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Epos Now Reviews

Epos Now

3.6 (569)
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An easy-to-use, adaptable point-of-sale and payment system.

Overall rating

3.6 /5
(569)
Value for Money
3.4/5
Features
3.5/5
Ease of Use
3.6/5
Customer Support Software
3.4/5
62%
recommended this app
Learn more about Epos Now
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Most Helpful Most Recent

569 Reviews

Damien Paul
Damien Paul
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Helpful after sales

Reviewed on 27/04/2024

From sales to after sales the service have been meeting my expectations. Their live chat environment...

From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful

Pros

I love the after sales offered by epos now they have 24 ×7 support which gives me confidence

Cons

I didnt dislike anything related to eposnow

Response from Epos Now

Hello Damien Paul

Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.

Knowing that our customers love our service brings us so much joy!

Your kind words will definitely be shared with the entire team.

If you ever have more to share or need assistance, feel free to reach out.

Thanks once again,
Epos Now

Alan
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

First review

Reviewed on 05/02/2025

Not brilliant to start as above , till kept stopping

Not brilliant to start as above , till kept stopping

Pros

Looked good when we first looked at this

Cons

Set up was not brilliant as we had to manually do all systems ourselves

Response from Epos Now

Hi Alan,

Thank you for your feedback. We’re sorry to hear that the setup process wasn’t as smooth as expected. Our team is always here to assist with setup and ensure your system runs seamlessly. If you’re still experiencing issues with the till, please reach out, and we’d be happy to help. We appreciate you choosing Epos Now and hope our system provides the cost savings and efficiency you need.

Best regards,
EposNow

Jason
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Waste of time and $$$

Reviewed on 04/03/2025

We got the system last August, after renovations we just got set up yet EPOs says were no longer...

We got the system last August, after renovations we just got set up yet EPOs says were no longer eligible for training, so now we are stuck with $800 worth of junk equipment with no way to get it set up to accept payments. This company is a scam, save your $ and buy something else

Pros

The price but you get what you pay for, pure junk equipment and garbage customer service, any positive reviews must have been written by friends and family

Cons

Lack of customer service and accountability

Response from Epos Now

Dear Jason,

We’re sorry to hear about your frustration with your system setup and training experience. We understand how important it is to have the right support when getting started, and we regret that you’ve been left feeling unsupported.

We’d like to review your account and see how we can assist with your setup. Please email us at [email protected] with your account details, and we’ll do our best to help resolve this matter.

Thank you for your feedback, and we hope to have the opportunity to make things right.

Thanks again for your share,
Epos Now

Kevin
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pleased with EPOS Now

Reviewed on 19/12/2024

We were concerned about introducing an EPOS system as we thought it would be daunting for a number...

We were concerned about introducing an EPOS system as we thought it would be daunting for a number of our older volunteers. However, it has been pretty straightforward and all our volunteers are competently using EPOS Now.

Pros

We like the reporting function within Back Office. Having ready access to sales information is great. Also having next day settlement is helpful.

Cons

The time to set up the system was the biggest bugbear but this was to be expected when details of circa 1,500 items had to be uploaded.

Alternatives Considered

Remotely

Reasons for Switching to Epos Now

Cost and the fact that a number of other community shops use the system

Response from Epos Now

Dear Kevin,

Thank you for taking the time to leave such a detailed review! We're delighted to hear that you’re pleased with the reporting function in Back Office and that features like next-day settlement are proving helpful. It’s great to know that the system has been straightforward for your volunteers, even for those initially hesitant—this is exactly the kind of feedback that inspires us.

We appreciate your patience with the setup process, especially given the volume of items uploaded. Your understanding means a lot, and we’re always here to assist with making things as seamless as possible.

If there’s anything further we can do to support you, please feel free to reach out.

Thanks again for your share,
Epos Now

Hazel
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good Service

Reviewed on 30/01/2025

[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently...

[sensitive content hidden] went an extra mile to ensure my case was resolved and handled efficiently . He understood my need for urgency and did his very best to escalate it.

Pros

Listened to my challenge, understood I needed assistance

Cons

There wasn’t any cons . Nothing I didn’t like

Alternatives Considered

Fishbowl

Reasons for Switching to Epos Now

Simple and straight forward to purchase .

Response from Epos Now

Hi,

Thank you for your kind words! We're delighted to hear that our team took the time to understand your challenge and provided the assistance you needed. It's great to know that our straightforward purchasing process met your expectations. We're always here to support you!

Best regards,
EposNow

Fouad
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent POS

Reviewed on 30/01/2025

Excellent product and service specially the auto help chat

Excellent product and service specially the auto help chat

Pros

Easy to use and the reports good online support

Cons

A bit hard to create items but when you are used to itvit is fine

Response from Epos Now

Hi Fouad,

Thank you for your positive feedback! We're thrilled to hear that you find our POS easy to use and appreciate the online support and auto-help chat. We understand that creating items can be a bit challenging initially, but we're glad to know that it becomes easier with experience. Your insights are valuable to us, and we’re continuously working to improve our services.

Best regards,
EposNow

Rajesh
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Really recommended

Reviewed on 04/03/2025

Using more more than 1 and half year it’s really good

Using more more than 1 and half year it’s really good

Pros

Easy to use and good customer care too. Very helpful.

Cons

Till system is quite big for my shop. If it was a little small then it will be good

Response from Epos Now

Dear Rajesh,

Thank you for your recommendation! We’re so pleased to hear that you find Epos Now easy to use and that our customer care has been helpful. It’s great to know you’ve had a positive experience for over a year and a half!

We appreciate your feedback about the till size and will certainly take it into consideration. If there’s anything else we can do for you, don’t hesitate to reach out!

Thanks again for your share,
Epos Now

David
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Epos till very good

Reviewed on 04/02/2025

Very helpful and understanding could wish for any more

Very helpful and understanding could wish for any more

Pros

How helpful they were can’t fault the lady i spoke to

Cons

Nothing all good really impressed with the service

Response from Epos Now

Hi David,

Thank you for your kind words! We're thrilled to hear you had a great experience with our service and that our team was helpful. If you ever need any further assistance, we’re always happy to help!

Best regards,
EposNow

Michael
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Stock in manage area

Reviewed on 02/02/2025

Quite good apart from the above stock control issue

Quite good apart from the above stock control issue

Pros

Very accurate system , easy to use —

Cons

The fact you can’t control stock numbers in manage area
And see stock levels when you bar code an item

Response from Epos Now

Hi,

Thank you for your feedback! We're glad to hear you find the system accurate and easy to use. We understand how important stock control is, and we appreciate your suggestion regarding managing stock numbers and viewing levels when scanning items. We'll share this with our development team for consideration. If there's anything else we can assist with, please let us know!

Best regards,
EposNow

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Managing Director

Reviewed on 30/01/2025

Professional knowledge and best customer service

Professional knowledge and best customer service

Pros

Xcellent and card machine have sllnrhings which our business requires

Cons

I don't see any issue so far sll is good

Response from Epos Now

Hi,

Thank you for your wonderful feedback! We're thrilled to hear that our system and card machine provide everything your business needs. It's great to know you've had a positive experience with our professional support team. We're always here to ensure things continue running smoothly for you!

Best regards,
EposNow

Gerry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Don't waste your time or money

Reviewed on 24/07/2024

I purchased the system with the understanding that they are experienced in Retail POS and that...

I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!

Pros

Employees are friendly and the trainer tried to be helpful

Cons

POS system has a lot of programming bugs with no technical support

April
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great system with growing businesses

Reviewed on 30/07/2024

My experience has been great for the most part. I am still in the honeymoon stage with EPOS and...

My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.

Pros

Ease of set-up and great access to technical support.

Cons

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Response from Epos Now

Dear April,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Cal
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

STAY AWAY FROM THIS COMPANY..

Reviewed on 23/10/2024

Poor Service..not a good company to deal with . Don't give them your bank account # or credit card....

Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale

Pros

Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.

Cons

hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.

Response from Epos Now

Hello Cal,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
Epos Now.

Kalawna
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Epos is Getting there.

Reviewed on 22/04/2024

I'm critical about their POS but after transferring to a more suitable POS for my type of business...

I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons

The scanner and the lack of apple compatibility.

Alternatives Considered

Lightspeed and Shopify

Reasons for Choosing Epos Now

I liked the old inventory system you had that you could look at each product group and see the breakdown of products sold. The cost! I'd love to see you bring back the old way of looking at products. It was superior.

Switched From

Cova Dispensary POS

Reasons for Switching to Epos Now

Customer service, familiarity and cost.

Response from Epos Now

Hello Kalawna,

Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.

Knowing that our customers love our service brings us so much joy!

Your kind words will definitely be shared with the entire team.

If you ever have more to share or need assistance, feel free to reach out.

Thanks once again,
Epos Now

christopher
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

my review on epos now

Reviewed on 08/11/2024

very good i cannot fault epos now overall they are very professional with me over the phone

very good i cannot fault epos now overall they are very professional with me over the phone

Pros

the team who deal with any issues or problems i get

Cons

i dont have any issues with epos now they have always resolved any problem i have had

Response from Epos Now

Dear Christopher,

Thank you so much for your detailed review! We’re thrilled to hear that you’ve had a positive experience with our team and that we’ve been able to resolve any issues you've encountered. It’s great to know that you find our service professional and that Epos Now has been the right fit for your needs.

If there’s anything else we can assist with in the future, please don’t hesitate to reach out.

Thanks again,
Epos Now

Keela
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good experience with support

Reviewed on 17/09/2024

I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m...

I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.

Pros

I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.

Cons

Wait times can be long sometimes but it’s really not that big of a deal.

phillip
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

NEED A NEW NAME "EPOS FOREVER"

Reviewed on 09/12/2024

Just a very happy customer, who knows there is always someone on the other end of the phone to help...

Just a very happy customer, who knows there is always someone on the other end of the phone to help when needed.

Pros

Rapid response, minimising down time of system, clear instructions on training, but most of all, the team show patience and understanding when we call them.

Cons

There has been no negative issues at all with Eposnow

Alternatives Considered

SumUp Point of Sale and SumUp Plus Card Reader

Reasons for Switching to Epos Now

It was a great price package, no pressure from sales team to purchase, just such a smooth process from start to finish.

Response from Epos Now

Dear Phillip,

Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying your experience with Epos Now and that our rapid responses, clear training, and patient support have made a positive impact on your business.

It’s also great to know you found our pricing and sales process smooth and pressure-free. We're here to ensure your experience remains as seamless as possible.

If there’s anything more we can do to support you, don’t hesitate to get in touch.

Thanks again,
Epos Now

Natalie
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing service

Reviewed on 19/12/2024

Great, so happy to help, willing to go over everything a few times to make sure I understand...

Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.

Pros

So happy to help and will take it slow to explain everything to you and just go out there way to help.

Cons

Delivery can be a bit slow.
Apart from that nothing.

Alternatives Considered

SumUp

Reasons for Switching to Epos Now

Easy to use, product was better all round, and get a lot more.

Response from Epos Now

Dear Natalie,

Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in.

We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp.

If there’s anything else we can assist you with, please don’t hesitate to let us know.

Thanks again for your share,
Epos Now

James
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Epos or no Epos

Reviewed on 22/07/2024

One word excellent , i even recomend this system to friends .

One word excellent , i even recomend this system to friends .

Pros

The system is extreamly easy to use and any problems the staff are only at the end of the phone .

Cons

There wasnt much to dislike everything works how it should and when it should , the

Response from Epos Now

Dear James L,

We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Martin
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Epos Now Products and even better Operational support

Reviewed on 20/12/2024

Excellent. I've always been happy with the product and how easy it is to set up and bring into...

Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.

Pros

Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.

Cons

No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.

Response from Epos Now

Dear Martin,

Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness.

Thanks again for your share,
Epos Now

Samantha
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Appalling company and terrible equipment

Reviewed on 23/04/2024

Absolutely shocking. Worlds worst service!

Absolutely shocking. Worlds worst service!

Pros

Nothing at all this company is shocking in every way

Cons

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct.

The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Response from Epos Now

Hello Samantha,

Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.

I am keen to help you resolve any outstanding issues.

please feel free to reach out to me and my team directly at [email protected].

Thanks again for your share,
EposNow.

Eve
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Epos review

Reviewed on 23/07/2024

Enjoy using this product and would recommend to other company’s. Customer service was exceptional...

Enjoy using this product and would recommend to other company’s. Customer service was exceptional especially when we had a problem with it. [sensitive content hidden] was amazing and fixed it quickly and super polite !

Pros

Epos is easy to use and perfect for businesses. We only use a small factor of the elements available. But it’s perfect and clear to keep track of all our sales and stock.

Cons

Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.

Response from Epos Now

Dear Eve,

We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Dafydd
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Crosville Club

Reviewed on 27/06/2024

[sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like...

[sensitive content hidden] brilliant sorted everything out easy to talk to.with out people like [sensitive content hidden] I think companies can loose business.
My experience was 10/10

Pros

I spoke with [sensitive content hidden] about payment for the till which I thought was incorrect.He went through everything with me and explained in a way I could understand and the reasons for this he made me feel comfortable and valued .Wish everybody I spoke with on the phone had his attitude a credit to your company.

Cons

The only thing I found difficult was getting to right department on the phone to many numbers confusing.

Response from Epos Now

Dear Dafydd,

We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.

Your kind words mean the world to us and will be shared with the entire team.

If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.

Thank you once again for choosing Epos Now.

Best regards,
Epos Now

Phillip
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

I regret ever choosing EPOS Now for my business.

Reviewed on 16/12/2024

I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous....

I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous. Associates and trainers are clearly not trained to do their jobs and have little to no understanding of their own products. It’s incredibly frustrating to call for support, only to be left on hold indefinitely until you’re forced to hang up. Then, you’re stuck starting the entire conversation over with someone else who is just as unhelpful. The lack of professionalism and product knowledge is astounding. I would not recommend this company to anyone. Save yourself the headache and look elsewhere!

Pros

Payment system is very easy to use. It’s works very well.

Cons

Everything outside of the physical payment system itself.

Response from Epos Now

Dear Phillip,

We sincerely apologize for the frustration and inconvenience you’ve experienced with both our customer service and the lack of product knowledge from our team. We truly regret that your experience has led to such disappointment, especially when it comes to the support you’ve received.

This is not the level of service we aim to provide, and we understand how important it is for businesses like yours to have reliable support. To help us resolve these ongoing issues, please email us at [email protected] with your account details, and we will ensure that this matter is prioritized and addressed thoroughly.

Thank you for bringing this to our attention, and we look forward to working with you to make things right.

Thanks again for your share,
Epos Now

Liana
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

System Keeps Bugging Out, No in-Person Support

Reviewed on 18/06/2024

Terrible. Absolutely do not recommend.

Terrible. Absolutely do not recommend.

Pros

Nothing. The system bugs out and there’s no support during restaurant hours.

Cons

That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.

Response from Epos Now

Hello Liana,

Thank you for taking the time to leave a review.

We are sorry to read your comments and to learn about your experience to date.

We have been able to locate an account matching the details you have provided, and will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap.

Thanks again for your share,
Epos Now.