Workshop Software Reviews

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

We like that the service history on each product is kept for the customer, contractors are able to log in and check what units need servicing and recall invoices they may have misplaced. The recall system is invaluable in maintaining work during the quiet seasons.

The stock does not sync with Xero or our online webpage
(hard when using Xero first). Credits have to be manually added against invoices in Xero after allocating in W/S.

The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.

There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly
Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

I am new user for this software and it really impressed me!
never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done!

the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more.

An easy to use program that makes business run smooth IF it worked as it should

Terrible customer support. Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. Paid Workshop software an additional $1100 to convert to Xero but only one days info came through. I have now had to pay my bookkeeper to sort out all our problems.

Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good

Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version

Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful

Would like to group all pictures by vehicle number....view pictures by vehicle rego.

Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is.

I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel

Very simple interface to understand for every business man.
All the options to operate a workshop with scheduling and good customer support

There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance.

I love how powerful this product is both from a business process perspective and a management reporting tool to analyse the business. It is very logical, intuitive and easy to use. You can use as many of the features as you need. The software takes a lot of the repetitive tasks out of your business processes and manages them in an elegant solution.

Haven't found anything I would consider a drawback.

That the workshop can use it on their tablets and the information is transferred instanteously for office staff to use.

It does not integrate with Reckon software. It does not separate stock and non stock items. You can use 2 different payment methods on one invoice.

Ease of use. Adding items and customers.

Would like to see more advanced options in customer notes.
As you can't edit it with starting over again. Color options as well.

Cloud base so easy to access , Great Vehicle and stock data bases. Not to hard to use. Automatic updates, sometimes with really great new features. The Phone/ photo app is really great.

The cost of extra users ( a bit less of a problem now a user can open multiple screens at once). Some sync glitches with Xero,. Sometimes the unintended consequences from an update take some time to iron out

Good parts management , easy to setup and input customers etc , costs jobs with all related costs for actual profit per job.

No decent timesheet feature for my technicians. The app doesn't add hours for each day as they go and the timesheet is a hidden background feature in the system that my techs cant check as they are going. We have to create a pdf report the next morning to find gaps or mistakes in their time entries and spend time repairing their timesheet. All they need is to see each persons current timesheet entries on the system as they go through the day. We find a lag also when typing etc. All reports open in PDF but would be better in spreadshhets so we can manipulate the data.

The new vehicle history report and the ability to email and SMS our individual clients easily. the ability to store quotes and easily turn them into invoices

Waiting for the SMS option or email option to be added so we can send out specials or news letters straight from the software to our full data base.

Large, complex and repetitive projects have become easier to quote saving us time and stress. Being able to generate work/stock orders helps us stay up to date with parts supplier pricing, speeds up or parts ordering process.
Being able to involve the customer along the way with running invoices is absolutely awesome and a valuable tool for helping customers understand their projects, control their budgets and stay involved!

Generating a `work order' would be a nice feature, so descriptive requests could be entered on lines rather than adding items which have to be entered as stock.

A nice feature would also be being able to select and add an already generated job card into the diary.

I haven't yet had time to explore everything, please excuse me if these features exist.

quick to find customers and vehicles .

invoices need a "payment due date" for account customers, the notes section of the invoice cant be edited even though the options are there and would be handy to run a report to show all account customers and their balance for each month is on one report rather then having to go into each account and running separate reports.

managing your stock and customer service keeping records and reports it does every thing i m looking for in software

How easy it is to use for both admin staff and the mechanics. How much information you can store in each customer or supplier file.

I find it quite slow to save or process invoices and go from one page to the next. That would be my only issue

Simple, effective and right for our needs. Easy to use and follow. still learning all aspects but great.

Can access anywhere at any time. No back ups required. User friendly any one can use. Reports are great easy to understand. Sync with MYOB not need to export over. Very simple.

It's potential once set up, being able to allocate jobs and manage time more effectively will be a great outcome.

Working without a checklist of items that need to be customised or a complete procedure to follow before the software is really usable is frustrating. The video tutorials are helpful but miss vital information and the How-to guides should be grouped/ordered.