Re:Desk

4.8 (6)
Help desk software for eCommerce or multi-vendor stores

Overall rating

4.8 /5
(6)
Value for Money
5/5
Features
4.5/5
Ease of Use
5/5
Customer Support Software
4.8/5

100%
recommended this app

6 reviews

Alexey S.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great help desk service

Reviewed on 23/05/2017

Pros

Easiest to use and simple for understanding. All is clear for administrators. No a lot of loaded unnecessary features, just what is needed only for customer supporting for small business. Support is fast and always reply with fixes and helpful information. Thank you guys and good luck to you!

Response from Re:Desk

Thanks a lot! You are welcome and great to hear you like the software!

Ilya S.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Using for my side project, easy to setup and easy to use, nice UI.

Reviewed on 29/03/2018

Pros

Lack of some features we need, and I was surprised how it's easy to extend. The price is very competitive and no recurring fees.

Cons

Support is a little bit laggy (but they will help you anyway). Also it would be great to have more frequent product updates.

Sergey P.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Using for communication between our clients and our support team.

Reviewed on 26/04/2018

Pros

This platform has useful integrations with social services like Facebook and Twitter. The UI is very easy and helpful.

Cons

We don't use all functionality of the product and we didn't find any cons properties. Everything seems good for us.

Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Highly Functional for the Customer Service Department

Reviewed on 27/08/2018

Pros

Provides necessary communication pathway between our team and clients. The setup was easy. Tech support was great. Availability to major operating systems is a great plus. Re:Desk allowed our team to communicate with our clients as well. The alerts allowed us to be responsive with our clients. The multiple features of Re:Desk allowed our team to document customer feedback, to manage feedbacks and other features.

Cons

There are moments where the system is a bit laggy or slow, but this might be an internet A connection problem. So far, no other problems were faced by our team.

Response from Re:Desk

Glad to hear your response! You are welcome!

Sergey Z.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Must have software for any business. Recommend.

Reviewed on 23/03/2018

Pros

Really great and simple design and only essential features. Just what is needed for our online store.

Cons

No cons for us. The service provides all necessary features and tools for operating with our customers.

Response from Re:Desk

Thank you for review!

Nikolay P.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Product Director, E-commerce & Analytics

Reviewed on 16/03/2018

Pros

Really helpful, easy to setup. We are using this software for about two years and can recommend it for all small teams.

Cons

We are need more reports, analytics. We would like to control our managers, response time, customer satisfaction.

Response from Re:Desk

Glad to hear new review. Thank you a lot!