Glew Reviews

- Glew provides much of the data that we were unable to export from Magento in an easily accessible way.
- Even people with little or no Glew experience can navigate and utilize for simple tasks, but the capabilities are vast and the features are robust which opens the door to great insights.
- Bespoke reports can be set to be delivered to your inbox at a specific time.
- The vast majority of data is exportable in CSV format, so even if Glew doesn't have the report you need, you can export the data and make it yourself.

- every time we create new products, they are not automatically included in the next import. I typically have to generate a ticket for the Glew team.
- it is occasionally prone to data aggregation errors . There have been instances where I have noticed sales data is incorrect. With the help of the support team, we always get to the bottom of it, but I wish it was more consistently accurate.

Glew is an easy to implement data analytics tool for marketing teams that would like to begin utilizing their data in a meaningful way.

The report builder in the software could be a little better, but over all no real cons.

The integrations are incredibly easy and streamlined. The data visualization and reporting tools that come out of the box are top-notch.

The Magento integration is a module, not an API, so we need to wait for our deployment/release cycles to get started with each of our big clients.

This app has everything we need. It is easy to use and provides all the needed reporting to run a successful e-commerce business

There are no cons. I have not had any regrets adding this app. Very helpful.

As an agency with this gives amazing insight and actionable information across a wide range of channels and clients. The native integration Google Ads, Facebook Ads, Big Commerce, Dot Mailer are a great feature.

The support team over at Glew are alway happy to help and give great trainig.

Only a small con but there's isn't a link to Google Webmasters' Data

My company was looking for a more intuitive way to track sales (and non-sales) in our inventory system - Glew offers an exportable file with all the information we needed. It does much, much more, but this simple tool has already proven invaluable.

There's a lot to take in with Glew - it has many incredible uses but sometimes its hard to know where to start. They offer a Glew Academy via YouTube, etc. but it's not always easy to follow along (or get to the meat and potatoes of what you want to know).

Daily email, customer segmentation and LTV

Still working on some ways to segment customers

There wasn’t anything to lie. It doesn’t deliver what it says it does

I signed up for the trial to understand our subscription metrics and I was told they weren’t able to share that information on the trial and it would only be unlocked once I paid for the service. I shared examples of what I was looking for and asked for confirmation that’s what they would give me and they confirmed this. Two months on they had lost the information I have previously supplied had been lost and I had to rearrange a call to say it had been two months and nothing had happened. After further chasing they shared the report which wasn’t correct. I fed back and they delayed responding and then requested screenshots for me to prove the information was incorrect. They then requested a download of information which didn’t exist and then went silent. After informing them I would like no further payments to be taken, a new contact [SENSITIVE CONTENT HIDDEN] got in contact and continued to feed the same line and say they wouldn’t stop payments. I have chased up with my credit card company to resolve. DO NOT WORK WITH THESE GUYS - the data is not to be trusted

The dashboard is intuitive and accessible.

The customer service is excellent; they respond to inquries in minutes!

I wish there would be a report tht gives actionable items. Right now, I just ask one of the VP's and they are helpful in dishing out some potential action items.

The amount of information that is available. I am able to segment exactly who I want and deliver the correct message to the correct audience.

Sometimes it is a little confusing to find specific information, but a quick call/email to our rep solves all those problems.

Interesting dashboard, but limited in it's functionality and usefulness.

They can't compare data to the previous year on the main dashboard. It wants to report against the previous "30 day" period, but won't compare to the previous year same period as a default. This is crazy that it can't do such a basic task.

Most features are fairly standard on an analytics tool like this but the biggest value for us is the ease of customer segmentation to assist us in building out re-marketing and lookalikes.

The lifetime value feature also helps us benchmark success targets for our clients.

Most of the reporting are not customizable to our personal needs, but we are acquiring access to BI Tunnel which will solve this issue.

We've been using Glew for just over 6 months now and can't even imagine that there was a time when we did not. We are huge fans of the the product segmentation, marketing analytics, and number of App integrations. Glew has been instrumental in helping us analyze our business in a quick and efficient way. As a small brand time is everything!

We've found that at time some screens can be slow to load.

It was very easy to set up and the team is super responsive in helping to set up. The insights generated are great.

While all the features are great, one has to think different from all other mainstream analytics tools which makes getting used to the platform a bit more time consuming.

Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours.

If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R.

The deployment is minimal effort due to the out-of-box integrations and robust reporting included. The standard integrations with Magento, Google Analytics, and Facebook with the baseline product are easy to setup. The insights GLEW provides to our team have proven to be valuable and actionable in many ways.

You can't do deep customization on the reports without upgrading to the Pro version which is much more expensive - but that is to be expected to get that level of enterprise capabilities.

It aggregates data from many sources, giving you a centralized hub to understand your online business. It makes data visually appealing, easier to understand, easier to segment for marketing and customize for reporting. It is affordable for really any merchant and an essential tool for insights and growth.

I don't have any issues that are troublesome.

Glew has amazing analytics that tell you a few insights that are hard to get anywhere else unless you have a financial analysis on staff. Some things I find incredible are the analytics that actually allow you to see suggestions on different items to offer customers as a bundle deal. You can also see quite easily which items don't bring you enough profit to make it worth advertising and keep focused on only the most profitable items in your store.

This application is incredible but way too much for any business not bringing in at the very least $50k per year. If you bring in less than this, utilize whatever free tools you can find until then. For medium-larger businesses, this tool seems practically essential.

It is so fast and the information is quick and easy to use. Integration was smooth and fast. The support has been excellent.

I do not have any cons and any small tweeks I have requested have been put in a later update.

What I like most about Glew is their preloaded customer segmentation and LTV for each audience. We're able to rapidly pull segments of our audiences and load them into FB ad manager with ease. This gives us greater flexibility in creating look alike audiences while scaling paid FB spend.

I wish we had more direct access to cohorts on a running 12 month basis. It would really help small brands better understand the quality of the customers they're acquiring and if their retention efforts are working properly.

Makes data easy to access, analyze, and share across departments.

Would like to be able to customize reports a bit more.

I liked how easy it was to navigate with little to know training.

Sometimes manipulating the data for custom problems became troublesome.

The daily email snapshot of Revenue, AOV, Refunds and other key metrics. The customer segmentation functions and cost manager section.

I don't feel like it pulls Ad Spend or email marketing data correctly. Customer service has had a hard time figuring out why Glew can't pull revenue data for Mailchimp campaigns that include A/B tests.

Before we discovered Glew, we were calculating a lot of information on our own like LTV and CAC. With Glew, this platform has made our life so much easier by automating all of it and being able to see if all laid out. Also, the training was great.

There's a lot to explore which isn't a bad thing but we are always learning.

Glew delivers some key stats which is great.
Nowhere near the value they purport.

The 12 month lock in is a con.
No interest in answering questions about my needs, which really is just the stats that I get being correct.