WellnessLiving Reviews

Hi Terri,

Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point.

Marina A. (Customer Advocate)

https://www.wellnessliving.com/pricing/

Hi Gina,

Thank you so much for taking the time to share your positive experience with WellnessLiving. It's fantastic to hear that you've found our platform easy to use and navigate, both for your team and your clients. We're committed to providing an intuitive and hassle-free experience for everyone involved.

Our Customer Solutions Team works tirelessly to ensure you get the help you need when you need it. Whether you have questions or need assistance, we're here to provide prompt support and guide you through any challenges you may encounter. Your satisfaction is our top priority.

We also want to highlight that we offer a robust Knowledge Base and a thriving Community Forum to further support you. These platforms are excellent resources to find answers, share insights, and connect with other business owners who use WellnessLiving. I've included the links for both community-drive platform below.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

In addition, Gina, we appreciate your feedback on our pricing. We're confident that the value our platform provides, along with our exceptional support, makes the investment worthwhile. We're here to help you make the most out of your experience with WellnessLiving, so if you ever have more questions or need assistance in the future, don't hesitate to reach out at [email protected].

Thanks for choosing WellnessLiving, and we look forward to continuing to support your business journey.

Warm regards,

Joshua W. (Customer Advocate)

Hi Elshad,

I want to start by expressing our sincere apologies for the frustration and inconvenience you've experienced with our system. We understand how important it is for your yoga studios to run smoothly and efficiently, and we're truly sorry that you've encountered issues that have affected your clients' experiences.

Your feedback is invaluable to us, and we take your concerns seriously. After reviewing your account, I noticed that your business went "Live" with WellnessLiving last month, and as a new customer, there can sometimes be a learning curve.

But we got you, Elshad. Many of your issues can be resolved swiftly with a quick conversation. To address these concerns effectively, I'm personally setting up a call between you and a senior member of our Customer Excellence Team. Expect them to reach out shortly. Their expertise will be dedicated to resolving all outstanding issues and ensuring a smoother experience moving forward.

We appreciate your patience and the opportunity to make this right for you. Your satisfaction remains our top priority, and we look forward to working closely with you to improve your experience with WellnessLiving as we provide the level of excellence you deserve.

Warm regards,

Janet L. (Customer Advocate)

Hi Victoria,

Thank you so much for your glowing review and for choosing WellnessLiving as your business management platform. We're thrilled to hear that you find our platform to be the best out there, and we truly appreciate your support.

We're delighted to know that you're enjoying the benefits of our white label app and our booking system. These features are designed to provide a seamless and branded experience for your clients while streamlining your business operations.

Regarding the mention of upcharges for Finance and Zapier, we understand that cost is an important consideration for our valued customers. Our goal is to offer fair and transparent pricing while providing as much value as possible. The additional costs for Finance and Zapier integrations are investments in automations designed to make your life easier and more efficient.

Zapier, for instance, is super affordable at just $10 per month. It's a powerful tool that connects WellnessLiving with thousands of other apps, eliminating the need for manual data entry and boosting productivity.

We also want to highlight that we've recently lowered the price for Finance powered by Autymate, now priced at $19 per month. We're continuously working to ensure that our pricing aligns with the competitive market while delivering top-notch features and integrations.

Our powerful integration partners are aimed at simplifying your operations and eliminating the need for multiple systems, ultimately saving you valuable time. We're thrilled to provide the same great value but at a more affordable price, ensuring that you can make the most of our platform without breaking the bank.

Victoria, we're grateful for your positive experience with WellnessLiving, and we're here to support your business's success every step of the way. If you ever have more feedback, questions, or need assistance, please feel free to reach out at [email protected] or feel free to visit our Community Forum: https://community.wellnessliving.com/page/home/

Remember, we're dedicated to helping you thrive! Thanks again for being part of the WellnessLiving Family!

Warm regards,

Katherine S. (Customer Advocate)

Hey Erin,

Thank you so much for taking the time to leave this wonderful review. We appreciate your support and are delighted to hear how much you value WellnessLiving for your business needs.

It's fantastic to hear how you rely on our software to keep your business organized, schedule classes and events well in advance, and manage payments seamlessly. It's our mission to provide you with the tools to streamline your operations, and we're thrilled to be an integral part of your daily routine.

We understand that regular updates are essential to maintaining a high-quality service, and we're glad to hear that you've found our frequent system updates to be great additions. Our commitment to continuous improvement is driven by feedback from valued customers like you, and we'll keep working hard to enhance your experience.

While we aim for perfection, we acknowledge that no software is entirely without its occasional hiccups. However, we're proud to maintain a 99.9% uptime, ensuring that you have reliable access when you need it most.

If you ever have feature requests, concerns, or just want to connect with our community, don't forget to check out our Community Forum. It's a great platform for sharing insights, making suggestions, and staying engaged with the WellnessLiving community. Check out the link here: https://community.wellnessliving.com/page/home/

If you ever have questions or need assistance, please know that our team is here for you. You can reach us at suppor[email protected], and we'll be more than happy to help.

Once again, thank you for your support, Erin. We're here to make your experience exceptional, and we're grateful for the trust you've placed in WellnessLiving.

Warm regards,

Jason M. (Customer Advocate)

Hi Sarah,

Thank you so much for your fantastic review! We're thrilled to hear that WellnessLiving has been critical to your business success.

We take your feedback to heart, and we truly appreciate your input on our regular updates. These updates are designed to enhance our software's functionality and provide even more value to businesses like yours. We understand how important it is that each new release runs smoothly and benefits your business, so your feedback is invaluable in achieving that goal.

We're delighted to hear that you find our software easy to use for your clients and that our Helpdesk has been there to answer all your questions. Providing a seamless experience for you and your clients is our top priority.

Additionally, we offer community-driven platforms like our Knowledge Base, packed with detailed articles, and the Community Forum, where you can find answers, address concerns, and engage with others in our thriving community. I've included the links for each platform below for your reference.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

If you ever need assistance, please feel free to reach out to our Customer Solutions Team. You can contact us at [email protected], and we'll be more than happy to help you.

Thank you once again for your support and for being a part of the WellnessLiving family. Here's to your continued growth and success!

Warm regards,

Michael P. (Customer Advocate)

Hey Alicia,

Thank you for taking the time to leave such a positive review of WellnessLiving! We truly appreciate your feedback.

We're thrilled to hear that our software has been a valuable asset for your business, assisting you in various aspects, from customer care to accounting. It's fantastic to know that WellnessLiving plays a crucial role in ensuring the smooth operation of your business.

Our software is designed to offer comprehensive solutions for businesses, including customer communication tools like our automated marketing suite, accounting features with QuickBooks integration, Finance powered by Autymate, and robust reporting and dashboards that cover payroll, payments, invoices, taxes, and more. We're delighted that these tools have contributed to your overall experience and helped you run your business effectively.

Regarding the display of the schedule on your website, we understand the importance of having a customizable solution that perfectly suits your needs. We're here to help you find the answer you're looking for. Please feel free to reach out to our support team at [email protected], and we'll work with you to explore options and address this concern.

Once again, thank you for your kind words. We're delighted to have you as part of the WellnessLiving community and look forward to continuing to support your business's growth and success.

Warm regards,

Jonathan M. (Customer Advocate)

Hey Michael,

Thank you so much for your wonderful review of WellnessLiving! We're thrilled to hear that you've found our software to be an excellent tool for managing bookings, processing payments, and providing reliable customer support. It's fantastic to know that we've been able to contribute to making your business more efficient and seamless.

We want to make sure you understand why the initial setup may take some time. Our top priority is to ensure that all your valuable client data is safely transferred over. We understand that the security and integrity of your data are of utmost importance, and we take great care to ensure a smooth transition.

Rest assured that we're always in communication with you regarding timelines and requirements to meet your business's unique needs. We're committed to making the process as smooth as possible, ensuring you have everything you need to make the most out of our platform.

Speaking of which, it's great that you find our software intuitive and user-friendly for scheduling appointments and classes. We strive to provide an interface that makes managing your calendar, providing customizable time slots, and accommodating your clientele's unique needs as convenient as possible.

Michael, our payment processing features are designed to simplify the financial aspects of your business, and it's fantastic to hear that you've experienced the benefits in terms of saving time and effort.

Should you ever have any questions or need assistance, our dedicated Customer Solutions Team is here to help. Please don't hesitate to reach out at [email protected].

Once again, thank you for sharing your positive experiences with WellnessLiving. We're delighted to have you as part of our community and look forward to continuing to support your business's growth and success.

Warm regards,

Susan M. (Customer Advocate)

Hey Bob,

Thanks for the great review! We support thousands of businesses in so many different industries and our job is to make sure that your software is consistently easy for you and your clients to use. We're sorry to hear about some of the issues you've encountered lately. Unfortunately the last update release wasn't as smooth as we'd like and we're taking important measures to ensure the disruption doesn't occur again. Please also know that we are going full throttle to build feature requests coming from users such as yourself. Over these past few years alone we've added literally hundreds of individual features and enhancements, almost entirely coming from the customer request system with big examples such as Power Search, Message Center, auto-updating Client Groups among many, many others. We're continuing to move as fast as we can to build the amazing solutions being requested and I think you'll love to see what's in our coming updates!

Steven H. (Customer Advocate)

Hey Matt,

Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority!

Aiden P. (Customer Advocate)

Hey Kelly,

Thank you for your 5-star review! We truly appreciate your feedback and are delighted to have martial arts businesses like yours as part of the WellnessLiving community.

While we understand that pricing can be a concern, especially for small martial arts studios. At WellnessLiving, we not only prioritize affordability but also aim to provide exceptional value to our customers and their clients, preventing the need for multiple third-party platforms to simplify your operations, streamlines your management tasks, and save you time and effort.

Our all-in-one platform is designed to be a robust and versatile solution for managing your martial arts studio. We're committed to providing comprehensive support for the martial arts industry, including streamlined booking and scheduling, efficient member management, and our unique "belts" feature for tracking your clients' progress and belt promotions.

Kelly, we're thrilled that you've had a positive experience with our Customer Solutions Team. Our team works diligently to provide the assistance you need, and it's great to know that their efforts have been top-notch. Should you ever have more questions, need assistance, or require guidance, please don't hesitate to get in touch with us at [email protected].

In addition to our direct support, we offer community-driven platforms such as our Knowledge Base and Community Forum, which are valuable resources for finding answers to any questions you may have. I've included the links for each platform below for your reference.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

Once again, thank you for choosing WellnessLiving, and we're here to support your martial arts business to help it thrive every step of the way. We look forward to serving you and your business for many successful years ahead.

Warm regards,

Austin M. (Customer Advocate)

Hey Rosie,

Thank you for taking the time to share your feedback about WellnessLiving. We're delighted to hear about your positive experiences with our platform and our customer service.

We understand that reaching out for assistance is crucial, and that's why we have our dedicated Customer Solutions Team ready to assist you anytime you need help. It's great to know that you've found our customer service to be reliable and supportive.

It's also wonderful to hear that you love the app option. Our Premium Achieve Client App is designed to make it easy for your clients to book, pay, and view their classes, providing them with a seamless experience.

We value your feedback, and we aim to provide the best possible value for your investment. You may be interested to know that we've expanded our community-drive platforms, such as our Knowledge Base and Community Forum, to help users like yourself get the most out of our platform. These resources offer a wealth of information and support to enhance your experience with WellnessLiving. I've included links to each platform below.

Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/

Community Forum: https://community.wellnessliving.com/page/home/

We're thrilled that you've had a positive experience with us for over two years, and we appreciate your recommendations to other studios. Your trust in WellnessLiving is greatly appreciated, and we're here to continue supporting your business journey.

If you ever have more feedback, questions, or need assistance in the future, don't hesitate to reach out at [email protected]. Your success is our success!

Warm regards,

Anton S. (Customer Advocate)

Hey Marybeth,

We appreciate the great review! When software plays such a critical role in your day-to-day operations, it's important that you have a robust platform you can count on to effectively handle important tasks and consistently enhance the client experience. Our all-in-one solution has the tools you need to handle just about any part of your business, from scheduling to client management, payments and more. Interestingly enough, by so closely integrating these systems together we've actually been able to improve ease-of-use. And each layer of complexity we can eliminate helps your clients make more bookings, it helps staff get more done in less time, and it helps boost your bottom line. By the way, we've added reports that track revenue by service, and I believe we'll be able to get you the reporting data you're looking for! Someone from our team will be reaching out to help you pull that data. Thank you for choosing WellnessLiving!

Marina A. (Customer Advocate)

Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving.

Christopher R. (Customer Advocate)