Zoom Workplace

4.6 (14,005)
Write a Review!
Zoom is an all-in-one collaboration platform

Overall rating

4.6 /5
(14,005)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support Software
4.4/5

96%
recommended this app
Sort by

14005 Reviews

Nainika
Nainika
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for video collaboration

Reviewed on 15/09/2024

It is highly positive because of the ease of implementation and use. The quality of the video is...

It is highly positive because of the ease of implementation and use. The quality of the video is very good.

Pros

It is a very user friendly tool which helps in remote connection. It integrates with various other tools easily and it has features like screen sharing, document and live chat. It has also 24/7 customer support.

Cons

There is no major setback about this tool.

Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Software for Communication

Reviewed on 24/10/2024

Pros

The user-friendly software and features it provides

Cons

The subscription price is quite high for small businesess

Marcius
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

After the pandemic, everyone in the field knows about Zoom, but many 'normal' people still...

Reviewed on 20/07/2021

It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings.
It...

It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings.
It has a general use type of service. It's like a reliable hammer - good for most things, but not good for many specific things. So if you need something more specific for your use-case, then there are other things out there that might be better suited for you.
Of course, if you just need something to throw a presentation every few months, or every now and then, then it's pretty good for that. Although the price then doesn't justify the low use case for the presentation side. And if you're just in it for the one-on-one side, then you have better options if you're willing to invest and if the cost is justified for you. But at the same time, if you only need it a few times a year, then Zoom or Skype can get the job done in a reliable way.
So I would say, don't dismiss Zoom, but don't fall in love with it either, if you're doing frequent presentations.

Pros

The free plan is pretty generous with up to 100 participants for 40 minutes. It's great for many small-purpose presentations, but don't get extended with Q&A.
Mostly the free plan is great for one-on-one since it's not time-limited. It integrates great with WordPress through many plugins, or Book Like a Boss, CalendarHero and some other scheduling tools.
The quality of audio is good most of the time. Same as for the video, good most of the time.
The added advantage is that now, with the pandemic, it got more press and more people learned how to use it as well.

Cons

I don't like the fact that software needs to be installed. It does have a web version, but even then it's less reliable.
It requires a learning period to get on how to use it. If you have a co-host who isn't familiar, it becomes an embarrassing trip to start teaching them in the middle of the presentation.
Many times, when I was a participant, not a host, I could see the hosts struggling with settings and getting things to work. Some hosts don't even know how to mute participants so it gets very distracting.
It often glitches due to either the internet connection or some other reason, but I have a very fast internet speed that doesn't present me any problems in other tools.
Some things about the tool aren't intuitive, and they haven't fixed them or changed them at all, in all this time, and I'd imagine, a huge amount of feedback.
Since it's mainly software-based, people with Windows 10 S will not be able to use it, and you'd have to instruct participants how to "Join from browser". If it just you, one-on-one it's no big deal, but when there are more participants, each having their own problems, then you've got a problem.

Elsa
Overall rating
  • Industry: Higher Education Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

'A Virtual Go-to For Productive Collaboration'

Reviewed on 17/07/2024

Zoom Workplace is an excellent productivity partner for staff, colleagues and people everywhere....

Zoom Workplace is an excellent productivity partner for staff, colleagues and people everywhere. It's time-saving, real-time and very convenient indeed.

Pros

I like how easily it facilitates virtual productive meetings, engagement, sharing, communication and collaboration. It's among the best-in-class. Super easy-to-use, good for remote connectivity as well.

Cons

The only drag that happens with it as per my experience is when internet connections are weak as this hinders engagement and slows productivity. My only dislike.

Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Zoom review Tom V

Reviewed on 26/10/2024

Overall the service is an effective tool for business use. It increases productivity and improves...

Overall the service is an effective tool for business use. It increases productivity and improves communication.

Pros

Easy to use. Features are intuitive. The AI meeting summary feature is very impressive and saves considerable time with note taking during the meeting. Also the vertual white board is a useful feature during design meetings.

Cons

Customer service is poor. Difficult getting through to talk with a real person. We experienced billing issues and had to invest significant time to resolve the the problem.

Olga
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoom Workplace is best for virtual meetings and training

Reviewed on 12/09/2024

Love the new upgraded zoom workplace. New features and integrations make a big difference in...

Love the new upgraded zoom workplace. New features and integrations make a big difference in running virtual meetings.

Pros

Quick and clear connection, great features for productivity, very user friendly, smooth effortless connection to other platforms!

Cons

Initial set up can be a bit confusing and interruptive for first time meetings.

MD AMIRUL ISLAM
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My journey with zoom

Reviewed on 29/09/2024

My experience with zoom was very smooth. I feel comfortable to use zoom during my meetings.

My experience with zoom was very smooth. I feel comfortable to use zoom during my meetings.

Pros

It is easy to handle and contains many helpful features.

Cons

General settings. It can be default for the begainers. Because the beginners don't know about the mike is on or off. So it should be off by default.

Alternatives Considered

Google Classroom

Reasons for Switching to Zoom Workplace

The user of zoom is very often and common.Most of the people of my circle are habituated to use zoom so that I use zoom.
Pereira
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An AI powered digital communication tool that enable us navigate the complexities of employees...

Reviewed on 09/09/2024

Zoom Workplace has moved us a significant leap forward when it comes to virtual meetings efficiency...

Zoom Workplace has moved us a significant leap forward when it comes to virtual meetings efficiency and productivity

Pros

Our workplace has become dynamic necessitating us to deploy a digital communication tool. We went for Zoom Workplace and it was superb from the word go. It's deployment and implementation process was a breeze Nd we finished up with linking it to our already existing infrastructure since it integrated with so many of our other tools. Zoom Workplace has become a indispensable part of our daily work. It enable us to collaborate irregardless of our geographic locations. It connects us even when working remotely. Zoom Workplace has even gone a notch higher which enable us to enjoy and leverage AI capabilities. Remote communication has been made easy using HD videos, audio conferencing, virtual meeting rooms and collaboration tools such as the realtime chat and document sharing. We access Zoom Workplace on any device powered by any OS. It is our favourite choice because it accommodate our large number of employees and sometimes even clients. Zoom Workplace summarises our meetings and point out action items making it easy to follow without having to manually note take. Lastly I love the complexity of it's security. It highly protect invitees personal data and firm's sensitive information

Cons

This tool has a very friendly user interface that allow us to join meetings irregardless of our tech savviness. It enable us to engage seamlessly without any challenges

Josh
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Zoom makes video calls so easy

Reviewed on 15/10/2024

Overall, it’s really good. It’s rare to have connection issues and I wouldn’t really be able to...

Overall, it’s really good. It’s rare to have connection issues and I wouldn’t really be able to function in my job without it. It syncs with my Google calendar, too. I love that. It makes life so much easier.

Pros

Most things about Zoom are great. I use the video feature everyday for interviews. I usually don’t have any connection issues and it’s really user friendly. Anyone could figure out how to use this software really quickly if they needed to.

Cons

The phone feature isn’t great sometimes. Calls do drop and I’ve had connection issues, too. One time I was actually connected with the same person, on 2 different lines, at the same time somehow. It was really confusing and I ended up restarting my computer to make sure I was completely disconnected.

Kat
Kat
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

On Point with flying colors

Reviewed on 21/09/2024

I have has several attempts in attendance with meetings held on Zoom from multiple companies. Zoom...

I have has several attempts in attendance with meetings held on Zoom from multiple companies. Zoom was easy in navigating; logging into each meeting was easy accessible.

Pros

Time sensitivity is completely accurate. While the video camera, exposure seems/feels like you are amongst others live, in real time. Others in the group setting have complained about the lack of audio; there were no cough ups on my end. Sound came through like a charm.

Cons

No complaints found on my part. The accuracy was right on track.

Ben
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoom is the Industry Standard for Me

Reviewed on 06/09/2019

We have used Zoom for a little over a year and it has been an amazing experience. We moved to Zoom...

We have used Zoom for a little over a year and it has been an amazing experience. We moved to Zoom from Webex, after people constantly having issues with that platform. Zoom has been a night and day difference with user satisfaction sitting at a much higher rate than it was before.

Pros

What I like most about this software is that it is reliable and provides a much better user experience than the competition. One of the features I love is that it will automatically detect and connect to a zoom meeting when you are in a zoom room.

Cons

The only negative that I can think of is that their support could have been a little better / faster responding to issues. They aren't as bad as some companies, but they weren't the best that I have experienced.

Alternatives Considered

GoTo Meeting

Reasons for Choosing Zoom Workplace

Poor performance and complaints about Webex.

Switched From

Webex Suite

Reasons for Switching to Zoom Workplace

Ease of use, integration with other products, and the positive results we saw from our trial with them.
Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ease Of Video Calling

Reviewed on 13/10/2019

Zoom Meeting is a really good application for a new or existing user, You can dial PM for any...

Zoom Meeting is a really good application for a new or existing user, You can dial PM for any particular person n u will be ib VC call. If you need to support remotly you can use the Zoom meeting. By using the chat option you can chat with private mode or you can broadcast your message.

Pros

Screen sharing, Join meeting without any knowledge of Zoom application, Taking remote control of the user, Chat option, Better video quality, session recording.

Cons

Sharing screen using the Zoom Room application is really good but sometimes it shows lag. Sometimes Zoom Meeting application gets hang in Ubuntu system

Alternatives Considered

Zoho Connect

Reasons for Choosing Zoom Workplace

Hangout doesn't have a feature that zooms provided, By using Zoom you can have a scheduler device the outside of the conf room, There are many such features that provide by Zoom and not available in Hangout.

Switched From

Google Meet

Reasons for Switching to Zoom Workplace

Zoho connect is also a good option for VC but it's not constant it is not vaile to join call sometime, Video quality is really poor than zoom.
Marki
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Zoom: Easy to Learn and Should Replace Any Other Video Conferencing Software You Have

Reviewed on 06/12/2019

Overall my experience with Zoom has been overwhelmingly positive. Once you get over the initial...

Overall my experience with Zoom has been overwhelmingly positive. Once you get over the initial bumps in the road to figure out how to best use it, it shines as a software. I have never had a dropped, stalled, or buffered call, I have never had audio issues, it really is a cut above the rest in that regard. After using Zoom I can't imagine going back to competitors like Skype or Google Hangouts for video conferencing.

Pros

It's honestly very easy to use. Even our clients who don't necessarily have Zoom downloaded prior to a Zoom Meeting find it easy to get up and running which really takes the burden off of us and relieves any back and forth having to explain how to work the program during time that should be spent already on a call. The functionality of the software does not change very much between the free version and the more premium versions which I appreciated; the paid version really only seems to remove the restrictions of the free version so it didn't feel like having to learn a brand new program once we made the switch. Everything is labeled fairly clearly, and I didn't have to research the software extensively to find out how to work each function because of how user-friendly it is. The options to use your computer audio or call in by phone really makes it shine I think though, as most video conferencing software does not provide the either/or option, which I think anyone who has been in a video conference will know only leads to lackluster audio quality.

Cons

I think if Zoom created a handbook or user guide that they sent to each person or business who purchases their software, it would really put them above the rest. The software is user-friendly, but I did have to google a few things to figure out how to work certain elements of the software. I understand the reasoning behind defaulting every call to password protected, but I think it should be optional, as there are already a lot of numbers involved in accessing a call and throwing in a password has confused more than one of my meeting participants. The invitation to each zoom meeting I think is also a little unclear, when you first start using the program it is an overwhelming amount of information to have put in front of you and with the addition of multiple phone numbers by time zone and two different links it can be difficult to puzzle out. If it was a little more clearly defined I think it would be perfect, I know I had to trial and error myself before figuring out how to do it right every time.

Alternatives Considered

Google Meet

Reasons for Switching to Zoom Workplace

The quality was truly better than any other product. After having very frustrating experiences with Skype and Google I just needed a software that I knew was reliable, and after extensive positive experience using the free version of the software, I was sold.
Angela
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Getting Together With Zoom

Reviewed on 05/11/2020

Before 2020, I never expected to need a virtual meeting program. I was able to conduct much of my...

Before 2020, I never expected to need a virtual meeting program. I was able to conduct much of my business with customers or clientele over the phone or in person. Now I feel like I can't live without Zoom. From virtual conferences to discussing illustrations with colleagues, it has become a necessity when we couldn't get together.

Pros

Some of the better features of Zoom are the ease of connecting with others via video conferencing. The company keeps its software updated, and they do care about security. You can use the program for free and still get many options, such as unlimited one to one meetings, 40-minute meetings, and hosting meetings with up to 100 participants. There are nice video options such as screen sharing, virtual backgrounds, spotlight multiple people, etc. With a pro plan ($149.90 /year/license), you can have the ability to offer longer meetings (I encourage question and answer periods), streaming, and reporting functionality.

Cons

I recently found out that there are many people who still don't have access to a computer. Those that want to join the meetings can do it by phone, but it is cumbersome to connect. I had to snail mail the meeting information to a few folks so that they could connect to a meeting of mine, and I had a difficult time walking them through the steps.

The program doesn't let you sign in with more than one device. I wanted to troubleshoot the phone call issue and others myself but needed someone else's account to verify the solutions.

I also wish Zoom offered a simple blurred background option for their virtual session like Skype offers. I don't necessarily need anything fancy for a background. I just want to make my background less distracting, especially when my cat starts bathing behind me.

Maaz
Maaz
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoom Meetings, your virtual conference room

Reviewed on 13/07/2021

My experience with Zoom Meetings has been very pleasent. It helped me (along with thousands of...

My experience with Zoom Meetings has been very pleasent. It helped me (along with thousands of others) to get my lectures and complete my study from home during the lockdown period caused by Corona pandemic.

Pros

Zoom meetings is a superb audio and video calling client. You can comnect with multiple people at a time using it. It allows you to hold meetings, conduct classes and lectures, and attend conferences and seminars virtually right from your desk and actually participate in it. Participants can share files of different formats with each other in it. Also its screen sharing feature allows a participant to share his screen with other participants of the meeting when discussing a document or slides etc. Zoom meetings is equally useful on both computer and smartphone platforms. It also has a free version available for those who can't afford license fee, only with a few small limitations.

Cons

In its free version, the meeting session terminates automatically after 40 minutes and you have to re-initiate the meeting to continue further. The video quality is sometimes poor on bad internet connection, which may be a result of its high bandwidth requirements.

Verified Reviewer
Overall rating
  • Industry: Entertainment
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Zoom: The modern golden standard

Reviewed on 11/11/2021

We have migrated to an enterprise meeting platform that can accommodate both audio, video and...

We have migrated to an enterprise meeting platform that can accommodate both audio, video and screen sharing. Encryption was important and this has that functionality. The feedback received was overwhelmingly positive, compared to our previous conference platform.

Pros

Integration was straightforward. This software allows us to meet with internal and external stakeholders easily, share screens and allow separate meeting rooms for breakout groups. It fits most use cases an organization or individual would need.

Cons

Sometimes if multiple audio devices (ie. sound cards, speakers, microphones, etc.) are used, it can cause a "no audio input" scenario which requires manual changes. Password are long to type in and dialing into a call on the phone is a bit tedious. Screen sharing options can confuse less tech savvy users.

Alternatives Considered

Webex Suite and GoTo Meeting

Reasons for Choosing Zoom Workplace

Chime was not providing many features we were looking for

Switched From

Amazon Chime

Reasons for Switching to Zoom Workplace

Pricing, functionality, platform stability
Irene
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Zoom meetings will continue even after COVID

Reviewed on 09/12/2021

Zoom meetings have changed the way we do business. And will continue to do business. I don't think...

Zoom meetings have changed the way we do business. And will continue to do business. I don't think we will ever go back to in person meetings in the future, we may do a hybrid of IN person and Zoom, but the majority of our attendees want to stay with Zoom for ever.

Pros

With the start of COVID, our business was forced to cancel all in person meetings. We now use Zoom for all our committee meetings, 5 per month, and Board of Directors meetings, once a month. It has been a game changer for us. no more , " I got stuck at the office or in traffic and could not make the meeting" no more rushing around to get to the meeting location on time,. No more delayed meeting start times because we don't have all the necessary participants. Everyone can join from where ever they are , on what ever device they have. Phone, tablet, lap top or desk top. The "waiting room " is a must have feature for us as we need to verify the user before they join. We also move users to and from the waiting room during the meeting to have discussions about sensitive issues that not everyone should be hearing. The screen sharing is also a must have feature for us,.no more printing out a packet of documents for every meeting.

Cons

it would be nice to have a feature that "forces" the participant to enter more information than just a name. We get people putting in slang names and then we have a hard time identifying them. If there was a feature to turn on for "address" it would help us tremendously. We currently have to look up each user in the waiting room in our database to verify they can have access to the meeting.

Md Rafiew
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

For my online class, the Zoom interface is really straightforward and easy to use.

Reviewed on 06/04/2022

Audio signatures and passwords can be used to protect my privacy. I can also lock a meeting as a...

Audio signatures and passwords can be used to protect my privacy. I can also lock a meeting as a host to prevent people who haven't yet joined from joining.

Pros

I can get closed captions with Zoom by integrating third-party solutions to make sure the feature works.
Zoom is a video and audio conferencing platform that allows users to record meetings.

Zoom allows 100 or more people to participate in a video call. The app's gallery view allows for up to 49 players to be displayed on one screen. However, if I wish to add more users, the program enables for up to 500 persons to be added.

A password, such as SAML, OAuth, or 2FA, can be used to verify your Zoom account. 256-bit TLS encryption protects your video meetings and chats using this app. To safeguard my connection, I can utilize AES-256 encryption or end-to-end encryption.
Furthermore, Zoom's whiteboard features allow users to doodle on many slides and screens.

Cons

Zoom does not support emojis, but it does support GIFs. Admins can turn on and off this video conferencing tool.

The free bundle of Zoom virtual conferencing is limited. It can make an unlimited number of calls that are limited to 40 minutes in length. If I upgrade to a pro account, however, the time limit is extended to 24 hours.

Free users can only save up to 1GB of recordings on their PCs, whereas all paid plans allow for cloud storage.
There is currently no support for HD video.

Akshay
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoom my lifeline since 2+ years.

Reviewed on 26/06/2023

I highly recommend this software to educational institutions and organizations who need to connect...

I highly recommend this software to educational institutions and organizations who need to connect with multiple persons in different locations without any doubt.

Pros

As I am well aware of its capabilities and flexibility of this inexpensive software which could me used in windows as well as in mobiles.The things which specially points out is that your meeting datas will be more secure here.User friendly interface, and it gets better day by day.The waiting room feature is awesome.Easy sharing of meeting ID's is possible.Specially charms and entertains with filtered provided.Hiding the participants who don't want to show up is available here.Recording facility is a pointed out one, really thanks for that.And you are provided with essential key board shortcuts.

Cons

Zoom free version initially used to suspend after continuous 40 min usage.

Alternatives Considered

Duolingo

Reasons for Choosing Zoom Workplace

Zoom felt more capable and flexible for my work.

Reasons for Switching to Zoom Workplace

User friendly and highly rated and used product.
Verified Reviewer
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zooming Into Virtual Learning

Reviewed on 01/10/2021

Overall, Zoom Meetings is a versatile, powerful, and supportive tool for anyone who needs to...

Overall, Zoom Meetings is a versatile, powerful, and supportive tool for anyone who needs to connect on a consistent basis via videoconferencing. The platform itself has a suite of tools that addresses many needs and they are very amenable to updating and adding tools, as indicated by their users.

Pros

Zoom opened up a brand new way for us to learn and, sans the necessity due to COVID, I would recommend it for normal virtual learning and video conferencing needs because the platform runs smoothly and has everything that presenters and attendees may need. As a teacher, I appreciated the ability to see attendance records, have my students register for meetings to track attendance and usage, and turn videos and mics on and off for a variety of reasons in support of facilitating a productive and meaningful virtual learning environment. It was also convenient to be able to have meetings with other faculty and staff members via Zoom!

Cons

The poll feature was clunky and frustrating to use but had great possibilities for exit tickets and formatives purposes.

Jordan
Jordan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Is it healthy to like a meeting and chat software this much?

Reviewed on 04/08/2019

Try the demo and see if it works best for your business. I know that I don't have any regrets.

Try the demo and see if it works best for your business. I know that I don't have any regrets.

Pros

I was introduced to Zoom at my first job, and I was surprised with all of the in-chat features and integrations (Outlook, Google Chrome plugins, etc). After speaking with my finance team, it seems more simple than most for billing and subscription purposes as well. I use Zoom for both my personal and work life, and hope that they continue to keep improving the software in the future.

Cons

There's a couple of glitches here and there as the company continues to scale. It's not too big of a complaint though.

Madeleine
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Surprisingly Good For Distance Learning

Reviewed on 17/03/2020

Right now, my company is moving all language classes to Zoom for the foreseeable future until...

Right now, my company is moving all language classes to Zoom for the foreseeable future until further notice, in order to commit to social distancing during the coronavirus crisis within the Washington, D.C., and New York City metropolitan regions. Although we are still within the first two weeks of transition, it has been a smooth one overall and both teachers and students (as well as company administrators) seem pleased enough in spite of the vast differences between virtual learning and in-person classes.

Pros

There are *so* many features that are amazingly effective for language learning in a virtual classroom. Besides the expected (and helpful) virtual whiteboard and screen sharing available to both me as the teacher and other users as students, there are also Breakout Rooms. This is essential for learning any foreign language; the Breakout Rooms simulate partnered or smaller group activities that are necessary for practicing the target language in context with another learner. These allow students to speak one-on-one (or in small groups) with each other for a brief exercise before returning to the Main Room of the video chat. The teacher can also check in on each of the private Breakout Rooms to make sure everything is running smoothly, and if a student requires immediate help, there is another button within a Breakout Room to let the teacher know. Lastly, one feature that I have not found in other video chat software such as Skype or Google Hangouts is the virtual hand-raising button. This prevents users from speaking over each other, and the host/teacher can immediately tell which student would like to ask a question.

Cons

I think almost everything could potentially be improved... It is always harder to conduct a meeting virtually than in real life, especially when that meeting is a *language lesson.* It is the first stages, however, so I and my students will have to adapt over the next few weeks. That said, I am a little frustrated that the host/teacher cannot share a screen view or a whiteboard during the Breakout Rooms. This forces students to share their own screens with each other, and/or have other apps open at the same time. I would like for them to be able to access my lesson slides during their small group/partnered activities, but this doesn't seem to be possible yet with Zoom.

Kevin
Kevin
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Someone recommended Zoom

Reviewed on 28/07/2020

Given the current climate everyone is trying to find solutions for running classrooms from home. I...

Given the current climate everyone is trying to find solutions for running classrooms from home. I was led to using Zoom by recommendation from other lecturers. In the scramble to find a universal solution that could work for everyone Zoom became the most popular solution. Having use the software for the past three months I can say that it does its job competently. Sadly I haven't upgraded to the pro version but that might change given the unstable times we are in now. Overall i like all the extra feature the software has. Its made having online tutorials a breeze.

Pros

Well like many conference software it allows video chat and it comes with screen sharing which is essential when working with students. I also like the features that allows you to see who is muted as well as being able to mute them yourself. When doing screen sharing, I like the top bar that shows information about the current call and also the pop-up notification when someone is attempting to join the chat. Above all I enjoy the fact that I don’t have to worry about what devices my students have as they can join using either PC or Cellphone. Especially cellphones as most of my student are more likely to have a cellphone or tablet than a laptop or desktop computer.

Cons

My only issue is that there are other conferencing software that are free to use and because Zoom's free version is limited to 40 mins per session it can become annoying re-establishing meetings every time you run out of minutes. This leaves you with the only option of purchasing the pro version which can cost you either $15 per month or an annual fee of $150. At that cost you better be committed to using this software the whole year and not as a temporary solution to the current crisis. In the end you'll have to decide if the cost is worth the features it provides.

Alternatives Considered

Google Meet

Reasons for Choosing Zoom Workplace

It was more accessible for all my students.

Switched From

Google Meet
Ray
Overall rating
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Reliable cross-platform tool for video conferences and meetings.

Reviewed on 02/04/2021

Zoom has been very useful for online teaching of both one-to-one classes and for group classes. It...

Zoom has been very useful for online teaching of both one-to-one classes and for group classes. It allows me to share my screen with a student, or see their screen and work on the same document at the same time.

The "virtual background" feature is useful for times when we don't want other participants to see the room we are in. This helps maintain a sense of privacy as well. Zoom's virtual background is particularly effective and quite natural-looking.

Pros

Zoom offers a stable platform for online meetings . Over the course of hundreds of meetings attended by 5-20 participants, video connection and sound quality has been outstanding. Only minor lags have occurred.

Multi-platform. Zoom runs perfectly on our member's Linux systems and, of course, on Windows and Mac systems as well. I particularly like the fact Zoom goes out of its way to support a wide range of Linux distros including Debian, Ubuntu, Mint, OpenSUSE, Oracle, RedHat, Fedora, Arch and Manjaro. Outstanding!

Offers advanced settings that allow the use of co-hosts, automatic naming of video files, accessibility of recorded videos.
The ability to save each person's audio track to a separate file is particularly useful when editing a meeting video into presentations.

Cons

Zoom has been caught up in controversy over routing data through servers in China, but Zoom management states that this has been addressed. Much of the R&D and development is done in China which may be of concern.

A problem we found was that unless the correct time zone and time is specifically set in the Admin profile, Zoom might save recordings with the incorrect date and time. Be sure to check this otherwise you'll end up with a folder full of incorrectly dated meeting files that will require hours of time to sort out and rename. (This happened to us).

Steven
Steven
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great for the End Users....Potentially A Headache for Administrator(s)

Reviewed on 13/09/2021

The positives of the tool outweigh the negative but it has definitely been frustrating as the...

The positives of the tool outweigh the negative but it has definitely been frustrating as the administrator at times to set up things for the team as they requested or expand our usage of the tool.

The webinar feature also feels a bit expensive but it is what it is.

Overall Zoom feels like the best option in the market at the moment

Pros

By far the market leader that pretty much everyone knows and has used so it's not a new tool to download or figure out for most people. Most most end users their options are quite simple to adequately participate in meetings or webinars (although we all know that one person that doesn't understand where to find the mute button....)

Cons

As an administrator, Zoom can be a bit of a nightmare. It is far more complicated than it should be to add licenses, properly assign them, change ownership, set people up with custom meeting links & ensure individuals don't 'encroach' on each other, etc

Alternatives Considered

GoTo Meeting and GoTo Webinar

Switched From

Google Meet