HelpCrunch Reviews

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

Support is great by the way

A few improvments can be introduced the mobile user experiences but these are not critical at all

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Working as live chat software, as a start.

Expensive, not worth the price. So the most are bad.

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.

It also looks more modern than the competition.

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).

But that is likely something that will get ironed out, more than an intentional feature.

I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

* Easy to integrate in my app
* Mobile app so I can answer customers asap
* Fast customer support

Honestly I am very happy. I had an issue with the mobile app but the customer support fixed it quickly.

The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants

None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema

The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools.

The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website.

It is easy to install and use the software.

They still miss some REST API endpoints for scenarios of complex integrations.

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).

They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

can't think of anything, just looking forward to their Knowledgebase feature release

Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.

With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Awesome live chat software for support team with lots of cool features:
- chat notes
- chat ratings
- in-app messenger
- automated and manual messages

I have literally nothing to complain about, everything works great and we rarely face any bugs.

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Nothing specific that I dislike - more native integrations would be nice though.

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Nothing yet! We like all the features and supper is great.

Nicely looking live chat, easy to set up, works great

No cons so far, would be great to have articles functionality built in though

Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic.

it was a little confusing to begin with but after a little bit of practise it became very familiar.

Very easy to set up with very nice support, using the same agent chat I use on my own website

IOS version lacks a few features, as I understand should be fixed in the next IOS update.

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.