BigChange Reviews
Overall rating
Filter by
Company size
Time used
270 Reviews
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Tomkinson Heating Big Change Review
Reviewed on 31/03/2023
In general a good experience. The engineers use the product well
In general a good experience. The engineers use the product well
Pros
Giving engineers jobs on tablet and getting correct job cards
Cons
There have been a few outages in the past which halt operations
Response from BigChange
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
William Hale Fire & Security Ltd
Reviewed on 01/06/2023
Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all...
Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.
Pros
Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.
Cons
A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.
Response from BigChange
Hi Jason
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Louise
Customer Marketing Manager
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
2 years+ BigChange use
Reviewed on 03/07/2023
BigChange has been a good, straightforward system for job management (after initial set up). It's...
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Pros
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Cons
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Response from BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Big change for a commercial gas company
Reviewed on 31/05/2023
Overall I am happy with BigChange but would like to see some more quality of life updates such as...
Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group
Pros
Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.
Cons
It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to Learn
Reviewed on 20/10/2020
Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of...
Tracking or engineers and adding jobs to the planner has been one of the most beneficial part of this system for us. PO and Quotation Forms are extremely helpful and being able to link every document to their relevant job saves a lot of human error.
Pros
Big Change is really easy to use. Simple and effective training made it easy to learn this new system.
Cons
When first transferring to Big Change, integration with our existing software did prove difficult. After some getting used to and extra training we use Big Change to the best of our ability.
Response from BigChange
Thank you for your wonderful review - we are always so happy to hear how our customers benefit from their BigChange system - thank you.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Powerful but outdated
Reviewed on 27/07/2023
It’s helped us grow 30%The tech support are amazing
It’s helped us grow 30%The tech support are amazing
Pros
The system worksheets are a game changer
Cons
It’s too clunky - multiple pop ups and no real organisational system
Alternatives Considered
WorkPalReasons for Choosing BigChange
Too restrictive Bigchange allows forced behaviourSwitched From
WorkeverReasons for Switching to BigChange
Better sales repResponse from BigChange
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Packed with functions
Reviewed on 08/10/2019
Ultimate visibility of the field resources in live time, looking to achieve better productivity...
Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.
Pros
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place.
Instant job status through the schedule tab means we can e the status of each job and each resource.
Cons
Very data heavy, lots of initial input and adding information
Reasons for Choosing BigChange
The business needed smoother processing of jobs, worksheets, delivery notes and transfer of information between operations and field engineersReasons for Switching to BigChange
Job watch was the best product "out of the box" without needing to add additional software packages and linking multiple platforms it was a "one stop shop". For all the functions we wanted in a package, Jobwatch had 5 more that we didn't realise we needed until we saw them. Totally blew my socks off.Response from BigChange
Many thanks for taking the time to review your BigChange system. Nothing matters more than the real-life stories and experiences of customers like yourself whose teams rely on the system daily to manage their business operations.
Thank you for the positive feedback and rest assured your additional comments will be passed along to our R&D team.
Best regards,
Team BigChange
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic onboarding process
Reviewed on 26/10/2023
Great team, very patient and helpful. We are excited for the efficiencies and improvements...
Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.
Pros
We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.
Cons
The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while
Response from BigChange
Hi Carla,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent CMS and Staff Management Tool
Reviewed on 27/01/2020
This software allows seamless management of client details and remote workers to allow for greater...
This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
Pros
Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records
Cons
Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports
Alternatives Considered
SimproReasons for Choosing BigChange
Alarm Master no longer met the growing needs of the business & customer service/support was lackingReasons for Switching to BigChange
A supported implementation and options for creating bespoke reports/fieldsResponse from BigChange
What a fantastic review thank you for taking the time to do this!
We love to hear how our valued customers benefit from their system.
Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports.
Thank you once again.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Bigchange has made life so much easier at Propview!
Reviewed on 13/07/2020
Great! Their customer services is amazing and the system is faultless!
Great! Their customer services is amazing and the system is faultless!
Pros
It is an all in one solution. There are many 'similar' products out there but none that are packed with all the functionality that Jobwatch offers
Cons
It requires quite alot of setting up, other products I have used dont require so much back-end set up and are able to create settings as and when necessary
Alternatives Considered
JoblogicReasons for Choosing BigChange
Jobber does not have the functionality of sending SMS updates to job site contacts & as a result requires alot more work when booking in jobsSwitched From
JobberReasons for Switching to BigChange
Bigchange offers alot more within their softwareResponse from BigChange
Thrilled to hear life is that bit easier for you since you selected us as your service partner. Your lovely feedback will be passed along to our RoadCrew Customer Service Team - thank you!
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
SVS using Big Change Job Watch Software
Reviewed on 01/02/2021
Pros
Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users.
The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.
Cons
It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding.
Stock module could be improved, enabling stock usage deducted from stock holding without manual process.
Alternatives Considered
Dynamics 365Reasons for Choosing BigChange
Microsoft Dynamic did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etcSwitched From
Dynamics 365Response from BigChange
Thank you for your detailed review - it is really appreciated.
As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new.
Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates.
Thanks again!
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
J.Hull Plant Engineers
Reviewed on 01/03/2023
Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and...
Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.
Pros
The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.
Cons
The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.
Alternatives Considered
JoblogicReasons for Switching to BigChange
Big Change offered Stock and Inventory function.Response from BigChange
Hi Susan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I would not hesitate to recommend Big Change to any service
Reviewed on 28/02/2023
Very positive experience- it has transformed the efficiency of our business.
Very positive experience- it has transformed the efficiency of our business.
Pros
Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic
Cons
Took a while to set up but worth it in the end.
Alternatives Considered
Dynamics 365Reasons for Switching to BigChange
Less expensive and less complicated! More user friendlyResponse from BigChange
Hi Carly
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Market leading product with a huge amount of flexibility and excellent customer support
Reviewed on 18/11/2022
Excellent, superb team. Approachable, helpful and constantly improving.
Excellent, superb team. Approachable, helpful and constantly improving.
Pros
The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software.
Cons
It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed.
Response from BigChange
Hi Greg
Thanks a lot for the extensive feedback and for working with us over the last year to provide insight on where we can continue to improve and serve our customers better. It's great to be on the journey with EMS and we look forward to working closely together so we can continue to help you accelerate your business.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The good, the bad and the getting it right!
Reviewed on 01/06/2023
On boarding was fantastic, being able to use the system to achieve what we want is a really good...
On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Pros
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Cons
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Response from BigChange
Hi Suzanne,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system.
Please email me directly, and I will arrange a visit; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent all round system
Reviewed on 01/09/2023
Pros
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Cons
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Response from BigChange
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Big Change in the fire industry
Reviewed on 02/08/2021
Good overall but I don’t think that one day demo is sufficient to really see how the system will...
Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have. I think Big Change should offer a review some time after implementation to see if how you use the system can be improved
Pros
Easy to use for job management and tracking. Not so easy with integration into existing processes so needed to adapt but quickly started to see the benefits of the system
Cons
There is no flexibility with regards quotation templates. If you create your own it can only be downloaded as a pdf not word so there is no flexibility to amend it. The process for creating and populating templates is complicated and help from Big Change to implement is expensive
Alternatives Considered
SimproReasons for Choosing BigChange
Alarm master prices increased so we looked at alternativesReasons for Switching to BigChange
Integration of the tracker systemResponse from BigChange
Thanks for taking time the time to leave a review, Steven.
All comments are taken on board and we appreciate the positive feedback.
BigChange
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Use it or Lose it
Reviewed on 06/01/2023
Always a very helpful organisation from top to bottom.
Always a very helpful organisation from top to bottom.
Pros
There is such a vast array of help within this software to help you run the business.
Cons
Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go.
Response from BigChange
Hi Terry
Thank you for leaving a review. It is great to see you getting the benefit from our software and that you have found it useful to have a level of tailoring to suit your business requirements. We are always looking for ways to help you navigate the system and for us to be able to help look at areas you may not be using and that could deliver you more value. This is the purpose of our Customer Success team so if you are not already in touch with your Customer Success representative please reach out and I can connect you.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
We couldn't manage without it
Reviewed on 05/01/2023
Great customer service, every interaction has been friendly and helpful. The team do periodic...
Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now.
Pros
We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes.
Cons
Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain.
Response from BigChange
Hi Jessica
It is wonderful to see such great feedback so thank you for taking the time to share it with us. We are constantly trying to get the balance right between functionality and service, so I'm pleased you are seeing benefits in both areas.
I am pleased you are seeing improved visibility across your by using BigChange and that the new reports are starting to help provide more detailed insights so that you can make business decisions.
If you do need more assistance with the templates or if you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer Survey
Reviewed on 18/03/2021
All our problems are almost always resolved in a very quick time, if they are not communication...
All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.
Pros
We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow.
We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.
Cons
Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis.
Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence.
We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.
Response from BigChange
Thank you so much for your wonderful review - we are so pleased to hear how your BigChange systems helps your both your drivers and the back office team.
We are keen to address your SD card issue and will give you a call shortly to discuss.
Thanks again!!
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Big Change Review
Reviewed on 31/08/2023
Pros
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Cons
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Response from BigChange
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great CRM software
Reviewed on 03/04/2023
Pros
The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.
Cons
The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.
Response from BigChange
Hi Joe,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
I am sorry to hear about your issues with not being able to filter by supplier, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
- Industry: Construction Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Go To for all your resource and fleet management.
Reviewed on 29/09/2023
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and...
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Pros
- Intuitive UI- Great Support- Live Tracking- Customisation
Cons
- If you have multiple systems you cannot use them both with the same e-mail easily.
Response from BigChange
Hi Mark
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Office you can take with you anytime, anywhere.
Reviewed on 22/07/2020
we have lowered admin time/paper trail overall through simplifying our process thanks to big change...
we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.
Pros
As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.
Cons
implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.
Response from BigChange
Great review title - we might use that!
Welcome on-board and thank you for taking the time to review us and we are so pleased to hear you have simplified your processes and are benefitting from having everything at your finger tips on one platform!
Thanks again
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Buyer beware
Reviewed on 20/06/2019
The training was poor to say the least - we were told four different ways to process jobs in four...
The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Pros
We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.
Cons
It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.
Response from BigChange
Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.
