--- description: Detailed reviews on ChatBot based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare ChatBot with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChatBot Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [ChatBot](/software/108699/chatbot) # ChatBot Canonical: https://www.getapp.ae/software/108699/chatbot Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/108699/chatbot?page=2) > ChatBot.com is the AI Agent inside Text.com. Trained on business content, it answers customer questions, recommends products, guides checkout, and generates leads across web chat, Messenger, Slack, SMS, and LiveChat. When a conversation needs a person, it hands off with full customer context. > > Verdict: Rated **4.6/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ChatBot AI Agent trained on your own content The AI Agent answers customer questions using an organization's website URL, help center, product documentation, and uploaded files as its knowledge base. Responses match how the business actually talks to customers, so every reply is grounded in real product and policy information rather than generic AI output. Custom skills in natural language Configuration happens without code. Users describe what the AI Agent should do in plain language, such as offering a discount when a customer asks about pricing, or collecting shipping information before quoting delivery times. The platform generates the underlying automation. Multiple AI Agents in one workspace An organization can run several AI Agents at once, each with its own knowledge sources, skills, and channels. A sales-focused agent can handle product recommendations while a support-focused agent handles order status, all inside the same Inbox and visible to human agents. One AI Agent across every channel The same AI Agent serves the website chat widget, Facebook Messenger, Slack, SMS, and live chat. Customer conversations stay consistent across channels, and configuration only needs to happen once. Human handoff with full context When a conversation needs a person, the AI Agent hands off to a human agent inside the Text.com Inbox. The full conversation history, customer profile, visited pages, and any previous chats or tickets remain visible, so the human picks up without asking the customer to repeat themselves. Ready-to-use skill templates The Playbook includes pre-built skills for common tasks such as lead qualification, product recommendations, discount offers, and appointment scheduling. Skills can be used as-is or adapted to fit specific business needs. Rich messages that engage customers Responses can combine text, images, buttons, and quick replies to guide shoppers through decisions, showcase products, and speed up common interactions. Real-time preview during configuration Skill and knowledge changes can be tested in a live preview before going live, so users see how the AI Agent responds before customers do. Reports that show what AI is doing Reports track resolution rates, response times, top conversation topics, and revenue attributed to AI-driven chats. Teams see which customer questions the AI handles well and where human agents add value. Integrations with the tools already in use Native connections cover Shopify, BigCommerce, Salesforce, HubSpot, WordPress, Webflow, Squarespace, Wix, Facebook Messenger, Slack, and more. An open API and webhooks extend connectivity to any other tool in the customer's stack. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 66 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: $50.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Appointment Management - Appointment Scheduling Software - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Campaign Management Software - Campaign Segmentation - Canned Responses - Chat Transcript - Chat/Messaging ## Integrations (37 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Commerce7 - Google Analytics 360 - Google Tag Manager 360 - HelpDesk - LiveChat - Magento 2 Blog Extension - Magento 2 Delivery Date Extension - Magento 2 Form Builder - Magento 2 Grouped Promotions ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [Artificial Intelligence Software](https://www.getapp.ae/directory/1397/artificial-intelligence/software) - [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software) - [Conversational Marketing Platform Software](https://www.getapp.ae/directory/1659/conversational-marketing-platform/software) - [Chatbot Software](https://www.getapp.ae/directory/2795/chatbot/software) ## Alternatives 1. [Chatbase](https://www.getapp.ae/software/2069516/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.getapp.ae/software/2070494/chatgpt) — 4.4/5 (380 reviews) 3. [Tidio](https://www.getapp.ae/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.getapp.ae/software/2071616/botsonic) — 4.8/5 (81 reviews) 5. [Tiledesk](https://www.getapp.ae/software/2061511/tiledesk) — 4.6/5 (154 reviews) ## Reviews ### "Takes care of the little tasks." — 4.0/5 > **Modupe** | *19 March 2018* | Industrial Automation | Recommendation rating: 9.0/10 > > **Pros**: Bot engine is easy to setup and requires very basic technical skill to set it up.. It has no limit to the number of chats it can respond to concurrently. It integrates seamlessly with Messenger ,WordPress and on any web platform. > > **Cons**: Botengine can only respond to simple customer questions.For advanced customer query,it becomes ineffective. ----- ### "Easy setup." — 4.0/5 > **IFEOMA** | *11 March 2018* | Banking | Recommendation rating: 9.0/10 > > **Pros**: I love the ease of setup with Botengine. Setup time was just a few minute. Botengine gives the customer care team more time to attend to customers with very serious problems ,by attending to customers with minor issues like the contact of the company ,how to login ,how to sign-up etc I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have. ----- ### "Interesting Product but Very Steep Learning Curve" — 3.0/5 > **Melissa** | *23 January 2019* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours. > > **Cons**: The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers\! > > We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription. ----- ### "Botengine keeps us available every minute of the day." — 4.0/5 > **Oyinlola** | *6 March 2018* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Botengine makes it possible for us to be available to our customers every minute of the day. I like that Botengine is never overworked ,unlike an human agent and can take on hundreds of chats all at once ,without getting tired. > > **Cons**: The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. ----- ### "Every website customer service should have this." — 5.0/5 > **Adenike** | *15 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Botengine is reliable and unlike an human helpdesk agent ,there is no limitation to the number of agents ,Botengine can attend to at a time. Botengine never gets tired either. > > **Cons**: As fantastic as Botengine is , it is unable to respond to complex queries from web visitors and has to refer such queries to human agents.So I guess, we humans still get to win on this one. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/108699/chatbot?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/108699/chatbot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data