Visibook Reviews

I like how easy it is to book customers and that It sends reminders.

When trying to find my customers, sometimes it will not allow me to scroll to find them. Sometimes I must plug in their name... also for some reason over time, some of my emails/numbers for customers have a big exclamation mark beside it- like it is no longer their contact... but it is correct.

I used Visibooks when I was working at a physical rehab center to schedule appointments with patients. It's a great tool because you can schedule using both you laptop and your smartphone and send reminders to your supervisors and patients as well. What was also nice about it was that you can share information on your social media accounts which I thought was a cool marketing tool. They also have a free version that works just as well (you can only book 40 appointments though).

Sometimes the app froze and they do not currently have a phone number available for customer service.

Such a simple idea, yet incredibly effective--exactly what I've been looking for at my practice. Customer feedback has been great, and it's been easy to book appointments from both sides. The reminders, however, are what I love the most. I can't count the number of no-shows I've had in previous years due to both clients (and myself) forgetting that we had appointments scheduled. Never again!

Sometimes can get a bit hairy with clients signing up for appointments really close to their appointment time. Also would like a feature to send automated personal messages to clients.

I love that Visibook makes my calendar a constant access for my clients! It is viewable from the same link, shows all of my availability and allows me to communicate directly through the app when clients have questions. The best part is that I receive an email, text and push notification each time a client books as well as a 24 heads up for my next day appointments!

I wish there was a way to customize my breaks in between sessions without it being a mandatory 15 min increment. I'd do 10 min between each session.

I love that I send interested clients my link (which they can also find on my website), and the only thing that they see are available openings. We both get a confirmation email and/or text. We both get reminders and they can cancel or change their appointment without having to pick up the phone. It saves so much phone time. They can also message me through Visibook.

When they message me I get it as a text but I have to go to Visibook to answer the text.

I'm very impressed with the new reports.

Sometimes my clients have issues with login.

I love the ease of use. I can add customers and customize appointment types. The "Notes" feature is very handy for tracking sessions for someone like myself- a personal trainer.

There are a couple of glitches. Once I added a customer and it duplicated them 10 times. Another time, I couldn't access the app because it kept shutting down.

It's UX and UI for the mobile phones. As most of our customers are using and booking the 10 mins RTIwala Micro Consultation from the mobile and they're loving it so much.

I just wish to have some more options and features at chat box and

Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time.
Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and the process is easy.
With Visibook, you can create buffer time between appointments. Developers knew that as humans, we don’t just jump from one activity to another all times without any rest. Visibook has a feature to let you create a buffer time.
Good customer service. It is so easy to seek technical support because their link was placed notably on the menu. And when you contact customer care, they are always ready to attend, and they do this positively
Visibook has an inbuilt calendar to help you get more organized. In case you prefer other calendars other than the default one, you can sync with google and other calendars as well.
One other special feature on Visibook is the automatic text remeinder. The importance of that cannot be exergerated.

Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app.
There is no option to manually sort my services, apart from the alphabetical or chronological order.
I feel that the payment options are not enough. Clients prefer various ways of making payments.

The parents of my students being tutored can go in and schedule the appointments and even cancel them themselves. They can only schedule during times that I have marked as available. If another student signs up for that time, that time is no longer an option. I also love the alerts that I get for scheduled and cancelled appointments. The reminder the day before are great for both me AND the parents! I also love how my clients can leave me notes when setting up appointments. This works really well for my households with more than one kid. That way I know which kid to expect and prepare for.

It would be nice to be able to customize a cutoff time for a client to schedule an appointment. As it is now, a client can schedule minutes before as long as there is availability. I use it for tutoring and need time to prepare for each student. I would like to be able to set it to where appointments had to be scheduled at least 24 hours in advance.

The software is very easy to use it's user-friendly and accessible on all of my electronic devices I love the fact that it correlates with my clients and Sons them SMS for their appointment The Price is Right the functions are nice I have no complaints 10 Stars

I wish there was a check out feature or that you were able to link it to square or some other processor in order to check out as well

I liked that our students could get a text reminder, the day before their tutoring appointment, that they need to be at tutoring.
I also appreciated that students were able to contact me via messages through Visibook if they had questions or concerns.

I really wish that there was a way for one "Provider" to be able to offer more than one service at a time. I had to change how I booked appointments with students because our tutors (the providers) often teach multiple subjects. I couldn't just click that one student would be with Tutor A for Science and the next student would be with Tutor A at the same time for math. I know that this probably isn't something that comes up often, but not having to text my students individually regarding what subject they should prepare for would have come in handy.
It's also weird to me that my student can send me messages that show up in text, but I have to log onto Visibook to reply to them, instead of being able to reply right away, via text, back to them. I'm sure it works that way for a reason -- it's just a little inconvenient.

I like the built in messaging feature. My clients are always super impressed that it's so easy to get a hold of me! I have also received fabulous feedback from my clients about the reminder sent to them the day before their appt. I also like the daily email summary I get on the day before my appts.

Sometimes the messaging function mixes up the message order when the message is longer. It'll send message 3 before message 1 comes thru. The odd time it has been over an hour before message 1 comes thru and I can make sense out of my clients request.

Overall, it's pretty user friendly. I use it for a training schedule so it's a little different than what most clients probably use it for, but it has made it a lot easier for my trainees to find a date/time that suits instead of having to email back and forth to find a time to schedule a training appointment.

If you're not the most tech savvy, using the software can be slightly confusing. Overall though, it's not difficult to manage.

Easy set up, really easy to navigate the app and book appointments, easy to add and edit customers. Love the confirmation texts sent out to clients the day before the appointment, and that they can respond directly to the confirmation text if they need to and I get notification sent straight to my cell phone. Super simple to add, edit or cancel appointments and they give you the option to send any adjustments to the client directly. Really affordable app, that literally does everything I need.

I'd like the option to be able to state why I'm closing off a day (eg: vacation, jury duty, etc). sometimes the app will get glitchy and won't let me edit the appointments, so I end up having to cancel the entire appointment and rebook, instead of just being able to do a simple edit. The confirmation sent out the day before the appointment would work much better for me if I could send out a completely custom text, asking the clients to confirm, and it would show on the schedule that the client has confirmed the appointment.

I love that I can easily store client information, schedule clients and get confirmation and reminder texts sent without any effort!

Would be nice to be able to drag an appointment to another time slot, but not really a big deal!

Visibook is very easy to setup up and use. I like the integration with Google calendar, which make my work a lot easier.
Visibook is built for especially some businesses but it can be used with any business appointments. I am using to take appointments for my photography business. Integration with my website is very easy. But customisation with my website colour and theme is difficult. I have to take help from my designer to customise it and integrate with my website.
Sending and reminding the client about our meeting is automated. A gentle reminder helps to prepare for the meetings.
Mobile friendly UI is comfortable to use, as most of my clients are using a mobile phone to schedule an appointment.

This software is specialised for certain types of business and cannot serve all the services equally. I just use to take an appointment and for this case is perfect but POS and other switches don't work for my case. I think a blank template with user input is more effective.

I love the multiple choices available for each option:
Person-can add multiple company personnel
Service-can list different services, even rates
Time-can list different lengths and starting times

Full calendar invite between customer and company representative would be good so that we can see when someone accepts the invitation directly in the invite. (But I do recognize that it is redundant when the customer is requesting the appointment via Visibook on the first place).

Ease of scheduling. Reminder alerts through text and email

Complaints from clients about ease of use

For a low price I was able to track all of my client appointments. Rescheduling was easy and tracking other trainer schedules was simple as well.

There were a few bugs now and then and once the app got really popular they stopped responding to my support questions