AMCS Utility Billing Reviews

AMCS Utility Billing

4.8 (80)
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Effortless billing: Track customers, meters, invoices & more

Overall rating

4.8 /5
(80)
Value for Money
4.4/5
Features
5/5
Ease of Use
4.8/5
Customer Support Software
4.9/5
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80 Reviews

Tiffany
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Software is user friendly, and staff with Waterworks is execellent. Always there to help

Reviewed on 31/03/2015

I started with my city a little over a year ago, the previously city clerk had been fired leaving...

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

Lisa
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Wonderful product

Reviewed on 24/08/2011

Great product!

Great product!

Pros

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

Cons

None that I can think of.

Michelle
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Review of waterworks software and customer support

Reviewed on 17/07/2014

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is...

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support.

DONNA
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REVIEW FOR WATERWORKS SOFTWARD

Reviewed on 16/10/2013

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE...

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

Damian
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End to end billing provisoning and payments + customer portal

Reviewed on 14/10/2009

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform....

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

Pros

100% web based
software as a service
15 plug in modules
highly customisable
competitive pricing @ between 1 and 2% of monthly revenue

Cons

none so far

Veronica
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Great Product and Service!

Reviewed on 23/08/2011

I highly recommend this service and product!

I highly recommend this service and product!

Pros

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product!

Cons

Can't think of any!

Amanda
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Best Utility Software

Reviewed on 30/03/2015

I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost...

I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.

Sylvia
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Happy Waterworks user for 8 years

Reviewed on 31/03/2015

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of...

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

Cathy
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City Clerk

Reviewed on 22/08/2011

Terri and John are great.

Terri and John are great.

Pros

I am very pleased with LMS Waterworks, I myself have been using it for going on 14 years and it was installed before I became the City Clerk. Terri is amazing for help.. They Rock!

Cons

I can't think of any cons.

Noni
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overall 5 stars, ease of use 5 stars, customer service 5 stars

Reviewed on 30/03/2015

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water...

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works
about 10 years and this is a wonderful software, it is customer friendly and I would not want
to try any other software because I think water works would be hard to beat in every area!!!!

Kathy
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City Secretary

Reviewed on 16/10/2013

I have used WaterWorks for over 18 years and I would not even consider changing to another program....

I have used WaterWorks for over 18 years and I would not even consider changing to another program. If I need support (maybe 5 times in the 18 years) they always answer my questions or walk me through my problem. I highly recommend this program to all water utility companies.

Mike
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NBOWD

Reviewed on 18/10/2013

This program does exactly what we need it to do without being complicated and requiring multiple...

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen.

Customer service is also great. We've never had a bad experience.

Thanks for a good product!

Andy
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Great Product Great Service

Reviewed on 21/03/2015

We use WaterWorks for billing our regional Public Water Authority customers. It is easy to...

We use WaterWorks for billing our regional Public Water Authority customers. It is easy to install, easy to use, and does everything we need. Any questions that we have are quickly answered. I can recommend this software without any reservations.

Alexandra
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Great cost effective billing platform

Reviewed on 05/11/2013

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the...

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the automation around self configuration. Collecting the money is soo easy now and its made a big difference to cash flow.

Randy
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Easy to use and great Customer Service

Reviewed on 25/03/2015

This software has been a life saver for both myself, and the city. Anytime i have had any issue...

This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.

Donna
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Excellent Support Staff

Reviewed on 28/03/2015

I have always received excellent support for this system as I was new to using this system and...

I have always received excellent support for this system as I was new to using this system and never have had an issue gets answers to those questions I have had learning how this program works.

Lynn
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Highly recommend WaterWorks

Reviewed on 21/03/2015

The WayerWorks program is very user-friendly. When I have had questions,even on the weekends,...

The WayerWorks program is very user-friendly. When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Glen A.
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City of Qulin, Missouri

Reviewed on 30/03/2015

We have been using this software for awhile and have not had any problems. Questions are answered...

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.
A pleasure to work with these people.

odelia
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great software

Reviewed on 30/03/2015

I like working overall with this software it's user friendly, reports are fast and easy, and...

I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

Karen
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Professional and easy to learn!

Reviewed on 21/03/2015

This is the second water utility software I have worked with and I have truly enjoyed the program...

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful!

Kathy
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Perfect and easy to use.

Reviewed on 31/03/2015

I love how easy this product is to learn and to be able to talk to a person when calling in with...

I love how easy this product is to learn and to be able to talk to a person when calling in with problems.

Donna
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Good people and program

Reviewed on 17/07/2014

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Patty
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Software is pretty easy to use

Reviewed on 23/03/2015

Always friendly, easy to work with and go out of their way to help with problems.

Always friendly, easy to work with and go out of their way to help with problems.

Amanda
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Love waterworks

Reviewed on 30/03/2015

I like the program but the customer service is the best thing!!!

I like the program but the customer service is the best thing!!!

Candy
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This is a great product.

Reviewed on 30/03/2015

It is easy to use and the customer service is great

It is easy to use and the customer service is great