Tripleseat Reviews

I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time.

It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us.

It's both dynamic and user-friendly. I love all the options.

I'd love a phone friendly, downloadable app.

Everything is consolidated in one place (communication etc.)

- Your search in the search bar has to be a full name or title otherwise it won't pull up
- Editing in Picklist (when you have long menus) is a pain because you have to type and then scroll all the way to the top to edit (ex: make bold, change color); similarly copy and pasting only sometimes works; similarly when you click the clear all formatting it only sometimes works; similarly when I save a picklist there will be random spaces missing when I go to use it in a BEO that weren't there when I saved it
- Functionality in regards to saving email templates is very confusing because there are multiple ways to save and some show in certain places as opposed to others (I've watched ALL the videos on this too and it shouldn't be happening that way according to the videos
- You can't do multiple **SEPARATE** dates for the exact same event and a booking leaves a giant chunk of time open especially if it is months apart.

The simplicity and ease of use has been a huge game changer for us. Prior to using Gather, our entire team worked out of manila folders to keep track of our events - very old school. Now we are able to communicate and work much more effectively and as a result have both increased our business and made our clients much happier.

There is a lot to learn in the beginning but ultimately it was totally worth it for us.

The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

Very easy to learn and setup due to the onboarding team and account representative.

It’s hard to find something I don’t like about tripleseat. I guess my only complaint would be there’s no mobile app, just a mobile website. So you have to sign in each time on mobile. It’s really not a bother, but if you are forcing me to say something negative, that’s all I can think of!

This software is amazing. It was super easy to learn and it's super easy to use daily!. Before an event is booked it help me lay out a plan and budget for the customer. And then, It helps keep me and all my staff up to date with coming events and changes to event. And after it's over it generates a beautifully laid out invoice for the customer. I love it ! It has really helped me in every aspect of my event planning for our hotel!

I really don't have a bad thing to say about this software. It really is that great !

Pros:
- Easy! It is really easy to learn and flexible to adapt to your venues' needs.
- My coworkers love the layout of the event orders
- Costumers love the ability to sign contracts online and the ease of communications

I have worked with several different software and TripleSeat is definitely my favorite. I have carried to any new company I go to.

Cons:
The set-up part of it (at the beginning) with the staff is a little time consuming and the response was slow. Once we were over the initial set-up part, it all went smoothly.

Gather offers users the ability to easily organize a vast majority of events that otherwise can become overwhelming. Being able to process payments on Gather is the BEST feature. It promotes a feeling of professionalism for the guest.

It could be a bit more streamlined, it requires some clicking that to get to new pages that could be eliminated. To be honest I am not crazy about their new branding, the symbol does not translate for me to something that makes sense.

It is SO user friendly. The fact that I don't need to be in front of a computer to send a contract and update a BEO is super convenient. The Tripleseat team is also a dream to work with! Anytime that I need anything, I know that the team is only a quick email or call away.

Literally no cons! Very easy and modern way to book events.

Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating

High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system

Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is.

We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more.
We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful.

It is extremely easy to use and saves me time! I love everything about gather! Reporting is easy to generate, message templates cut down my work time, the online cc and event agreement make it easy for my team to reference and of course the Gather team is always friendly, helpful and has become an extension of my own team.

Honestly I do not have any complaints about the software maybe that I didn't use it sooner. I would like if they partnered with OpenTable, but I believe they are working on that.

I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously.

The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template.

I love using TripleSeat for my business! Coming from a place of having to create separate documents for each piece of my event (BEO's, Proposals, Menus, Invoices, etc), it has not only streamlined my time, but also has prevented clerical errors moving from one document to another.

I think the more difficult parts of the software include the lack of customization, ie:
--colors that are used when the TripleSeat staff first load everything are not available when you try to customize
--it takes a million clicks to successfully get to where you want to go (to close an event, to confirm a payment)
--when I update a BEO, I have to manually save the OLD document and upload it into the system rather than it saving the old documents for me to reference
--when I add another document to an event, it changes the deposit that is due to be double what it should be

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

We appreciate how easy it is to send contacts out with Gather. It is extremely easy to look up customers and past events. It is a great tool for prospecting and re-booking events.

The only thing that we don't enjoy is when software programming slows down at times when the company is doing updates. This does not happen often and the flip side of it is Gather is good at staying current with market trends and keeping us updated.

Customer Service, price, and rapidly growing features

I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it.

Tripleseat enables us to organize the information for coordinating, planning and executing events between our clients and our management team in a very clean and efficient manner. The communication threads keep all the details that matter under one roof. I also love that the client can browse our menus and make the critical decisions on their own time streamline the process of finalizing contracts and BEOs.

I wish there was a more robust financial modeling component allowing better forecasting and analysis.
Also after the initial set up it can be a bit cumbersome and complicated to change layouts and graphics.

The best thing about this product is how easy it is to use! I love everything about it. They are constantly working to make things better. We have had many people call trying to get us to switch to their event software, but there is no way we will ever change. This has been a lifesaver for me! I am your biggest fan!

Some problems with the seated dinner menus printing everything on the Chef's BEO. I have managed to make it work by adding the information as "add another item".

Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy.

The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen.

Gather is easy to navigate and user-friendly! It is aesthetically pleasing and organized, which is an event planner's dream! I love the way you can quickly view your monthly calendar to see what is tentative, open, or closed. This is especially useful when guests call in asking about availability. I recommend downloading the app to have your events at your fingertips no matter where you are!

I do not like the fact that you cannot "select multiple" when it comes to archiving leads. If my Event Manager and I get busy, it is time consuming to go back and archive each lead one by one that we no longer need to see. Especially because sometimes when you archive them, they still show up in your current leads. You have to go back in to "edit lead" and "save lead" in order for the archive to register. Also, sometimes when attaching documents, the screen goes green and freezes. You have to just click all over the screen in order to make it go away and finish your message.

I like the discussions tab. It allows for the effective communication necessary for the execution of a successful event. You are able to communicate with the guest, sales manager, and service team. The discussions tab has allowed up to date info available in a real time setting. For example, just today we have a dinner for 16 guests that we were able to share the guests expectations and needs with our service team that were not available in the BEO.

The daily notices do not always contain accurate information. Sometimes a party's size or booked room may change and the daily email notice does not contain the changed status.

I really enjoy the ease of use of the software, it is very user friendly and you can jump right in! Clients love the online portal and find approving proposals and paying online to be really easy (I do, too!). Menu templates are easily created, whether a custom menu or pulling up from the existing menus. Customer support has been top notch.

I wish there was more ways to customize the invoice and BEOs for the client (picking and choosing which to display). Other than that, there is not much else to change on my end!