GovPilot Reviews

Keeping track of licenses. We use this often especially in the beginning of each year.

Ease of use. I think the software could be more user friendly with better help screens.

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use.

Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem.

The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.

So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced.

Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds.

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

There is nothing I don't like any things I thing need tweaking they take care of. No issues at all.

This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!

There isn't much that I don't like about this software

Module interaction with Departments throughout the City

There are many pros with this software. The only thing I am awaiting on is integration so that when a web payment is made, it automatically makes an entry into the transaction log and zero's the account accordingly.

The software is easy to use.
Now everything is in one place.

A little hard to understand in the beginning

The functions are very flexible to our needs. The support you receive is prompt and very friendly. If you need changes, the staff is always available to help.

It took awhile to learns the ins and outs. But now wonderful. We can change as the need arises and staff is very prompt.

The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.

Haven't been using the software long enough to see any long term concerns.

The Borough processes many permits and licenses on a daily basis. It's very efficient to have the system populate and print them.

The view. In every category, there just seems to be to much information required! I also dislike that everything is addressed driven.

Very User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product

Ease of use for both employees and residents using the program. Good communication tool as linked to our website.

It can be a forum for a constant complainer to use and answering is time consuming. Addresses need to be exact when looking up. It would be easier to be able to punch in the street name if unsure of address.

GovPilot will work with you to develop customized solutions that fill the need in your office operations. They are more than one size, out of the box process that you are required to adapt to.

Their processes work best in Google Chrome and that can be restrictive. Our office operates mostly with Internet Explorer.

GovPilot is very user-friendly and staff is very helpful and easy to work with.

It would be great if there were more options to run different types of reports for each module.

The ability to quickly and easily look at the all the applications and see the status of them as a whole.

The load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed.

Program is simple and easy to use. Maps help in identifying properties easily.

I have not experienced anything at this time.