially when editing a campaign there's chances to delete things and mess the entire campaign up and you really need to plan ahead what you are doing because of this. You can duplicate the campaign though before making such edits.
Alternatives Considered
EmarsysReasons for Choosing Klaviyo
Had used Klaviyo before and went back to using them as the platform is stable and does a lot more than many others at this price bracket.Reasons for Switching to Klaviyo
Better price and integration is already built for Bigcommerce.- Industry: Building Materials
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best tools to seamlessly create and schedule campaigns across email
Reviewed on 13/04/2023
Klaviyo has revolutionized the way we organize our campaigns via email. With Klaviyo's help, we...
Klaviyo has revolutionized the way we organize our campaigns via email. With Klaviyo's help, we have expanded our campaign scope and targeted new customer segments. Its robust analytics and reporting capabilities have allowed us to create and update our database continually, keeping us informed of consumer trends and interests. Thanks to Klaviyo, we can stay ahead of the competition and connect with our customers more effectively.
Pros
Klaviyo is an excellent platform that simplifies email campaign setup with automation and easy post scheduling. It provides a plethora of email templates suitable for all needs, making campaign creation hassle-free. Moreover, we can quickly adjust and reuse previous campaigns to fit the new content, saving time and effort. The segmentation tools enable us to create custom lists effortlessly, resulting in targeted mailings and improved results. The product suggestion feature, which is based on customer behavior, is a standout feature as it allows us to create campaigns that cater to customer aspirations. Klaviyo integrates seamlessly with our core marketing channels, and its analytics and reporting capabilities are top-notch.
Cons
Klaviyo's ease of use is unparalleled. Its modern user interface is effortless to navigate, and the platform offers a plethora of ready-made templates that cater to all our needs. Moreover, their support team is exceptional, always responsive and helpful, making the entire experience seamless.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great platform if you like data
Reviewed on 29/12/2022
Overall, Klaviyo is a platform that I recommend to almost all of my clients. Klaviyo has done a...
Overall, Klaviyo is a platform that I recommend to almost all of my clients. Klaviyo has done a great job of improving its capabilities over the years.
Pros
What I like the most about the Klaviyo Platform is the ability to understand user journeys and tie that directly to business objectives.
Cons
It has a few quirks, like the dashboard not loading when you have a large amount of data but you can still export to a CSV file.
Alternatives Considered
OmnisendReasons for Choosing Klaviyo
I needed a more robust platform.Switched From
MailchimpReasons for Switching to Klaviyo
Better features- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Use Klaviyo for dropshipping
Reviewed on 20/07/2022
I started the free trial and saw a great potential for my dropshipping store when I started doing...
I started the free trial and saw a great potential for my dropshipping store when I started doing emailing. so I got my account upgrade and my conversions raised up to 23% since then I use klaviyo in all my stores. Emailing marketing its a MUST in e-commerce so if you are starting into the business you really should consider in getting only the best o the best softwares out there because the better the help you have the better your business will be.
Pros
I loved the feature of sending sms to my costumers at my drop shipping store. Its really easy and simple to use. Also I increased my conversions by 23% only by email marketing
Cons
Really have not much to say about what I liked the least about this software because it. helped me out a lot for my drop shipping store.
Alternatives Considered
MailchimpSwitched From
SugarCRM Mailchimp IntegrationReasons for Switching to Klaviyo
I saw a review in YouTube- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great platform but poor CS
Reviewed on 07/04/2022
The platform itself is great. The level of service from our Customer Success rep is awful. It's...
The platform itself is great. The level of service from our Customer Success rep is awful. It's like crickets when you try and contact them for an issue. So our team usually contacts both Support and our CS rep. And most of the time Support replies first. You would think a dedicated CS rep who provide a level of service that you'd want to recommend to others. Instead, we never know when we'll hear from our rep. We cross our fingers that Support can answer our questions. I think that's ridiculous. Klaviyo needs to improve this most definitely.
Pros
Klaviyo integrates very easily with so many platforms. It's easy to use and has great segmentation tools.
Cons
SMS is not great. They recently rebranded which completely throws me off with their new color choice. I almost felt like the rebrand was a way to cover up a whole lot of changes that they didn't want people to notice.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent modern ESP platform
Reviewed on 17/11/2022
Pros
Ability to create more personalized emails based on how user is interacting with our website and purchase history. Great integrations with many eCommerce platforms.
Cons
If you are using a custom ecommerce platform with Java or .Net, there are no SDK's available for the integrations. The documentation for their REST API's is confusing. Ability to create and manage transactional email templates is clunky.
Alternatives Considered
Salesforce Marketing CloudSwitched From
Campaign Monitor- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
So Easy To Use!
Reviewed on 12/01/2020
My experience with Klaviyo has been great overall. We've seen positive changes to our account since...
My experience with Klaviyo has been great overall. We've seen positive changes to our account since implementation and appreciate how easy it is to use.
Pros
It's extremely user-friendly, allowing you to regularly test, create your own CTAs, uploaded photos, drag and drop graphic elements, etc. Perfect for a team with zero coding experience. Side Note: Their customer support is top-notch.
Cons
Aside from being very user-friendly on most fronts, building out email flows is a different story. This tends to be a time consuming process that is not as straightforward as it could be.
Alternatives Considered
Listrak- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One of the Best ESPs
Reviewed on 29/07/2021
Klaviyo has been my rock when doing email marketing of any kind.
Klaviyo has been my rock when doing email marketing of any kind.
Pros
It's easy to set things up be that your segments, your campaign emails, automation, or follow through with other programs.
Cons
Wouldn't work with Yahoo Small Business. It would also sometimes throw junk HTML into my emails for no reason.
Reasons for Choosing Klaviyo
We needed a better tool.Switched From
MailchimpReasons for Switching to Klaviyo
A combination of price and competence.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Super effective! Great service
Reviewed on 24/03/2021
I work in an e-commerce company and we deal with 100+ shopify stores on a daily basis. I manage a...
I work in an e-commerce company and we deal with 100+ shopify stores on a daily basis. I manage a team of 5 who work on designing emails for these stores and klaviyo is the only platform we use to send our emails. A Very happy and satisfied customer. Super easy to integrate with other apps too!
Pros
It's very user friendly and can be well understood by new users. Very helpful support team! Quick learning videos that really help with self learning.
Cons
I wish they had more options to create a more targeted segment to send emails. Although there is a lot one can play around with but some more can help target customers as per their behavior.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Best Email Marketing Platform! Downside? Customer Support
Reviewed on 30/01/2022
I will keep using the platform until I find a more, stable and overall powerful email marketing...
I will keep using the platform until I find a more, stable and overall powerful email marketing software.
Pros
User segmentation and event tracking & triggering in Klaviyo have no comparison. The platform allows infinite customisation in email flows and campaigns.
Cons
I've used Klaviyo for 5+ years now and their customer support is getting slower and more unhelpful every day. Klaviyo seems to have shifted their focus to new features development, without making sure the existing ones work a they should. Results of this? Their customer's enquiries/support tickets increase every day and the quality of the support is hitting zero.
As a business owner myself, digital marketing specialist and member of two web agencies I can tell you that if you have a problem with Klaviyo today, you're alone and need to work out a solution yourself.