EngageBay CRM Reviews
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868 Reviews
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A dizzying array of tools in a nice, integrated package
Reviewed on 01/06/2024
Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Pros
The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.
Cons
It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.
Reasons for Choosing EngageBay CRM
I was actually testing both simultaneously having ruled out several others already. This platform is just much easier to get going on with far less customization needed. But the ability to customize is there if I do need it.Switched From
Zoho OneReasons for Switching to EngageBay CRM
It's a powerful platform with simple payment structure- Industry: Publishing
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Solid CRM system
Reviewed on 23/12/2024
I am not that experienced in CRMs in general. I've tried different ones throughout the time, but...
I am not that experienced in CRMs in general. I've tried different ones throughout the time, but this one is the best in terms of getting it tailor made for you. Also love marketing stuff.
Pros
It has everything you need at one place, and it is extremely easy to set-up.
Cons
You paying per user. I know it is to mich to ask, but some users dont need the full functionality of the CRM. But unfortunately it is with most of CRM systems like this.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Switched from Hubspot to Engagebay
Reviewed on 22/04/2024
The experience was not bad, but i am not sure if i would use it again.
The experience was not bad, but i am not sure if i would use it again.
Pros
Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.
Cons
The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.
Response from EngageBay
Hi Philipp,
Thanks for your feedback.
We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
My experience with Engagebay
Reviewed on 25/10/2024
Overall it is a fluent experience using engagebay.
Overall it is a fluent experience using engagebay.
Pros
ease of use and simple to get started with.
Cons
Some levels of automation can be still better.
Alternatives Considered
LeadpagesReasons for Choosing EngageBay CRM
it was expensive for similar features. while other features i did not use much.Switched From
LeadSquaredReasons for Switching to EngageBay CRM
just took a trial and i liked the features better.- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Easy to use and affordable
Reviewed on 21/12/2024
Describe your overall experience with EngageBay CRM
Describe your overall experience with EngageBay CRM
Pros
One of the standout features of EngageBay CRM is its user-friendly interface, which makes it easy to navigate and manage customer relationships without a steep learning curve. The affordable pricing makes it an attractive choice for small and medium-sized businesses.
Cons
The upload limit is a bit restrictive and could definitely be increased to provide more flexibility and accommodate larger files or data, offering a better overall user experience.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great platform for CRM needs
Reviewed on 06/01/2025
Great platform for CRM needs, the support team is also very quick in responding to any queries. All...
Great platform for CRM needs, the support team is also very quick in responding to any queries. All in all worth the money.
Pros
Ease of use
Quick response of support team in all time zones
Cons
Fir advanced features, assistance of support team is required, that sometimes becomes a challenge
- Industry: Financial Services Software
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Interactive Trainings
Reviewed on 21/11/2024
The support is good but I wish there was more interactive training on how to best use Engagebay to...
The support is good but I wish there was more interactive training on how to best use Engagebay to optimize my business and ROI for the CRM
Pros
The simplicity of the program and feature to schedule appointments
Cons
Does not interface with Apple mail and iCal
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
EngageBay CRM The Perfect Package
Reviewed on 05/12/2024
All good providing the perfect solution for Email Marketing with bunch of ready template, easy...
All good providing the perfect solution for Email Marketing with bunch of ready template, easy navigation and perfect designs.
Pros
EngageBay CRM is overall the best bundle or we can say the complete package and Email marketing is way to go partner from EngageBay as of now but the features are offering are unmatched nice designs, ready templates, landing page creator and more at a very affordable price.
Cons
All is good as of now but they can improve the support.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent resourse
Reviewed on 26/12/2024
Has been exactly what I had hoped for when I found it
Has been exactly what I had hoped for when I found it
Pros
Email tracking - excellent - has done exactly what I needed it to do
Cons
I have no complaints yet - everything works just like promised
- Industry: Airlines/Aviation
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Definitely worth persisting and getting through the initial learning curve.
Reviewed on 21/11/2024
It takes a while to get to grips with it, but once it all starts making sense it definitely helps...
It takes a while to get to grips with it, but once it all starts making sense it definitely helps to organise my leads.
Pros
Compared to many other CRM tools, it is quite an affordable option.
Cons
There is a fairly steep learning curve to begin with.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pleasantly Surprised
Reviewed on 17/07/2024
I've used this platform for about 6 months now. Once I got passed the warmup process there have...
I've used this platform for about 6 months now. Once I got passed the warmup process there have been no limits. I highly recommend it.
Pros
I like the platform overall. I went in just expecting an email platform but have gotten so much more out of it. The landing pages and ability to bring in my own coding into their platform has saved lots of time for me. Their customer service is top notch and responsive.
Cons
It's not the BEST platform out there. And it's priced that way. No knock against it at all. The best platforms out there cost a fortune. This is the best bang for your buck you'll get anywhere bar none. If money is no object go someplace else. Pound for pound eEngagebay is the real deal.
Reasons for Choosing EngageBay CRM
Both Brevo and Constant Contact had poor customer service. Their product was too limited and when you really wanted to use features in the product they had a new bundle for you to purchase. They were honest and their sales tactics were offensive.Reasons for Switching to EngageBay CRM
Mostly price but I could have went either way as I do like Moosend and Klaviyo and have used them in other capacities in the past.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredible Engagebay
Reviewed on 08/08/2024
It has been an incredible experience. We transitioned to EngageBay from our previous tool, which we...
It has been an incredible experience. We transitioned to EngageBay from our previous tool, which we used for almost three years. The transition was much simpler, and there's so much more we can accomplish with EngageBay.
Pros
EngageBay has been an incredible tool for our automation needs. We've been using it for a while now, and it has so much to offer. I'm extremely happy with this tool.
Cons
The landing page creation sometime is a difficult task as we have to make changes to mobile and dekstop version for all the sections.
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
EngageBay - Just What I Was Looking For
Reviewed on 08/08/2024
Overall I am very pleased with EngageBay. It is the best solution I found for addressing my CRM...
Overall I am very pleased with EngageBay. It is the best solution I found for addressing my CRM and marketing campaing needs.
Pros
1. The functionality and flexibility to develop and manage comprehensive marketing campaign management .
2. The ability to create multiple landing pages to support a variety of lead magnets.
3. Very responsive support
Cons
There really is very little not to like abount EngageBay. There is a learning curve which is not difficult but easy to miss some details early on in the set up and development.
Alternatives Considered
KitReasons for Choosing EngageBay CRM
Ease of use, better integration of functionality, and more complete.Switched From
GrooveFunnelsReasons for Switching to EngageBay CRM
More flexibility and functionality. EngageBay is a better fit for my needs.- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Good option for someone needing a cost effective all in one CRM
Reviewed on 15/02/2024
The onboarding and ongoing customer support is fantastic. They are available almost instantly and...
The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.
Pros
The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.
Cons
You get what you pay for, it does what is needed, but does have limitations.
Reasons for Choosing EngageBay CRM
Keap became too expensive when our contact list grew.Switched From
KeapReasons for Switching to EngageBay CRM
Cost was significantly less and features were consistent.Response from EngageBay
Hi Warren,
Thanks for your review.
I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Value for Money makes it an Excellent Replacement
Reviewed on 01/09/2023
Very happy with the product due to it's price point, overall customer support and features. Some...
Very happy with the product due to it's price point, overall customer support and features. Some things did take getting used to which would be true of any new product, but it is packed with features and functionality a lot of which we haven't even tapped into yet such as a built-in helpdesk suite. At the moment we're just using it for contact management, e-mail marketing, automation and some CRM features.
Pros
It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.
Cons
There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best alternative tool for Marketing/CRM
Reviewed on 06/07/2024
I am positive for this app and making it a great alternative for tools like hubspot and all
I am positive for this app and making it a great alternative for tools like hubspot and all
Pros
Its been 2nd month we are using it and already have positive feedback for this app.
Streamlines and automates repetitive tasks are commendable, saving time and effort. Integration with apps is fantastic.
The CRM system addresses all our needs, backed by excellent support from the Engagebay Team.
The platform offers excellent automation for emails, landing pages, and forms, making it a great alternative.
Cons
I find there is a room for Improvement on GUI.
Template and Library is not vast, i guess engagebay can work more on that.
Alternatives Considered
HubSpot CRMReasons for Choosing EngageBay CRM
The Contact management system is not goodSwitched From
MauticReasons for Switching to EngageBay CRM
Affordable compare to other tools like HubSpot- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Engage Bay Review
Reviewed on 01/11/2023
I could not test all features as the trial is limited but my overall experience was good and it is...
I could not test all features as the trial is limited but my overall experience was good and it is a very good product. However you most likely will see this only if you use the paid version.
Pros
The CRM has many features and also has interactive dashboards with analytics to help focus on leads and data that matter. It also integrates well with 3rd party calendars and social apps.
Cons
The trial version has a lot of features restricted.
Reasons for Switching to EngageBay CRM
I have not made a decision over all these products as yet. I currently am using our CRM that we always have used.- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Cost Effective Marketing Solutions
Reviewed on 05/07/2024
The overall experience is good, ease to use and engaging dashboard makes a marketers life easy.
The overall experience is good, ease to use and engaging dashboard makes a marketers life easy.
Pros
Marketing multichannel with CRM integrated solution in very effective price.
Cons
The lack of downloading the report options. No in deep analytics for email marketing.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A great option
Reviewed on 25/03/2024
Pros
It is easy to use and work out with fantastic support offered along the way. Much cheaper than most of the alternatives and suits those starting out to the more advanced users
Cons
There is a limitation on the landing page content in that you can force people to sign up before they look at the page contents.
Alternatives Considered
Zoho CRM, Salesforce Sales Cloud, Slack, monday.com, Keap, Asana, and HubSpot CRMReasons for Switching to EngageBay CRM
Simple, affordable plans and covered everything I need with a chance to add more when needed.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Must have CRM tool for big or small organization.
Reviewed on 19/05/2024
Overall, this tool is easy to implement and use and thanks to their support team which is avl 24/7...
Overall, this tool is easy to implement and use and thanks to their support team which is avl 24/7 to help us. I used the tool during my internship, then I suggested the same to my current organization and hence, that's how we implemented it and now our whole team is using it and loving it.
Pros
1. It's collaborative working environment is so easy to implement and adapt.
2. We don't have to worry about losing our data anymore as all the data is now stored on the cloud.
3. Their server never gets down so our team works any time of the day they want.
4. According to the price, this is the best CRM with all the relevant features as compared to the other alternatives in the market.
Cons
The users might get lost during their initial days of using this due to their vast featuers but their resource modules are so helpful that they helps them to get back on track.
Also, their support team was always there to help us when we got lost using the tool or had any doubts.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
EngageBay Review
Reviewed on 03/10/2024
Pros
What I liked most about EngageBay CRM is its all-in-one approach, combining sales, marketing, and customer support tools in one platform. It offers automation features that help streamline tasks like email marketing, lead generation, and customer follow-ups. Its user-friendly interface and affordability make it accessible for small and medium-sized businesses, and the integration capabilities enhance overall efficiency. EngageBay also has good customer support and provides value for teams looking for a cost-effective yet robust CRM solution
Cons
What I liked least about EngageBay CRM is that its advanced features, such as reporting and analytics, can feel limited compared to larger CRM platforms. Some users might find the customization options restrictive, especially if they need highly tailored workflows. Additionally, there can be a bit of a learning curve when setting up automation, and the interface, while user-friendly, could benefit from more modern design elements. Depending on business needs, the scalability for larger teams may also feel constrained
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Engagebay = A cracked-egg turned phoenix!
Reviewed on 23/11/2023
Pros
Simply put, the ease of use is remarkable for people relatively "new" to this sort of thing
Cons
A con i have to mention is not really about EB but about the "cons" shown on this page, 4 of which have already been addressed and fixed by Engagebay (and work *remarkably* well as a matter of fact!) —
So anyone reading this, don't be put off by the cons mentioned without doing some due research on the brand spanking new features Engagebay now has.
- Industry: Accounting Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best services
Reviewed on 05/10/2024
Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable,...
Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place.
Pros
EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time.
Cons
EngageBay CRM is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Efficient and Straight Forward CRM
Reviewed on 12/06/2024
Pros
Efficient and Straight Forward CRM. Unlike other CRM, it is easy to use but once you get to the automation part, it gets a little not too friendly.
Cons
I really can't think of any right now. It needs more visibility so more people will use and buy this!
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very pleased
Reviewed on 06/06/2024
Pros
Good value and customer service. I'm impressed.
Cons
Nothing to add here. I don't have any complaints.