Tripleseat Reviews
Overall rating
Filter by
Company size
Time used
518 Reviews
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best event planning software on the market
Reviewed on 18/10/2017
Everything from being more organized, more efficient, client management, lead management to cost...
Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.
Pros
What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!
Cons
There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So much packed into one application!
Reviewed on 10/07/2023
I absolutely love it! They are so responsive and they have an online support feature to chat at any...
I absolutely love it! They are so responsive and they have an online support feature to chat at any time.
Pros
I love how the event request links can be embedded into your website for client ease. They have a task function which is essentially a reminder for the Sales Manager to complete something.You can see if an email was received and if the client opened it.Also TS Direct is life-changing. Guests can book themselves a private room or catering order, select a menu, and submit payment.
Cons
TS Direct has evolved so much over the last year. The only wishes I have are the following:When you change menus on the main TS site, I would love to be able for those changes to mirror that.I would also like the toggle between locations features to stick so that each time you are making changes you don't need to re-select the location each time.
Alternatives Considered
Toast POSReasons for Choosing Tripleseat
Gather was purchased by TS.Switched From
GatherReasons for Switching to Tripleseat
TS had more usable functions, and the reporting aspects are amazing.- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tripleseat review
Reviewed on 05/11/2024
Pros
You can set up menus and prepare offer to the clients in few minutes.
Cons
Sometimes send it emails, get lost in guest email.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
We really wanted this to work...
Reviewed on 09/01/2018
I don't recommend this product if you're a large company or if you do any business at off-site...
I don't recommend this product if you're a large company or if you do any business at off-site venues.
Pros
Our clients love how professional Gather looks. We get a lot of compliments, from clients, on how easy it is to use.
Cons
Unfortunately there are just so many issues... We're an off site catering company and it appears that this product is more of an "in-house" program for on site/private dining... They knew this when they sold us the program and should have realized they were not for us...
Most important was the fact that our invoices weren't adding up correctly; had we not manually added them up we would be out of thousands of dollars. There is no where for our clients to confirm their contact info (phone, address), not efficient when booking a high volume of events. The zip codes for our clients, on the BEOs, default to our zip code; so we have to go in and manually write the client's zip code on every BEO so that our delivery drivers don't get lost.... We've spoken to them several times and yet no one can seem to correct a zip code. There is no way to enlarge the font, when doing several events it's hard for kitchen staff to see the menus.
The support team is very polite but can't ever really answer a question. They respond with "we'll mention this at our next meeting"...
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gather is the ONLY program for me!
Reviewed on 30/07/2019
I am saving so much time using this software with clients. Half the time it used to take me to send...
I am saving so much time using this software with clients. Half the time it used to take me to send contracts.
Pros
Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.
Cons
This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
LOVE Tripleseat!
Reviewed on 03/06/2019
Tripleseat helped me almost double my sales in one year, just from taking me a way from my...
Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!
Pros
I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!
Cons
There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!
Reasons for Switching to Tripleseat
We liked the interface better and thought the systems they used were more in tune with what we needed.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gather Rocks for Event Planning!
Reviewed on 09/04/2020
From the get-go, the Gather team has been a pleasure to work with. Their representatives were very...
From the get-go, the Gather team has been a pleasure to work with. Their representatives were very well informed and knew their products, helping me make a decision to switch over to them. They helped me set up the program, and input all of the information, and they respond almost immediately any time I have a question.
Pros
This program has turned our event planning into a very easily streamlined business. It is so easy to book groups, send menus, send invoices, and even collect payment. The calendar portion makes it to where I can have my entire staff have access to seeing when dates are booked, without them seeing any other details, so they don't have to come to me to ask if a date is available. It also makes it very easy to track clients and to use as a database.
Cons
There are just a couple tweaks that could be made to make the mobile app a little more user friendly, but all in all, it is a great program.
Alternatives Considered
Microsoft ExcelReasons for Switching to Tripleseat
Gather streamlined everything into one program, and made it worth the investment.- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A User Friendly Necessity for Event Managers
Reviewed on 02/08/2020
I have always had success with Tripleseat. You can be confident using it to communicate with...
I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.
Pros
Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.
Cons
There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.
Reasons for Switching to Tripleseat
Format is perfect for banquet managers, support staff and clients- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great, Powerful tool for event management and more
Reviewed on 23/09/2024
If more customization options are added, we'd be able to replace multiple other software solutions...
If more customization options are added, we'd be able to replace multiple other software solutions with it.
Pros
Extremely user-friendly, easy to set up and customize, and reporting is great!
Cons
Need more customization options to fully implement it with all of our systems.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The Best There Is!
Reviewed on 21/10/2024
Love that it's digital and paper free. You can see the status of calendar at a glance with what is...
Love that it's digital and paper free. You can see the status of calendar at a glance with what is pending (and in what stage) and what is confirmed. Training the team took a little while and the internal resources for that are not as available as I would like.
Pros
Very customizable to set up different locations with varying offering and price points. Sending payment links and invoicing to clients is seemless. Guest and internal communication with calendars makes it easy to stay organized.
Cons
A bit expensive and cuts into margins. I wish it would integrate with TOAST POS directly.
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gather rocks!
Reviewed on 05/08/2019
Gather has so many benefits for the guests, myself, and my team. The real-time updating while the...
Gather has so many benefits for the guests, myself, and my team. The real-time updating while the guest refreshes the page is the best. My guests LOVE the confetti when they approve BEOs on Gather.
Pros
I love using Gather for the ease of everything from creating contacts to confirming final guest counts.
Cons
My only complaint about Gather is the inevitable few and far between glitches with occasional product updates. The issues are always resolved quickly, and the customer service is top-notch!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Planning Software Available!
Reviewed on 21/05/2019
From customer service and support to the software use and setup, Tripleseat has changed or lives at...
From customer service and support to the software use and setup, Tripleseat has changed or lives at work for the better!
Pros
I love the ease of use and the time it has saved me! More time, more events, more money!
Cons
There is not one thing I don't like...honestly!
Alternatives Considered
CatereaseReasons for Switching to Tripleseat
The functionality of the software for our everyday event planning needs. Everything we did for an event (contracts, budget planning, internal and external communication, etc.) was in one place!- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A good fit for breweries
Reviewed on 11/07/2023
I could not do my job without Tripleseat. The amount of time I save by communicating with clients...
I could not do my job without Tripleseat. The amount of time I save by communicating with clients through the software and using it to build BEOs for internal communication is the only way I can manage the volume of business I do on my own.
Pros
As an event team of one, I find Tripleseat to be comprehensive and easy to use. Tripleseat is absolutely critical to my success and efficiency as an event manager. The lead, event, and calendar features are all functions I use countless times a day. I love the ability to import email response templates and BEO templates. Customer service is super friendly and fast.
Cons
Tripleseat has some weird quirks that I feel like should be easy to fix when suggested. There is a lag time when entering a new client who you'd like to add to an account which really slows down my work flow to have to wait for. You can only have one client on a lead, so if you are communicating with a couple or both parents of the groom, you can only communicate with one email address. It is hard for clients to tell who is on the thread. I would say the email function is one of the weakest. There have been other feature upgrades that seem like common sense/basic requests to me that Tripleseat has not been able to accomodate.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tripleseat
Reviewed on 15/10/2020
When I first started working with Tripleseat 7 years ago, I did not fall immediately in love....
When I first started working with Tripleseat 7 years ago, I did not fall immediately in love. However, as I continued to work with this software, the designers continually updated the programming and added features requested by their users. What started out as serviceable has become a truly amazing tool for planning and organizing events. With every new feature, there is a video released explaining how the feature works. The designers have created an entire online tutorial for the product, which greatly facilitates in the teaching of new users. My clients love the event overview portal! I show this tool to them as we begin planning an event and suggest that they bookmark it on their browsers so that they don't have to search through their entire email inboxes to find a conversation. Lastly, the customer service is amazing. Very fast chat replies and easy fixes. Tripleseat has a fan for life in me!
Pros
Continuous growth, integration with other software, able to be customized on many levels, great client interface for ease of planning, live document updating
Cons
High learning curve, some internal programming can be clunky, not enough freedom for customizing, email drafts are not saved, when using Seven Rooms, it would be fantastic if events were automatically populated into the reservations system
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tripleseat review & comments
Reviewed on 05/06/2019
Tripleseat has grown with us at the rate we are able to understand and make positive advances with...
Tripleseat has grown with us at the rate we are able to understand and make positive advances with the software. They are allways available for discussion and help. My overall experence is we get very comfortable & professional service from Tripleseat.
Pros
I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.
Cons
Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tech for the Tech UnSavvy
Reviewed on 07/07/2023
It has truly been seamless. Our account rep has been so incredibly helpful in onboarding our team...
It has truly been seamless. Our account rep has been so incredibly helpful in onboarding our team and continues to be there for support throughout the process.
Pros
MY absolute favorite feature is how incredibly user friendly this platform is. I am NOT a technically advanced person but I find this platform incredibly user friendly and I just adore it! It makes me feel confident in my ability to share information with my team and clients!
Cons
This sounds almost impossible, but I don't have a single negative thing to report about this platform.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Booking Software for events and GRC!
Reviewed on 18/07/2023
Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are...
Overall we love Tripleseat. We know that not ever software is perfect. Our representatives are great -they are super responsive and great to work with! Best customer service out of all the different software platforms we work with in our company.
Pros
We love the event order and pick list process. It makes it easy to create.
Cons
The feature we wish the beo /event merge to share with clients was a more seamless process. There are too many steps to create a pdf that assembles all events in date order for the client to be able to review. We know there are work arounds, but it is to many steps and the downloading process should be accessible from a drop down vs going into you inbox to click on a link to then download. We also experience glitches with TS taking with SNT not talking to each other. They happen often and area also corrected quicly.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
USer Friendly and Great Customer Support
Reviewed on 05/11/2019
Tripleseat is great. I do not see us leaving or using anything else . They are wonderful.
Tripleseat is great. I do not see us leaving or using anything else . They are wonderful.
Pros
The software is easy to use. You can work your way through the program and it is easy to navigate. The customer support is wonderful. They really work with you until they find the problem. They are all very friendly and keep you posted on finding the issue as well.
Cons
I miss putting information in sometimes because it does not require you to tab through some of the spaces. I find it is an issue for my counterpart as well.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A great easy product
Reviewed on 08/11/2019
Tripleseat is immensely helpful in not overbooking and being able to plan ahead in terms of revenue...
Tripleseat is immensely helpful in not overbooking and being able to plan ahead in terms of revenue coming in and tracking client retention. It is also extremely helpful in building and customizing contracts
Pros
Tripleseat is very user friendly and intuitive. It's easy to teach yourself and customize settings to what you need. I run the events for 3 restaurants and can customize what I need for each restaurant
Cons
There are glitches that when I've brought them up to customer support have been brushed off. For example: the emails from tripleseat tend to get blocked by company's firewalls or go to trash. It happens very often with my finance clients. When I've brought this up, customer support has just said to tell the client to check their junk folder but I can't really keep telling the Directors of Private Dining for major banking companies the problem is on their end so I end up not using tripleseat when booking my finance clients which is most of our revenue.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficiency has driven productivity!!
Reviewed on 12/11/2019
Overall, I love TS. As mentioned, I am so much more efficient than at previous places of employment...
Overall, I love TS. As mentioned, I am so much more efficient than at previous places of employment without TS. And I can access it anywhere to do whatever I need to do.
I would absolutely recommend TS to any restaurants/hotel/sales departments looking to increase productivity and numbers.
Pros
With Tripleseat, I am able to handle more work, communicate with more clients and overall be more efficient. I have been in restaurant events for many years and I am doing more than double in event revenue using TS than with a previous employer without TS.
It's easy to use, relatively intuitive (once you get the hang of it) and my experience with my account rep has been amazing.
Cons
The only negative thing I would have to say is the discussions software usage with email servers. I do all of my communicating through the TS Discussions. A lot of my messages end up in Spam and clients have to reach out again, or just never see my message.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Switched from Caterease and could not be happier!
Reviewed on 11/10/2018
Pros
The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!
Cons
We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Don't bother... check out Tripleseat
Reviewed on 14/08/2019
Frustrating. I came from a venue that used Tripleseat which is so easy to use and so customizable....
Frustrating. I came from a venue that used Tripleseat which is so easy to use and so customizable. Comparatively Gather is so much the worst.
Pros
Nothing. I truly can not thing of a single thing that I like about Gather. It is such a disappointment.
Cons
The list...
The software does not allow you to send a contract separate from a BEO.
The guest portal that the client sees is difficult to navigate and looks really basic.
When putting together the BEO is much more complicated than it needs to be.
The chef BEO includes the bar information which is unnecessary and can be confusing. According to everyone I've spoke with this is unavoidable and there is nothing they can do about it.
The look/layout of your BEO's and contracts is not customizable.
You can not start a new booking from the "Day" view of the calendar only on the "Month" view.
You can not customize your lead form. So you can not ask potential customers pertinent information to better help guide them to the right space/event info.
Reports do not seem to be customizable. If you want to make a report that shows only certain details that is not possible. You can only use their pre made crappy ones.
Response from Tripleseat
Hi Kete,
We're sorry to hear about your frustration with Gather! Our Client Success Team Manager, Emily, will be reaching out to follow up and would love to partner with you to improve your experience. Keep an eye out for an email from her this week.
Thank you,
The Gather Team
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gather keeps us organized!
Reviewed on 30/07/2019
Our overall experience with Gather is positive. It literally takes about 5 minutes to book a full...
Our overall experience with Gather is positive. It literally takes about 5 minutes to book a full event as we have custom templates built. Customers appreciate our timely responses due to using this software program. Everything that we send looks very professional.
Another thing that is huge for us is being able to have multiple users, so we can all work together and see each other's bookings.
We also appreciate the response time from customer service. Keep up the good work!
Pros
We appreciate how easy it is to send contacts out with Gather. It is extremely easy to look up customers and past events. It is a great tool for prospecting and re-booking events.
Cons
The only thing that we don't enjoy is when software programming slows down at times when the company is doing updates. This does not happen often and the flip side of it is Gather is good at staying current with market trends and keeping us updated.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Overall, fairly smooth and easy to use.
Reviewed on 13/09/2017
Pros
I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product.
Cons
I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system.
I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize.
It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone.
- Industry: Sports
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Recommend to anyone!
Reviewed on 10/05/2019
Overall, the experience with Gather has been great. The Customer Support is amazing, and is always...
Overall, the experience with Gather has been great. The Customer Support is amazing, and is always quick to respond and fix any issues you may have. Everything is easy and user friendly.
Pros
This software is SUPER user friendly. I have used it my past couple positions because of how easy it is for not only my position, but anyone else who needs to look into any of the event details.
I also like the unlimited viewer side of things. Communication is key and if everyone can have access to all details of the event, it makes it much easier.
All of my clients find it easy to use as they can view all of their details on their BEO, and sign off on everything electronically.
Being able to jump on the app is very helpful. If I am not at my desk or in the office, I am able to pull up any details anywhere.
Cons
I don't like that you are not able to edit a few forms that are already in Gather. We work with it, but it causes a bit more work on my end.