Drift Reviews

Pros

We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.

Cons

The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

Pros

There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust.

Cons

I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping.

Pros

I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads.

Cons

Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages.

Pros

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors. It tracks a lot of information about any given person on your site so you can understand who they are before you even have a conversation with them. It also makes it easy to schedule meetings which automatically flow to your calendar.

Cons

Sometimes Drift can be too automated and frustrate people on your website who are trying to obtain quick answers to questions and wish to speak to a human.

Pros

I have been using Drift for more than 2 years and there is nothing I don't love about this product but I am here to talk about Playbooks today. It's amazing how you can set up custom messages to the web page visitors knowing their intent as per the content of this website. Great work!

Cons

None so far but while writing this review I realized that when I chat with my drift visitors while I type the Grammarly auto-correction does not work. It will show the error but it won't auto-correct.

Pros

Super personable way to prospect and direct website visitors to pages. Drift saves a lot of time for the sales team while also providing a great experience for customers and potential customers.

Cons

It may take a little bit of time to set up the chat bots if your site has multiple pages. However, the drift team is excellent in providing support through this.

Pros

Drift is, so to say - sexy :) I love the look and feel much better compared to other website chat/bots solutions.

Cons

Although there is a free plan (that we actually use), paid functionalities could offer much much more (e.g. custom bots)... but!... Even the essential plan would be too much for our budget. So, all is good except the pricing :)

Pros

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent. Another feature that is of my interest is the unique playbook feature of this amazing product that helps me to lessen the workload from my shoulders and enables me to have a concentration on all the important tasks.

Cons

By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.

Pros

Ease of setup makes Drift work well. I love the Slack integration and team member management on the back end. One of the best things about Drift is that it eliminates the need for forms and forces a quick turnaround on meeting prospects.

Cons

It's expensive for the more advanced service. It would be a great addition to our current workflow but can't justify the cost.

Pros

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications

Cons

None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality.

Pros

Drift has driven a big number of quality leads for our team. It allows us to get in front of leads even before they fill out a form. You're able to catch their interest and answer questions you wouldn't otherwise be able to do until you got on the phone with them. The chat bot is a great way to bridge the gap from site visitor to an actual meeting.

Cons

I believe a chat bot tool is essential for many companies. While drift definitely covers all the basics and then some of a chat bot, we have run into a few bumps. There can be a lot of confusion with the routing rules, goals, and tracking. You probably won't get your perfect chat bot right initially after set up, so be ready to optimize along the way. I have had a very good experience with their support and Customer Success team, so they will be ready to guide you in the right path!

Pros

Drift is an intelligent way to get the most out of every visitor on your website. This leads to more sales and insights passed to our Sales and Customer Success team.

Cons

Sometimes it thinks you are someone you are not. Most of the time everything works seamlessly though.

Pros

I like the user interface for Drift. It is really easy to install on many types of websites. The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform. I like how it can integrate with other platforms as well.

Cons

I wish they had chatbot features or auto reply features based on applicable use or respective industry. This would help automate some of the interactions and workflow that could benefit users.

Pros

We are a SaaS company that utilizes "chat" for several purposes off of our website. We have used other, more prominent providers in the past, but Drift does a great job in distribution of chats. They are able to seamlessly allocate potential leads to salesmen and current customer support chat to our CS team. I have not seen anyone do it as easy as this before.

Cons

We have just implemented in the last week, so nothing to report thus far, but going through the demo process we are confident in our switch of providers.

Pros

Drift created a whole new category of Conversational Marketing and they definitely played their cards right this time.

What I love about Drift is:
- Super easy to install and get it up and running on the site. UX is terrific.
- Support is 10/10 as I've always had my questions or issues resolved
- Sets meetings in my sleep :) it's lead generation on steroids.

Cons

- The licensing cost might seem significant for those who can't justify an ROI.

Pros

Allows customization and fast tracking leads down the funnel , allowing them to skip directly to what they are searching for on our website.

Cons

I have not taken enough advantage of the sync with our Marketo - with some glitches we have run into but that might not be due to Drift software.

Pros

Drift has a neat framework, allowing for real-time chat with prospects (or customers) and some level of automated responses. They're on the right track for building a great tool.

Cons

Some of the functionality just isn't quite there. The routing is not as automated as we would like, and the automation tool is pretty manual to build out. It's not as customizable as we hoped it would be, and requires a lot more live monitoring.

Pros

First off, that it connects to Slack - It's super customizable, and offers a free plan. I've tried many similar services, but Drift offers premium features on its free tier. You can't beat that!

Cons

I do wish that a chatbot was available at the free tier. But otherwise, no complaints :D

Pros

This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.

Cons

It would be a nice feature to be able to tell if the client had viewed the response messages sent. Conversely, I am sure the client would appreciate being able to see if we have viewed their messages and are actively typing responses.

Pros

The ideas of what they wanted to software to do.

Cons

They made promises that they can't live up to

Pros

- its awesome design
- how easy and fast you can add it to your website
- that its unobtrusive yet powerful (can give you great insights into customer opinions)

Cons

Maybe the analytics dashboard could offer a little bit more space for customization, but otherwise I really can't think of something.

Pros

Customer Service, Ease of use for the client visiting our website, notifications when somebody is on the website and chatting, the ability for a bot to make suggestions to clients when we are away from our desk

Cons

Can overwhelm the potential site visitor a bit by asking the same questions multiple times, the user interface takes a bit to get used to

Pros

I like the model and the methods they use to save time for sales and marketing. Good concept for sure

Cons

I think the vision needs to be fleshed out a bit, but they'll get there. but right now, we were in need of making quick decisions and I didn't feel like it was something we could wait for

Pros

First of all, I see a product that makes you feel great and ready. I really like chatbot (I haven't used it yet but will use it soon). You can collect data with a chatbot without forms. That's great!

Cons

I don't know any cons side of the product yet. Maybe in the future, when I moved to a paid plan, I can find some :)