EngageBay CRM Reviews

In our case we needed to communicate with a large email list and found engagebay an affordable way to do that. They have a good set of features to manage campaigns and receive feedback on email sent and opened.

There are some features that high end services offered but at their price point I felt like we received excellent value.

all option that offer, like the book appointment, all api, the simplicity of use...

It's only in english, the sav only in english

They have a pretty generous free plan to try things out and a very wide product-range so that you can do everything from EngageBay.

The layout/navigation in the platform doesn't feel super natural to me.

I've had the pleasure of using EngageBay for our business, and I can't recommend it enough! Here's what stands out:

Comprehensive CRM: Keeping track of leads and customers has never been easier. The CRM is intuitive, with customizable pipelines and contact management features.

Email Marketing Powerhouse: Their drag-and-drop email builder is so easy to use, and the ability to segment audiences has really helped us send targeted campaigns.

Marketing Automation: We’ve set up automated workflows that handle email follow-ups, lead nurturing, and even social media scheduling. It’s like having an extra team member on board! 🙌

Affordable Pricing: EngageBay offers all these powerful tools at a price that small and medium businesses can afford, which is a huge plus!

Landing page buildings could be better to have better experience

The best thing about this CRM is the ease of use. I found it easy to learn and continue using.

There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages.

Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services.

I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.

Marketing multichannel with CRM integrated solution in very effective price.

The lack of downloading the report options. No in deep analytics for email marketing.

Support, easy to use. The similarity with other MKT platforms

No dashboard with recent activity and contacts tracking

EngageBay has completely transformed the way we manage our customer relationships! As a small business, we needed an affordable CRM solution that didn’t compromise on features, and EngageBay has exceeded our expectations on all fronts.

The user interface is incredibly intuitive, allowing our team to quickly learn and start using it efficiently. The ability to have all our marketing, sales, and support tools in one place is a huge time-saver. From email marketing automation to lead scoring, everything works seamlessly. The visual pipeline gives us a clear overview of our sales process, helping us stay organized and focused.

What really stands out is the exceptional customer support. Whenever we’ve had questions, the EngageBay team has been prompt and helpful, ensuring that we’re maximizing the platform’s potential.

There is nothing not to like about EngageBay

EngageBay CRM has transformed our customer management! The all-in-one platform is user-friendly and packed with features typically found in more expensive tools. I especially love the marketing automation and seamless integration across sales and support. It’s a powerful, affordable CRM with fantastic customer support—highly recommended!

EngageBay CRM is a fantastic tool overall, but the customization options could be a bit more flexible. While the interface is easy to use, a few more layout customization features would be helpful. However, the regular updates show they're always improving!

EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time.

EngageBay CRM is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform.

I found EngageBay CRM to be highly intuitive and user-friendly. Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. The pricing is also very competitive, especially for startups and small businesses. Customer support is responsive, and the platform offers good customization options for workflows and dashboards.

While EngageBay offers a broad set of features, some advanced functionalities (like deep reporting and analytics) feel a bit limited compared to more premium CRMs. Additionally, integrations with third-party tools are improving, but it lacks some of the deeper native integrations that larger platforms provide. The mobile app also has room for improvement in terms of speed and usability.

EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently.

I am a huge fan of it. There are no downsides.

I love the simplicity of setup and use. Previously I used Salesforce. It's very powerful tool, but was too complicated for our nonprofit organization.

The knowledge base is for me too general. Doesn't cover more sophisticated issues. You need to submit ticket to get help.