Lucky Orange Reviews
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240 Reviews
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Web Analytics Tool
Reviewed on 07/09/2022
Pros
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Cons
They recently launched a new version which I didn't like and I am still using the old one.
Response from Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Straight forward onboarding and easy to learn
Reviewed on 25/06/2024
Overall this has been such a great tool to track user frustrations we aren't able to locate in app....
Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.
Pros
I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.
Cons
I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.
Response from Lucky Orange
We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything.
Cheers - Emilia from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Legacy Lucky Orange was so much better - Hate the new LO
Reviewed on 26/06/2023
For the most part customer service is what has kept me here. If there was another option for...
For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.
Pros
Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.
Cons
When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.
Response from Lucky Orange
Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked.
At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience.
I look forward to hearing from you soon - Bradley with Lucky Orange
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Optimise Customer Experiance
Reviewed on 20/11/2024
It was very useful and informative on customer experience on my store, and has helped me optimise...
It was very useful and informative on customer experience on my store, and has helped me optimise areas of my store for engagement.
Pros
The website analysis with heat maps gives a great indication where your audience drop off to capitalise on user experience.
Cons
I have not yet gone through any tutorials, but could do with learning more about the functionalities of Lucky Orange.
Response from Lucky Orange
Thanks for your review, Jack! We love that Lucky Orange has been pivotal in optimizing your customer experience. Heatmaps are easy to understand and provide insight into exactly where people engaged (and where they didn't) to drive your optimization strategies. In addition to our help center (https://help-preview.luckyorange.com), we also offer a free 15-minute call that walks you through our 20+ features and answers any lingering questions you may have. Please reply to the last email from our team to schedule your call. Thanks again for your review, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
If you're a shopify store owner, you NEED Lucky Orange PERIOD.
Reviewed on 23/09/2024
Pros
What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3
Cons
Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.
Response from Lucky Orange
Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!
Cheers - Jordan from Lucky Orange
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love Lucky Orange!
Reviewed on 14/08/2024
We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...
We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.
Pros
Intuitive user interface, SO many features, great support and easy to to onboard / get started
Cons
I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!
Response from Lucky Orange
And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!
Cheers - Emilia from Lucky Orange
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
There are no Apples only ORANGES - Lucky Orange Outperforms
Reviewed on 10/09/2024
Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what...
Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.
Pros
I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.
Cons
Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.
Response from Lucky Orange
We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!
Cheers - Jordan from Lucky Orange
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very eye-opening experience
Reviewed on 05/06/2024
I am glad I have found the product. It had me redo and improve the entire website.
I am glad I have found the product. It had me redo and improve the entire website.
Pros
I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.
Cons
I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.
Response from Lucky Orange
Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review!
Cheers - Bradley from Lucky Orange
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best User-Friendly Website Data Tool
Reviewed on 18/09/2024
Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how...
Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how much we would use it, and the data is easy to find and easy to use!
Pros
Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand.
Cons
Hidden cool things/data that may be hard to find as a new user
Response from Lucky Orange
We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing App
Reviewed on 08/12/2024
Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up...
Overall im happy to have this App, really they are doing a Great Job pls lucky orange team keep up the good work
Pros
I never thought there would be a app Like this. This is absolutly Amazing!
Cons
There are no Cons i mean its a app to Live View your customers POV my conversion rate got from 2% to 6%
Response from Lucky Orange
Wow! These are words we love to hear! We’re thrilled that Lucky Orange has provided you with the visitor behavior insights needed to make such a huge impact on your conversion rate. Congratulations on raising your conversion rate from 2% to 6%! Visitor behavior really makes all the difference, as you’ve demonstrated. Instead of blindly trying to improve your website, you were able to isolate the issues and fix them. Thank you for leaving us a review, and don’t hesitate to reach out if we can help in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
- Industry: Writing & Editing
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
It's a great product, would recommend for anyone with a customer centric website.
Reviewed on 20/06/2023
It's been a good way for us to see where customers might be using the site differently to what we...
It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.
Pros
The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.
Cons
The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.
Alternatives Considered
HotjarReasons for Choosing Lucky Orange
PriceSwitched From
HotjarReasons for Switching to Lucky Orange
At the time it was because of price, but we stuck around because it's a good product.Response from Lucky Orange
Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings.
Cheers,
Bradley
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best analytics tool for digital marketers
Reviewed on 23/01/2024
love it. The customer service responds fast and its priced well.
love it. The customer service responds fast and its priced well.
Pros
I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.
Cons
Had to think about this, as its pretty much my fav tool.....I have no complaints really.
Response from Lucky Orange
Thank you for your kind words! We’re thrilled that Lucky Orange has been your favorite tool for gaining insights to improve your website and grow your business. We appreciate your support over the years and your review! Happy tracking!
Cheers - Emilia from Lucky Orange
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Job
Reviewed on 04/08/2024
Really good, I will recommend it to my friends
Really good, I will recommend it to my friends
Pros
The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience
Cons
Sometimes is to slow and don’t work well on phone
Response from Lucky Orange
Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.
Cheers - Emilia from Lucky Orange
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Beautifully designed and simple to use
Reviewed on 22/05/2024
Pros
The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience.
We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.
Cons
The only negative is the time it takes to load heat maps and recordings, otherwise its all good.
Response from Lucky Orange
These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything!
Cheers - Bradley from Lucky Orange
- Industry: Glass, Ceramics & Concrete
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool
Reviewed on 16/10/2024
It made me realize there was a problem in the funnel much earlier than I anticipated, letting me...
It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources.
Pros
Simple and intuitive, delivers what is promised.
Cons
There are minor bugs in the sessions playback.
Response from Lucky Orange
We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors.
Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review!
Cheers - Justin from Lucky Orange
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very Convenient Website Observation & Analytics
Reviewed on 22/06/2024
Pros
The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site.
Cons
No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense.
Response from Lucky Orange
Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to [email protected] to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out!
Cheers - Emilia from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Useful Tool
Reviewed on 18/03/2024
A worthwhile tool that can help, but the cost has risen sharply enough to think about surviving...
A worthwhile tool that can help, but the cost has risen sharply enough to think about surviving without it in the future.
Pros
Ability to see when customers are having trouble.
Cons
The large increase in fees recently. Not all visitor traffic is showing for one of my websites.
Response from Lucky Orange
Thanks for your feedback, Julie. Love that you’re able to use Lucky Orange to see when and where your customers experience issues. Regarding your tracking discrepancies, there are many reasons this could be happening: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked.
Regarding your pricing feedback, Lucky Orange continues to evolve to bring you more features and scale with you as your business grows. Over the last year we’ve launched multiple question surveys, optimizable segments and a new Optimizely integration among other features. This is in addition to the 20+ features that are included with every Lucky Orange plan.
I would be happy to give you a personal tour of our newest features, address your tracking discrepancies and collect your pricing feedback. Use this link to find the best time in your schedule for this tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon.
Best Regards - Emilia from Lucky Orange
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Useful tool
Reviewed on 02/04/2024
Pros
The possibility to view the costumer journey
Cons
Maybe some lag in the live view; and the possibility to not see the check-out experience
Response from Lucky Orange
We appreciate your review, Matteo! We’re so glad that Lucky Orange has been so useful for you and your business. Getting the full view of a customer’s journey from landing page to conversion is invaluable, and it provides that front row view to see exactly what they’re experiencing. Regarding not seeing the checkout experience, this is often the result of platform restrictions, such as Shopify. However, we can track Events that let you continue to follow the customer through the checkout flow. I would be happy to walk you through our Shopify checkout Events and address your concerns about a lag in live view. Use this link to find the best time in your schedule to connect over Zoom: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
User Friendly and a Helpful Perspective
Reviewed on 12/12/2023
Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on...
Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on the most, what pages they go to, and how long they spend on our site.
Pros
Being able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown.
Cons
Overall we have been satisfied with Lucky Orange and have no complaints at this time.
Response from Lucky Orange
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Useful and Helpful
Reviewed on 28/11/2023
Pros
Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.
Cons
Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.
Alternatives Considered
MouseflowResponse from Lucky Orange
Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to [email protected] referencing this review. We look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good overall view of activity
Reviewed on 01/11/2023
Good
Good
Pros
This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.
Cons
I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.
Response from Lucky Orange
Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team ([email protected])? We would be more than happy to take a look and investigate potential issues further.
Cheers - Bradley from Lucky Orange
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product, great support
Reviewed on 20/12/2023
Great. Great team and great support. Helped us get set up and quick to respond to questions.
Great. Great team and great support. Helped us get set up and quick to respond to questions.
Pros
a very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to.
Cons
Again, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good.
Response from Lucky Orange
Thank you so much for your review, Joe! This is music to our ears. We love to see how Lucky Orange has been able to surpass your expectations in so many ways. We take pride in providing the best onboarding, technology and support for all of our users. Thank you again for your sharing the Lucky Orange love, and we're here should you need anything!
Cheers - Bradley from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great to see heatmaps, analytics and identify areas of improvement
Reviewed on 30/10/2023
[sensitive content hidden] was great! Very happy with the onboarding meeting I had with him, he was...
[sensitive content hidden] was great! Very happy with the onboarding meeting I had with him, he was excellent!
Pros
Heatmaps and live visitor tracking are great
Cons
Pricing is a little high for a small business
Response from Lucky Orange
I love talking with our customers about how to best leverage Lucky Orange, and I'm so glad you found the call beneficial! We're always here to support our customer's success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don't hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Lucky orange best app
Reviewed on 06/01/2025
A+++++. The team is always helpful. Much appreciated
A+++++. The team is always helpful. Much appreciated
Pros
Great app for sellers se can see in real time buyers on shopify
Cons
Nothing everything is perfect, thank you
Response from Lucky Orange
Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very Impressed
Reviewed on 25/10/2023
Thank you, Jordan, for an extremely helpful and informative session.
Thank you, Jordan, for an extremely helpful and informative session.
Pros
Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth.
Cons
Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet.
Response from Lucky Orange
Thank you for your kind words! We're thrilled to hear that you're impressed with the depth of data and analytics provided by Lucky Orange. We love to impress our users with our technology and support. Thank again for your review, and we're here should you need anything!
Cheers - Jordan from Lucky Orange
