ActivTrak Reviews

ActivTrak

4.6 (547)
Work Wiser by Activating Intelligent Insights

Overall rating

4.6 /5
(547)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.5/5

94%
recommended this app
Sort by

547 Reviews

Edwin
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Well, we tried the software on a trial basis and it worked extremely well. Client was pleased

Reviewed on 19/01/2018

To be candid it performed exactly for what we needed. Perhaps better follow up support once the...

To be candid it performed exactly for what we needed. Perhaps better follow up support once the software is purchased can help.

Pros

Again, it was easy to install and it perfomed to the client standards., We gathered intel on the particular subject an employee he wanted to investigare and he was satisfied with results.

Cons

The project was a pilot and it lasted one two weeks, the difficult part was uninstalling the software. It also slowed down the workstation and there were some issues with the installation and some security pop-ups came up. Client was upset and to this day we did not get paid for our work.

Diana
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Tracking and Visibiltiy

Reviewed on 26/08/2020

Activtrak is a great tool. During the pandemic it gave us visibility to user activity and...

Activtrak is a great tool. During the pandemic it gave us visibility to user activity and continues to assist us daily in process improvement

Pros

Activtrak gives management and users the ability to see what they are viewing as well as KPI Reporting to track productivity of users so that evaluations can be made of how to improve a user or particular positions productivity.

Cons

Inability to import activtrack users. Upgrading to a newer version sometimes loses the continuity for a person.

Alternatives Considered

Time Doctor

Reasons for Switching to ActivTrak

More features that we were looking for and pricing was less expensive.
David
Overall rating
  • Industry: Insurance Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Stay far, far away

Reviewed on 07/03/2023

Nightmare.

Nightmare.

Pros

There is really are no pros to this software.

Cons

I would not recommend ActivTrak to my worst enemy. Good luck trying to cancel it when it does not work for you. I tried cancelling it and they wouldn't so I cancelled the card and now they are trying to send me a bill for a month I was not even using the software. Finally had to turn them over to our legal counsel today.

Response from Birch Grove Software

Hi, David. We have a cancellation form we'd like to share with you by putting you in touch with our team. Just email [email protected] and we can get you going in the right direction! Once you fill it out, the team takes it from there.

Omakoji
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

It helps me to keep track of my weekly performance.

Reviewed on 18/01/2018

Pros

The recent screen-shots feature gives an employer, an actual view of an employee's
activities. In addition to that, an employer can also see what an employee is doing in real-time.
The alarm feature is also a great way of alerting an employer that an employee is spending
time on unproductive activities. Furthermore, an employer can know what an employee is
spending most of his/her time doing. This can help the employer better allocate tasks as
required to the employee or make some other decision.
It does more than track an employee. It also can do the job of a router or firewall by blocking access to certain websites.

One of the features about rescue time I really like is the weekly digest feature which is
available in ActivTrak.

The single page approach taken makes ActiveTrak easy to use and overall user friendly.

Cons

The Color and lack of appealing graphics for the graphs and charts in the administrative panel. The layout and balance between positive(non-white)space and negative(white) space.

Christian
Overall rating
  • Industry: Computer Software
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The #1 most important productivity and employee management tool for any workplace with...

Reviewed on 30/03/2018

Improved employee productivity and work quality

Improved employee productivity and work quality

Pros

Monitoring employee inefficiency and ensuring top quality and productivity. You can get real-time screenshots showing exactly what each user is doing. Even if the computer is offline the program will store all the history and screenshots and make them available as soon as you are back online

Cons

Nothing. This software is amazing. The only thing that could be different is if we didn't need to re-install the software for the major updates.

Arthur
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Very good product to track employees usage

Reviewed on 26/09/2018

We have used it multiple times when our clients needed to track employees for various reason....

We have used it multiple times when our clients needed to track employees for various reason. Usually only a small set of employees needed tracking

Pros

We suggest this product any time our customers need to track employee internet usage.

The time line and screen shot features are very nice to see what an employee is doing through out the day.

Cons

The price is a little higher than I would expect

The user can uninstall it if they have admin access. Not really a con but it is good to know this

Valentina
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ActivTrak is a very easy to use program and it has so many great features.

Reviewed on 11/01/2018

Pros

I like that i can do so much and it is so simple to use and understand. Other programs i was looking into were a little harder to understand and had too much going on. I like simple and straight to the point!

Cons

I guess the only thing is that some of the more advanced features i had to play around with as they are not that simple to understand but once i really looked into them i understood how to use them.

Garrett
Overall rating
  • Industry: Consumer Electronics
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ActivTrak Is a Great Software

Reviewed on 11/01/2018

More work got done, more focused.

More work got done, more focused.

Pros

It's very easy to stay on top of things like making sure people are doing what they are supposed to. The screenshots are also a good way to check. The admin section is easy to use and understand.

Cons

It would be nice to be able to filter out idle time. Then I could check a range of time to see how much work was done, not including idle time.

Mari
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Promising

Reviewed on 07/12/2018

Overall looking into implementing it within our agency. It tracks and shoots daily activity as...

Overall looking into implementing it within our agency. It tracks and shoots daily activity as indicated. Easy to run reports and easy to create settings for new ones.

Pros

Easy to use and navigate. Simple layout so can quickly learn way around it. Most accurate in information and reports than other applications.

Cons

Pulls up a completely history from several past years verses whats recent.

Roman
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

It was really fantastic !

Reviewed on 19/01/2018

Pros

I like the most the dashboard where you can find all kind of information easily. You can access all the stats, reports ... everything ! The team did great job and I like it.

Cons

There is only one thing that I think can be improved. The quality of emails we receive about overview can be increased. That will help to maintain all the other stuff easily.

Luca
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

User feedback for ActivTrak

Reviewed on 28/12/2022

I have had a very positive experience with ActivTrak. The software is very intuitive and easy to...

I have had a very positive experience with ActivTrak. The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business.

Pros

ActivTrak is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity.

Cons

ActivTrak does not offer a mobile app to monitor employee activity on the go.

Debjit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Free team activity tracking with highly detailed reporting.

Reviewed on 20/05/2019

I am using for all of my 3 team members and now I can see how many time they have wasted on social...

I am using for all of my 3 team members and now I can see how many time they have wasted on social media. It is a great tool to check on your team member on their efficiency. Free team activity tracking with highly detailed reporting.Free team activity tracking with highly detailed reporting.

Pros

The dashboard is very well organised and shows exactly what needed. All the charts and statistics are very well organised and you can see where time is wasting.

Activtrak helps me to check the efficiency of my team. I was having difficulty to finish my projects and need to check my team's performance. It is easy to set up and give accurate result most of the time.

The screenshot is somehow controversial as it takes some of my teams working code and upload to the server. I am not a big fan of screenshot taking as it is very vulnerable to my coding and content, But sometimes it is useful to have as proof.

It is a good way to see team members are working or playing games or using social media.
The reporting option is vast and has most of the important things.

I love how simple the setup is, no server set up. Just install and I can now see the stats and control from a web browser. No technician needed.

Cons

For and PC it suddenly takes lots of memory and starts sending lots of packet to my default ethernet unused ports. I have to uninstall it or use wifi for internet connection. I am still waiting for my IT support staff to show up and solve this problem.

Verified Reviewer
Overall rating
  • Industry: Insurance Software
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Features are impeccably accurate and in line with the advertised elements

Reviewed on 11/10/2018

Pros

The ability to monitor employees’ and their workstations through a single interface is an upgrade in my work area. Time tracking and productivity analysis have helped me greatly in my work and are currently my favorite features out of all the great features of Activtrak. I have tried other software with similar promoted features but it slows the system down, with ActivTrak, the system works well and there seems to be no lag period. It is great.

Cons

A live feed of the employees’ screen is not available. It would be a great addition if features include live feed because as of now, screenshots are just available.

Richard
Overall rating
  • Industry: Semiconductors
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

It does the job, monitor activities and block websites.

Reviewed on 03/12/2019

I did not use it for business. I use it for kids computer activities monitor. It works ok overall,...

I did not use it for business. I use it for kids computer activities monitor. It works ok overall, since I can monitor what kids doing on internet.

Pros

1. it can save the screenshot to see what exactly the actives are.
2. it can maintain a block website list.

Cons

The website block is only working on the main domain, the root website, like www.google.com. It is better to add a sub-website block. For example, we don't want to block google website; but some game under google.com need to be blocked. Now we cannot do that.

Shane
Overall rating
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Get employee productivity back on track.

Reviewed on 30/11/2018

With all the distractions from social media, streaming video, etc. employees can be tempted to...

With all the distractions from social media, streaming video, etc. employees can be tempted to waste a lot of time on the clock on unproductive activities when they believe no one is watching. This software is proving invaluable in restoring operator productivity and preventing restricted activities on company computer equipment that could result in viruses as well as wasting network bandwidth.

Pros

Two main features that have been the most helpful are first, the ability to easily create custom alarm triggers along with personalized popup messages to the offending PC/operator. As soon as the employees realize the activities are being watched and flagged they immediately cleaned up their act. Second, the ability to produce a screen shot at timed intervals and upon trigger of an alarm allows us to paint a clear picture of what activities employees are wasting the most time doing as well as spot activities that may not easily trigger an alarm but are restricted based on company policy.

Cons

Difficulty to find fault with this system. The only issue we have encountered was a bug in the Mac version of the agent software. Customer service was very helpful and responsive.

Sarmad
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Employ Monitoring Software! No Doubt.

Reviewed on 20/07/2019

Overall fantastic! I must say it's a good stuff.

Overall fantastic! I must say it's a good stuff.

Pros

The features ActivTrak offers are more than required by any person. It is full of stuff that you can utilize for the best productivity. The Agent file is very reliable and completely hidden. ActivTrak also gives you the free 3GB data plan for up to 3 different users.

Cons

It is really hard to tell about the cons. A few things could be improved like the real time screenshots are bugged out sometimes, you need to refresh the page and the incorrect page title with the different screenshot happens often.

Ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Recommended to our customers

Reviewed on 22/11/2021

we have been recommending this to our customers for a couple of years now - they seem to like it....

we have been recommending this to our customers for a couple of years now - they seem to like it. UK-hours support would be appreciated in future.

Pros

The ease of installation along with the multitude of reports

Cons

I wish the software could be user-based rather than per machine - when users hotdesk, this will knock out our licensing and stop reporting until it is noticed/dealt with

jose luis
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Information security

Reviewed on 29/07/2020

This is a reliable solution and is one of our most important investments yearly.

This is a reliable solution and is one of our most important investments yearly.

Pros

This software let our company provide a more secure environment and add our final customers proof of that we have no "strange" vulnerabilities.

Cons

You need a lot of time to deploy and and make actualizations on the information you need to have a 100% service up and working.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ActivTrak Review

Reviewed on 03/12/2018

ActivTrak is an excellent tool for our organization that works perfectly, easily, effectively, all...

ActivTrak is an excellent tool for our organization that works perfectly, easily, effectively, all at a very low price point. It helps us enforce our Acceptable Use policy and take action when necessary.

Pros

The best part for us is that it takes the legwork out of an investigation. Simply install the tool and the data is gathered in many different formats. Before we started using it, an investigation would consume hours of IT's time while we dug through firewalls and internet history files (if available) to piece together a picture of PC activity. Being able to provide legal a set of screenshots is perfect and removes all of the guess work.

Cons

We haven't run into anything we disliked about this software

Josh
Overall rating
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A well designed employee monitoring software

Reviewed on 08/03/2018

I have been able to improve the work production totals by nearly 50% this quarter, very impressed...

I have been able to improve the work production totals by nearly 50% this quarter, very impressed with the overall use

Pros

ease of use. The menu was well designed and each category was easy enough to compare via the graphs. over all very clean

Cons

.slow to access different screenshots It was very slow when changing from screenshots to simple data

Praveen
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Good software to tack productivity of your employees.

Reviewed on 15/05/2018

Pros

You can track productivity of your employees by categorized application, website in to productivity and unproductive. Every screenshot captured secretly.

Cons

Limitation of storage space there should be any provision link with box,one drive or dropbox so that all file can moved or save to these drives.

Frances
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

A Must Business Security Feature!

Reviewed on 10/06/2022

This is a must application for businesses! Whether you have employees on site or remotely,...

This is a must application for businesses! Whether you have employees on site or remotely, Activtrak will help ensure your business is protected. Aside from that, it will also help you ensure to have receipts (evidences) for any activities that are not in line with your business requirements/processes.

Pros

This application has helped us a lot in ensuring we are able to protect the business from any fraudulent and non ethical practices that may put the business in a difficult position. Moreover, Activtrak has helped us in ensuring we have proper documentation when we have to deal with any infractions.

Cons

NONE! I love how convenient and helpful this application has been towards my work and the business I support with. I cannot think of anything I don't like about this application.

John Kenneth
Overall rating
  • Industry: Financial Services Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent Software for a Cheap Price

Reviewed on 20/03/2018

This software deserves high score. Please try this software specially for those who are handling...

This software deserves high score. Please try this software specially for those who are handling people.

Pros

Excellent Software for a Cheap Price. Yes, this software gives more than what we are paying for. Seeing my Team's productivity is really important to me and this software helps me alot.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Usefull

Reviewed on 14/12/2018

Overall I like this software. Can view alot of information about other computers from my computer....

Overall I like this software. Can view alot of information about other computers from my computer. Having trouble with one saying software can't be found.

Pros

I can view what our employees are doing on their computer.

Cons

Sometimes have troubles with upgrades, like a computer not upgrading.

Adriano
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to use hard to keep using

Reviewed on 29/11/2021

I haven't found something better yet, but we are not all happy with it

I haven't found something better yet, but we are not all happy with it

Pros

Its easy to install even for a person without much computer knowledge

Cons

doesn't work all the time and process of trouble shooting is too hard