Gingr Reviews

This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options.
We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!

We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough.

Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed.
My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do.
It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust.
They offered no recompense. "Sorry" really wasn't enough.
When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests.
Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them.

The free support team is great. We use them a LOT.

We have been happy with out switch and hope that Gingr will continue to develop functionality in order to continuously support it's users as quickly as we are able to grow.

Gingr is the best option for doggie daycare in my opinion. One of my favorite things about them is how user-friendly they are, both for our customers and our stock. It's wonderful that we can interact directly with our customers and respond to their specific requests.

working with Gingr has been great and when we occasionally run into an issue in how to handle something, their chat and support is helpful as well as efficient.

Best Mobile Access and the notification functions are helpful and the Sync capability and reports creation via Gingr is fantadtic and excellent files management product.

So so very happy. I'm a hands on learner and mostly prefer to find things out on my own, but when I do have a question, you guys are right there to help.
The software is pretty intuitive and I find it easy to use and figure out. I just love a recommend this to everyone.

Simply amazing. We tried out many software programs and selected Gingr because of the support and constant updates!

I’m beyond disappointed and frustrated.

Very very poor. The onboarding appointment never happened. First voicemail left after 3 cancellation notices and credit card charged again on Christmas Day. Have used many cloud based veterinary software programs- they were a cinch compared to Gingr. Although Gingr is reviewed highly, I don’t agree and my experience has been awful.

The software helps eliminate the hassle of managing all facets of the business, and keeps them all under one easy to use umbrella. It frees up staff time from having to field countless phone calls and answer emails. Extraordinary software that gives us confidence we aren't forgetting to feed or medicate dogs.

I really can't say enough good things about this software. So glad we picked it to help us run our business.

Our computer crashed and we lost almost everything! The program we were using to run our daycare, boarding, and grooming facility, was downloaded on to our computer as opposed to Gingr which is web based. We did have the other program set up to back itself up into the cloud however unfortunately the company did not set it up correctly and they basically told us there is nothing we can do to help you. So in the midst of all that panic, we were advised to take a look at Gingr. And it has been a saving grace. There has been amazing customer service and assistance throughout the entire process from researching to going "live." Our point of contact, Michelle, is wonderful and check's in with me about once every two weeks just to make sure that everything is going smoothly and to see if we need anything. Honestly this sort of customer service and attention to detail, was totally different than from our previous program. And we so appreciate it!!!
Gingr is very user friendly, it has a great interface! If you ever do have any questions, there is a support site that is the most detailed, I have ever seen or worked with. The program was very easy to setup and so easy to train on! Our staff loves it and everything it is able to do. It is set up to do so much of the office side work for you once the information is loaded.
Our clients have also responded very positively to the new system. They love the customer side and all the pictures and report cards. I encourage them to give me feedback so that I can pass along any issues to other clients and honestly there have been none!
For anyone looking to change their facility software or thinking about opening up a daycare, boarding or grooming facility, do yourself a favor and seriously consider Gingr!! After our system crashed and we were scrambling, the ease and simplicity of this software was so refreshing! The customer service alone is reason enough to invest in this system.

We love Gingr! It allows us to run two facilities simultaneously with ease.

We are a small boarding boutique that offers boarding, daycare and minimal grooming. I went from keeping track of everything on a written calendar to Gingr. We try to offer our clients the best of everything and when it came to Gingr we knew it was an investment we would see a return on. Our clients love how simple, clean and accessible the software is. They are instantly impressed with our "mom and pop" business when we send them their registration email and link to Gingr. It has streamlined everything and we couldn't be happier. Past all the glitz and glamour, Gingr's support team has been nothing but amazing! We signed up with them when they were really starting to explode as a company. Well, my business was doing the same so it was very easy to take a step back, be patient and allow them to do what they do best, just like our clients did for us! We can't say enough great things about this program and what it has done for us. It just took us to the next level and that's what we wanted for our clients. Now I spend less time in the office and more time with the dogs, which is why we are all here isn't it? We love Gingr!

Gingr has been a great asset to our dog boarding facility. Internally we have become more efficient able to create reservations and check vaccinations records quickly. The integrated credit card processing makes for seamless transactions. Externally our customers are enjoying having their own portal and being able to request reservations, check the number of daycare blocks they have remaining, and seeing when vaccinations are due. Our customers also enjoy receiving report cards with the details of their dogs visit.

We transitioned from another reservation software company and couldn't be happier. Our old program was resident on one computer only whereas now we can access the information from any computer, phone, or tablet. And if you're still doing things on pen and paper, you'll wonder why you didn't make this move sooner.

There are a ton of reporting capabilities which honestly we're only scratching the surface of. Support is quick to respond and the software is always evolving based on feedback from actual users.

We will certainly be using Gingr at our soon to be open second location and I highly endorse this program.

Rest and peace of mind. No more long nights and late hours with manually written emails and receipts. No more spreadsheets and linked access databases for simple reports.

Ease of use
Website integration
Registration and reservation
Credit card intergration
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Huge increase in productivity since the switch. Far less worker frustration over last software.

The reporting is terrible, the customer support is terrible, and it doesn't integrate with Quickbooks. You can't talk to anybody.... everything has to be done via email. And they are slow to respond.

I was able to get all of my customers and their information entered and now that its done, using Gingr is a game changer. Anytime that there is a problem, Gingr support staff is quick with their support. Having the facebook group to search for suggestions and help is great too. I wish that I had made the leap from pencil and paper to Gingr much sooner.

We are managing our business operations well with Ginger, but do not capture revenue within Gingr. We use our bookkeeping system for that. There are bugs in reporting, but all in all it is doing us well.

Booking numerous reservations. Inputting a bunch of pet profiles.

Overall my clients and myself are happy with he system. It allows for a cohesive data management system and also allows businesses to easily expand their operation for different profit centers.