Weave Reviews

Weave

4.2 (423)
The all-in-one customer communication software

Overall rating

4.2 /5
(423)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
3.6/5

81%
recommended this app
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423 Reviews

Megan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly recommend Weave for Dental offices

Reviewed on 24/05/2022

We love Weave and are so happy to have this communications software.

We love Weave and are so happy to have this communications software.

Pros

Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.

Cons

The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.

Alternatives Considered

Lighthouse 360

Reasons for Choosing Weave

The software was not reliable and not user friendly. Support was also extremely difficult to interact with.

Switched From

Solutionreach

Reasons for Switching to Weave

The overall features and user friendly interface with weave were exceptional.
Megan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Software is great. Customer service could use some work

Reviewed on 24/05/2022

Pros

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Cons

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Kallie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Mixed opinions

Reviewed on 24/05/2022

It is making a lot of patient communication taxes a lot easier however we are experiencing more and...

It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates

Pros

I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .

Cons

I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.

Madison
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best Communication Platform I've Tried

Reviewed on 17/08/2023

Weave is my favorite communication platform I have tried thus far in my career

Weave is my favorite communication platform I have tried thus far in my career

Pros

Weave is extremely user friendly, has helpful features like "tags" on messages and a team chat for internal communication, and the capability to switch across locations of a company without completely logging in or out.

Cons

Weave often has small glitches that are more a nuisance than a roadblock for patient communication, but their team is quick to troubleshoot and fix them when it is brought to their attention.

Andrea
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Seamless integration of telephone and texting with easy recall and reminders

Reviewed on 20/03/2020

Weave replaced our phone system and provided phones, so the incremental cost is not very great. ...

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pros

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Cons

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Roxane
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good software, poor support and customer service!

Reviewed on 25/05/2022

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...

Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

Pros

The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.

Cons

Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.

Griselda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A Must-Have for Any Practice!

Reviewed on 24/02/2020

It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay...

It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!

Pros

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

Cons

There is no version in Spanish (or other languages) - yet!

Alternatives Considered

Podium

Reasons for Choosing Weave

Weave was more intuitive and had better features.

Switched From

Solutionreach

Reasons for Switching to Weave

Better fit for our practice.
Grace
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

new Weave user

Reviewed on 29/01/2020

We had several issues when initializing the phone system. I wouldn't mention this if the issues had...

We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.

Pros

We like how it incorporates all communications into one platform that ties into our software system.

Cons

It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer

Alternatives Considered

Demandforce and Reliant Parking

Reasons for Choosing Weave

the phone service and caller ID was included in the WEAVE system

Switched From

Solutionreach

Reasons for Switching to Weave

the phone system and caller ID
Linda
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave

Reviewed on 03/03/2020

Weave really takes a lot of work off the front desk personnel. Give them more time to do other...

Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.

Pros

Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.

Cons

The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.

Marsha
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Customer Service is terrible!!

Reviewed on 17/11/2022

We loved everything about Weave until September 12th when we installed a new server and updated our...

We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!! They would not keep in contact with us as to what was happening and when we would reach out to them, it would take days to get a response, then the response would be something ridiculous like, "the technician couldn't find his dog last night" or "the technician is out sick". They did not think it was an emergency their product was not working!! When I informed them we would be taking our business elsewhere, their response was, "I don't really blame you"!

Pros

We loved everything about the software and the phone system!

Cons

Their customer service representatives don't seem to care when you have issues with their product.

Greg
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

It's great, until it's not.

Reviewed on 25/03/2020

Pros

The software is good for communicating with patients.

Cons

Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."

Cheryl
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product and service

Reviewed on 18/12/2019

Pros

We love the text function. If we miss a call from a client, the client is sent an automatic text that tells them that we'll call them back ASAP or that they can text us. The text comes up on our computer screen and we can correspond with the client that way. We can also send original messages to clients via text. We can send messages to clients even when we are not on the business premises which appear to come from the business phone. Weave has been a game changer for us.

Cons

Wish it would integrate with our MindBodyOnline software.

Alternatives Considered

Zipwhip

Reasons for Switching to Weave

Weave's customer service was excellent. Onboarding was easy and we were fully supported.
Jessica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Ultimate Communication Tool

Reviewed on 09/03/2023

Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is...

Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.

Pros

We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.

Cons

We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.

Katee
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave is awesome!

Reviewed on 26/03/2020

Pros

They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.

Cons

Our Office still cannot see the patient balance on account when we pull them up in Weave

Alternatives Considered

Demandforce

Reasons for Choosing Weave

More options through Weave

Switched From

Solutionreach

Reasons for Switching to Weave

Liked cost and services they offer better
Matt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Handles Desktop Texting with Clients

Reviewed on 25/03/2020

This is good for texting with clients and for handling VOIP telephony.

This is good for texting with clients and for handling VOIP telephony.

Pros

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

Cons

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Patricia
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave has changed our office for the better

Reviewed on 12/12/2019

Pros

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

Cons

We look forward to when Weave adds the mass email option to patients

Alternatives Considered

Lighthouse 360

Reasons for Choosing Weave

Better use of communication with patient.
Sarah
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

WEAVE has been a game changer

Reviewed on 29/09/2022

Weave has been great (well their customer support has really declined over the years) in their...

Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions.

Pros

Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's

Cons

I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.

Bev
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Weave review

Reviewed on 06/03/2023

I think there are some really good aspects to Weave. But the wait times can be long. Every time we...

I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens.

Pros

The communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that.

Cons

We are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly

Leigh
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave is Wonderful!

Reviewed on 22/06/2023

I have been very pleased with Weave from the beginning. It has saved us time and money. My...

I have been very pleased with Weave from the beginning. It has saved us time and money. My employees are happy and can get more done now. This, in turn, makes me and my physicians happy. I like the fact that you can continue to call for help if you need it and they are very helpful and pleasant. I applaud the staff they have working for them. I like the fact that they are continuously updating and improving the product.

Pros

The integration process was a breeze. They help you with every step. The software is very easy to use. I was a little nervous when they told me that they do not send someone to train you on the software. Once it is installed, you watch the training videos. I was nervous for nothing! The videos explained everything step-by-step and in great detail. The customer service line is more than helpful. The best part is they continue to be helpful long after the purchase of the software.

Cons

We wanted an online payment option, but their software could not integrate with our EMR. I was not happy with that. They did have other payment options, just not the online one. They are continuously updating the software so I think we are now able to have the online payment option.

Laura
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Weave in real time, makes it easier.

Reviewed on 08/05/2020

Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone...

Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too.

Pros

Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print).

Cons

Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now.

Nicole
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Weave for Dental Providers

Reviewed on 20/03/2020

Pros

The text messaging features are my absolute favorite about the software. We use text messaging for our appointment reminders, upcoming due dates, payment requests, and everyday communications with patients.

My office has been closed this week due to t he COVID-19 pandemic, but we have been able to keep in contact with all of our patients and can even call them when necessary through the Weave app on our mobile phones.

We also have a staff chat that we can use to message each other while in the office or away from the office. It is super handy. We have used many other patient communication products, and have never liked one as much as we like Weave.

Cons

The only con I have is that occasionally the mobile app acts up. But on the pro side of that, there's a mobile app so my office can check up on patients and our schedule anytime.

Jesse
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Promising but expensive and they fail to follow through

Reviewed on 24/05/2022

Overall our communication has improved with clients because we are able to text them but it seems...

Overall our communication has improved with clients because we are able to text them but it seems like every week we have some sort of reliability issue with using Weave. Customer service has been completely unresponsive multiple times for our issues.

Pros

Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.

Cons

The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.

Michelle
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Software that anyone can use, and should be used by everyone!!:)

Reviewed on 24/05/2022

We have been extremely satisfied with our overall experience with weave.

We have been extremely satisfied with our overall experience with weave.

Pros

We love the fact that we are always able to address every call that comes into our office day or night. Because we are able to download this software to our cell phones, we can even answer calls or texts from home if need be. The software is user friendly and allows us the opportunity to update information in a moment without having to consult a user manual or tech support. Overall we are very happy with this software.

Cons

Our biggest complaint and perhaps only complaint about this software is that it doesn't integrate with our dental software and we have to manually upload all our patient information into the software. We were aware of this when we purchased the software however, so this wasn't like a "surprise". We are hoping that there will be an integration in the future though.:)

Ziya
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

All-In-One Communication Software

Reviewed on 14/04/2023

It was great as long as you dont need help with customer support.

It was great as long as you dont need help with customer support.

Pros

Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management.

Cons

The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial.

Nikki
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Weave offers so many functional features.

Reviewed on 09/03/2023

Our overall experience with Weave has been great and customer service is always top-notch.

Our overall experience with Weave has been great and customer service is always top-notch.

Pros

I appreciate the way Weave integrates with our Dentrix software to bring up critical patient information when they call in. The call recording feature has been invaluable to our office. We also use the app on our phones for emergency schedule changes or weather delays when we aren't in the office. It's great to be able to forward calls, change our voicemail and call patients from the office phone number through the app. Weave makes customizing out going messages a breeze as well!

Cons

Sometimes call quality is poor but this may be a more common issue with VoiP systems in general than unique to Weave.