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1323 Reviews

- Industry: Real Estate
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Getting better and better all the time!
Reviewed on 17/04/2018
Better flexibility in tracking issues raised by tenants and on the progress of those issues with...
Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.
Pros
I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.
Cons
Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Its a Keeper as long as you are keeping UP on it.
Reviewed on 28/01/2020
Very positive experience so far. They have answered all my questions sufficiently and in a very...
Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.
Pros
The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
Cons
I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly
Alternatives Considered
AsanaReasons for Switching to UpKeep
My boss was already familiar with this platformResponse from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Upkeep's ease of use
Reviewed on 29/12/2020
it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should...
it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.
Pros
I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
upkeep allows photos and written info for the services completed that day.
Cons
The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
Upkeep only allows a few photos to be entered in to the system.
Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
commend Centre for business maintains and management
Reviewed on 14/08/2023
using the application has simplified work and support is given online
using the application has simplified work and support is given online
Pros
i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure
Cons
using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn
Response from UpKeep Technologies
Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for out of control maintenance departments!
Reviewed on 14/01/2020
Our company is very pleased with what the software has accomplished for our maintenance team. It...
Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.
Pros
Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.
Cons
The cost per user is steep for small businesses.
Reasons for Choosing UpKeep
UpKeep is much easier to efficiently manage data and it provides better communication across all users.Reasons for Switching to UpKeep
It’s user interface is much more user friendly.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Upkeep is a great solution!
Reviewed on 19/12/2019
Our Maintenance team has a increased productivity workflow as a result of Upkeep
Our Maintenance team has a increased productivity workflow as a result of Upkeep
Pros
Ease of use, end users have no issues 99% of the time.
Cons
Maybe add comments section for assignee to comment on work order once completed
Alternatives Considered
Hippo CMMSReasons for Switching to UpKeep
Simplicity, price, ease of use. UI is easy to decipher for our Maint dept.Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Skylawn Memorial Park Word Orders
Reviewed on 07/11/2019
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very...
My experience has been amazing. I dealt with [SENSITIVE CONTENT HIDDEN] and she has been very helpful with explaining the product and choosing the right package.
Pros
I really enjoy this software because we keep every work order in one system. At Skylawn we were constantly loosing paperwork and falling behind on our duties. With this system it prevents loss and keeps our customers happy.
Cons
There isn't much that I dislike about this software. All I could really recommend is having more customization with all the different plans.
Alternatives Considered
MaintainXReasons for Choosing UpKeep
We made the switch because we are wasting a lot of paper and it will make it easier to track all work orders from one device.Reasons for Switching to UpKeep
UpKeep had more to offer. I really chose this product because of the inventory tracking.Response from UpKeep Technologies
Hi Abbey,
Thank you for taking the time to leave a review and thank you for your feedback! We are ecstatic to hear you are finding value in UpKeep and have had such a positive experience with the app!
We will make sure to escalate your feedback regarding more customization with all of the plans we offer to our Product team for their review.
Have a great day!
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 24/09/2019
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out...
Great Experience, Very helpful crew at Upkeep dedicated to help us out. Any issues are sorted out straight away and every question gets answered promptly. Very user friendly software that works great.
Pros
How easy the software is to use and set up. Any questions were promptly answered and sorted out fast!
Cons
Reporting side of the software still required some slight development for our business.
Alternatives Considered
MEX MaintenanceReasons for Choosing UpKeep
Hadn't implicated Mex within the company, learnt more about it and found is was a lot more technical to use for our technicians.Switched From
MEX MaintenanceReasons for Switching to UpKeep
Ease of use.- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best in Class
Reviewed on 27/02/2020
The software is fantastic, trying to make it work with a reasonable number of licenses has been a...
The software is fantastic, trying to make it work with a reasonable number of licenses has been a challenge, but nothing that cant be handled through the API.
Pros
Clean, modern, intuitive interface both on mobile and web. Full functioning API
Cons
the price per user model can get really steep really fast.
Alternatives Considered
Maintenance CareReasons for Choosing UpKeep
Maintaining the code base became too time intensive.Reasons for Switching to UpKeep
Clean, modern, intuitive interface both on mobile and web. Full functioning APIResponse from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage work orders.
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simple and Effective
Reviewed on 15/12/2020
Great so far. Looking forward to getting my direct reports involved in developing the system
Great so far. Looking forward to getting my direct reports involved in developing the system
Pros
The ease of access and functionality with a user friendly interface that is simple to use.
Cons
To log plant/equipment delays (breakdowns) as one large database with multiple cells to populate
- Industry: Renewables & Environment
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Using upkeep for solar farm maintenance reporting.
Reviewed on 22/02/2019
Upkeep has helped hugely in showing clients what we actually do and giving them real times as to...
Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .
Pros
The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.
Cons
The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.
Response from UpKeep Technologies
Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Using this software, our company has increased workflow radically
Reviewed on 03/07/2018
Pros
The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.
Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.
I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.
The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.
The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.
Cons
The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..
Response from UpKeep Technologies
Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!

- Industry: Hospitality
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UpKeep: A Fantastic Tool for Maintenance
Reviewed on 11/04/2019
Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales....
Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.
Pros
UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.
Cons
Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.
Response from UpKeep Technologies
Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great CMMS program, with excellent support with quick turnaround.
Reviewed on 01/03/2019
Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with...
Upkeep is an upcoming and better with cloud-based maintenance management system. We have been with them for couple of years now and have seen the program emerge and provide better ROI for our organization. It is excellent product for multi facility and has best API integrations opportunities.
Pros
The ability to snap a picture at the site and upload it to Preventative Maintenance Schedule is great. Their support and programmers have directly worked with us to enhance and implement features they were missing upon our suggestions. It’s a good company with great people.
They also have excellent training videos which help end-user to get started with minimum learning curve.
Cons
The one cons about the program is the pricing structure, which should be more flexible depending on the amount of usage, as some of our site users do not have to use it but we still pay the premium.
Response from UpKeep Technologies
Hey Pat. it's awesome that you've been using UpKeep since our early days. And thanks for recognizing our efforts to implement new features based on customer feedback. We think that's the best way to evolve!
Regarding your comment about pricing and limited-usage users, I recommend taking a look at our different user types again: https://onupkeep.com/customersupport/help-learning/people-teams/what-are-the-different-user-types-within-upkeep/
There might be some instances where site users don't actually need paid licenses and can benefit just as much from an unpaid license (e.g. view-only user).
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A streamline way for you business to keep everone on task and on the same page. Even on mobile.
Reviewed on 18/08/2018
I am able to view both of my storage properties and know at any time what is going on with unit...
I am able to view both of my storage properties and know at any time what is going on with unit maintenance, vendor maintenance, scheduling and repairs... I don't have to pick up the phone, or send an email, or wait for a response... It's right there at my fingertips. It is an incredibly useful tool.
Pros
The BIGGEST plus about this software is you don't have to have access to a desktop to use it... You can use it right from your smartphone. It is user friendly AND cost effective. We use it at our storage facility to keep tabs on preventative maintenance, inventory, Emails, photos, scheduling, and for our vendors. Everything is kept in one place, and everyone can have access to it so nobody skips a beat... It also allows you to be able to keep more than one facility at a time so that you can keep on task with all of your properties. I really enjoy using the program.
Cons
It does take a second to configure everything towards the application of your business. This is a streamline software that is general in the sense that it can be used in various applications like restaurants, property management, and construction and what not so you kind of have to set it up to make it work for you... The great thing about that is that you can call customer support anytime you might need help with a step and they be able to help you out. If your familiar with computers or your cell phone this won't be an issue for you. If you are not as comfortable with electronics, it may take a minute for you to become familiar with the program, as with any program.
- Industry: Higher Education Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Works great for what we need!
Reviewed on 03/12/2019
Pros
Software is easy to use, and is a great way for our building users to submit requests without a long channel of people having to sign off on something. We get immediate notifications when someone submits something, they get immediate notification when it's been accepted and completed, and we even get reminders when something needs to be completed that hasn't seen any work for a while. Very easy to use and self explanatory for both the users and administrators.
Cons
Not necessarily the software's fault, but sometimes people will submit work requests that are vague on location or their precise needs, so if there are additional prompts that may be able solicit more info that'd be great. Always depends on the user though.
Response from UpKeep Technologies
Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage your facility!
Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.
Feel free to visit our support page if you ever have any questions:
https://www.onupkeep.com/customersupport/
Thanks again!
- Industry: Environmental Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great User Interface and Customer Support
Reviewed on 07/08/2019
The best way to describe it is we operate as a team. Specifically want to recognize the customer...
The best way to describe it is we operate as a team. Specifically want to recognize the customer support staff who helped me.
Pros
What I like most is how intuitive and user friendly the system is.
Cons
There are a few limitations that the system has, such as limited levels of hierarchy, but what is great is that they are receptive to feedback and are making revisions to their system based on customer need.
Alternatives Considered
SAP SuccessFactors HXM SuiteReasons for Switching to UpKeep
Value and ease of use.Response from UpKeep Technologies
Hi John,
Thank you so much for leaving us a review! We appreciate your positive feedback and look forward to continuing to work with you. I understand your note about limited levels of access, but we believe this allows teams to tailor our product perfectly to how their team operates. I'm glad our customer support team has been so helpful - please feel free to reach out to our customer support team at any time for more help! http://onupkeep.com/customersupport
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Maintenance Software Out There!
Reviewed on 22/05/2020
Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us...
Upkeep is extremely easy to train anyone on. The data and real-time communication have allowed us to implement a total predictive maintenance system which meets our IATF 16949 requirements and more.
Pros
Great customized features such data trends and downtime. You can train anyone to use this software in minutes. Great customer service and price!
Cons
Allow non-ERP users to purchase a sub-tier to be able to use some of the Enterprise features.
Reasons for Switching to UpKeep
Features, price and customer service/sales.- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Tool for Small Businesses
Reviewed on 22/02/2019
No more hand-written work orders, the ability to take pictures and draw on them improves communicati...
No more hand-written work orders, the ability to take pictures and draw on them improves communication with team members to execute the work order, response times are faster, employees can track progress, grouping, sorting, and note taking helps us keep each one moving forward. Excellent tool.
Pros
From my desktop or smartphone, I'm able to communicate easily with my team to quickly address our facility issues. Employees who have an need can stop me in the hall, call me at my desk, or fill out their own request at their convenience. They can check on the status of their work order when they want. It has improved communication and response time, is a breeze to use, and is so cost efficient. We've been using UpKeep for 2 years, field about 40 work orders per month, and highly recommend it to everyone.
Cons
I really can't think of one thing, seriously. It meets all of our needs and when I have a feature request, the team adds it to their list for consideration.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very helpful
Reviewed on 01/03/2019
Pros
It makes keeping up with work orders much more efficient, the tech can enter what he is doing as he does it. It is also a great help with costs and inventory. Plus, the record keeping part of all the maintenance that has been done on a vehicle, the parts used and the cost are very helpful. Being able to scan barcodes of inventory makes it easier to keep up when deliveries of parts arrive. Great tool!
Cons
It does require a little bit of a learning curve to find things on the computer app versus the ipad app.
Response from UpKeep Technologies
Hey Steve. There are definitely quite a bit of additional features in the desktop app vs the mobile app which give the desktop app a steeper learning curve. However, if you compare it to other desktop apps in the CMMS space, you might find it relatively intuitive.
The reason the mobile app is easier to navigate is because it's designed specifically for technicians in the field. The desktop app has substantially more reporting and automation features that are purpose-built for admins (managers, planners, directors, etc).
That said, we're always looking for ways to streamline the user experience. User friendliness is a priority for all versions of the app.
- Industry: Civil Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Running With Upkeep
Reviewed on 15/05/2019
We Are Still In Training mode with the team, the team Is Awesome By The Way. The One Thing I Would...
We Are Still In Training mode with the team, the team Is Awesome By The Way. The One Thing I Would Like To See Is Onsite training. With Our Facility I Think To have someone onsite would greatly benefit our learning the system and help get it underway faster as far as getting all of our assets and parts entered and how we go about entering them all.
Pros
Ease Of Use. We have many employees who are not computer gurus so they normally will fight anything as far as using technology. With Upkeep Being So Basic And Simple For Them They Have Picked It Up In A Couple Days.
Cons
Upkeep Has A few items that we would like to have which at this time they do not have. A Icon that could be placed on the home screen for request users. And Being Able to extend the asset tabs of your asset page. It Is All Small Items I am sure they can get changed for us as they learn our needs and desires for using this software.
Response from UpKeep Technologies
Hello John! So happy to hear that your team is taking well to the software. I've made a note of your feature requests and submitted them to our engineering team. Please know that we take all feedback to heart and will do our best to accommodate for you!
As for your point about onsite training, though I'm not sure of your team size, it's more typical for large teams to add a 3-day onsite training while going through implementation. It sounds as though you have a good relationship with our Customer Success team so, if this is something that you feel strongly about adding, please don't hesitate to reach out to them for more information!
Additional information about our different implementation packages can be found at https://www.onupkeep.com/customersupport/category/implementation/ and you can go to https://www.onupkeep.com/support for more support. Thank you for being our partner!
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My Impressions on UpKeep
Reviewed on 28/02/2019
My overall experience with this program has been exceptional. If we had a problem and contacted...
My overall experience with this program has been exceptional. If we had a problem and contacted customer support, they get back to us the same day and talk through what we are looking for and they told us how to make it work for us. even upgraded some features like messaging so we can message the Technicians or others in the office using the software. It has been and easy to learn and transition to using the program for what we needed it to do.
Pros
Easy File sharing, searching, indexing. Provides more capabilities than we actually use.
Good for tracking jobs, and the request portal is very helpful for our customers to submit new orders.
the dashboard is easy to manipulate to get a Snapshot in time, and can be used to identify trends in the equipment.
Cons
I haven't figured out how to customize the Colors and the layouts and it kicks out when entering jobs if you
click anything outside the box before you get to the end to save the job.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It is as essential as a telephone or email
Reviewed on 28/02/2019
The software is unquestionably great but is only as good as the team that developed it, fortunately...
The software is unquestionably great but is only as good as the team that developed it, fortunately they are fantastic too. Even with a significant time difference the Upkeep team manage to keep me informed on updates and react quickly to issues, allowing me to focus on my job.
Pros
It has completed modernised our process and in such a simple way, it didn't take us an age to get started and the data grows with us. The limited access accounts has allowed us to show transparency to our client base while keeping our data secure and the clients happy. Our site based technicians have the information they need immediately and the real time updating means they can assist each other remotely, sharing skills and knowledge has vastly increased productivity.
Cons
There are some minor discrepancies between operating systems, but knowledge of them makes it very easy to overcome.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Customizable + Versatile but needs work on Reporting + Toggling
Reviewed on 20/06/2019
This tools allows folks from various departments to gain insight on maintenance tasks for our 500+...
This tools allows folks from various departments to gain insight on maintenance tasks for our 500+ locations - whether they're responsible to complete it or simply a stakeholder looking for status updates. It's changed the way we prioritize and view outstanding work, and makes it easier to schedule it out based on resources.
Pros
Easy to use on-the-go for mobile app; very detailed on assets and locations; love that I can add multiple people to be assigned on a task; love the way tasks filter; love that I can share a link for external users to submit a work order without them needing an account;
Cons
Reporting isn't very clean or easy to drill-down; can't toggle between workspaces very easily; can't list a single asset but select it for various locations (instead have to put a new asset on each location) ; wish the permission settings were a little more varied instead of opposite extremes of the spectrum; image upload tool isn't great (it takes a long time and you can't drag/drop or select multiple); wish I could add more than 5 images to a work order; inventory tracking is a bit clunky; wish it was integrated with Zendesk; wish there was a resource planning / calendar schedule function in the app
- Industry: Medical Devices
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very user friendly
Reviewed on 14/12/2016
This app has been beneficial in timeliness and cost-effective maintenance on my equipment. I am...
This app has been beneficial in timeliness and cost-effective maintenance on my equipment. I am currently having a problem when putting in the hrs and cost on a work order. I will be able to put one in then the app freezes on my desktop computer. I will have to close and reopen then it will allow me to finish inputting the data. Other than that, it has been a valuable addition to my maintenance program.
Pros
I like the fact it is flexible and has several options depending on how the user wants to set up his maintenance operation and parts tracking. I find it easily changeable if needed.
Cons
Lately, I have had some issues with the app freezing on both my desktop and IPAD after the latest update. It typically occurs when closing out a work order and adding the updates, time, and the cost sections.
Response from UpKeep Technologies
Hey Nathan!
Thank you so much for taking the time to leave us a review!
We're glad to hear our software is helping you and your team manage your maintenance operations and that UpKeep has been helpful adapting to your options.
I am so sorry to hear that you have had some freezing issues with our software occasionally, I've shared this with our Customer Success team who is always available to help.
Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/
Thanks again!