WhenToWork Reviews

All of our student staff (approx. 120) use WhenToWork to schedule, set preferences, trade shifts, and request time off. What I like most is the ease of use. Our staff are quick to pick up how it works. The preferences portion of W2W is most important to our operation. The students will simply block areas they are unable to work and show areas in green that they are unable to work. This helps the pro staff avoid scheduling conflicts.

WhenToWork has not changed much over the past few years, although it may not have to. What I like least about the software is that it does not have a timeclock function. A simple clock in/out function would help the pro staff compare when the staff were scheduled to work and when they actually worked.

This program makes schedule departments easy. I can easily assign employees based on position, location (Categories), seniority, or other factors. It has changed the way we do scheduling.

It would be nice if you could incorporate the messaging aspect of the program into Slack or even emails for outlook.

It is so easy to use and very effective. I love the fact that if a shift needs to be dropped everyone (if opted in) can see that a shift has been offered up and whomever can take it. It's like a working mass text platform.

I actually have no bad things to say about this software and feel as though every company should use it or at least test it out for effectiveness in their scheduling methods.

very esay to use, very easy to set up and group users into categories or zones, very Mobile friendly

the mobile side of it could be more accessible to see all staff schedules at once without jumping to a full version

Ease of setup. It was easy to quickly get the employee list in, create positions, and start populating a schedule with the click of a button.

It does not include a timekeeping function. That's not what it's made for, so as a scheduling system I think it is great, but I wish that it either had a timekeeping function or directly interfaced with timekeeping systems.

WhenToWork is an intuitive scheduling software on both the user side and the admin side. Lots of display preferences and options to see other employees' schedules. Text and email notifications for when a schedule is posted and/or modified.

The tradeboard interface is not user friendly. It can be hard to determine who has already traded shifts or if the shift is still available.

What I like the most about this is that I can drop and trade shifts online and other people can pick them up.

What I like the least about this software is that when someone picks up a dropped shift, the dropped symbol goes away ( until a manager approves everything) and then it just looks like no one has dropped anything.

Really loved the way the app works. It makes it so much easier to manage your work schedule as an employee. The manager section is full of useful features. Specially the ability to see who is on the schedule for the day and being able to send urgent txt messages to all staff. This second feature is invaluable when you have an employee that calls out or you all of the sudden need any additional staff. Really solid web based product

I wish this wasn't subscription based. Because its always harder to justify subscription based applications specially if the only use is to create and manage schedules. Also I wish it had a way to be used offline. Also having the ability to print out a single page monthly schedule would be nice.

its just so easy to use once everyones set up! really liked the text function and allowing people to be notified of available shifts!

its a bit time consuming to set up initially but this could be said about all Rota software

This was a Great website and app to find my schedule, my coworkers' schedules, and request time off. Awesome app, never had any issues with it.

None! I never had any issues with the website or the app.

WhenToWork is a great software to keep track of your work schedule. It has many functions within it where you can trade shifts with people, view your future schedule, message coworkers and get their contact information. I enjoy that their is also a phone app for it as well.

This software is a little hard to use initially, but once you get the hang of it then it is easier.

It's easy to use. I like how you can see your schedule, or a fellow employee's schedule, and that you can request trading shifts and vacay time. I also like how it tells you how many hours your shift is

I don't like how you can't tell how many hours a week/ month you are scheduled to work. I would also like to see a graph to show trends in hours.

It is nice to use this product for scheduling and providing work updates to everyone. It also makes it easier to for everyone to access their pay stubs, w2's, etc.

The layout is a little messy but it works okay.

The most appreciated feature on WhentoWork would be for the staff to request and approve their own trades. This feature makes it much easier than management trying to find coverage. We also love how easy it is to use colors for quick glances on who is working when.

The only con when using WhenoWork is the busyness of the main page. Many options on views and such are a bit overwhelming to navigate through - especially when we rarely use more than 5 functions.

One great thing about this product is that it shows you when you are working next. Whenever I forget my hours I just log into whentowork and check my hours. There is also an option enabled so that you can just see your own hours or everyone else's hours. Since I work part time this tool is great and I am so grateful it exists.

I also like how you can import it to your calendar if you have one anywhere else.

The calendar view is great!

Nothing really to complain about this software really. There are a lot of other options on this website like contact manager, request time off,...I don't use any of that functionality because of our companies protocols. Adds a bit of clutter to overall design.

What I like best about WhenToWork is that all my employees and can see their schedules and the schedules of their coworkers. This lets them know and to be able to plan their day due to who is scheduled, has time off for the day. What I also really like about WhenToWork is that we 10 different sections schedules that employees fall under and you can see the group you need at one time which makes it nice. Instead of seeing all fifty plus employees I can just see just the employees that I supervise. If I need to another group I can do that too.

The main thing that I dislike about WhenToWork is imputing schedules for long periods of time are not easy enough. If you do not have full access you can only put in the person schedule week by week. The person that has full access can put in a persons schedule for months at a time. That would be nice access to have for those that do not have full access.

Price,
Easy of use
Customer support
Functionality

The messages that you send to your employees do not automatically save, instead they disappear after 1 month.

The software is pretty simple and easy to use, they provide great training tools as well as resources for staff and management. I enjoy the fact that there is an app available for download and that it reflects the actual site pretty accurately

There are some features that could improve like the ability to filter the drag and drop scheduling further than just by job type as for a company with multiple job sites it still leaves you a long list to drag and drop through.

The different modes and the interface. The ease of setup and the ability for my staff to request time off that alerts me when I try to schedule someone when I have approved time off.

More import/export functions would be nice and the ability to merge between accounts. The mobile site could be better.

The phone app for this program is great. It has all the tools I need to check my schedule, submit time off requests, and send messages to my managers.

Getting set up on the program is a bit confusing. Linking multiple accounts isn't as straightforward as I'd like.

We use this at work for up to 100 employees and it is a great way to keep schedules accessible.

None that I can think of. It functions well and is web accessible from anywhere.

Real time updates
Community building between workers
Great options to exchange shifts and comunications

Net very easy to use from your android device but it's still ok

I accidentally signed up for this software thinking it was another one that was similarly named, however, it was a decent software. It has a lot of potential! Scheduling my employees was easy and they could access their schedule from home as soon as I updated it

A bit more features would be nice, especially for the price. Having an integrated timeclock, vacation time and sick leave, etc. would be some great added features! I believe this would be an extremely useful product with those items included

The program is of the most stable that I've used over the past decade. I can;t remember a crash ot any major issue the whole time we've used the program. It was so good, we used it when we started our new company. Easy to use interface navigation through the program is simple for the end user as well.

It's pricey and they have not updated the software in a while which can be a double edged sword.