Visibook Reviews

Pros

I like that my clients can use it with ease. It almost feels like a personal assistant! I love that I can message my clients right from the app and that it sends reminders to my clients so that they don't miss a lesson. I also love that whenever I have a question, I am able to chat with the help desk right away and get the customer service that I need!

Cons

I wish I could send one email or message to all of my clients at at once. I would also like to be able to set auto messages. So that when a new client registers for a class they automatically get a personalized message from me thanking them for signing up and giving them initial instructions as it pertains to their first session.

Pros

This app is totally fantastic! I especially love the reminders feature. With other apps it can get very annoying, but with this one, I gladly welcome the reminders. keep it up.

Cons

If only it could work offline...It's the only downside.

Pros

An easy software program that interfaces with popular calendar programs such as Google. You can customize with your own branding and customers can schedule online according to your personally defined criteria and times. It also has mobile apps for iOS and Android.

Cons

It can seem a little rigid and maybe a little hard to navigate in the beginning but once you get used to it it's not such a big deal.

Pros

I used Visibooks when I was working at a physical rehab center to schedule appointments with patients. It's a great tool because you can schedule using both you laptop and your smartphone and send reminders to your supervisors and patients as well. What was also nice about it was that you can share information on your social media accounts which I thought was a cool marketing tool. They also have a free version that works just as well (you can only book 40 appointments though).

Cons

Sometimes the app froze and they do not currently have a phone number available for customer service.

Pros

The software is very easy to use it's user-friendly and accessible on all of my electronic devices I love the fact that it correlates with my clients and Sons them SMS for their appointment The Price is Right the functions are nice I have no complaints 10 Stars

Cons

I wish there was a check out feature or that you were able to link it to square or some other processor in order to check out as well

Pros

I used to have an agenda where i would write my employees and my appointments on, it was A MESS i would use Visibook for my laser hair removal appointments and i decided that it was time to say goodbye to that agenda and hello Visibook! It was the best choice i have ever made. The comfirmation text my clients recieve is very helpful, whenever they want to cancel or reschedule an appointment they just message me on the app instead of calling me at work. Overall a lifesaver!

Cons

Once or twice the app lagged and also the fact that you have to have internet at all times to use is a bit of a bummer

Pros

It's very easy to work with. The chat support option is helpful when setting up new providers or services

Cons

I least like that it has no great reporting features or data collection capabilities. I'd love for it to be able to offer that so that I can continue to use it for our small business

Pros

The value and ease of use was paramount.

Cons

Multiple customer profiles are a little frustrating. Customers forget their profile log in information and sign in different ways by link or Facebook for example and result in multiple names listed for the same customer.

Pros

I like the built in messaging feature. My clients are always super impressed that it's so easy to get a hold of me! I have also received fabulous feedback from my clients about the reminder sent to them the day before their appt. I also like the daily email summary I get on the day before my appts.

Cons

Sometimes the messaging function mixes up the message order when the message is longer. It'll send message 3 before message 1 comes thru. The odd time it has been over an hour before message 1 comes thru and I can make sense out of my clients request.

Pros

It is an efficient client scheduling software. You no longer need to worry about the headache of scheduling clients and fixing appointments with customers. Visibooks does that at very little cost

Cons

It is hard to fault. There are rooms for improvement, of course. They can still improve on the user dashboard and a few other finetuning. Overall, I think they are cool

Pros

Overall, it's pretty user friendly. I use it for a training schedule so it's a little different than what most clients probably use it for, but it has made it a lot easier for my trainees to find a date/time that suits instead of having to email back and forth to find a time to schedule a training appointment.

Cons

If you're not the most tech savvy, using the software can be slightly confusing. Overall though, it's not difficult to manage.

Pros

I love that I send interested clients my link (which they can also find on my website), and the only thing that they see are available openings. We both get a confirmation email and/or text. We both get reminders and they can cancel or change their appointment without having to pick up the phone. It saves so much phone time. They can also message me through Visibook.

Cons

When they message me I get it as a text but I have to go to Visibook to answer the text.

Pros

I love that it takes a lot of the hassle off of me,be sending automated reminders for my clients appointments. It's really easy to use and my clients can reply to me through Visibook.

Cons

The only con that I've experienced was one time, not being able to access Visibook but it was only due to upgrades being done

Pros

I love the multiple choices available for each option:
Person-can add multiple company personnel
Service-can list different services, even rates
Time-can list different lengths and starting times

Cons

Full calendar invite between customer and company representative would be good so that we can see when someone accepts the invitation directly in the invite. (But I do recognize that it is redundant when the customer is requesting the appointment via Visibook on the first place).

Pros

I love that the software is so easy to use and I can schedule anytime and anywhere.

Cons

This question doesn’t apply to me, I love the software!

Pros

Ease of use, auto reminder, customer service.

Cons

Not able to register different patients under the same email address.

Pros

Visibook helped me to get my business off the ground quickly. I was able to send a link to clients for booking appointments. I book clients on my own and made detailed notes in each appointment. There is also the option to set the frequency of the appointment!

Cons

Visibook only allows you to set a certain amount of appointments before a small monthly charge is automatically withdrawn. I was still impressed with the app overall due to the amount of business I booked before paying.

Pros

Email and text notifications and reminders are convinient and professional looking. I downloaded the app and was able to send myself a test email within 30minutes. I was impressed. Also easy for clients to take action via the email notification.

Cons

I teach group fitness class, and you cannot see class names or time in a calendar view, so you have to drill in each day to see what they are. I wish it showed at least the times would be nice.

Pros

I love how easy it is to share to a variety of places, ie. social media, email, text etc.. I also love the feature of notifications and being able to message clients.

Cons

I wish it would link to pay pal for ease of payment and it would be great to have better upload for graphics or or pictures page creation.

It would also be great to have a feature to switch an appointment vs having to cancel and rebook.

A customer review option for them to post to their social media sites would also be beneficial for business growth.

Printable gift certificates from this platform would also be amazing!

Pros

Easy to use, Friendly user screens, clients and I get confirmation emails for booking and cancelling.
The ability to repeat the same appointment on the same days of the week.

Cons

Nothing

Pros

I love how easy it is for my clients to book lessons with me. All I have to do is copy and paste the link and they can book.

Cons

I don't like that I can't edit certain things on the app itself. It would be a lot easier for all editing functionality to be available on the app.

Pros

Its simple to use, compatible with most of the calendars, keeps you updated with the upcoming meeting your free slots and cancellations if any. You can change your schedule. The best is it sends reminder to your customers about the upcoming appointments

Cons

If there is any change you have to go through the edit button, nothing direct. Another hitch is the customers can schedule apps mins before if their is an availability, it give you hardly any time to prepare for the meeting

Pros

It was free. This gives small businesses and startups the opportunity to test out the product and see if it truly helps, which I am sure it will.

Cons

There's no feature to block out time. It would be nice to have a feature on the calendar where you can block out time so that customers cannot schedule anything during that time. So maybe the ability to click on the calendar to create a block, then click and drag the bottom (or top) of the block to expand it to block out the time desired. Or even if there was a "Hidden Service" option where you can manually create your Services that customers would not be able to see or select.

I spoke with customer service and was told that they were working on this feature.

Pros

It links with my calendar and sends notifications to my clients 24 hours before their session, and at the time of event.

Cons

There's a limit to how many appointments I can book. I would like there to be a setting to send notifications to my clients an hour before to remind them instead of at the time of the event.

Pros

I super loved the customer service. I’m not sure one of the representatives is in CS, his response to any questions I may have is awesome & quick...

Cons

I would love it if the system had an option to put pictures of business on site (like style seat) even though I can’t download pictures I’m not leaving