WebTitan Reviews

Most certainly the ease of deployment. Just change some DNS and/or DHCP settings and the firewall to use this DNS server instead of the "defaults" and you are started. Then a few checkboxes to decide what to filter.

The reports are nothing to write home about, and since I do not plan on actively monitoring the DNS requests, the reports would be a nice way to get a weekly summary. Likewise with the "alert emails" -- these rapidly become noise and you have to turn them off.

Great product and great customer service.

No complaints. The employees have always been accommodating and very helpful.

The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

It's great at what it does. Once you get all of the settings configured, it becomes very good at blocking spam so that it doesn't come in. By default it's pretty restrictive, but that's been helpful to start. We just lightly loosened it to the settings we needed.

There's not a way to bulk add email addresses to the list of monitored emails. You have to add them one by one. Support told me that this is a coming feature.

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

It does a good job of blocking spam and malicious content. The customized emails that can go out to individual users makes management so much easier. The support, when needed, is very good and very responsive; with what seems to be domestic resources to assist.

The only complaint I have is that there is not a "greylisting" override. Specifically, when a mail is expected, but is the first time being received by a specific email address, you need to wait upwards of 10 minutes (depending on the other party's server settings). I wish there was some sort of queue or override to get around this without disabling the feature.

It's easy to install and configure. Administering it is an easy task, as you can generate reports and make change very fast and easy. The customer support team responds very quickly to your service requests and is quite knowledgeable.

We had a physical problem with our server and we had to reinstall on a new machine. Backups from v4 were not compatible with v5 of the software, so we had to reconfigure the webtitan instace manually from scratch.

Very easy and intuitive web interface. Very simple to set up an HA pair assuming you have the licensing. Support has been very responsive and is able to correct and explain what occurred remotely.

If an email is caught it in Spam it's sometimes difficult to troubleshoot the root issue. Would like to see the email header and or body after its released out of quarantine.

Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.

More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.

Ease of use is important for my company so my assistants can help monitor and adjust settings as needed. TitanHQs support is great as well.

It can take a little time to tweak content settings sometimes but it's still faster than the other firewall products I've used in the past.

None that I can think of................

Everyone was great at first. Since then support has been some of the worst I've dealt with out of any of our software vendors. We have had an issue ongoing for over a month and support just closed the ticket without resolving after we have been waiting on a "fix". No one can get back in touch with us within a week, reporting stinks, and since you all upgraded the portal, we cannot even get the policy page to load for our client. Promises of fixes and resolutions for weeks. We are looking to cancel service now and move to another solution with better support/features. Not happy in the least.

The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Slower response time for when I need in depth reports on specific users and their internet utilization.

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

Webtitan is a DNS filtering system and is updated daily to exclude malware. It is easy to use and the price is low. Generally it does a good job detecting and blocking known sources of spam/malware.

When you first start using this system, make sure to monitor it repeatedly, because it can often mistakenly 'greylist' or 'blacklist' unknown sources. As time goes by you will encounter these false positives less and less.

does what i need it to do and it does that well.Does not try too do too muych more

quite convoluted to get it going si nearly gave up

Easy to administer , setup group and tailor WEB access to our corporate WEB user , do have good reporting tools and some protect ion where our users base can go on the internet.

This software could benefit if it add option to restrict & control apps that can run on the internal network. This would offer better protection again malware that usually kick of an small application or script to download their malware payload

Multi layered filtering techniques and automated setup let you start directly with minimal configurations.

Sometimes defining Filter Roles requires some sort of knowledge on information security techniques.

Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.