A Good Start
Inside has made it easier to consolidate high volume inboxes and webchat into one platform that can be accessed anywhere my team are working from. It has been a good step up from Outlook.
There is room for improvement about how the program forwards email to different user groups in our organisation that are required to complete the ticket prior to responding to the customer.
Joy of Inside
I quite enjoy using inside. It makes the job easy to do on a daily basis.
I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary.
At times there are glitches that need to be fixed when an update is made.
PF Inside review - Live chat
Quite good in terms of exchanges. Not always easy to discuss possible new features implementations
User Interface is intuitive and easy to use
Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business
Pretty good software - lots of customising
Finally reaching the students where they are
Unique & Engaging
Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.
Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.
Being ablet to control how many customers i can chatted with and my overall experince of inside is fantastic i really love inside, i'm being using inside since 2015 and you guys did a really good job in updating the system with new features etc keep it up
Love how it helped customers can completed their purchase online and the sound i get when they completed a sale :)
Nope you guys are doing a great job, i love inside i find it very effective to deal with customers and the best platform ive ever used:)
Chat for our Organization
A great platform
Easy, functional & visually engaging
I am an user for INSIDE and it is very much user friendly.
I would say it gets the job done, and helps visually engage the employees for 24-7intouch.
It's a very cute environment for the beauty advisors working.....it makes work a little entertaining! I like programs that mask the dullness of work with a video game feel! That is awesome :)
I'm not too sure, I kind of respect the program as it is and can accept it.
Feed back of Inside
As a INSIDE user i can shop what I want without leaving my door, even there is physical sales associate show me styles ,colors ,even how to dress up or dress down, that’s something amazing, there is no difference between I walk in the store, the only deference is that more convenient and even saving my time.
No comment.honestly I like it with no comment.
Great for Live Chat
We are using INSIDE to speak with visitors on the website and answer their questions. I find it really helpful.
I love that there are options for pre-written responses. Also, it is really helpful to see what guests are typing and where they are to get a sense of time zone. It is very easy to navigate.
I feel like I am often having to fix the disposition because the person leaves the site, I think it should ask for a disposition if someone leaves.
Inside makes it easy for agents and executives to engage
From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents
Nothing comes to mind. Inside offers so much more capability than we are currently using
INSIDE is FUN!
The best. Within Spark, this is the best software to chat with the customer. I have been using this for more than 4 years and I would still prefer to use this software.
- I feel like I am just playing a game. The layout is good and we can change the theme. Helps for my overall well-being. :)
- I can access my KPI's, sales, productivity, surveys in just one click.
- I can see what the customer's typing in real time without them sending it yet. For me this is the best feature with INSIDE.
Sometimes I can't keep up with the updates :) For the past years, its full of jargons and too technical to read. But I noticed that, you have change and added Guides and Manuals, Videos and tutorials, release notes and support. However, Inside is easy to use so all good.