Rain POS Reviews

The ease of this software is very important. Being a small business i really don't have an I.T department so you guessed it we all become the I.T department in our office. The templates are easy to fill out and get your online presence ready for your clients.

The con is not a Rain problem it's not having the time on our side to complete at this moment.

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

I like how easy it is to add inventory and update the website as needed

the sizing and rotating of photos that I take

Customer support. Software is easy to understand after basic lessons.

Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)

Ability to track sales & purchases on a daily basis if needed

Length of time that it takes to make requested changes in the software

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Overall, this product has helped us get our products on the web and other selling sites quicker than in the past. The rental and class features have saved us a bunch of time

Too many bugs in almost every feature. In addition, bugs are fixed and changes are made without communication to the user base. Rain keeps adding features but the basic features still are buggy especially in accounting for costs and inventory valuation. In addition, once a bug is submitted and sent to development, we are not sure of the timing of the fix or the actual fix.

I thought Rain had it all, POS, web, work orders. But product is such a disappointment.

The system fails every day. Something stops working every week. Receipts stop printing correctly, barcode doesn’t scan.

Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.

There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.

The Software is so easy to use and if you need help the support team is always willing to help.

I would like the software to integrate with Facebook and Instagram.

Easy to use, and help with inventory and daily and year end reports

We have no suggestions for any new features we would like to see.

We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory.

The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information.

Keeping track of inventory , able to make changes

Doesn’t always record fabric sales properly

The layouts were clean and simple. The customer support was generally responsive when we needed their help.

Adding new product variants was a herculean task. The browser-based architecture was a good idea but lacked the efficiency to make it responsive. Overall it was very laggy on all of our computers, new and old.

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.

Easy to learn, install, and use. Reports are easy to understand. Customer support when you call in is EXCELLENT

There are some things inherent in our business that it does not accommodate AND they have not updated. We've asked for some additional options and they've not happened.