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122 Reviews
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Glaldy is your best bet!
Reviewed on 29/09/2022
10/10
10/10
Pros
I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!
Cons
can't fault gladly - so far i have not had any issues with the platform at all
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love this platform!
Reviewed on 28/07/2022
Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was...
Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was constantly using the emailing/texting/etc. to now using it as a manager doing more reporting and agent tracking on a day to day basis.
Pros
Gladly is such an easy platform to use. They are constantly listening to the customers and feedback and looking for new ways to improve the product.
Cons
There are certain integrations and reporting that could be improved or implemented to make the platform better.
- Industry: Furniture
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good
Reviewed on 14/01/2022
Pros
Easy to get information and view the messages
Cons
Customer not able to see us writing them back
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Glad to use Gladly!
Reviewed on 29/12/2022
I love that all channels feed into this one location so you have all ways that a customer has...
I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!
Pros
The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years
Cons
The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficient
Reviewed on 06/10/2022
I'm overall satisfied with Gladly since we can easily go through members' previous contacts....
I'm overall satisfied with Gladly since we can easily go through members' previous contacts. Because of this, it's easier to look for a solution.
Pros
The members' contacts are streamlined and it's not difficult to check the members' previous concerns. Also, I liked the option to loop another department/people in the comment section of the task.
Cons
We cannot attach a document or a screenshot in the comment section of the task. It would be better if we can attach a screenshot.
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly Recommended
Reviewed on 18/01/2023
It pretty much made dealing with customers much easier. I have worked with a similar tool in the...
It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page
Pros
My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!
Cons
The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly, One of the most efficient tools that should not be missed out!
Reviewed on 22/01/2023
My overall experience with gladly has been very great, nothing is perfect, but needless to say, my...
My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.
Pros
The user interface of gladly and how it is easy to navigate unlike most similar platform.
Cons
The ability to not be able to send emails or leave notes on the ticket, without having to merge.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
GLADLY REVIEW - The new trend
Reviewed on 11/01/2023
Pros
Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.
Cons
The design is not that appealing but I believe Gladly is always looking for ways to better their services.
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Gladly Review
Reviewed on 03/01/2023
has made my job much easier
has made my job much easier
Pros
like being able to easily search for customers and past contacts
Cons
cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly helpus to help the customers, Great!!
Reviewed on 07/03/2023
I use it every day, to answer to the customer and I give my best to help them and gadly helps me to...
I use it every day, to answer to the customer and I give my best to help them and gadly helps me to do that so easy.
Pros
It's great that the call is always recorded and that we can stop the recording when we need it. It helps us to keep track of every call very easy. Not only that, but it has the option to listen other call to monitoring in case is needed. Very helpful.
Cons
All of gladly is great and very helpful! Don't dislike anything.
- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I will gladly recommend "Gladly"
Reviewed on 09/12/2022
With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a...
With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time.
Pros
Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets."
Cons
No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Work in Progress
Reviewed on 13/01/2022
Mostly good.
Mostly good.
Pros
It seems to be adaptable to our needs. Sometimes there are too many features that we don't use.
Cons
Occasional glitches (need to reboot) but that is rare.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly is a game changer for CX teams
Reviewed on 13/01/2022
One word - TERRIFIC
One word - TERRIFIC
Pros
The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.
Cons
I would like to have the ability to edit the Topic on a closed conversation.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Have customers? You need to be using Gladly!
Reviewed on 17/05/2022
Just perfect, flawless. It's a comfort to know that each day when I log on I have such a reliable...
Just perfect, flawless. It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.
Pros
Seamlessly move between customers, making my workload/shift more efficient. Everything is neatly organized and there's tons of functionality. Great support service.
Cons
There's genuinely no errors with the software. I use it everyday when I work. The program never quits unexpectedly and there's never any scheduled downtime during the workday.
- Industry: Apparel & Fashion
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Essential and Sensible
Reviewed on 14/01/2022
It has been a fantastic tool to keep organized and not overwhelmed with communicating and connecting...
It has been a fantastic tool to keep organized and not overwhelmed with communicating and connecting with customers
Pros
I love how Gladly is interwined with the Warby Parker Springfield database and can connect the contact information with ease.
Cons
Whenever I copy an order # it doesn't seem to paste on the email or note that I am in the proces of making.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly review
Reviewed on 13/01/2022
I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist...
I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers
Pros
I love this software because of the many used and quality interactions
Cons
Every once in a while it kicks me out and I have to restart and search for customer I was working with
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly is amazing!
Reviewed on 18/01/2022
10/10 I love using Gladly!
10/10 I love using Gladly!
Pros
I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software
Cons
The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Gladly review
Reviewed on 13/01/2022
very helpful and efficient tool which makes functions effective and timely
very helpful and efficient tool which makes functions effective and timely
Pros
helps in customer data, search history, various channels on signal thread, transfers & helps in coaching
Cons
to switch for projects, the workforce has to be informed
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CXO Anthony
Reviewed on 09/03/2022
My overall experience with this system is fantastic I never to seem to run into any problems since...
My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.
Pros
How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.
Cons
I find the system to operate perfectly and for it to be able to pull up info fast.
- Industry: Cosmetics
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Switch
Reviewed on 30/08/2022
Pros
I like how easy it is to access the previous conversation of the member
Cons
I don’t like how it won’t show you or it isn’t clear if the member replied already
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Gladly - Innovation at its best
Reviewed on 22/08/2022
I'm very satisfied with the experience with Gladly
I'm very satisfied with the experience with Gladly
Pros
It's easy to use and user friendly. Not complicated
Cons
Confused with some features but it's easy to operate
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love Gladly!
Reviewed on 03/01/2023
It has been great -- we won't be leaving Gladly EVER.
It has been great -- we won't be leaving Gladly EVER.
Pros
The easy of set up and customer history.
Cons
Not having a CRM personal for the brand.
- Industry: Consumer Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly, I am so glad to have this tool for my daily job.
Reviewed on 03/11/2022
overall is pretty good because I am able to handle all my customer interactions in one place, I...
overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.
Pros
to have all my cs data in one place is more than great
Cons
not be able to consolidate the same customer.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly is really useful
Reviewed on 05/03/2023
It has been a really good experience
It has been a really good experience
Pros
This product is really great as it is our main connection with our customers and helps us reach back to them too.
Cons
There is only one thing I dislike about it and that is the ring tone when ever you get a phone call
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gladly review
Reviewed on 13/01/2022
very pleased with the experience thus far!
very pleased with the experience thus far!
Pros
Easy to use, very user friendly. Easy to manage the Team
Cons
inability to use external signatures in Gladly.
