Tripleseat Reviews

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

Tripleseat is easy to use and they are a great partner. Anytime that we need something they are always willing to listen and figure out a solution.

Daypart segmentation and minimums for Tripleseat direct Surveys Texting to Guest feature

We love the event order and pick list process. It makes it easy to create.

The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.

It gives me such piece of mind every day. I pull up the calendar each morning and I know exactly what needs attention, and what I need to do. I literally cannot do my job without it.

I cannot think of one thing that they have not thought of. I wish I could give you ne, but for me I can't think of anything.

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more.
We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously.

The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template.

With Tripleseat, I am able to handle more work, communicate with more clients and overall be more efficient. I have been in restaurant events for many years and I am doing more than double in event revenue using TS than with a previous employer without TS.

It's easy to use, relatively intuitive (once you get the hang of it) and my experience with my account rep has been amazing.

The only negative thing I would have to say is the discussions software usage with email servers. I do all of my communicating through the TS Discussions. A lot of my messages end up in Spam and clients have to reach out again, or just never see my message.

Being a catering company, this has helped a lot in proposal writing and managing all details for our wedding and event catering clients. It makes putting proposals together fast, and keeps a repository for all job details.

1) QUICKBOOKS - Gather does NOT sync up with Quickbooks, which in my mind is crazy. I would venture to say 90% of businesses use Quickbooks to manage their accounting. We have to manually re-enter invoices into QB.
2) SPAM! If you send messages through the Gather system, or reply to inquiries through your email and copy the email address they provide to track the messages, we've found that something around 40% of our messages go into our clients' Junk folders. We asked some colleagues who use Gather and found this is an issue that's gone on for a while, that's been brought to their attention, but nothing has been done. And we were not made aware of it when we signed up. And it has cost us money.

Customer Service, price, and rapidly growing features

I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

It is east to use and create recurring events for the clients.
The integration with Mailchimp is simple.
Their is a way of storing CC cards for clients which is a nice feature

There are no integrations/partnerships with other sites like BizBatch, OpenTable so we get some exposure.
We were never explained about the market place and how to create a better listing.
No real human help unless that you reached out and asked.

The best thing about this product is how easy it is to use! I love everything about it. They are constantly working to make things better. We have had many people call trying to get us to switch to their event software, but there is no way we will ever change. This has been a lifesaver for me! I am your biggest fan!

Some problems with the seated dinner menus printing everything on the Chef's BEO. I have managed to make it work by adding the information as "add another item".

The ease of use. Being able to process payments online has been a game changer. We used to always have to have clients come in to process payments and having everything online has streamlined the booking process.

The only issue I have at the moment is that the mobile app is not as easy to work on the go. I do love having the mobile app, but I wish it was easier to send and edit the email templates.

I love having the Gather app on my phone. I can check my calendar, create proposals and respond to messages on the go! Our restaurant owner can also see what events are coming up through the app.

The app is a work in progress, but they have made great strides with a lot of new editing features. One feature I would like to see is the ability to edit an event's menu & beverages in the app.