Thryv

4.2 (456)
All-in-one management software built for small business

Overall rating

4.2 /5
(456)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support Software
4.3/5

82%
recommended this app
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456 Reviews

Marc
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Best App Out There.

Reviewed on 26/07/2018

I run my whole business now from this software.

Pros

User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.

Cons

I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.

Response from Thryv

Hi Marc,

We're very happy to know how satisfied you are with Thryv! Thank you so much for choosing to be a valued client and for taking the time out of your busy schedule to provide your feedback!

- Ed

Gina
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

RWFE Thryver

Reviewed on 06/05/2022

My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.

Pros

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

Cons

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

Alternatives Considered

AllSeated

Reasons for Switching to Thryv

Brendan Quinn and I met and he gave me a walk-through the software and he made it very easy to understand.

Response from Thryv

Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Michelle
Overall rating
  • Industry: Financial Services Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Nothing but problems

Reviewed on 27/05/2022

Wish I never started with Thryv. I'll be looking elsewhere.

Pros

If the system worked properly every day or even most days, it would be great. Conceptually, the software would do almost if not everything a solopreneur needs to run a more efficient business.

Cons

I have had nothing but problems with Thryv from day one, literally. Integrations didn't integrate. Documents didn't load. The app doesn't open. I've deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn't open on my computer. There have been so many problems, I can't even remember them all anymore. I've wasted so much time trying to get Thryv to work, both by myself and with customer support, that it's maddening. I've asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does -- so NO INTEGRATION. I don't intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they'll get their 6 months' worth of money and run. Glad I only took the basic package to limit the damage.

Response from Thryv

Hi Michelle, we deeply apologize for your experience with Thryv so far. Would you mind sending me an email to gabriel.vasqu[email protected], with your account information? I would like to send this over to our Executive Claims team for further assistance. - Gabe

Mark
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

MY go to platform for business manageent

Reviewed on 16/05/2022

Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.

Pros

The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Cons

The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)

Response from Thryv

Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow.

We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Garrett
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A Huge Help for Small Businesses

Reviewed on 25/08/2020

Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Pros

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Cons

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

Alternatives Considered

GorillaDesk and FieldRoutes

Reasons for Switching to Thryv

Thryv met my early needs better than either, but I need to use PestRoutes as well now that my company has grown because it offers some mission critical technology that Thryv doesn't, and likely will never, offer because Thryv is not specific to my industry.

Response from Thryv

Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe

Dave
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Thryv for a field operations company

Reviewed on 31/05/2022

It has been a great experience, my costs are lower and my web presence is much better.

Pros

by far, the best feature is the optimization of my website with the 45+ search engines. All of our websites for all three regions are on first page of Google search engines thanks to their system. The customer portal is an awesome feature and so is the ease of use on the phone app.

Cons

The inability to send booking notifications and emails to multiple customers. Many of my customers are teams and I can only email and invoice a single person. I have to use workarounds for this.

Alternatives Considered

Housecall Pro, ServiceTitan, Jobber, and mHelpDesk

Reasons for Choosing Thryv

Service Fusions customer interface app and portals never improved for the 3.5 years that I used them.

Reasons for Switching to Thryv

Customer portal and google search engine optimizer.

Response from Thryv

Hi Dave, thank you very much for your review and for choosing Thryv. We are beyond excited to see you show up on Google searches and on the first page! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

maher
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product Great Support

Reviewed on 26/04/2021

enrollment for our school and engagement for our families

Pros

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Cons

I am pleased with the software cannot think of anything

Alternatives Considered

Constant Contact and Hootsuite

Reasons for Switching to Thryv

I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly useful

Response from Thryv

Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Cynthia
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Well Worth a Trial

Reviewed on 01/06/2022

My business advisor and customer success partners have been awesome.

Pros

Thry provides comprehensive management of the customer lifecycle starting with lead generation, through servicing and nurturing, through billing. No parallel on the market.

Cons

It takes longer to learn and understand its features, but worth the investment of time and effort to do so.

Response from Thryv

Hi Cynthia, thank you so much for your review! We are beyond excited to see that Thryv is helping you with the customer lifecycle. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Richard
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

New User

Reviewed on 27/01/2021

I like the website more than the one we were using.

Pros

I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

Cons

Need more help on using and integrating the features.

Response from Thryv

Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe

Academy Frame
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Thryve review

Reviewed on 26/01/2019

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Pros

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Cons

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

John
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thryv is the superior online small business management platform.

Reviewed on 05/03/2021

Again, the customer service and tech support is top notch, and blows all the competition away. As does the platform. Stop reading my review and join now! You can get a free demo customized to your needs by contacting [SENSITIVE CONTENT HIDDEN] Tell him John V sent you and that he owes me a steak.

Pros

Often, systems that try to be everything tend to have weak spots, or fail to fulfill promises. Not Thryv. The system is so robust and comprehensive, I still can't believe how amazing it is, and how few people I know who use it. I do all of my client, scheduling, billing, marketing, social media and web site management through Thryv. I would have taken me months or longer for me to set up what Thryv offers essentially out of the box, and it simplifies all those business facets by both consolidating them in to their platform and making them either easy to use or automated.

Cons

There is a learning curve to it, but any robust system will have one. However, Thryv customer support is the best I have ever experienced anywhere. Yes, ever. They call me to ask if I have any needs, and set up personal appointments by Zoom to walk me through the system to learn and customize it. I don't know of any other company doing that. Plus, there is 24/7 live chat and phone support.

Alternatives Considered

Doodle, Calendly, and Schedulicity

Reasons for Switching to Thryv

The unparalleled business solutions all in one package and integrated, and the customer support.

Response from Thryv

Hi John, it always makes our day when we hear how great Thryv is working for our valued clients. From the sound of it, you are a Thryv Expert, and reaching your clients on a whole new level. To get even more out of Thryv, feel free to join our Facebook Group - High Thryver's. You can engage with other Thryv Users and get the latest updates on Thryv. - Gabe

https://www.facebook.com/groups/highthryvers

Verified Reviewer
Overall rating
  • Industry: Insurance Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Yes, You Can Do It All

Reviewed on 09/08/2020

I now have the ability to see what is happening with my business under one roof. Like a wheel, there still may be addition spokes, but Thryv is the hub. It is the command center.

Pros

You can run your business on a single, intuitive platform with all the support you could want. The website design team is a huge value.

Cons

So much to learn, so little time. This is a powerful platform giving you all the arms you need to handle all the hats you wear as a small business owner. This thing is a beast for capability. It's worth the time & effort to become its master.

Response from Thryv

Hi, we are glad to hear that you are enjoying Thryv! Our software comes with many features, and the great thing is that it's here when you're ready for it. If you need any help, please call into our free, 24-hour Thryv support line. Our Thryv Service Specialists are available and ready to assist! - Gabe

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Thryv for HR use

Reviewed on 25/09/2018

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Pros

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Cons

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Response from Thryv

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Marilyn
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

HAND-HOLDING

Reviewed on 19/10/2020

I have had a terrific experience with Thryv! We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens. Very smart Humans!

I was considering another product, which I found, did not have the heart nor the care for the Client, that Thryv has!

Pros

You, each and All, are number ONE at patience, educating and hand-holding! I need it and many in my Profession have worked so hard to hone their skills - administration and computer were not in the mix. "other people did that" (thank goodness!). Now, it is up to us, as a Sole Practitioner, to do our own marketing, tracking, projections, follow-up, reminders, billing/coding and receivables! Whew! Thryv has freed me up to learn how to do these items, through technology. I'm thrilled to be learning! You have helped me to 'lay my panic down and to pick up the shield of technology'. Thank you! Be well!

Cons

It would be helpful, potential Users, to know yourself well before you try to have someone else create who you are and what you do, in the form of your Website. I woke up during my first meeting with a Web Designer and realized this person was not able to represent me and was not able to correctly create my brand - they didn't have experience with my Profession to understand, to bring concepts forward, etc. Just letting you know that there are enough Designers, on Staff, that your needs (whatever they may be) can be met. You have to know what your needs are (or it would help if you do).

Response from Thryv

Hi Marilyn, thank you for your review and feedback. Our goal at Thryv is to make sure that we are here when you need us and that you are proud of what you put out to the world to see.

If you ever need assistance, please call into our free 24-Hour Thryv Support line at 844-998-4798. Here you will be able to ask anything about the software and also to make unlimited changes to your website. Which by the way, I enjoy the lighthouses and shades of blue that you have used on your website! - Gabe

Brittany
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Software I Have Tried

Reviewed on 20/05/2021

9 out of 10

Pros

I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals.

Cons

I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue.

Example: If I have four jobs to divide between two crews, depending on when the work comes in and appointments determines on where on the daily calander the appt is placed and it would be really nice to be able to reorder appoints to when i have multiple appointments for different crews that are scheduled for the same time I can flip flop the placement so one crews appoints are together in the order they should be run instead of mixed and set due to how the calendar enterers information.

Response from Thryv

Hi Brittany, thank you so much for your review and feedback. Thryv is continuing to evolve and will release enhancements throughout 2021. In your Thryv Dashboard, you can leave suggestions to our team and follow the topic for the latest updates. - Gabe

Julie
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer Relations

Reviewed on 12/09/2022

My experience with Thryv has been wonderful. The staff is not only friendly, but very knowledgeable of E-Commerce and how to succeed in my business.
After spending a large amount of my budget with two other services, Thryv is the only platform that made me feel that I have a team behind me and my Business.

Pros

Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended

Cons

If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.

Response from Thryv

Hi Julie, thank you so much for your review and valuable feedback. We are very excited to hear that Thryv has helped your business grow and that you can rely on our team to help you when you need it. I will make sure to take your feedback to our team to see what they can do! - Gabe

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Ease of Use

Reviewed on 28/12/2021

It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.

Pros

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

Cons

I feel there needs to be easier access to training to use the product.

Response from Thryv

Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule.

We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe

Quille
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thryv has helped me thrive!

Reviewed on 05/10/2020

Overall experience comparable to other systems is fantastic!

Pros

The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.

Cons

Not much. Wish it was cheaper, but it’s worth every penny! ;)

Alternatives Considered

Mindbody

Switched From

Mindbody

Response from Thryv

Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe

Anthony
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for job production

Reviewed on 13/10/2022

Good support

Pros

Easy to use I like the way you can go on to the system update the different contractors on what they have to do that day or in the future

Cons

Nothing It’s a very easy program to implement and use I like it

Response from Thryv

Hey Anthony, thank you for the review and that is awesome to hear that you are able to work with your employees on a whole new level. If you ever need anything, please let us know. - Gabe

Mj
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Thryv is easy to use!

Reviewed on 23/08/2022

Thryv has been a huge time saver, allowing my technicians to see all the information about the next service call. It incorporates Google maps so they also have directions. Before they leave our shop, they can view their calls and ask any questions that may arise.

Pros

I like all the features but also that the features are customizable for our needs. Thryv is always making improvements and their customer service department is great!

Cons

I don't like that some fields are required fields, as they don't apply to the way we use Thryv.

Response from Thryv

Hi MJ, thank you so much for your review. We are excited to hear how Thryv is saving you and your employees time when it comes to seeing appointments and directions. Thank you for your feedback on the required fields, I will make sure to take this back to our team. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Catherine
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thryv helps me Thrive!

Reviewed on 11/06/2019

I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Pros

As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Cons

Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

ROSALINA
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

VERY DISAPPOINTING / STAY CLEAR FROM THRYV

Reviewed on 22/01/2020

I purchased the Trhyv Leads Program in September 2019. They put in spectacular numbers as far as Exposures, Qualified Contacts, etc are concerned . However, actual leads that called were only about 3-8 a month but a lot of the calls are either duplicates or soliciting sales calls or my current clients already. I called in November to complain because I am being billed $809-/month but never got a quality call or business from this program. [SENSITIVE CONTENT HIDDEN], Manager, stated thay they will improve the leads and if no improvement by December, he would personally cancel the contract effective December 1, 2019. There was no improvement and I kept calling my Account Manager, [SENSITIVE CONTENT HIDDEN] after that to keep their promise of cancelling the contract per [SENSITIVE CONTENT HIDDEN] assurance , but no one has cared to call me back. I also called Customer Service to cancel but would not cancel stating that I have a 6 months contract with them. Why the heck would I complain if they are doing a good job? Why would I continue to pay them $809- a month for not delivering what they promised? This is what I call stealing money from small business owners ! I WILL CONTINUE TO SHARE MY EXPERIENCE TO EVERY SOCIAL MEDIA about Thryv unless they cancel my subscription effective December 1, 2019. I will put in updates about this from hereon !

Pros

Nothing! The software promises spectacular numbers but not able to deliver Leads!

Cons

Everything ! All the numbers are lies ! The Account manager and her Manager.

Response from Thryv

Hey Rosalina!

Thanks for the review! When retrieving your account, it shows it's been resolved. If this isn't the case or you have any further issues, don't hesitate to reach out! We will get on it ASAP and notify you. Thanks! -Chandlor

Kimber
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Not able to fully manage a business

Reviewed on 05/12/2020

I wanted to love thryv so much because it does offer a lot! The marketing was amazing. But at the end of the day, thryv was priced too high and did not offer the things necessary to run my business.

Pros

I liked the layout, ease of use as far as scheduling clients and the online booking options. The staff permissions and customization of those permissions, were useful.

Cons

Could not add tips to a service. Could not schedule multiple services for a single client at one time. Client could only schedule one service. Could not add services to checkout which made keeping track of services received was impossible. Did not offer the options needed to run daily reports.

Response from Thryv

Hi Kimber, thank you for your review and feedback. Thryv is always looking for ways to improve for our clients. One of the ways we have improved is by having a new payment system, Thryv Pay, that allows your clients to tip for your service and receive payments quicker by using ACH payments.

As we continue to improve, we will take your feedback to our team. We always hate to lose a client, but we hope to earn your business in the future. - Gabe

Deanna
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

stay away.... your business will plunder.

Reviewed on 24/03/2022

stole my money

Pros

customer service is nice and helpful. your rep will lie to your face during the process.

Cons

Worst Company I Have Ever Encountered. They Will Jack Your Website And Keep It Regardless If You Pay In Full. All They Did Was Copy Our Previous Website Information And Change The Layout Of Our Website. [ Sensitive Content ] Has Been No Help To Us At All. She Does Not Check In With Us On How We Are Doing. I Do Things On My Own Now And Still, Pay $2,500 A Month Until Our Contract Ends. I Want Our Website Back. We Had To Pull Another Business Loan Out Since Starting Thryv. They Have Ruined Our Previous Organic Seo Ranking. They Sub Their Google Adwords. They Lie. They Do Not Deliver Their Promises. Buyer Beware Stay Away.
they are yellow pages, then dex media, now thryv.

Response from Thryv

Hi Deanna, thank you for your feedback. We have sent your account to our Executive Claims teams for further assistance. We have tried calling and sending you emails, but have been unlucky in trying to reach you. If you could respond to the emails, we will be happy to assist you. - Gabe

Amanda
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Give it a go!

Reviewed on 19/04/2022

There were many benefits when using Thryv, such as the ease of creating announcements, the emails filed on each client card made it easy to find and gave a history and making appointments was a simple step. The clients preferred to use the Outlook email system, therefore, using Thryv did not work out as had hoped.

Pros

As there is a client card for each client, the emails are easy to read and find. When using the Marketing section for any announcements, made the process quick and easy. Thryv was easy to use once you became familiar with how things worked. The integration in the business was made easy with the help from Thryv.

Cons

When using the text feature, we found that clients were not receiving or responding to the messages.

Response from Thryv

Hi Amanda, thank you for your review. We are glad to hear that Thryv was able to help you stay organized and made your marketing efforts easier.

Also, thank you for your feedback. If you don't mind, would you send an email to [email protected]? I would like to get more information on your feedback and see if there is anything we can do to assist! - Gabe