Heymarket Reviews

-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

With ease I was able to communicate with my associates as a group they were categorized in or the whole roster. Quick and easy !

I was needing a product that I could use unlimitedly and with Heymarket, the cost is based on your useage.

I like that we can all stayed linked in and connected to each other. HeyMarket makes it really easy for my team to stay on top of every support question we receive.

I can't attach images, so when we need to send photos we have to use other platforms

Both the iOS and desktop user interface are very easy to use with just the right balance of feature set . Its also very very nice that you can contact customer support directly via text vs having to navigate somewhere else.

There currently is not support for shared short codes. It would be nice to have this function inside the platform so that you can manage all SMS functionality together.

Its easy to set up ! I use it for my brokerage for max texting

The bottom set of groups are hard to send a text out to ! It does not work well if you have multiple groups

Hey Market is easy to use. Texting is almost always getting open unlike email these days.

There is not anything i do not like at the moment.

I like the automation piece. It allows me send texts in waves through out the year.

Search and filter feature for contacts needs some work. I can't filter out who has been added and when. I deal with a lot of realtors and find my self entering duplicate contact information for the same realtor periodically.

Ability to send custom messages, including images, links, canned messages. Ability to set campaigns. Would consider using again but it felt like it was still in beta when we tried it.

Found it to be clunky to use and not easy to upload/ maintain database. We did not continue to use after a few months, was more time consuming than necessary.

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
(I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

The shared inbox allows all of our team members to keep customers informed. We also can mass update people that have opt'ed in to receive marketing messages from us. It's easy to use as well.

Sometimes it can take a few minutes for the APP to refresh and update the latest messages.

It is very easy to use and has a user-friendly interface. It works as expected and has some important features like lists that go a long way.

There were some minor glitches with notifications but overall there aren’t any major cons.

I really like how easy it is to communicate with the team here at work. No need to install any app and take up storage space!

As always, I wish this software was compatible with Mac and IOS, as that is the majority of everything I use!

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

Customer support is very responsive. We would put in a request and they take care of it. They are open to new ideas and options. It is easy for our staff to learn how to use it and it is compatible with most electronics.

It is a little more expensive then other systems we have used, but you get what you pay for.

They have great customer service. It’s fairly easy to use. It prob has way more capabilities than what I’m using it for. But it’s not designed for my type of business.

It alphabetizes by first name. The messages can’t be very long. I would like to pull up a group and have the choice of send to all or checking the ones I want the message to go to. You can’t send a picture only. It must have words.

Easy to use. Fast. Holds most basic info.

Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers.

Easy to use
Quick customer service
App and desktop mirrors easily

Wish could mark messages as unread just in case you click on it and it wasn’t meant for you.

The text messages don't auto-delete themselves if you are wanting to keep a paper-trail of who said what and when. Others like Textfree delete after two or three days. We are a small local credit union and this fits our needs!

I would like to see a contact contain more than just one phone number, as some clients have multiple numbers to be reached at. Also, basic things like changing a phone number should not require an upgrade. Other than that, strongly recommended for small businesses.

Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers. We're at the smaller scale, but they clearly have some features that will help as we grow.

Would love it if custom fields would display in-line as part of contact info (instead of behind a button click), which is helpful for our use-case.