Lucky Orange Reviews

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

They recently launched a new version which I didn't like and I am still using the old one.

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

There could be some prompts to easily get into certain milestones as opposed to having to navigate

This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.

I like the interface and the responsiveness of the software, it is very accurate and the filters available give me great insights. The other thing that I love is the user profiles that monitor how many times the user has visited and on what devices etc.

For me I cannot fault lucky orange. I would like to be able to see further into the past (they have improved this with the latest update) but it's not a big deal.

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

I like how I am alerted when someone visits my website including their location and how I can chat with them real time.

Currently I have nothing that I do not like.

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.

Being able to watch in real-time as well as review all clients that come to our website to understand the content they are reading and how they navigate the website.

It is a little light on features but we don't need anything too crazy.

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

There is nothing I dislike about Lucky Orange.

I love being able to chat with site visitors, answer their questions and suggest resources for them.

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

I like the easy of use when looking at landing pages, heat maps and the chat box.

I wish I knew more of the features offered. The company's face to face tutorial is decent but pretty short. I am working my way through more YouTube tutorials to better utilize this product.

We love the chat feature and the analytics/recordings that enable us to troubleshoot issues quickly. For example, the recordings help us to resolve 404 errors in real time on the site. The polling has provided additional interaction and learning with our customers. The insights that are gained from the heat maps, combined with the recordings are priceless

I would like more flexibility in the polling, especially to be able to EXCLUDE polls on specific pages and not just add certain pages. I would like to get the names of visitors if they are already registered in our system but there isn't yet a good way to do this with Infusionsoft. We are looking forward to that addition.

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

This software combines many useful tools to boost sales and marketing activities.

Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe.

Data visualisation is excellent, UI is very easy to navigate, and installation is very easy.

Would love the ability to export dashboard analytics into a csv or pdf would be nice

It's easy. Easy to set up. Easy to use. Easy to teach. And so feature-rich. It can help you make better UX decisions on your website. The customer service is great. The onboarding is easy. And Lucky Orange has tons of notes on their blog to help you learn the tool.

You'll have to spend time planning how to take advantage of all the extra features. Not a bad thing realy.

Their video recording tool is the best one as we can easily analyse user behaviour

Some of the recording this tool not able to record , don't know but if 100 users will come to my website then it shows only 87 recordings

That I am able to see if customers are having trouble checking out and what that problem might be to help solve it.

There have been a few instances where real-time monitoring has not been happening and orders have been received.

I've been using it for years in various roles I've had. I love how easy it is to see how visitors use our software.

There isn't anything I dislike about Lucky Orange.

So far I am liking the clean user interface and the wordings / language is clear and helpful (and friendly) and the UX is easy to understand and engage and easy to find what features I am looking for.

The CART OVERVIEW in the Customer View is NOT showing if their is any products left / abandoned in the customer cart - this feature I understand you are working on and would be great to see.

Not only does it record the user, but you can also see the console. This is a game-changer for diagnosing bugs! I also love how the tags work.

The design can use an update. I would also love the ability to play the next video without having to go back to the list.