Moosend Reviews

Moosend

4.6 (190)
Email marketing, campaign management & automation software

Overall rating

4.6 /5
(190)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.7/5

94%
recommended this app
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190 Reviews

Rachael Woolley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Incredible and easy to use email marketing platform

Reviewed on 03/12/2021

I have been able to organise my email campaigns and use their features on my WordPress website to...

I have been able to organise my email campaigns and use their features on my WordPress website to obtain emails subscriptions.

Pros

Moosend is an easy to navigate platform and the set-up was straightforward. I have been able to design my own email templates, elements and save them for future use. It has been simple to design and set up my email campaigns and build the emails into a funnel for each of my lead magnets. There is also the option to send an email immediately or schedule the exact time of delivery. I like that I have also been able to use Moosend to build a pop-up subscription form that I was able to build into a button on my WordPress website.

Cons

It took time for me to work out how to create a Pop-up subcription form that could be used on my WordPress website.

Jodi
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Moosend I found a hidden gem!

Reviewed on 16/07/2019

Phenomenal customer support!

Phenomenal customer support!

Pros

A professional tool that is easy to use, straightforward to run campaigns and a company that is great about educating their users on how to get the best delivery rates possible.

Cons

Was a little different to get started using than others I have used becuase of the quality control I had been able to use other email systems and got lower deliverability than I should because they didn't have the screening and tools that Moosend does. Big time email names too!

Alternatives Considered

ConvertKit and HubSpot Marketing Hub

Reasons for Choosing Moosend

Deliverability and becoming educated about things I should have known prior but didn't.

Switched From

Keap

Reasons for Switching to Moosend

The phenomenal customer service! They care about customers and service, hands down great service!
Cody
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Would never recommend Moosend

Reviewed on 27/03/2023

Horrible, waste of time.

Horrible, waste of time.

Pros

I like the pricing, and not much else. 40 char?

Cons

Forced me to clean emails, and rejected my entire list just because it had some "bad emails." They couldn't tell me which were bad. Also the tagging is very limited. I can't submit a CSV list of separatae first name and last name and my own tags. When I reached out for help they said my problem to solve, they won't help. They tried to use the excuse that they were protecting my domain...but it's a newsletter....don't have a domain to protect. But the fact they didn't even want to bother helping is what led me to disable my account. Mailchimp did everything I wanted...but for more money.

Kristian
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Full fledged email marketing solution

Reviewed on 17/10/2019

Pros

-Beautiful, easy to make newsletters with template options
-Good deliverability
-Doesn't cost a fortune

Cons

-The UI is good, but not perfect
-Few more integrations needed and BOOM! It's perfect.

Alternatives Considered

MailerLite

Reasons for Choosing Moosend

Had all the features I could ever need with a clearer pricing structure. I feel MailChimp has a lot of upsells ("Oh, if you want to do that, it's possible, but you need to pay for this higher monthly tier...").

Switched From

Mailchimp

Reasons for Switching to Moosend

I felt it had richer features and it didn't have have any negative reviews about deliverability.
Lazaros
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A perfect team supporting a great product

Reviewed on 24/02/2021

The product alone hasn't been very easy to use but the team's personal help makes me rate it very...

The product alone hasn't been very easy to use but the team's personal help makes me rate it very highly

Pros

The support, which is the same for all product tiers and it's excellent

Cons

Integration with Wordpress has been a hassle and it's not very customizable

Alternatives Considered

Constant Contact

Reasons for Choosing Moosend

Free tier has better options Needed a free way to make a demo Better price

Switched From

Mailchimp

Reasons for Switching to Moosend

I prefer the cute branding and the prices
ray
Overall rating
  • Industry: Veterinary Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

great interface

Reviewed on 04/02/2020

Pros

reasonable number of functions, easy to use, great support from the staff

Cons

even better if the thank you page can be generated in the free version

Alternatives Considered

Mailchimp

Reasons for Choosing Moosend

free, with enough number of free emails to be stored in free version

Switched From

Sendlane

Reasons for Switching to Moosend

with more free emails that can be stored in the free version.
Clifford
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

So Far...So Great!

Reviewed on 13/08/2020

I had some difficulty getting my campaign prepared. Customer service through chat got my problem...

I had some difficulty getting my campaign prepared. Customer service through chat got my problem resolved very quickly.

Pros

I am just getting started, but Customer Service was very helpful.

Cons

I am not sure yet. But I cannot fathom that this will not be better than the previous software I used.

Tiago
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

the best

Reviewed on 19/11/2020

Pros

Moosend is easy to use, fast to use, easy to customize, full of options, the support is amazing and they answer in minutes, the free version is very complete and functional. I just love Moosend.

Cons

I don't know what answer here, because Moosend is working really well.

Stamatios
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Totally recommended!

Reviewed on 31/03/2020

Excellent!

Excellent!

Pros

The best part of using Moosend for my business is that it offers the most complete feature mix and the best price. Totally free up to 1000 emails!

Cons

The fact that I needed to create a business email.

Kofoworola
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Their support 10/10 and their platform 10/10

Reviewed on 12/05/2021

[SENSITIVE CONTENT HIDDEN] was such a big help! I definitely love moosend

[SENSITIVE CONTENT HIDDEN] was such a big help! I definitely love moosend

Pros

I love that I have all the features and I paid next to nothing for it

Cons

None so far, i love it. I have not had any issues yet

John
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Intuitive

Reviewed on 18/08/2020

I needed something I could use that would let me fire out a newsletter from registration to send in...

I needed something I could use that would let me fire out a newsletter from registration to send in 5 minutes. Moosend delivered.

Awe......some!

Pros

It's so simple to get through it. Very quick, never felt lost

Cons

The only thing that slowed me down was the elements builder. Maybe I missed something for templates - but when I say slowed me down, I'm only talking 5 seconds. It was simple

Nishant
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Economical

Reviewed on 17/09/2021

Overall Good but verification by gmail is required to gain more deliverability into the inbox not...

Overall Good but verification by gmail is required to gain more deliverability into the inbox not spam hence more profitable for customers using Moosend

Pros

Everything is under one roof, plus you can also schedule your multiple resends at the time of sending emails.

Cons

should be having spam filters to bypass Gmail

Alternatives Considered

ConvertKit

Reasons for Choosing Moosend

No Lifetime Deal...

Reasons for Switching to Moosend

Of course, Due to Lifetime Deal
Raahul
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Smart automation of email marketing campaigns made easy with Moosend

Reviewed on 10/02/2021

Moosend presents great analysis on the success of your email marketing campaigns. You can easily...

Moosend presents great analysis on the success of your email marketing campaigns. You can easily see how is your campaign going forward and accordingly you can decide what changes you need to make. It has been really nice using Moosend. We can compare our campaigns easily.

Pros

Creating a simple campaign or a highly complicated automated campaign has been really made simple by Moosend. A non-technical person can also create successful campaigns. Moosend lets you easily segment your customers on the basis of their behavior. You can segregate your customers who have contacted you, visited specific pages that they been to and replied to your mails,, etc easily. You can have as many contacts as you want and send them emails and segregate them at the same time. You can easily create a recipe accordingly depending on steps and stages that you want to keep depending upon different scenarios.

Cons

Working on Moosend on the move is a little difficult. We have to have a laptop to work on it.

Sam
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent email marketing functionality at a great price with brilliant support

Reviewed on 27/11/2020

Moosend is a brilliant tool for our business. Within my business it sends newsletters and regular...

Moosend is a brilliant tool for our business. Within my business it sends newsletters and regular automatic emails to all my custimers and leads. I also have many sub accounts for my customers using Moosend for automated emails triggered from websites and newsletters. It provides a huge value for my business

Pros

Ease of use
Free for under 1000 subscribers
Great real time support
great sub-account system for my clients

Cons

More techincal support can be harder to access

Ahmed
Overall rating
  • Industry: Translation & Localization
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An all-in-one marketing tool!

Reviewed on 29/07/2022

Pros

As an all-in-one marketing tool, Moosend can be used in email marketing campaigns, landing pages, subscription forms, and even as a lead magnet through integration with your website to track visitors and events automatically.

Cons

The only thing I might dislike about Moosend is that they don't have a mobile app just yet.

Stephen
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Incredible Email Automation Software

Reviewed on 13/08/2020

We have tried a lot of different autoresponders and this has been the best of the lot. You've got...

We have tried a lot of different autoresponders and this has been the best of the lot. You've got high-end functions but without the cost of some of the bigger companies. We have been incredibly pleased with the deliverability we have received from Moosend.

Pros

This is incredibly simple to use and has most of the features you'd find in top-tier email software.

Cons

There are a few features that are missing from the software but the team are very responsive and always happy to discuss additions to the software.

JT
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy To Use

Reviewed on 12/10/2020

Pros

I shopped around and selected Moosend over MailChimp, ConstantContact and SendinBlue because of their starting tier pricing. What I didn't expect was the ease of use. Their format is clean, user friendly and logical. I had set-up accounts with the other three and it got somewhat confusing pretty quickly. Moosend was easy to figure out and when I did run into a problem, I used the chat box to contact customer service and the help was quick, accurate and helpful.

Cons

Cons. I couldn't find a knowledgebase inside their dashboard area. So, I just used customer chat and they helped me solve my problem quickly and directly.

Alternatives Considered

Constant Contact, Brevo, and Mailchimp

Reasons for Choosing Moosend

Pricing.

Switched From

Mailchimp

Reasons for Switching to Moosend

Pricing.
Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best solution for email marketing: easy, cheap and effective

Reviewed on 28/12/2018

I use Moosend for my start-up and for the need of our (small business) clients. The free plan is...

I use Moosend for my start-up and for the need of our (small business) clients. The free plan is just perfect for my case.

Kudos for their blogs. I understand the pattern: offer something of value as a hook for clients, but Moosend is trully offering most useful knowledge and experience. I urge all to at least subscribe to that.

I always recomend Moosend to my contacts and clients.

A bit envy of their branding too!

Pros

1. Moosend is offering one of the best and complete email marketing solutions out there

2. Free plan is perfect for begginers - Other plans have excelent rate value for money too

3. I love the brand feeling and the experience it creates

4. Their blogs are offering true value in abandance

5. Builder is super easy and fun

6. Support is excellent

7. Did I mention that they have created a perfect 'brand package'?

Cons

0. I would like to write something I didn't like, just to make my review legit, but sincerely I cannot find anything.

Yannis
Overall rating
  • Industry: Human Resources Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top class email marketing software with astounding customer support and up time!

Reviewed on 25/08/2017

Pros

Customer Support
Consistent function and 100% up time
Really excited about the new automation features

Cons

Internal newsletter editor can be easily improved. The update that is on beta works great and we are waiting for it to go live

Kadir
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A good email marketing solution

Reviewed on 06/01/2020

We are able to reach out to our limited number of clients with the free version now, we will...

We are able to reach out to our limited number of clients with the free version now, we will upgrade when there is a high volume of mails to be sent as promos. Their support is good during the set up process initially. The team at Moosend is quite helpful & they give the the right solution for your requirement & do not oversell.

Pros

The ease of use is a very important point i wish to highlight. We set it up initially & it is still going strong & no changes. The reporting structure is awesome. I recommend this for anyone who wants to use this platform for a promoting their business.

Cons

So far i have not encountered any issues with this application.

Alternatives Considered

Brevo

Reasons for Choosing Moosend

Most of our mails were landing in the SPAM box & sending limits were an issue.

Reasons for Switching to Moosend

Cost effective, guidance & prompt follow up.
Yael
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Worked wonderfully for our nonprofit!

Reviewed on 24/02/2021

Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would...

Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would recommend to anyone looking for an inexpensive, easy way to market to a email-based community.

Pros

We were looking for an easy, affordable newsletter system to send updates to different mailing lists in our about 100-200 audience. I did some research and Moosend provided for free what other systems charged $10-30/month for (in terms of newsletter elements, audience control/subscribing, etc.). The website is not the most intuitive for someone who is accustomed to easy-to-use graphic design sites such as canva.com, but the customer support is absolutely FANTASTIC. I was beyond impressed by the speed, efficiency, and friendliness with which the Moosend team responded to every question I had when trying to navigate the site -- especially considering I'm not even a paid user!

Cons

Again, creating newsletters isn't as easy as on simpler sites such as Substack, for example, but that's not a big concern since the support team is ready to help with any issues anytime.

Heather
Overall rating
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Support!

Reviewed on 08/10/2021

I love moosend! Trying to grow a business is difficult to do, but moosend takes a big chunk of that...

I love moosend! Trying to grow a business is difficult to do, but moosend takes a big chunk of that worry away.

Pros

You can't beat the price, especially for what you get. The userface is pretty user friendly and for the issues that I couldn't figure out, support responds quickly and is helpful. Love Moosend!

Cons

The building feature could be a bit more user friendly. Love the drag and drop! But editing them wasn't super intuitive. I tried deleting a custom value but couldn't find the delete button. Again, what I couldn't figure out, support did.

Alternatives Considered

Brevo and Mailchimp

Reasons for Switching to Moosend

Price and Functions
Kendall
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic, Excellent, real-time support

Reviewed on 14/08/2020

I have had fantastic on-line support with excellent turn around time

I have had fantastic on-line support with excellent turn around time

Pros

It seems to be feature packed even on the basic plan

Cons

Not a big as Mailchimp so IT guys don't know or trust it.

Morten
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Have used Moosend a year now on regular basis. This is a very trustful product *****

Reviewed on 25/07/2017

We now have a hassle free email app that we can trust. Have tried many other apps before, but never...

We now have a hassle free email app that we can trust. Have tried many other apps before, but never had the super service that Mooned are providing us - before now. *****

Pros

Moosend has very good service! If we have questions - we get answers very fast from the Manager in UK. We have been using different kind of other apps before, but never had this good service! I can advice Mooned to anyone that want to have a hassle free email-solution!

Cons

Fortunately i can't find any drawbacks with this product at all. Again i will give the product five stars: *****

Daniel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great mailchimp alternative

Reviewed on 08/12/2019

Great money value compared to other services out there and a lot of potential

Great money value compared to other services out there and a lot of potential

Pros

I love all the automations it provides and the customer support which is helpful when you need help for setting a campaign.

Cons

Definitely the UI needs upgrading as it is not always easy to find things and get things connected. Also, their wordpress form integration is terrible in design and I can not arrange the fields order in a form :-(