UpKeep Reviews

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1345 Reviews

- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
UpKeep simplifies facility management!
Reviewed on 06/03/2023
Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be...
Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.
Pros
My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.
Cons
Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent tool for technology company that needs affordable CMMS
Reviewed on 08/02/2024
UpKeep has been very helpful in guiding us through adoption of the platform and providing us the...
UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform
Pros
UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost
Cons
The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Preventative Maintenance Program
Reviewed on 27/03/2024
The program has the capabilities we are looking for but the numerous technical issues are making it...
The program has the capabilities we are looking for but the numerous technical issues are making it difficult to work with.
Pros
The program is very intuitive and has the capabilities that we are looking for.
Cons
We are dealing with a lot of technical issues on a regular basis. The program has not operated without issues since we started using it.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Not To Good.... Not To Bad In A Sea Of Competitors
Reviewed on 16/11/2023
It's pretty good experience definitely if you're starting off with your first and/or grown in...
It's pretty good experience definitely if you're starting off with your first and/or grown in employees, orders, basically it's like having your own team without a team and without the headache of personalities it should be more of a is stepping stone into how to manage a team and implement what are keys brought because of kid does not offer more than or it's at still great app it's all about just improvements it's not going down or anything only up because They have a really good product that can be built upon I think a lot is just listening to the people who helped him stay in business which is your customers and the people who go out of their way to use their services
Pros
Having the wherewithal to provide at times a seams unmanufacture/track orders, set up preventative measures was routine on demand schedule of Maintenance and all other headaches that come with the business they're in and just all around you have the management off operations and stuff like that. As well as some pretty fine Analytics data management that is accessible to users who want to improve and become more efficient with your day-to-day work based off statistics in numbers and professional opinions
Cons
I feel like all maintenance asking always use more interface updates along with overhaul updates more regularly especially for upkeep. Though all the stuff I listed that makes it seem like the user is in full control you're still the lack of being able to do your own reporting which is probably the main issue no poor times I'll just being able to see your job orders it's the little things that are like nothing could be fixed if you actually ask and implemented their most DieHard customers responses and problems.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Upkeep magical performance.You should try it.
Reviewed on 29/10/2023
We all need Upkeep if we want to scale into new hights of success.I always use it to create work...
We all need Upkeep if we want to scale into new hights of success.I always use it to create work orders and you always get notifications if anything is updated.It makes businesses business work more effective than before.
Pros
It is the chief hack for maintenance and management.Helps business to work more effective.It is a user friendly software which is easy to use.It gives it's users control and sovereignty.UpKeep is easily accessible anywhere and anytime you need it.
Cons
No cons about it.It has been impactful to me.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Joy of Maintenance
Reviewed on 20/12/2023
I would say it has been very good, UpKeep has been well embraced by the Associates here and the...
I would say it has been very good, UpKeep has been well embraced by the Associates here and the ease they have had submitting work orders.
Pros
The biggest thing would be communication. Before UpKeep a work order would be put in and no one would know the status of it. With UpKeep we see updates and emails detailing the status of the work order.
Cons
The only thing that comes to mind is that you provide training for Administrators and Technicians, it would be nice to have a power point presentation for the view only and Requestors. As an Administrator, UpKeep was my task to own, and I had to present it to the group prior to launch. the problem was the Administrator permissions is different than the view only and Requestors, needless to say my 1st class was a learning experience not only for the view only and Requestors but for me also.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Upkeep Review
Reviewed on 18/10/2023
Pros
Creating, scheduling and tracking work orders. Setting up PM.
Cons
So far I like everything Upkeep offers. It is working well for us.
Response from UpKeep Technologies
Hi Roger, thank you for your review! We are so happy to hear UpKeep is working well for your team! If there's anything else we can do to enhance your experience, please let us know. We're always here for you.
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
UpKeep Review
Reviewed on 30/05/2023
The software provided an efficient and user-friendly solution for managing maintenance operations....
The software provided an efficient and user-friendly solution for managing maintenance operations. The intuitive interface, along with the mobile app, facilitated easy task management and ensured timely updates. The ability to create work orders, schedule preventive maintenance, and track inventory simplified maintenance workflows. The customizable reporting and analytics provided valuable insights for continuous improvement. Although the integration options were limited, UpKeep delivered a reliable and effective maintenance management system.
Pros
One of the things I liked most about UpKeep was its user-friendly interface and intuitive design. Navigating through the software was straightforward, and the clean layout made it easy to access and manage maintenance tasks. The mobile app was also a standout feature, allowing for on-the-go access and real-time updates. The ability to create and track work orders, schedule preventive maintenance, and manage inventory seamlessly simplified maintenance operations. Additionally, the customizable reporting and analytics provided valuable insights to optimize maintenance processes and improve overall efficiency.
Cons
One aspect I liked least was the limited integrations with other software systems. Although UpKeep offered basic integrations with popular tools like Zapier and QuickBooks, there were certain instances where more advanced integrations would have been beneficial. Integrating with industry-specific software or enterprise resource planning (ERP) systems could have enhanced data synchronization and workflow automation. Having a broader range of integrations would have made UpKeep even more versatile and seamlessly connected with other business applications.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
commend Centre for business maintains and management
Reviewed on 14/08/2023
using the application has simplified work and support is given online
using the application has simplified work and support is given online
Pros
i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure
Cons
using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn
Response from UpKeep Technologies
Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
upkeep setup is so easy
Reviewed on 15/07/2023
using the soffware has simplified work and save time
using the soffware has simplified work and save time
Pros
the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly
Cons
upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents
Response from UpKeep Technologies
We appreciate your review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
simple and secure for use
Reviewed on 24/07/2023
its has made my work so easy for report compilation
its has made my work so easy for report compilation
Pros
upkeep is simple and secure for use, i like the ability to share work orders with my colleagues for compilation. The user interface is nice for me
Cons
The application in most cases slows down when using it on mobile phone
Response from UpKeep Technologies
Hi Parricia, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.
- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
develop document together through work orders
Reviewed on 16/07/2023
its has helped to increase productivity and every one's contribution is felt
its has helped to increase productivity and every one's contribution is felt
Pros
upkeep is so simple to use with a good and friendly user interface. i like the ability to share documents through work orders for inputs from other members
Cons
the application slows down sometimes mostly when using android phones and especially loading photos
Response from UpKeep Technologies
We're delighted that you're happy with UpKeep! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
simplify work flow with upkeep
Reviewed on 03/06/2023
Using the application has simplified work in the organization
Using the application has simplified work in the organization
Pros
upkeep has simplified the workflow in the organization, i like the CMMS features which are so nice for maintenance management system, upkeep is so easy to use by every one
Cons
The application sometimes be slower when using its and this effects work to be accomplished in period of time
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
share work orders among team with the software
Reviewed on 12/07/2023
its has made work collaboration and report writing so easy since every one can input
its has made work collaboration and report writing so easy since every one can input
Pros
upkeep has made work sharing so simple among the team to capture their inputs mostly reporting, the application is so simple to use with good UI
Cons
sometimes the application delays in uploading some orders and they may pend for many hours and this affects work to move on as expected
Response from UpKeep Technologies
Thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
business work flow now made easy with in companies
Reviewed on 30/04/2023
there has been reduction on time spent by technicians f filling work orders for the company and in...
there has been reduction on time spent by technicians f filling work orders for the company and in long run increasing on productivity among team
Pros
i like the CMMS feature which are so efficient for maintains management and this has simplified work with in the company, i like the software since its so easy to use with a good user interface
Cons
for new users may get challenges using the application to make work orders or open them and on android its bit slow to open documents
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
doing work orders on paper work no longer working
Reviewed on 29/05/2023
Pros
using upkeep is easy, with work orders I just take a photo for work to be done and I sent it to technicians without moving from one office to another
Cons
some times when photos are so much the application is slow in sending them
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
upkeep supper easy to use
Reviewed on 24/04/2023
Pros
with upkeep, you can store your data online and it comes as an application which can be used on a smartphone. i like the customer support team which are available 24/7
Cons
it takes a lot of uploading documents using upkeep software and it lack category feature were files can be sorted or stored per category
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simplest task assistant
Reviewed on 14/05/2023
Pros
The Notifications and alerts are essential reminders.The display of tasks and ranking reduces the chances of skipping or forgetting them.
Cons
Some important pieces of information need to be added such as precise location information about assets.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Asset Management Software? Checkout UpKeep
Reviewed on 10/03/2023
Without UpKeep's preventive maintenance scheduling and tracking, we would be having periodic...
Without UpKeep's preventive maintenance scheduling and tracking, we would be having periodic downtime.
Pros
I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained.
Cons
For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
UpKeep Review
Reviewed on 16/02/2023
Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management....
Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management.
Pros
I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was.
Cons
Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating.
- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
work flow order for every manager in any busness can use this
Reviewed on 23/03/2023
Pros
for sure i like the cmms feature which is efficient for management system maintenance and this have eased work flow process in the company, its very easy to use with good interface
Cons
for now nothing i dislike about the software, its working well for us and we recommend it to others who would wish to use
- Industry: Animation Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Upkeep and organization
Reviewed on 18/02/2023
Overall, I would recommend this product any day.
Overall, I would recommend this product any day.
Pros
Very easy to use simple software that helps me keep my business running.
Cons
A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.
- Industry: Insurance Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good management software for every business
Reviewed on 03/03/2023
Pros
i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software
Cons
it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best maintenance software
Reviewed on 27/02/2023
Pros
The software is easy to understand, love the interface and the settings are purely configurable
Cons
Ts expensive to use and customer support team takes a lot of time to respond to questions
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
UpKeep "Better Reviews/Ratings 2022"
Reviewed on 06/03/2022
The overall experience with Upkeep is the support is very excellent.
The overall experience with Upkeep is the support is very excellent.
Pros
Download Mobile App-excellent work in a mobile phone
Cons
Price-its a little pricey,maybe in the future lower the price