Jackrabbit Gymnastics Reviews
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309 Reviews
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software! Perfect for our gym
Reviewed on 09/08/2021
I came from Iclasspro and I will likely never go back. Jackrabbit is so simple to use, has much...
I came from Iclasspro and I will likely never go back. Jackrabbit is so simple to use, has much more functional features, has a better support system, and it’s price point works much better for our program.
Pros
The customer service of this program is so incredible. There are tutorial videos that thoroughly walk you through every process you need. You get a personal representative the first couple of months that you have the program and you can always send and email or call and get almost immediate feedback.
Cons
The look of the software looks a little overwhelming with the lack of formatting, but once you really start using it, you learn quickly that the program is extremely simple to use.
Reasons for Choosing Jackrabbit Gymnastics
I was not satisfied with iClasspro and it was considerably more expensive than other programs.Switched From
iClassProReasons for Switching to Jackrabbit Gymnastics
Great reviews from trusted sources, processing fee percentage, cost, impressed after free- trial.- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Jackrabbit Gymnastics software
Reviewed on 14/12/2022
Allowing our parents to enroll online does save us a good amount of time. I think overall JR is a...
Allowing our parents to enroll online does save us a good amount of time. I think overall JR is a very good gymnastics software.
Pros
Parent Portal- Love that our parents can do everything online. It is very easy for them to do this. I am not sure what we integrate with except for our payroll.
Cons
My least favorite is that JR does not allow us to change the start/ enroll date. Currently we have to drop the enrollment and re-enroll them to be able to change the start date. It should be a modifiable field.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Complicated and Arcane
Reviewed on 10/08/2021
Excellent customer service, always willing to help, but sometimes the solution to the issue or the...
Excellent customer service, always willing to help, but sometimes the solution to the issue or the desired function is just not available.
Pros
The best part about Jackrabbit is the fantastic, immediate, and readily available customer service.
Cons
Jackrabbit doesn't integrate classes and events calendar. We have to constantly look at two different views to manage our workflow and employee schedules. We have to create a Google calendar to keep it all in one view, which no one should have to do when paying for a top tier booking service like this. It's a major flaw.
Alternatives Considered
MindbodyReasons for Switching to Jackrabbit Gymnastics
Forced to by franchise owner- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Jackrabbit
Reviewed on 10/03/2022
LOVE it!
LOVE it!
Pros
The use of ACH payments for my staff and our parents. Also, the parent portal is great!
Cons
Event enrollment. I would love if a customer could automatically sign up for multiple days. We use events for day camp and some students sign up for everyday all summer and it becomes annoying for either parents or our staff to have to enter them on each day.
Alternatives Considered
iClassProReasons for Choosing Jackrabbit Gymnastics
The option of Auto payReasons for Switching to Jackrabbit Gymnastics
[SENSITIVE CONTENT] sold us on it and he was amazing to work with and help us get everything setup.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jackrabbit took us to the next level
Reviewed on 21/03/2022
Amazing! Chat help is phenomenal!
Amazing! Chat help is phenomenal!
Pros
This software allowed us to downsize with admin payroll AND run a more efficient business allowing us to grow- even through the pandemic!
Cons
Doesn’t allow enough flexibility for our coaches schedules. We don’t always have the same coaches for each class every week. Makes it difficult to use payroll reports per class. Minor issue though.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Jack Rabbit and their Customer Service!!
Reviewed on 19/12/2022
I think its great. Every program has its pros and cons. JR is mostly pros.
I think its great. Every program has its pros and cons. JR is mostly pros.
Pros
I like that there are different ways, paths to what you need to get done. Like multiple ways to look up families, students etc.
Cons
when JR makes changes they tend to miss what gets affected in the long run.
Alternatives Considered
iClassProReasons for Switching to Jackrabbit Gymnastics
It fit with what our priorities are. Staff/payroll is the best feature.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Love the product but missing some key features
Reviewed on 17/08/2020
We like it. I think we need to learn more about some of the features.
We like it. I think we need to learn more about some of the features.
Pros
Love most of it. It would be nice to have a private lesson feature with a calendar just for private’s connected to coaches. As well as clinic sign ups.
Cons
It’s sometimes hard to explain to new members.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
MGA Jackrabbit review
Reviewed on 23/03/2022
ease of tracking students
ease of tracking students
Pros
Emailing groups or all students.
Running payments
Cons
I have a daycare that brings their kids to our gym. They pay by check from the daycare.
I cant run payments in a batch when a group/class pays with a check
Alternatives Considered
iClassProReasons for Switching to Jackrabbit Gymnastics
Iclasspro was developed by cheerleader industry- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Blackwatch
Reviewed on 09/08/2021
It's relatively simple. If I have any issues or questions finding an answer is pretty easy and then...
It's relatively simple. If I have any issues or questions finding an answer is pretty easy and then customer service has been wonderful
Pros
It is very easy to use. Most everything I self explanatory
Cons
I don't have any that just stand out. I haven't had any issues that can't be fixed
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Paragon Gym for Kids
Reviewed on 01/07/2019
As this software is new to our organization, I have to say your customer support team is unbelievabl...
As this software is new to our organization, I have to say your customer support team is unbelievably knowledgeable and always willing to help.
Pros
The ability to scan products and reports are easier compared to our previous software.
Cons
That there is not a due date for payments.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Adaptive , Expansive and Inexpensive
Reviewed on 16/03/2022
We basically could not run this part of our business without it. There are plenty of options, but...
We basically could not run this part of our business without it. There are plenty of options, but I don't trust that they would be as stable and affordable as JackRabbit.
Pros
At this point we have nearly 10 years worth of data in there I believe (!) which is of course and invaluable resource. The platform has adapted to changing needs over the years and remains essentially the same cost it was when we first signed on nearly a decade ago - which is truly AMAZING and greatly appreciated (Mindbody will most DEFINITELY not stay the same price, in case you're wondering - they are a huge ripoff compared to JackRabbit!).
Cons
In our early years of use there did not seem to be enough flexibility for the wide variety of programming and price structures that we offer, and we stopped using it entirely for private lessons because it is too unwieldy for one offs/ anything that involves regular drop-ins (as opposed to long term enrollment). ALSO THE BUNNIES ARE CREEPY. Please consider an overhaul that eliminates the leering nature of said jackrabbits, especially gross after USAG's [SENSITIVE CONTENT] fiasco. PLEASE, they are unpleasant, the source of much mockery here in the office.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy Inheritance
Reviewed on 17/08/2020
I am very happy with my experience with Jackrabbit. I have never been discouraged, and every time...
I am very happy with my experience with Jackrabbit. I have never been discouraged, and every time I don't know how to do something, I have always reached out for help and gotten help right away!
Pros
I inherited the jackrabbit software when I started this job 1 1/2 years ago. I have had to figure it out as I go along and I always have a lot of help available to me whenever I need it via chat or phone call. The guy in the office before me was trying to switch to another software company, but I talked my boss into letting me stay with Jackrabbit because I really like it. I like how it is evolving and how I can keep track of my hours and tuition payments. I like how easy it is to get a list of emails or addresses, how easy it is to create a statement for a parent.
Cons
I wouldn't say that there are aspects that are difficult to use, I think the worst thing (which really isn't a bad thing) is that there is so much that can be done with the software and I just sort of jumped into an ocean when I started this job instead of starting out on the edge of the water and easing myself in!
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jackrabbit helped me to breath again.
Reviewed on 17/08/2020
Jackrabbit was a life-saver when I started using it 7 years ago. Their best practices helped to...
Jackrabbit was a life-saver when I started using it 7 years ago. Their best practices helped to model our business procedures. They are always there for you to help you through questions and needs.
Pros
- Customer service and Technical help are FANTASTIC. They will do everything to help you.
- They hear their customers, and they keep improving the software with the ideas and suggestions of all of us.
- It has most of the features that I need to manage my school.
- It is very flexible and works through settings that let you adjust it to your needs and preferences.
- Price is fair.
Cons
As I keep growing I need few features that Jackrabbit has not incorporated yet, like gift cards administration, a more robust management of the Leads, be able to load more pictures to the students records, although I would not be surprised these features will be added later, as I know they evaluate all our suggestions of changes and use them to improve the software.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great and keeps getting better
Reviewed on 13/08/2020
I LOVE JACKRABBIT. Their customer service has been amazing to work with and they are knowledgeable...
I LOVE JACKRABBIT. Their customer service has been amazing to work with and they are knowledgeable in the industry. While I do wish there were a few more functions or changes, there is absolutely no way I am going any where else. They have been amazing.
Pros
Jackrabbit has allowed us to keep our business growing and going even when we cannot meet with our customers face to face. We are pleased that JR features allow us to communicate effectively with our customers, secure payments, and monitor our finances in one system.
Cons
Jackrabbit does not always fit to what our facility needs. You can put a ticket in for them to work on it but it has to be voted on and sometimes it gets overlooked.
Alternatives Considered
iClassPro- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Useful But Room For Improvement
Reviewed on 18/03/2024
On the coach's side it is very easy to use, but as an administrator it can be confusing and...
On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.
Pros
It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.
Cons
It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A very good tool for managing all the different factors in an academy
Reviewed on 16/06/2023
It has been a journey but there are more features I discover almost daily. It took a definate...
It has been a journey but there are more features I discover almost daily. It took a definate dedication and a large amount of time to get set up to actually cover our business but we get a little deeper as we go. 1 year in and I still feel I haven’t even tapped the potential of how I could use this.
Pros
Customer data base and ability to track Lesson scheduling and makeup scheduling Very comprehensive program with huge Potential to adapt to one’s needs. Customer service and coaches are dedicated to helping you get the program working in your application even when it is a slightly off the rail application such as equestrian riding academy as opposed to gymnastics.
Cons
Onboarding was difficult for me. Non accountant. Inability to handle one time enrollment rd (private lesson.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Jackrabbit Use
Reviewed on 11/08/2020
The experience is fairly positive and Jackrabbit responds. The look of the pages needs to be...
The experience is fairly positive and Jackrabbit responds. The look of the pages needs to be updated and modernized.
Pros
Jack Rabbit has many features that we use but sometimes it is not intuitive to the user. I would like to be able to have multiple skill and conditioning records for competitive kids and some functionality increased.
Cons
I would like to see the employees time card and checking time improved.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Jackrabbit
Reviewed on 12/03/2024
Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly...
Mostly positive. Any time I hear about an update I worry, because they roll them out too quickly and there have been many issues with updates not making our businesss easier- but rather harder.
Pros
Its pretty good with many features & myself and my staff are comfortable using it. The customer service is great.
Cons
There have been many significant rollouts/updates over the last few years that come too fast/too many close together, and that have been released before glitches were found. There have been times when these "updates" have cost my buisness money. I also do not like that they ask for ideas or feedback, but do not incorporate them. The attendance feature has needed an update for years!
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
No birthday party system
Reviewed on 24/02/2019
I enjoyed Jackrabbit and would go back if it were to offer a birthday party expansion/compatible...
I enjoyed Jackrabbit and would go back if it were to offer a birthday party expansion/compatible program.
Pros
I liked using jackrabbit class for my indoor playground. We have 8 week long classes and needed to be able to register children for classes while also having a point of sale system for walk in open play customers. I liked that I could run daily/weekly/monthly/custom revenue reports to see exactly which classes and services were generating income and which weren't. It was very user friendly, and I miss using it.
Cons
It does not have a birthday party registration system and no plans to get one (per customer service). Birthday parties are about 40% of my business and I lost business due to this. Customers could only book during times the store was open - OR they could register for a party but we could not offer any upgrades. It was a frustration that cost me money.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Everything you need in one place!
Reviewed on 28/03/2022
Pros
Having our time card, class and event registration, attendance tracking and skill tracking all in one place has made a huge difference for not only our coaching staff but also for parents. Staff can log into their portal account complete their time card, input attendance, and update the skill tracking for each athlete without flipping through multiple apps. This has made sharing staff schedules, and keeping parents up to date with their athlete's progress more effective and less time consuming. Once it's set up things flow so smoothly!
Cons
As an administrative user it can be tricky walking parents through the registration and parent portal process as without setting up a person parent portal account the administrative side and parent portal side look very different.
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Jackrabbit Gymnastics for Music Studios
Reviewed on 20/03/2024
Pros
An all-around system that includes messaging options, statistics, data, staff logging, and PoS capabilities. It is, generally speaking, a very competent one stop software for 90% or more of what you might need.
Cons
Very option heavy UI takes a good while to learn, and isn't very intuitive. Calendar integration and options are very lack luster, to the point that we don't use the jackrabbit calendar at all. Integration with Gsuite or Apple Calendar would be a godsend for this software - preferably without using Zapier
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
JackRabbit has been a wonderful tool for our gym & swim academy to handle over 1400 enrollments
Reviewed on 24/02/2018
Streamlining and making everything much easier to accomplish
Streamlining and making everything much easier to accomplish
Pros
JackRabbit is easy to learn and has many capabilities. It helped us go from a paper tracking system for our Birthday parties to online. It easily helps us keep over 1400 student enrollments straight while easily transferring students, scheduling make-ups, keeping track of absences, processing credit cards, and so much more! Their Customer Service is also very helpful, insightful, and always willing to listen to new ideas from their customers.
Cons
There are a few features that would be nice to have- pro-rating tuition for instance. But, as I stated previously, they are always listening to their customers and always adding new features- this one being one that they said will be added soon.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly Recommend Jackrabbit
Reviewed on 14/12/2022
Jackrabbit had made running our business a breeze!
Jackrabbit had made running our business a breeze!
Pros
The online payment processing is extremely simple and effective to use. I also truly enjoy the very supportive customer support.
Cons
I wish I could set registration times (automatically set to midnight or otherwise I turn it on manually). Also wish you could do split billing between parents.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love JackRabbit!
Reviewed on 22/02/2018
Good tracking for classes, easy to collect payments and we can also do pro shop and time clock to...
Good tracking for classes, easy to collect payments and we can also do pro shop and time clock to save money on other outside programs for those processes.
Pros
We use all of the features and love that it's a one stop shop for our class management, billing, pro shop, time clock, reporting and more. We also love that support is so helpful. They respond in a timely manner, work until things are solved and communicate along the way. They also add enhancements on a regular basis, just making things better based on customer feedback and ideas.
Cons
There are always a few things that we have to work around to get the data that we need, but exporting to excel and working it out there works fine. There's nothing that drives me crazy about it.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Management System
Reviewed on 18/03/2024
Pros
Overall Jackrabbit seems to be a good class management system. Customers can be billed and charged easily, attendance can be taken and employee hours can be track with a few clicks of a button.
Cons
I have to admit I do not have a lot of experience using different systems to compare Jackrabbit to. Some of the categories in the system are unnecessary for what I use the system for, and some tabs do not lead me to what I think they should.