Hotel Effectiveness

4.8 (145)
Labor management software for hotels

Overall rating

4.8 /5
(145)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support Software
4.7/5
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145 Reviews

Mary
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User Friendly

Reviewed on 10/05/2019

Having Hotel Effectiveness has eliminated the 'manual' entry of employee timecards. The punches are electronically made and housed within Hotel Effectiveness. So when it comes time to process payroll it is so easy. Just pull a report and it can download all the payroll information into our payroll accounting software.

Pros

The software is very user friendly. It is easy to navigate from page to page. It has 'real time' punches. There is no need to 'wait' or having to manually capture time punches.

Cons

I have no cons about the software at this time.

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Liz
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Hotel Effectiveness Review

Reviewed on 03/05/2019

Overall pretty good.

Pros

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Cons

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

Response from Hotel Effectiveness Solutions

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Marcelo
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Holdiay Inn Express Simi Valley

Reviewed on 03/05/2019

All right

Pros

The most I like about this software is: Easy friendly to use

Cons

Does not prevent employees not to clock in when the 30 minutes meal break is not over. Not compatible with ADP. I have to enter numbers of hours in ADP manually.

Response from Hotel Effectiveness Solutions

Thank you for submitting this thoughtful review. We do have an integration with ADP, so you should not have to re-enter payroll data manually. We can also talk to you about configuration of your time and attendance system to have the controls you are seeking. We value your feedback and are fully committed to providing everything you require to be successful.

Nancy
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Opportunity

Reviewed on 10/05/2019

I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Pros

I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Cons

There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Jonathan
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to Use- Straight Forward to Learn

Reviewed on 03/05/2019

This is my second hotel working with Hotel Effectiveness. I enjoy the ease of use and find the tutorials very informative. Scheduling is simplified and doesn't experience lag. The option to set up auto-generated reports for to monitor labor offers peace of mind.
Great asset to equip your hotel operations team with.

Pros

The software is easy to use. There are a list of tutorials to offering ease of use learning the software.
It's very straightforward and user friendly. Scheduling is made efficiently and the program is not heavy to run. Forecasting formulas for allocating labor hours is seamless. Adding users is straightforward. You can add tips, declare tips, bonuses, incentives, PTO, and vacation in a breeze.
Allows for employees with multiple coding without manual calculation for rate differentials.

Cons

Although was resolved by customer support; slight challenge coding an employee with a promotion.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Eva
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Labor Saver

Reviewed on 14/05/2019

Hotel Effectiveness has helped me greatly with productivity. It's a great tool since I can show an associate how well they are doing with actual, real time numbers/information so they better understand enabling them to have a better grasp on their performance

Pros

I use the software mainly for scheduling and tracking productivity. Hotel Effectiveness takes the guess work out of this process since it tells how many people you need to schedule and what time they should finished.

Cons

There is nothing that I do not like about the software at this time. I think this is so be of how I use it because everything is loaded (forecasting, labor plans etc.) for me, it just utilize it.

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Ben
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Pleased!!!

Reviewed on 05/05/2019

Managers are in better control of their labor. We can more quickly identify labor issues by position or person, whether that is needing to hire more to reduce overtime or not having the tools for employees to effceinently do their work.

Pros

H. E. is easy to use and allows the user the ability to manage you labor cost with the click of a mouse. I also like the timecard feature is easy to view for the manager to see times and total very quickly.

Cons

There is nothing that I do not like about the software.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Olivia
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

HE Review

Reviewed on 03/05/2019

HE is a great way to track our labor productivity in real-time. It also allows us to break down trends with all of the historical data it provides.

Pros

It is so easy to use. I love the details reports. There is a lot of information you can break down.

Cons

I am not in love with the new format. I wish MyHotelTeam.com had more functionality. Like allowing associates to swap shifts via the site. It also needs an app for associates to access quickly on their smartphones.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Bill
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Management Tool

Reviewed on 06/05/2019

Our experience has been fantastic. They have been great to work with

Pros

I like the industry specificity. I like the mobile aspect. I like the daily reports. I like that Plan fluctuates by occupancy and revenue. I like the ease of use. I like the excellent service. I like almost everything about it and encourage everyone I meet to use it.

Cons

only one complaint - it does not prohibit Meal Period violations, which is an issue in California

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Scott
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for keeping payroll

Reviewed on 30/09/2019

We utilize this software to keep track of all housekeepers restaurant staff and front desk staff. It shows a great snapshot of places where we have challenges and where we can save to increase profit

Pros

The streamline of the last update is smooth. The information once updated shows the changes clearly.

Cons

The next update should have in it the changes should be in real time. When putting in termination dates, or adding a name should be instant.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness taking the time to share your thoughts. We are making improvements on our new app and your experiences are definitely taken into account.

Monica
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love it !!!!

Reviewed on 17/09/2019

A great tool to hold everyone accountable managers and associates included.

Pros

The ability to send each associate their own schedules and communicate the reasons for accepting time off and not accepting.

Cons

Not able to add multiple job codes for communication for schedule what happens is if someone has two job codes then we cannot email or text info to them.

Response from Hotel Effectiveness Solutions

Thank you for taking time to leave a review! Your experience using Hotel Effectiveness means a lot to us and your recommendations to make our product better is always taken into consideration.

Mary
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This is about Hotel Effective

Reviewed on 04/05/2019

Helping the business save.

Pros

Its the best I ever used it help you keep up with who is over in they hours and how many hours you should work for the amount of work you have.Also it help to know who you can have too leave early on a not so busy day. Its the best I love it.

Cons

that it cant tell you everything about .

Response from Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Sanjiv
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great platform

Reviewed on 10/05/2019

Pros

Covers from initial time input data to labour calcuation and budget with comparision . Scheduling is a plus side.

Cons

In time and attendance, when you select Time Card and Employee towards the bottom of list you again have to scroll up the page to view the deatils on the time card.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Leslie
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

HRD

Reviewed on 14/05/2019

Better control of overall payroll hours/dollars and departments/employees with challenges are easily identified.

Pros

The ability to track overtime, missed punches and adjust schedules to avoid overtime. Schedules that don't vary can be copied from one week to the next. Comments can be entered as explanation of variances and use by managers can be tracked.

Cons

Our operations schedules need to be prepared as we did prior to Hotel Effectiveness, then entered into Hotel Effectiveness. Our prior schedule file allows for manual adjustments to arrivals/departures/etc for a more accurate schedule based on forecasted business.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Dreama
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for controlling labor

Reviewed on 03/05/2019

I am able to control labor, track birthdays and anniversaries.

Pros

I like that it shows a break down of all departments, including hours and wages. It helps me to get ahead of employees who are headed towards OT.

Cons

I wish there was an app for my smart phone.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Randy
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

GM at Holiday Inn Express

Reviewed on 03/05/2019

I have been able to met or exceed in beating my labor costs against my budget and forecasts. I feel more confident in my labor cost and explaining why we were over a day. I can drill down to see trends that may be happening.

Pros

The data that I can see and the information daily of how we are doing with our labor costs. The scheduling feature is fast and easy also.

Cons

Nothing that I can think of. This software has been wonderful to work with.

Response from Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Chelsa
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

HE Review

Reviewed on 10/05/2019

Over all It really helps with labor control.

Pros

It's very user friendly. It helps control labor and is very useful in weekly scheduling.

Cons

There wasn,t much I didn't like about the software.

Response from Hotel Effectiveness Solutions

Thank you for submitting this review, Mr. Howard! We value your feedback but are a bit confused. In your review you seem to really like us, but you rated us 2 out of 5 stars? Please let us know what we need to do to earn a 5-star rating!

Ray
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

General Manager

Reviewed on 10/05/2019

payroll controls. Easy access to see payroll out of line. the multiple daily emailed updates ensures I catch all errors. great tool to gauge success and needs.

Pros

ease to use
scheduling features
the Daily 5 Minute checklist. Ease to see who out of line with payroll and staffing
the late/absence feature
ease in reading team comments
daily tracking

Cons

scheduler input feature. hard to read F+B covers and revenue

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

caroline
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Hotel Effectiveness

Reviewed on 27/05/2021

I've enjoyed my experience with hotel effectiveness.

Pros

I like the reports that hotel effectiveness sends me daily to keep up with our revenue pace and comparison to last year.

Cons

I don't have anything that I dislike about Hotel Effectiveness. I've enjoyed using the app for our hotel needs.

Robert
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

HE review

Reviewed on 24/09/2020

I use it everyday to help the hotel find areas where we need help and where we overspend

Pros

I like the mobile aspect it makes it easy for employees to see their updated schedule whenever I update it

Cons

I dont like the fact that it times out quickly. I also would like to see it integrate with other apps as well.

Glen
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very good way to track payroll

Reviewed on 06/05/2019

Like the product, like the OT and time card tracking, solid functionality

Pros

Time card tracking, OT reports, daily time check

Cons

employee set up a bit clunky, reporting OK, system runs slow at times

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Allison
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great process

Reviewed on 03/05/2019

I would recommend

Pros

The ease of adding time clocks and moving over the times to mpay.

Cons

Customer service doesn't email back, and it is hard to get ahold of anyone.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Linda
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Hotel Effectiveness!

Reviewed on 05/05/2019

My experience with Hotel Effectiveness has been wonderful. I love the time it saves me when making the boards. Making schedules is so much faster and efficient with the requested days built in the system. I like being able to track board times.

Pros

How much time it save on a day to day basis.

Cons

Not being able to delete shifts once you have created them.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Brenda
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Hotel Review

Reviewed on 03/05/2019

Pros

I liked the ease of use and understanding of results.

Cons

Not always realistic hours based on business of our in house laundry.

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Margaret
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Greatest Software Ever

Reviewed on 03/05/2019

The fact that this a a mobile app is all that more appealing.

Pros

Everything. The fact that I can sheduled employees and monitor there attendance and at the same time see my revenue. Very friendly user.

Cons

Perhaps a bit faster on the upload. At times it runs slow. (could be weather related)

Response from Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.