--- description: Detailed reviews on Birdeye based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Birdeye with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Birdeye Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/3873/ai-marketing-tools/software) > [Birdeye](/software/112535/birdeye) # Birdeye Canonical: https://www.getapp.ae/software/112535/birdeye Page: 1 / 29\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) > Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox. > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Birdeye Automates website conversations around the clock, delivering instant responses and engaging visitors even outside business hours. Seamlessly qualifies leads, books appointments, and gathers contact information without requiring pre-chat forms. Enables effortless handoff from AI to live agents, ensuring smooth transitions and comprehensive support. Organizes and manages multi-location conversations through a unified inbox and customizable workflows. Offers a branded and customizable chat experience tailored to each location or business style. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM Integration - CRM Software - Calendar Management - Campaign Analytics ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.getapp.ae/directory/3873/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.getapp.ae/directory/3873/ai-marketing-tools/software) - [Feedback and Reviews Management Software](https://www.getapp.ae/directory/575/feedback-and-reviews-management/software) - [Reputation Management Software](https://www.getapp.ae/directory/873/reputation-management/software) - [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software) - [Customer Experience Software](https://www.getapp.ae/directory/601/customer-experience/software) ## Alternatives 1. [Brand24](https://www.getapp.ae/software/101485/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.getapp.ae/software/113149/trustpilot) — 4.5/5 (1204 reviews) 3. [GiveMe5.ai](https://www.getapp.ae/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) 4. [Hootsuite](https://www.getapp.ae/software/20432/hootsuite) — 4.4/5 (3796 reviews) 5. [ReputationStacker](https://www.getapp.ae/software/2071031/reputationstacker) — 4.9/5 (43 reviews) ## Reviews ### "Great to get real time compliments via facebook and google from customers\! our managers love it." — 5.0/5 > **John Regan** | *24 September 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The real time alerts, when a customer rates us on Google\! > > **Cons**: It was a bit slow to intergrate with our self storage software. > > fantastic. Everyone is personalable and knowledgeable. ----- ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Cons**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Lauren's Review" — 5.0/5 > **Lauren** | *12 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. > > **Cons**: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. > > I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can. ----- ### "Great improvement in our reviews\!" — 5.0/5 > **Lisbeth** | *4 September 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Since implementing Birdeye, we have seen a consistent increase in our review volume and in positive review feedback. We love that we can set up survey campaigns and respond in the platform directly to all feedback and public review pages (Google, Yelp, Birdeye, etc...) > > **Cons**: The one thing that would greatly benefit us is more support with being able to verify our listings like our Google My Business pages. > > Customer support is very responsive and helpful. Our review volume has increased and we have seen a higher volume of positive reviews. The Birdeye platform is super helpful to allow us to see all of our feedback in one place and respond accordingly so we can consistently monitor our online reputation. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.ae/software/112535/birdeye?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/112535/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data