Rocket.Chat Reviews

It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.

Overall look could be nicer, when compared to Slack or similiar. So when changing from another system, it may not look as nice as you are used too, but the differences are really mininal, so that's not crucial. A few times I had the feeling that it has issues to reliably mark already read messages.

The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.
You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)

Most of the admin settings can be configured via the web interface.

I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.

Updates. The platform while quick to work out bugs does require you to re-start the app after the update.

its very useful to chat with the colleagues and also to share certain type of files

it doesn't have a calling option to do a video conferencing

It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification.

Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions.

It's really good to use and good to create a public and private channel to do conversation in group. I also love the future of rocket chat API, so you can do a message programmatically.

sometimes it's really slow to use and it crashed while opening its application. one more thing is when we search into chat, by click on that message we can not directly go to that part of the chat.

Its easy to use. Also you can favorite each person or group chat for easier visibility.

Its missing search over chats so its really hard that you have to remember which topic you discussed with who.

I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc.

RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software.

It is open source, easy to implement, has several applications in its marketplace.

I have no relevant criticism since the whole tool meets the company's demand.

It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing.
Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels.

There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore.
It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes.

Rocket Chat is easy to use, our team uses it daily! Intuitive and high-quality chat with all functions needed (e.g. private chats, hidden chats, ability to edit or delete messages). Our team's been using it since 2018 and we're extremely happy to communicate via Rocket Chat! Thanks for doing this, guys!

I'd change nothing, it'sa cool communication tool for businesses

It was a great software that we used for internal communication. It was quick and easy to use for group chats.

The only thing that I did not like about this software was that you could not do voice calls which was the reason our company switched over to another software.

Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.

There have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.

The features of the app is the fact that you can voice note. This made communication more effective and faster

I wish you had the option to video call. That’s the only thing lacking

This is a great full featured chat utility that packs a lot into the free software.
This is easy to host on your own servers with the available snap installs.
Not only offers a great chat enviroment but easily ties into your website for a live chat option.

Other chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.

This is a great software, when helps me and my team to have a better communication.

Your installation by GitHub an your first configuration are hard.

This software allows my team to quickly and easily communicate. We can set up rooms that allow only certain team members to receive messages in, which prevents potential communication mixups

We haven't seen any issues so far with our use of this software. Everything has functioned as it should with no problem.

As a user, it was very simple to get used to, very intuitive, and even today very stable.
Keeping a great track record is perhaps your greatest asset.

Little publicized, the name is not very appealing.
I can't (or don't know) open two conversations in different windows.

RocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support. Another pricing model would be appreciated.

Its a great tool we often use it in our organisation to communicate with our Colleagues about work to pass any information.Its quite secure way of communication. We can go back to the previous chats to get any past information.We can make groups and pass the same information to all the members in the group.

Can add some more features would be better.