Lucky Orange Reviews

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

They recently launched a new version which I didn't like and I am still using the old one.

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Back-tracking of data for heat mapping is only possible for 60 days!

I like the user interface of the software. It's easy to navigate and has options to customize what you are viewing.

Sometimes views aren't captured if the visitor clicks around your site too quickly. There is also a delay at times when watching views from visitors in live mode.

simple user interface an ability to finf vital data quickly, traffic sources

pricing is decent except when you want to add more sites, Can get expensive quick

Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.

In the recent update, there was some bugs/lag in screen loading but this is now largely resolved.

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

The new interface needs email reporting, no other complaints.

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

There is nothing I dislike about Lucky Orange.

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.

The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

It is one of the best softwares for website improvement, you can use it for funnels and recordings and for UX design.
In order tosee your sinkholes where your customers alrea leaving your checkout process.

The recordings may need improvement, depending on the device the user uses, the mobile it shows the desktop version of the site, but not always.

The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin.

Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done.

This software helps me spot the possible mistakes or malfunctions in our online store. I have changed numerous things on the store because of noticing them on Lucky Orange.

I don't have enough time to watch it all :-D

Very easy to use interface and even the funnel feature is very useful for e-commerce.

I don't see a lot of cons, but maybe adding things like angry clicks is a good idea.