Moosend Reviews

Moosend is an easy to navigate platform and the set-up was straightforward. I have been able to design my own email templates, elements and save them for future use. It has been simple to design and set up my email campaigns and build the emails into a funnel for each of my lead magnets. There is also the option to send an email immediately or schedule the exact time of delivery. I like that I have also been able to use Moosend to build a pop-up subscription form that I was able to build into a button on my WordPress website.

It took time for me to work out how to create a Pop-up subcription form that could be used on my WordPress website.

The best thing is their customer service, it is unparalleled. Another amazing thing is the lack of restrictions for free users.

The fact that they do not have a mobile app yet or that their website is not mobile friendly.

The platform is very cheap. It claims to have several advanced features.

You get what you pay for.
None of the advanced features actually work.
Support takes ages to get back to you.

Still learning, but the step by step flow and instructions make onboarding as easy as possible.

The functions of this software are completely walled off from each other. Rather than being able to navigate from billing/account to emailing to instructional videos, each requires a separate bookmark.

When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful.
It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.

It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.

They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.

It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.

Ease of use
Quick campaigns with a lot of control
Free options for people starting and growing their business
Fantastic Customer Support (quick replies, good answers)

They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out.

I absolutely love Moosend! I am a new user, having come from a huge platform, to a medium platform, and when I found Moosend, it was a no brainer to move my list over. Their Customer Support is, hands down, the best I have seen on the market! Super fast tech support, new integrations and connections come daily. I would recommend this over and over to all my clients.

Missing a few integrations, but that is an easy work around with Zaps.

I love that I have all the features and I paid next to nothing for it

None so far, i love it. I have not had any issues yet

I have been using Moosend for all my newsletters. I am a missionary, so keeping in touch with supporters is a critical part of the work we do. Moosend has yet to let me down. Most recently I needed help pointing my SPF and DKIM in the right direction. The online documents provided by Moosend were easy to follow, and very well put together for non-techy folk (such as myself). That being said, I still hit a unique snag and had to consult their online chat. The person who helped me was spot on - a true legend. [SENSTIVE CONTENT] was Patient, Efficient, Kind, and Knowledgeable.

No negatives at this time. It fulfills all that I need it to do.

- The free subaccount feature with basic whitelabel functionalities, all for free or included even in the most basic paid plan.
- The top notch, first class, friendly support team. Seriously, this is worth gold. I would never ever use another software in my business that doesn't offer great live chat support. This is a must. Whenever I have a question, I don't waste any time. I just ask and usually I have a response within 5-30 minutes. Sometimes straight away. Especially when a conversation is rolling.
- The report features. I was blown away when I realised how detailed the reporting is, even in the basic version. And then there's premium reporting available which I don't have yet... I can only imagine how fantastic that must be.
- Their willingness to implement new features and how they listen to user feedback!! This is a really important thing. I've never come across a service provider that is as eager to implement new features as Moosend. They have already scheduled tons of new updates and features. They even have a Trello board where customers can come in and upvote feature requests as well as post their own. Absolutely amazing.
- Their pricing. Super affordable, fair. From experience I can say that this type of pricing structure is superior to having to pay for sending x amount of emails per month. IF it's affordable at least. Not like some other, bigger providers. This is a really big and important plus.
- There's probably even more I'm forgetting right now!

Nothing, really. Except that the whitelabel functionality currently has some holes that need to be filled. I was assured though that they have lots of changes lined up in this regard. So I'm just patiently waiting for those to be implemented. If they nail the pricing structure on those plans as well, Moosend will be the PERFECT solution for both agencies as well as individuals.

I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.

They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.

Eight Workflow options
Cheap with an amazing free plan.

While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.

It was easy to use and very flexible in terms of design, segmentation, and customer support.

Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)

I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me.

There isn't anything I have found that is lacking yet!

Everything is under one roof, plus you can also schedule your multiple resends at the time of sending emails.

should be having spam filters to bypass Gmail

Unlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts.

The template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend.

They are one of the best options for getting the most bang for your buck. Way better than mailchimp.

A few things here or there are glitchy and their reporting could be better, but they are constantly building things out so I have hope for the future.

Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.

Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.

Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.

No cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.

Creating a simple campaign or a highly complicated automated campaign has been really made simple by Moosend. A non-technical person can also create successful campaigns. Moosend lets you easily segment your customers on the basis of their behavior. You can segregate your customers who have contacted you, visited specific pages that they been to and replied to your mails,, etc easily. You can have as many contacts as you want and send them emails and segregate them at the same time. You can easily create a recipe accordingly depending on steps and stages that you want to keep depending upon different scenarios.

Working on Moosend on the move is a little difficult. We have to have a laptop to work on it.

A professional tool that is easy to use, straightforward to run campaigns and a company that is great about educating their users on how to get the best delivery rates possible.

Was a little different to get started using than others I have used becuase of the quality control I had been able to use other email systems and got lower deliverability than I should because they didn't have the screening and tools that Moosend does. Big time email names too!

MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there.

I can’t really think of anything. It’s super easy to use.

The new email editor is fantastic.
The speed and the quality of the service are great.
The support team is always responding very fast and always have a way to solve problems & questions.
Can handle a large number of mails.
Easy to use A/B testing with multiple A/B options.
Detailed reporting, very easy to read and have an understanding even with 1 view.

Absolutely nothing. The service is great.

It's much list others I've used, except the support is superior. Winner! I have come to learn that most tech that's offered out there is similar, and everything comes with glitches and a learning curve. But not every tool comes with customer service that is actually good. My experience with Moosend support has been positive every time. Thanks so much!!

I can't think of anything at the moment.