Tripleseat Reviews

What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Tripleseat is very user-friendly and supports our events operation with easy to read documents and a great color-coded calendar. The online portal is fantastic- clients sign contracts and pay their invoices while I am sleeping! Their support staff is extremely responsive and helpful- they get a 20 out of 10!

We really have no complaints. The program is very efficient and well supported.

Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.

Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...

Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.

The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...

Tripleseat is very user friendly and saves time when creating proposals. We also love the integration between the option to pay directly through tripleseat which we are just starting. The reports are also great for budgets, and projections.

I like everything about it. Tripleseat makes it very easy, and you save so much time.

SO easy to use for multiple locations on a property. We use it for events, reservations notes on the day.

The change you just made on Menus very hard to add menus now.

Convenience and that it is compatible with Outlook and Open Table.

Email threads should read newest to oldest.
All emails are blind copies so clients cannot see who else is CC'd

The east of writing contracts and completing bookings all in one place.

Wish the fees for credit card processing were lower.

Tripleseat is very user friendly. I like how it keeps all discussions and documents in one central location

It used to be very easy and timely to talk with a person if there was a question. Now it can take multiple days and it's only done by email.

They make the booking process easy and tracking leads simple. Being able to store templates, create task deadlines and automated discussions have been a huge time-saver for our small business.

There are a few integrations that could be more dialed in, but they seem to come out with new helpful integrations all of the time.

You can set up menus and prepare offer to the clients in few minutes.

Sometimes send it emails, get lost in guest email.

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

You actually get to speak to real people when it comes to setting up, onboarding, and support.

I with the UI was a bit more functional like competitors sites.

It streamlines our entire business and has allowed us to be more strategic in our hiring processes.

There are some quirks to iron out like any newer business but for the most part, no complaints as their customer service team is almost always available and fantastic.

The ease of booking events is awesome! Especially since we are a property that houses private and social events. Easy access to documents for the client and love that we can have all discussions with clients and staff organized under one event.

We need an app that works for smartphones.

I appreciate tripleseat's ability to quickly turn leads into events/bookings with all of the necessary info saving us a ton of time on the turnaround for client's proposal requests.

I do not enjoy how fragile some of the features can be. Sometimes it is a matter of one checked box that can have things completely turned around, but we have no way of knowing/finding the box that needs to be checked or unchecked. This can sometimes make it feel like we need to contact our reps just to get a simple thing fixed.

This software makes my job so much easier! I love that I can book clients, send invoices, and use the built in communication tools all in one place. Extremely helpful!

I wish that the messaging platform had more formatting features. Spacing can be inconsistent and there isn't any sort of spell check for quick editing.

Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure.

Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward.

I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management.

Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines).