FIELDMOTION Reviews

The speed at which it updates from our guys out of the field to our admin staff back in the office. Fieldmotion listened to everything we said and produced forms which were exactly what we needed.

Before using Fieldmotion we were inundated with paperwork. Keeping track of all our service agreements and contracts with specific companies was not only time consuming but it was counterproductive. Since integrating Fieldmotion into our business we no longer have to chase paperwork! Everything is logged, from start to finish and means each job has complete accountability!
We have saved 4 hours minimum a day on administration work and this has left us with more time focusing on expanding our business and exploring new opportunities, something that we would not have had time to properly focus on if we had not got Fieldmotion!

No real cons, Fieldmotion staff are always helpful. Rep has been a great help in getting us set up from day one.

- Admins can create custom forms themselves
- Support is fast
- The user layout is easy to navigate
- Always on going improvements.

- Customer Portal could have more information for the end user
- Additions to the software could be shared with the customers in a quarterly report so we are aware of changes that may be of use to us.

This on the face of it looked like a reasonable product but it is so clunky and difficult to use there were some features that were ok but not a lot. we bought it for the integration with Xero but you can't see how that works until you purchase the software.

The integration with Xero is terrible it creates a new customer for each of there sites. this means that when a customer wants a statement you can't send one you have to send them for each site which is very time consuming. If an inventory item isn't available it just doesn't sent the invoice to Xero with not message to say so. finding worksheets or invoices or anything relating to a customer is really difficult.

Provides good operational infrastructure framework. Effective communication tool. Intuitive technology means limited training required. Time-saving. Cost-effective. Advantages for customer.

No one ever likes getting these things up and running but actually it was really quick and straightforward, the engineers picked it up in no time too.

We have used Fieldmotion for some key contracts and have found the system flexible, easy to use and reliable. Any issue is resolved within hours and Jerome has been great at helping our company to use Fieldmotion in a number of different ways and providing demo's to potential clients. Fieldmotion is a core business tool across two of our four divisions and we are working to utilise more of it's ever expanding capabilities. The service provided is second to none and I'd have no issues recommending the company or product to anyone.

very good for scheduling jobs
good response from support

unable to send the job cards and invoices as PDF from the completed job page

ease of use and flexibility of the whole system, giving us the chance to easily design our own forms to suit our business without incurring the huge costs usually associated with development

has some limitations when handling engineers timesheets, it has the basics right but just not the flexibility reigh now to deal with engineers timebands of when they are working standard hours or overtime hours

anyone can use this its very easy to use I use this on a daily basis and couldn't be simpler I have worked on some terrible systems in the past citrx for example and always a disaster.

when trying to locate a job you have logged to a customer you might have a few open jobs for - a brief job description on the main screen would make life a little easier.

Fieldmotion's software is quite user friendly, and anything you don't understand can be clarified quite easily as they provide a great customer service.

I can't really think of any major cons at this time. So far I have had no major issues worth commenting on.

Being able to quickly search for a work order and the visual aspect of jobs that are complete, nearing the deadline and past the deadline with the use of the traffic light system.

When changes are made to the software by Fieldmotion, the end user is not notified.
When something goes wrong/doesn't work for the user then help is asked for and eventually the user is told that the problem is "rectified" and that it should not happen again, but it does. The user is never told what actually went wrong. We have found that every time a change is made in the software that we use, it affects the running of it on our end. This has caused disruption on our daily work schedules when issues like this occur.

the ease of use and the speed of the process, it is also very user friendly for making sure all jobs are status known to all users with the traffic light system.

not being able to add and subtract certain aspects on the main screens to suit the business module as each will differ rather than be standardized however the team at field motion are always very accommodating to try to help develop your needs if it can be transferable.

Fieldmotion is extremely user friendly. All our engineers find the system very easy to navigate. If we need to make any amendments to customer files are dockets, it is extremely easy to do so.

How easy it is to use both the desktop back office and the application. This is allowing our office staff and our engineers to communicate freely and quickly. It also allows us to be completely organised and on the same page with each other.

It has all been good so far. There isn't anything about the software at the moment that I would change.

So easy to train others to use, and ideal for the work we do

No real issues here , The software works well for us

Less paper used
Quicker Job scheduling
Real time reports
Faster invoicing
Client portal allows customer to view reports
Reduced administration time
Vehicle checks
Reduced transport costs - Less time spent in the office

We spent time cleaning our data and spend time helping to build our forms on the system, therefore time is needed before the system can get up and running, however the customer service team help in any way possible.

The ability to create and edit your own forms whenever you want is a great feature. You are in control. They provide the tools and expertise if needed.

There could be more text formatting options for better form creation. More customization of the web site would be nice.