Visibook Reviews

Visibook is easy to use, when there are not glitches.

I am quite disappointed in this system. Customer/technical support is extremely poor. I have had an ongoing issue with the system that makes its use for myself and clients very frustrating. I contacted support, and while they agreed that there seems to a bug, it has not been fixed. I have not received an email update about this bug and it has been over two weeks. I sent an email asking for an update and received no response. I now pay 29.99$USD monthly for this service and and quite disappointed in the lack of support. When I first started using it over 2 years ago, the support was great. But they added features, upped the price, and apparently down graded technical support. Switching booking systems is a huge undertaking but I now have little choice. I do not recommend.

As a small business I wasn't sure which software would be compatible for my needs. Stumbled across Visibook in the Apple Store and decided to try it. It was the best decision ever! My clients love the ease of scheduling and selecting their services and it keeps me on track! I can't live without it

I wish it accepted more payment options such as Paypal

I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time.
Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and the process is easy.
With Visibook, you can create buffer time between appointments. Developers knew that as humans, we don’t just jump from one activity to another all times without any rest. Visibook has a feature to let you create a buffer time.
Good customer service. It is so easy to seek technical support because their link was placed notably on the menu. And when you contact customer care, they are always ready to attend, and they do this positively
Visibook has an inbuilt calendar to help you get more organized. In case you prefer other calendars other than the default one, you can sync with google and other calendars as well.
One other special feature on Visibook is the automatic text remeinder. The importance of that cannot be exergerated.

Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app.
There is no option to manually sort my services, apart from the alphabetical or chronological order.
I feel that the payment options are not enough. Clients prefer various ways of making payments.

omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Easy set up, really easy to navigate the app and book appointments, easy to add and edit customers. Love the confirmation texts sent out to clients the day before the appointment, and that they can respond directly to the confirmation text if they need to and I get notification sent straight to my cell phone. Super simple to add, edit or cancel appointments and they give you the option to send any adjustments to the client directly. Really affordable app, that literally does everything I need.

I'd like the option to be able to state why I'm closing off a day (eg: vacation, jury duty, etc). sometimes the app will get glitchy and won't let me edit the appointments, so I end up having to cancel the entire appointment and rebook, instead of just being able to do a simple edit. The confirmation sent out the day before the appointment would work much better for me if I could send out a completely custom text, asking the clients to confirm, and it would show on the schedule that the client has confirmed the appointment.

For a low price I was able to track all of my client appointments. Rescheduling was easy and tracking other trainer schedules was simple as well.

There were a few bugs now and then and once the app got really popular they stopped responding to my support questions

I love the immediate response from support when you have question or concerns. They are constantly adding new features and benefits. Very convenient.

Th only thing I disliked was the number of free appointments available kept getting reduced but I began a paid plan that I will be kept on until I change it.

Integration with Gmail. The fact that you can name your 'account' as anything you want, so people can easily find your business.

The inability to export contacts. No way to upload files for customers, or customise the intake form (i.e. add check box etc.)

I love the appointment reminders. It alleviates a lot of stress on my end. I also love the fact that my clients can book their appointments online at their convenience. It's super easy to adjust your schedule and to add services to the schedule. My clients love it!

The one thing I would like to see in this software is to be able to add a service that would only be booked by me and not the client through online booking.

I like that it sends out reminders to my clients. I also love the texting ablity threw the app with clients !

I don’t care for the double notification coming to my text and to the app like one notification is enough. It was confusing at first to figure out how to use the app. Might need an introduction video on how to get the most out of the app.

What I like most about this software is it is easy to use. It has helped me a lot especially during the Tax season when it comes to scheduling my clients. The best thing about it is that it informs not only me about the schedule but it also informs my client as well.

What I like least about this software? So far, I don’t have any complaint about it.

Visibook helps me to manage all my appointment and schedule theme without any conflict. The simple and effective calendar sync workes with my google calendar.
A straight forward website is ok for taking self-appointment but neede much work on this.

The URL and website provided for self-register are not that good. I think they can provide a basic quality website.

Customer support has always been top notch. I like the chat option to get ahold of someone right away.

I wish I could re-arrange the tabs of names at the top of the schedule. Or make someone inactive without completely deleting them.

storing customer info, confirming appointments, setting up services aspect is really nice. Color coding is great. I am mostly happy with this app. It has helped me with my business... Thank you

navigation through the app is very choppy. hitting the back button should not exit the app without a warning...it would be even better if when you hit the back button, it goes to the page/place you were previously. This malfunction becomes really annoying while using the app. But overall, the app is really nice.

Easy to use i would love to see employee can have the app only see them schedule

Not every employee can have them own app

I'm very impressed with the new reports.

Sometimes my clients have issues with login.

The ability to send appointment reminders and communicate with clients via text without using my private phone number

I do not like that I can't choose when an appointment reminder is sent. For my business a reminder 2 days ahead of their appointment time would be better than 1 day. I would prefer to have options i.e. 1 week, 2 days, 1 day etc.

I love how easy it is to figure out and use, I manage my online, in person health coaching business that partners with five other gyms and clinics. All our services are on the calendar and it is the only way I can stay organized.

I wish it would have a feature that would organize mulitple time zones and have live URL links.

Gives my clients flexibility to work around me as a trainer and also saves me managing a manual diary which used to take up all my spare time in evening's

You can't delete block of availablity you have to delete one at at time! Frustrating! Other than that it's very simple and works well!

I like the reminders. The fact they can also change or schedule their own appt. I just wish clients can keep of there own session or paid training package.

Clients have had issues seeing my schedule Goewver, I dont know if that is something wrong on my end.

I like that it sends me and my clients reminders about appts. My clients live this new service I provide with appt reminders.

I need more control with double bookings. I don’t allow my clients to online book because there are still too many appts that can be booked incorrectly and I can’t have the errors on my books. I need control of which appts can be double booked at specific times during the appt.

Reminders to clients and myself about upcoming appointments

The inability to send personalized text messages and the way the app has you choose an appointment time (not accurate and can only book appointments in 15 min intervals)