Visibook Reviews

The email notifications for bookings and cancellations

The customer view. I’d like to see the spaces available in the initial view. Similar to calendar owner view

In no particular order
- the customer service is outstanding
- the ease of use
- the ability to sync with google calendar and our website
- the ability to message and interact with an entire class scheduled for training
- of course the price we are getting feature and functionality at a fraction of what other applications are charging

- The single threaded availability/appointments, we have several instructors that need to be scheduled in different classes at the same time or with times that overlap and getting this done is a bit of a chore
- while the customer service is very good the FAQ's are a little thin

So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

I like my clients to be able to make appointments themselves, and to be required to put down a deposit to book as well. I think the website format is pretty easy and user friendly. I especially enjoy the reports feauture.

Occasionally I’ll have clients not be able to navigate the site, they get confused on the first page where it says “view calander” and also how you have to click the service info button to be able to see the price. I think being able to see both of those without the additional clicks would be helpful for dummies. I’m not too fond of the overall color scheme, I think it’s very drab and boring and wish that I was able to customize it. I also don’t like not being able to charge clients with their card on file, if that could happen it would be a game CHANGER. Clients have also complained about not being able to find the confirmation email, and it normally goes to their spam folders so that’s something I always have to remind them of.

I liked that our students could get a text reminder, the day before their tutoring appointment, that they need to be at tutoring.
I also appreciated that students were able to contact me via messages through Visibook if they had questions or concerns.

I really wish that there was a way for one "Provider" to be able to offer more than one service at a time. I had to change how I booked appointments with students because our tutors (the providers) often teach multiple subjects. I couldn't just click that one student would be with Tutor A for Science and the next student would be with Tutor A at the same time for math. I know that this probably isn't something that comes up often, but not having to text my students individually regarding what subject they should prepare for would have come in handy.
It's also weird to me that my student can send me messages that show up in text, but I have to log onto Visibook to reply to them, instead of being able to reply right away, via text, back to them. I'm sure it works that way for a reason -- it's just a little inconvenient.

Love the text reminders, and customer service.

I can't book multiple appointments at once (example - cut & color). It's a hassle to cancel an appt then re create it instead of just "moving" the appointment. And it would be wonderful if my clients could view all my prices up front on some kind of "home page" or something instead of having to schedule a time then click book in order to see the price (that has been my biggest complaint from clients).

That patients can CX and RS their appts based on their schedule.Program is user friendly and we like that we can message patients through this.

Every so often, the office staff is unable to get on program via our cell phone when out of office.There has been an occasion that a patient can't CX appt..but not very often.

Easy of use, the responsiveness of team, and I like the look.

Every time I point out something I think could be improved, you guys do it!

Easy to use, accessible with iPad, iPhone, and computer. Love the email and text reminders.

I only wish there was it was capable of two emails in the client profile. But the new text reminder feature has resolved some of the need.

It’s efficient and helps me stay organize and My customers benefit from it as well.

It often won’t load when I open and I need to exit and reopen the app
Also, I wish I could make my own reminders to my customers not just the reminders that come automatically with the app.

Organize and convenient also, I like how I can put different services

I work at a salon and I have to send out reminders the day before the appointments because if I put in the appointments weeks ahead then the clients will Recieve appointments everyday until their actual appointment date.

Having used a few other online scheduling systems such as MindBody, Visibook is head and shoulders above anything I've used. For me simplicity is the key.

The updates!!!

Visibook is very easy to setup up and use. I like the integration with Google calendar, which make my work a lot easier.
Visibook is built for especially some businesses but it can be used with any business appointments. I am using to take appointments for my photography business. Integration with my website is very easy. But customisation with my website colour and theme is difficult. I have to take help from my designer to customise it and integrate with my website.
Sending and reminding the client about our meeting is automated. A gentle reminder helps to prepare for the meetings.
Mobile friendly UI is comfortable to use, as most of my clients are using a mobile phone to schedule an appointment.

This software is specialised for certain types of business and cannot serve all the services equally. I just use to take an appointment and for this case is perfect but POS and other switches don't work for my case. I think a blank template with user input is more effective.

The thing that I like most about the software is that it takes uses my contacts from my phone and I don’t have to punch them in manually

I have no cons to report. It’s a great software and everything is great about it.

Visibook makes scheduling appointments incredibly easy. It removes the stress of manually setting up a calendar and ticking when is which. It takes care of everything. I strongly recommend it.

They are perfect. I just love using the Visibook calendar. It removes all the hassle and worries. My days have become more organized and structured with Visibook

Easy to use and helps me stay on track with my scheduled appointments.

Sometimes it takes a while to load up or you need WiFi to load the app.

Even with poor connection it works extremely fast. Great Value! Apple and Android adaptable! Love it.

I wish I could store more client info in categories like birthday etc. And I'm a hairstylist so layering appointments would be great per individual. Credit card processing to prevent no shows. Apparently my name was link to the credit card processing company years back and I have no idea how to unlink :(

When I first started using this app a year ago it wasn't stylist friendly. The team worked with my suggestions and got it up and going for multiple services per client. I have enjoyed using this app for over a year now and it is a very cost-effective product and easy to use. The TechTeam is always available and responds in a very prompt manner

Would like for app to send out a week before appointment reminder like they do the day before reminding client of appointment

It can be used direct by the client, and also sends reminders to them and to me Also, it can be shared with privacy.

It can not send email to all clients at the same time and we can not write a breve information together of the name schedduled, like a only word, or kind of procedure. those would be pretty usefull.

It's easy to use. It contacts my clients for me. I love the different colors for different services. Booking is easy! Clients message back easily. I like that it reminds me of my schedule.

I wish there was more colors to chose from. I dont like that I get so many messages when a client responds, one for email, one for text and one in the app....(I'm not sure if this is something I can turn of on my side)

Free. It links to my Google Calendar. Easy to use for me and my patients. Patients are able to text me directly.

No landscape mode on iPhone. Unable to adjust notification time to notify patients. Sometimes it is hard to select the correct slot whenusing the iPhone or iPad.

It super easy to use! I love the way it imports from my contacts so when I book a client it can send them a confirmation text or email and then sends a reminder 24 hours before the appointment. I've had no problems at using the software and I'm not particularly tech savvy. I did call customer service about a question at the beginning and they were very helpful and accessible. I did a lot of searching and looking at other software, visibook had the best offer and I've been very happy with it!

I wish I could customize the confirmation texts and reminders.

I loved the ease of use of this software. The fact we could set something up quickly either on the computer or on the phone, confirm and have reminders sent for appointments was a very good thing. At the time we were in full gear up mode and needed to automate a few things and this worked well for that.

The only con we ran into at the time was that a method we saw a lot of our customers wanted to pay for services they did not offer. I am sure by now they have fixed that and probably offer the service but we didn;t have as much time to wait for it as we needed a solution that ensured ease of use.

Easy to use, clients appreciate the confirmations and reminders.

if editing a client sometimes the program tells me their # is invalid. Usually have to delete client and start over. Also screen will just white out on occasion for no apparent reason and I have to shut off and restart my phone or ipad.

I really like how it’s easy to use and the recent updates they have made where I can give myself some buffer time with appointments

I can’t say what I don’t like because I like it all.