SuperOffice CRM Reviews

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

It is easy to use. You can find information fast. It is a pleasure to work with.

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

The several (personalized and combined) selections

The app functionality; it isn't available on your mobile phone. We would like to use the app functionality for our foreign customers, so also accessible after 5 / 6 pm and in the weekends.

Easy way to save information and make it accessible for collegues.

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

E-mail integration
Easy to use outside the office by using the pocket CRM app
E-marketing integration

Some things don't 100% fit the Dutch market
The integration between CRM en Customer Support needs improvement
The search feature still needs a % character

The software is a complete CRM system which fitts our bussiness sue.

It takes some time to adapt the working order of the product. This could be enhanced.

It is easy to use and you can easily keep in touch with your customers and your prospects.

The Customer Support has not been good when it moved from Sweden, but has improved lately.

It is easy to use. All the information you need is together.

There is nothing I don't like.
All the information you need is together.

It is very easy to link a client to a project and reverse. Correspondence, data, information and documents can be stored and easily retrieved.

The online support is a bit slow or the button doesn't work, so you have to email separately.

Linkage between all aspects of the customer, people, company, sales, projects etc.

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'

It’s easy to use and I like the way to work in it

The pocket version could be better, but I know that it’s going to be better soon

Almost everything, especially that i always can remind my self about the next thing to do.

Haven't discovered any not likeable things yet.

I like the fact that it helps me in my day to day work. I feel that I can not be without it, if I enter all data correctly.

Sometimes I have to spend too much time filling in fields that I do not think are applicable

Easy to use, good customizations options.

not many cons and looking forward for more news and updates

Standard software, no need for extensive programming
The support of the Super Office team during development and training
Nice ecosystem with apps to enrich your programm

Missing reporting possibilities
Set up propper reporting from your own KPI structure

The ability to have our contacts all in one place. Ease of search. Being able to add an interest (s) to each company and or contact to enable more detailed searches for marketing.

Quite a few options and lists for setup side takes a little time to navigate around. Once you get going it gets easier.

Integration with Outlook, word and other office tools.
Easy to use

Sometimes Outlook link fails and other small bugs

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

The development; there are not so many new features introduced last year.

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Thy way to sava end find documents can be approved

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.