Omnisend

4.7 (806)
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Powerful yet intuitive all-in-one email & SMS marketing tool

Overall rating

4.7 /5
(806)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

98%
recommended this app
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806 Reviews

Aleksej
Aleksej
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Save time & money with Omnisend

Reviewed on 17/10/2024

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I...

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday.

Pros

Ease of use, segmentation builder is great, overall the flow of working in Omnisend is much smoother than in other similar platforms. I can get stuff done fast and easy. Unique discount codes are easy to create and use in campaigns and automations. SMS is cost-effective with their Pro plan.

Cons

Omnisend lacks some advanced/situational features that you need once in a blue moon, but their team is very receptive to feedback so I use every chance I get to share feedback with them and help improve the product. The only major area where I feel it is lacking compared to other similar platforms is reporting & analytics - but as far as I know it is on their roadmap for Q4 to improve this.

Response from Omnisend

Thank you for your thoughtful review! We’re thrilled to hear that you find Omnisend easy to use and that our segmentation builder and unique discount codes are working well for you. We appreciate your feedback regarding the advanced features and reporting & analytics—your insights are invaluable as we continue to enhance our platform. It’s great to know that you’ve been successfully using Omnisend for your agency and with your clients. If you ever have more suggestions or need assistance, feel free to reach out. Happy marketing!

Verified Reviewer
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A solid and effective email platform

Reviewed on 04/10/2024

Overall a very good platform for our email marketing and e-commerce transactional emailing needs....

Overall a very good platform for our email marketing and e-commerce transactional emailing needs. The platform is user-friendly and straightforward, and support has always been helpful and responsive when needed.

Pros

Ease of configuring and customizing emails, powerful automations, and excellent support anytime I've needed to reach out with a question or clarification.

Cons

Lack of SMTP support. Not a dealbreaker, but I've found most email marketing platforms also provide an SMTP integration for the websites they're connecting to. So we actually have to use a free tier of a competing email marketing service to handle this particular functionality. It would be nice to have this all under "one roof", so to speak.

Reporting is a bit basic on the standard plan, requiring a fairly significant cost-per-month increase to access what they call "advanced reporting" in their Pro plan. We don't need the additional features bundled with the pro plan, so it's hard to justify the increased spend just to access better reports.

Alternatives Considered

Campaign Monitor by Marigold, MailerLite, and Klaviyo

Reasons for Choosing Omnisend

Trouble validating emails provided by our customers offline. We've been in business over 60 years (long before email was a thing), but we still had thousands of customer emails dating back some time. Because many of these emails weren't opted-in using an online form, we experienced many account issues trying to use these.

Switched From

Brevo

Reasons for Switching to Omnisend

Price/feature set was solid, and the platform itself appeared to be modern and well designed.

Response from Omnisend

Thanks for the kind words! 🌟 We’re glad to hear you’re enjoying the ease of use and our support team—it’s like having a trusty sidekick for all your email adventures! We appreciate your feedback about SMTP support and reporting. We’re always looking for ways to streamline your experience, so we’ll definitely take your thoughts into consideration. In the meantime, if there’s anything else we can do to make your life easier, just give us a shout. Here’s to keeping it solid and effective with Omnisend!

Eli
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Cost effective email marketing

Reviewed on 28/11/2022

I like it. It's not perfect, but neither are we. It helps us get the job done efficiently and has...

I like it. It's not perfect, but neither are we. It helps us get the job done efficiently and has the opportunity to grow. Plus, I have been happy with the support.

Pros

We have 2m contacts in our database, and no other tool is as cost-effective for efficiently emailing them. Omnisend also has great e-commerce functionality, like SMS and easy-to-use form builders. Our account manager has been very helpful.

Cons

This is great for B2C, not B2B. Creating lists is difficult and managing our database is almost impossible..

Angelica
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Omnisend Review

Reviewed on 05/12/2024

My overall experience with Omnisend has been positive, as it simplifies marketing automation and...

My overall experience with Omnisend has been positive, as it simplifies marketing automation and drives results, though the pricing may be a consideration for smaller businesses.

Pros

Omnisend's automation features are incredibly easy to use, allowing for personalised email and SMS marketing campaigns that save time and increase engagement. The platform also integrates with e-commerce platforms like Shopify, making it ideal for online stores.

Cons

The pricing plans can be restrictive, especially for small businesses, as some features are locked behind higher-tier plans, and the free plan has limited functionality.

Response from Omnisend

Thank you for the thoughtful review! 🙌 We love hearing that our automation tools are saving you time and boosting engagement. We know pricing can be a factor for smaller businesses, and we’re always working to ensure our plans deliver maximum value. Wishing you continued success with Omnisend!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our #1 choice for email marketing for our clients

Reviewed on 04/10/2024

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due...

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due to the personalized support and learning resources. The ease of use is perfect for anyone looking to get started with email marketing in a quick and highly effective way.

Pros

Working with our CSM and strategizing how we can improve our email marketing for our clients each month. I also love the customer support and how helpful the team is with all of my questions and product feature requests.

Cons

Limited integrations with tools such as Yotpo.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Omnisend was more robust and offered more features.

Switched From

Mailchimp

Reasons for Switching to Omnisend

Better customer support and great learning resources

Response from Omnisend

Thank you for making us your #1 choice for email marketing! 🎉 We’re thrilled to hear you’ve had such a positive experience with our CSMs and support team—it’s always a pleasure helping you strategize and grow. We hear you on the integrations and are always exploring ways to expand our integrations. Five years strong and counting—here’s to many more campaigns and wins ahead!

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The Customer Support ALONE is worth the $$$

Reviewed on 04/10/2024

Pros

Support is really helpful & the price is great!

Cons

It is smaller company, so feature development can take some time but they're very responsive to feedback!

Response from Omnisend

Thanks for the awesome shout-out! 🌟 We’re thrilled to hear that our support team has been a shining star for you! We get it—feature development can be a bit of a marathon, but we promise we’re all about listening to your feedback and making improvements. If there’s anything else you’d like to see, don’t hesitate to let us know. Here’s to more ease and great prices with Omnisend!

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

worth the investment

Reviewed on 04/10/2024

its a sales boost worth the investment

its a sales boost worth the investment

Pros

higher sales thanks to automated emails

Cons

no way to filter the mails you have send or to see who received the automated mails

Response from Omnisend

Thanks for sharing your experience! We’re glad to hear that our automated emails are boosting your sales—definitely worth the investment! We appreciate your feedback about filtering sent emails; we’re always working to make things even better. Here’s to continued growth and success with your marketing! 🚀

Verified Reviewer
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Email Marketing tool

Reviewed on 04/10/2024

It's a great email marketing tool, and have used it for several years now

It's a great email marketing tool, and have used it for several years now

Pros

Easy to design and creating and duplicating campaigns is quick

Cons

The cost of the monthly subscription is in USD and as a Canadian company, it is more costly.

Response from Omnisend

Thank you for the kind words! 🌟 We’re thrilled to hear that you find our tool easy to use and efficient for designing campaigns. We understand that subscription costs can be a concern, especially with currency differences. If you have any suggestions on how we can improve your experience, we’d love to hear them! Keep creating those amazing campaigns!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Overall a very good and Value for money product

Reviewed on 12/10/2024

Overall I am happy with the product. All the features are easy and simple to use.

Overall I am happy with the product. All the features are easy and simple to use.

Pros

It was the most value for money product with all the features one would want with its CRM system.

Cons

The time taken to propagate emails can be optimised a bit more.

Response from Omnisend

Thank you so much for your thoughtful review! 😊 We’re glad to hear that you find Omnisend to be a great value for money and that our features are working well for you. We appreciate your feedback regarding email propagation time, and we’ll definitely take that into consideration as we continue to improve. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy emailing! 📧✨

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Tool for campaigns

Reviewed on 04/10/2024

Great tool and perfect campaign management

Great tool and perfect campaign management

Pros

campaign schedule and segments, Il ike it too much

Cons

audience management is need more attention

Response from Omnisend

Thanks for the awesome review! 🎉 It’s fantastic to hear that you’re enjoying the campaign scheduling and segmentation features. We appreciate your feedback on audience management—it’s something we’re always looking to enhance. If you have any specific suggestions, we’d love to hear them. Cheers to your continued success with your campaigns!

Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Omnisend - A great email marketing solution

Reviewed on 28/10/2024

The Omnisend on-boarding team made switching over a breeze. Great features ready to go with minimal...

The Omnisend on-boarding team made switching over a breeze. Great features ready to go with minimal input. Highly recommend.

Pros

The ready to go templates and the ability to build marketing emails with content pulled directly from your website. Saves a ton of time not having to do a write up for every featured item.

Cons

Limited product layout templates. Would like to see more product layout formats rather than just the three available by default.

Alternatives Considered

Klaviyo and Mailchimp

Reasons for Choosing Omnisend

Constant Contacts would not integrate with our e-commerce platform

Switched From

Constant Contact

Reasons for Switching to Omnisend

Ultimately Omnisend provided a better price point for the features offered.

Response from Omnisend

Thanks a lot for the positive feedback! We’re thrilled to hear that the templates and seamless integration with your website have saved you time. We’re always working on expanding our features, so we’ll definitely take your suggestion for more product layout templates into account. We’re glad the onboarding process was a breeze too!

Stephan
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best features and service all in one platform

Reviewed on 17/10/2024

My experience has been spectacular and my business has seen immense growth since using Omnisend.

My experience has been spectacular and my business has seen immense growth since using Omnisend.

Pros

The customer service and featured integrations with Shopify, Facebook, and Smile.io.

Cons

For advanced users accustomed to creating custom HTML forms, it can be tricky to integrate additional functionality at first.

Response from Omnisend

Thank you for the amazing review! We’re thrilled to hear that our customer service and integrations have helped your business grow. We appreciate your feedback on HTML forms, and our team is always here to assist you with any challenges. Thanks for choosing Omnisend over Mailchimp—we’re excited to have you on board! 🎉

Eve
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best decision for our small business

Reviewed on 17/10/2024

Customer service is always amazing, they never leave you stranded. QUestions got answered quick!

Customer service is always amazing, they never leave you stranded. QUestions got answered quick!

Pros

Easy creating email and workflow, the company also keep improving their service very quick!

Cons

The connectivity to shopify and just need more features, but you get what you have paid for, i feel that Omnisend is powerful enough for the price

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

price is the bog factor for current climate and our business is small

Switched From

Mailchimp

Reasons for Switching to Omnisend

this company was too much features and not flexible in pricing, so it is too expensive for our overheads

Response from Omnisend

Thank you so much for sharing your experience! We’re thrilled to hear that Omnisend has been a great fit for your small business and that you find creating emails and workflows so easy. We’re constantly working on improvements, and we really appreciate your feedback on Shopify connectivity. It’s fantastic to know our customer service team has been quick to support you. If there’s anything else we can do to make things even better, don’t hesitate to reach out!

Ron
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Omnisend - A very welcome improvement!

Reviewed on 17/10/2024

Very positive experience. We switched to Omnisend after having delivery and subsequent support...

Very positive experience. We switched to Omnisend after having delivery and subsequent support issues with different major service. Omnisend support offers very quick and knowledgable responses to questions via on-line chat. Very easy design platform helps generate new campaigns quickly without hassle.

Pros

Versatile design editor and list moderation. Straightforward pricing. Prompt accurate support via on-line chat.

Cons

While they do have quite a few very usable pre-made design templates, we would still like to see a few more holiday/event specific templates as well as some with a bit more 'modern' flair.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Choosing Omnisend

Poor delivery, poor support, long delays in addressing report 'bugs'.

Switched From

Privy

Reasons for Switching to Omnisend

Pricing, positive reviews, ease of installation and use

Response from Omnisend

Thank you for the fantastic feedback! We’re delighted to hear that our design editor and support team are hitting the mark. 🎨 We’re always looking to add a dash of flair to our templates, especially for those special holidays—stay tuned for some exciting updates! If you need anything else, just give us a shout!

Dauanie
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy-to-Use Marketing Tool with Great Automation, but Limited Design Options

Reviewed on 04/10/2024

Overall, my experience with Omnisend has been good. It’s easy to use, with helpful email and SMS...

Overall, my experience with Omnisend has been good. It’s easy to use, with helpful email and SMS automation, and the templates save time. While design options are a bit limited and costs can rise as your list grows, it’s a solid tool for marketing.

Pros

What I like most about Omnisend is its seamless integration of email and SMS marketing, allowing for easy automation and personalization across multiple channels. The intuitive interface and detailed reporting tools also make it simple to track campaign performance and optimize for better engagement. Plus, the pre-built templates save a lot of time!

Cons

What I liked least about Omnisend is that some of the design options are a bit limited, and the pricing can get high as your contact list grows.

Response from Omnisend

Thanks for sharing your thoughts! We’re thrilled to hear you’re loving the seamless integration of email and SMS marketing—definitely a game-changer, right? We’ll take your feedback on the design options onboard, and we’ll keep working on bringing even more flexibility to your campaigns. Glad to have you on board with Omnisend! 🚀

Fay
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

It's useful!

Reviewed on 11/10/2024

Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to...

Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to other companies, as well.

Pros

Seems to work well! We are able to send emails and communicate with customers effectively,

Cons

It's a little less user friendly since changes were made. I feel like I can't add what I'd like as easily. Perhaps I just need to spend more time learning the new system.

Response from Omnisend

Thank you for your feedback! 🌟 We’re thrilled to hear that you’re finding Omnisend useful and effective for your communication needs. Change can be a bit tricky, but we’re here to help you every step of the way! If you ever have questions or need tips on navigating the new features, feel free to reach out. We appreciate your recommendation to other companies, your support means the world to us! Keep up the great work! 😊

Verified Reviewer
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easiest CRM software

Reviewed on 17/10/2024

Great team and easy to use interface. The UI is great but additional work is needed to make...

Great team and easy to use interface. The UI is great but additional work is needed to make integration into ecommerce stores and platforms.

Pros

Incredibly easy to format, plenty of customisable templates and features available.

Cons

Tricky to embed into Shopify website and analytics data is often incorrect.

Alternatives Considered

Mailchimp

Reasons for Switching to Omnisend

More affordable ,easy setup and high quality image uploads.

Response from Omnisend

Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the ease of use and customization options. We appreciate your feedback on Shopify integration and analytics, and we’ll keep working to improve that experience. It’s great to know our pricing and setup hit the mark for you too!

arturs
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Extremely effective! No problems

Reviewed on 17/10/2024

Very easy to integrate apps, manage flows and switch accounts to work on different stores. Love it!

Very easy to integrate apps, manage flows and switch accounts to work on different stores. Love it!

Pros

I liked how easy it is to use and manage, the best part is how easy the abandoned flows are to create. No coding experience is needed and there are never any issues.

Segments, pop ups and campaigns are extremely easy to set up and there is no guesswork when it comes to creating a strategy with the additional help blogs Omnisend provides.

Their support team is unmatched a 10 out of 5 stars from me!

Cons

The analytics could be improved so I can see more than just the last mon of results, additionally, a text-based email would be great to add to some of my flows as a more personal touch.

Response from Omnisend

Thank you for the amazing review and the 10 out of 5 stars! We’re thrilled to hear how easy you find Omnisend to use, especially for abandoned flows and strategy building. Your feedback on analytics and text-based emails is much appreciated—feel free to reach out to our support team, as they might be able to help with adding text-based emails to your flows! Thanks for being part of Omnisend! 😊

Émilie
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I would recommand!

Reviewed on 04/10/2024

I really love the plateform, totaly recommand it. It's great and I really like using it.

I really love the plateform, totaly recommand it. It's great and I really like using it.

Pros

I like the easy aspect of the interface and the fact that they are a lot of option to make your newletter funnier, cutter, animated, it's nice to be able to send beatifull thing. The follow up of the team is really great as well !

Cons

I would like to have the possibility to add videos into the newletter. You can't have an background image under de text that is the same everywherec cause it's devided in section

Response from Omnisend

Thank you for the lovely recommendation! 🌟 We’re delighted to hear you’re enjoying the fun side of creating newsletters with us. It’s great to know our tools are helping you add that extra flair to your communications. While we’re continuously working on enhancing the section functionality, we’ll definitely keep your feedback about video integration in mind. Your creativity is inspiring—keep up the amazing work, and happy emailing!

Paulius
Paulius
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Review of omnisend

Reviewed on 17/10/2024

Easy to use, friendly support, understandable tutorials.

Easy to use, friendly support, understandable tutorials.

Pros

Easy to use functionalities, helpful tutorials and articles.

Cons

Sometimes customer suport is not available right away. But in such case always gets back to me.

Response from Omnisend

Thank you for your review! We’re so glad you find Omnisend easy to use and enjoy our tutorials. Our support team strives to be as responsive as possible, and we appreciate your patience when there’s a bit of a wait. We’re always here to help! 😊

shari
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Under the Radar ESP

Reviewed on 15/07/2024

This has been a surprisingly positive experience after having not heard of Omnisend until I arrived...

This has been a surprisingly positive experience after having not heard of Omnisend until I arrived in my current role.

Pros

Suprising at how reasonable priced this solution is when compared to others. Large database numbers can be cost prohibitive, but my Account Manager works with me on pricing.

Cons

Really wish that we could update naming conventions on images in the library. This is a pain point.

Response from Omnisend

Dear Shari,

Thank you so much for your positive review! We're delighted to hear that you find our pricing reasonable and that your Account Manager has been helpful.

We appreciate your feedback about updating naming conventions on images in the library. We'll definitely pass this along to our Product Team as a feature request. Your input helps us improve and better meet your needs.

Thank you again for your support and for choosing Omnisend!

Maria
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Business Marketing Made Easy With Omnisend

Reviewed on 19/09/2024

Pros

With Omnisend, we enjoy great marketing features.
From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level.

Cons

With Omnisend, there has been no disappointments.

Response from Omnisend

Thank you so much for the fantastic review Maria! We're thrilled to hear that Omnisend has been instrumental in taking your business to the next level with our marketing features. It's great to know you're enjoying our email marketing and automation capabilities. And no disappointments? That's music to our ears! 🎶 If you ever need anything, feel free to reply. We're always happy to help!

Daniela
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great tool for your business

Reviewed on 09/10/2024

I have been using omnised for around 3 years, and still feel that have so many things to learn...

I have been using omnised for around 3 years, and still feel that have so many things to learn about it. Its a great experience to explore the different features, and how it makes the email campaign creation and automation very easy and user friendly.

Pros

how easy is to create email campaigns, add different designs, save different templates to use it in other. occasion and create email automation.

Cons

lack of previsualization in phone that is set up in dark mode.

Response from Omnisend

Thank you for sharing your experience with us! 🌟 We’re delighted to hear that you’ve found Omnisend easy to use for creating email campaigns and automations. It’s great to know you’re still exploring all the features after three years—that’s what we love to hear! Your feedback about the lack of phone preview in dark mode is appreciated, and we’ll keep that in mind as we continue to improve. If you ever have questions or need assistance, feel free to reach out. Happy emailing!

Debra
Debra
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Positive Experience

Reviewed on 04/10/2024

Smooth integration, quick response time to any questions

Smooth integration, quick response time to any questions

Pros

Very dependable and continues to improve their service and new products

Cons

The only thing at this time would be if there were more reports and an automatic notice when an item out of stock is signed up for

Response from Omnisend

Thank you for sharing your positive experience with us! 🌟 We’re glad to hear you find our service dependable and continuously improving. We’re excited to let you know that we’ll be introducing new reporting options soon! If you ever have more questions or need assistance, we’re just a message away!

Michael
Michael
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great way to send emails

Reviewed on 17/10/2024

It's a superior quality and great program with excellent reporting.

It's a superior quality and great program with excellent reporting.

Pros

The professional look that the program provides to the email recipients.

Cons

It's a bit cumbersome adding pictures and logos.

Response from Omnisend

Thank you so much for the feedback! We’re glad you’re enjoying the professional look Omnisend gives to your emails. We hear you on the image and logo process—it’s something we’re always looking to improve for a smoother experience. Happy to hear the reporting features are working well for you, and we’re here if you ever need assistance!