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81 Reviews
- Industry: Graphic Design Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Feature rich project management program
Reviewed on 15/04/2018
The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.
Pros
Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.
Cons
Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Collaboration Software
Reviewed on 14/08/2019
UI is easy to use. Issues are clearly tracked. Robust attachment management. Email notifications are effective and clear. Icon personalization is a nice touch.
Pros
I'm solving problems related to software design and development. We work across different time zones, and BackLog is great for our international projects. In conjunction with realtime collaborative software, we are able to use BackLog for high-level project organization.
Cons
Working with the smartphone app is not as useful since the browser version is so well designed. Also unwieldy at times when flipping between different projects. No realtime chat. Wish there were more markdown options for formatting.
Alternatives Considered
RedmineReasons for Choosing Backlog
Redmine is too simple and light.Switched From
Redmine- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Good tool overall for bug tracking
Reviewed on 12/09/2019
Overall pretty solid with great features to keep everyone growing the boat in the same direction!
Pros
Backlog is a fairly simple and intuitive platform that gives the full development/product teams visibility into bugs reported by the business and allows for simple, seamless prioritization.
Cons
It's cool that Backlog offers iPhone and Android apps but they're a little diminished feature-wise compared to the full app. Still pretty handy though!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
After months using free version for 1 project we successfully moved to paid version for all...
Reviewed on 17/06/2020
We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks.
The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.
Pros
Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors).
No training required for users in our company who adopted this tool very fast.
In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place.
The mobile application also works as expected.
Cons
It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually.
Navigation in wiki would be enhanced little bit.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Some Uncomfortable
Reviewed on 17/12/2018
Very good expect 2 thinks above
Pros
- Grantt chart and burndown chart..
Cons
1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field]
=> I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me.
=> Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from Old Project.
But not like this, just copy Customfield and Availabes all Issue types. After that, I must to click 1 by 1 to fix, or delete. It's take many time from me. how long i will spent for fix that with 100 custom Field and Custom Issue Type????
Please think about that. and fix this
I just want to Copy all Custom Field + Issue Type from the old Project to New Project. and button delete all Custom Field
2. It's Add a Group of member to Old/Archive Project.
=> It's very hard. I have alrd 100+ project archive and click 1 by 1 to add a Group member. so bad.really bad.
Please add a Button add a Group of member to all Project or atleast let our choose list project to add.
Thank you
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good services with the best price
Reviewed on 25/09/2018
I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time
Pros
I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time
Cons
need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
New Custom Software Tester
Reviewed on 20/10/2020
Pros
Last year, I started working as an [SENSITIVE CONTENT HIDDEN] at [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is a custom software company and before I started here, I had no experience in the field. I started testing to learn more about the development side and was then introduced to Backlog. Backlog has helped make the learning process smooth for me. As someone who enjoys lists, this site is great. It helps me prioritize and communicate thoroughly.
Cons
I wish I use use multiple filters. For example, under the category "not closed" I am trying to test just the ones listed as "bugs" so I have it filtered to show me just the bugs under this category. But I also want to go from oldest to newest but when I click that, it shows me all of the issues in that order.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
we are love to use backlog
Reviewed on 28/09/2018
Pros
I liked the way of bugs maintenance and having simple ui to understand by the non technical persons as well.
Cons
mail structure. In mail try to add bug status in front. (closed or added). In mobile push notifications we are unable to differentiate whether it is added or closed.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Backlog is a very useful tool
Reviewed on 23/09/2020
Backlog has helped us better track software bugs and issues reported by our clients. It's definitely made our clients more satisfied with our service that we're now able to better keep track of, and respond to, the bugs and issues they raise.
Pros
I like the way Backlog helps us keep track of bugs and issues and which member of our team is assigned to them. Keeping track of bugs and issues that our clients raise is one of the areas that we struggle the most with, and Backlog helps us address this potential shortcoming.
Cons
Some parts of the interface can be a little counter-intuitive to navigate. I think the next iteration of the Backlog interface could go a long way to make the tool easier to use, smoother, and even more useful.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple and Effective
Reviewed on 09/07/2019
Backlog has helped us get a handle on our massive list of bugs and upcoming features.
Pros
It's simple, easy-to-use, and clean, while still having most of the features I want in a bug tracker.
Cons
There are some times I would like to be able to categorize tasks by custom parameters, which is not supported. Also I think the user limit for the free tier is a little restrictive.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
My experience for backlog is awesome.
Reviewed on 01/09/2017
Pros
It has given a great platform to collaborate for work.
We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.
Great tool.
Cons
Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.
If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Backlog for the Win
Reviewed on 30/11/2018
Pros
We use backlog everyday to track various projects withing our department. The easy of adding new items to the log and quickly finding them is a plus.
Cons
Only thing we really need is an approval based system that ties into Backlog for change management. Often times approval are required to be shown in the business world.
- Industry: Information Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Tool
Reviewed on 06/05/2019
It helps us a lot to track all the issues and also it helps to take action on issues in a timely manner
Pros
1. Easy to use, not an complicated one.
2. Quick alerts, easy to track all posted issues
3. I'll recommend more
Cons
I'm fully satisfied and I didn't see any cons over here
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Backlog review
Reviewed on 25/03/2019
We can track the issue's status but its does not have completion percentage of the issue. Improve UI
Pros
issue type and tags. Easy to create new issue/task
Cons
Need to concentrate on User Interface so that user can easily access the app
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
I would recommend this software
Reviewed on 20/08/2019
Overall it is an awesome tool.
Pros
It improves connectivity among employees and is very user friendly
Cons
The search button present at different location does not work the same way.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Absolutely fantastic way to manage your pest control business. Managing has never been so easy!
Reviewed on 21/02/2018
Tracking appointments. Managing progress. Creating follow ups
Pros
I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.
Cons
I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
A must in UAT stage
Reviewed on 14/03/2021
We are in a huge project that goes from an old BSS to a new one. We are moving from monolithic software to a microservices architecture, so the project is quite complex. The backlog allows us to handle issues during user acceptance testing in a very clean and dynamic way.
Pros
Very easy set up. Users can get used to the tool very quickly without special knowledge or training.
Cons
We have been using the tool for 2 months and we still have the benefit, so I have not detected any drawbacks yet ...

- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software
Reviewed on 10/10/2018
Pros
Easy to maintain bugs and their state .Very Useful.
Cons
Still i did not find any Cons in this software.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Review for Backlog
Reviewed on 26/02/2019
It is easy to create a new project, and easy to start using it for new users.
Pros
Very convenient management and bug tracking tool. looks like well-organized space for project management. Good to have Slack intigration
Cons
It was little bit tricky to migrate all ready issues to Backlog. For now, if there are a lot of projects it looks messy, it will be nice to have the possibility to combine them in folders
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sreedharan Reivew on Backlog Tool
Reviewed on 20/05/2019
Excellent Ticketing System with ease of use , Reduces the time spent on updating etc
Pros
Ease of use,We based and easy navigation and filter functions.
Faster retrieval of information
Status updation takes less time
Cons
While copy & pasting from word documents Alignment gets rearranged and the contents become unreadable

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Used this product in school and work
Reviewed on 06/04/2018
Pros
What I like most about the tool is that it provides an easy to use interface that allows for team collaboration and sub-tasking.
Cons
The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.
- Industry: Primary/Secondary Education
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Try it for free now
Reviewed on 16/02/2018
No
Pros
Some of the best online project management tools for developers on the market today, hands down. Workflow A1
Cons
You have to stay onto people of it even though the layout is clear and easier to use. Visuals could be improved
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
User Experience
Reviewed on 16/06/2020
Backlog is solving the company's issue.
Pros
Feature of assigning a bug to a concern person is very good. It is easy to use.
Cons
As of now i do not think there is any missing feature.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Simple & ease to use bug system
Reviewed on 06/05/2019
Very good bug system, meets my company needs
Pros
Very easy to use, cloud storage, low price
Cons
poor features, user interface looks poor
- Industry: Design
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great free version
Reviewed on 20/10/2020
Pros
The free version is great, and the paid functionality seems awesome.
Cons
It has a comprehensive set of tools for managing different aspects of the company, and sometimes it is a bit overwhelming.