Dashly Reviews

It fully covered all the jobs that Intercom did for us. And it is more affordable.
It seems that their support team 24/7 here - they are ready to help and assist you in making your ideas live.

We have a one-page application website. It took some time to set up tracking on it. I suppose it is more about our complex way to improve our SEO. One page apps are not widespread and again Dashly team helped us to cover this issue.

It was extremely easy to set up. It was a long day and I wasn't sure if I wanted to implement it into my site yet. I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now. I truly wish I had found them earlier!

So far I'm happy with them. They've thought of a lot of nice UX parts of their product that I like. If I had to complain, it's mainly that I wish they were around sooner than I found them.

The price point for Dashly is a great selling point but with all the new features coming out to improve the Dashly offering it is really does make this product an intercom competitor. The standard bot conversations are pretty much what you expect but things like the telegram/whatsapp bots being part of the offering is a wonderful addition.

Communication has sadly been one of the poorer elements of Dashly. I am still waiting to hear back from someone regarding some questions I have and can only guess that they are incredibly busy at the moment and hoping the communication improves.

The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding.The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again.Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage.Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly.

I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead.

Great UI, one of the best out there you can find! When using it, everything is just visually appealing!Easy to use, everything is just so intuitive.Great functionality! Chatbot, Live chat, Popup, Triggered message, all in one and all easy to set up!Good numbers of integrations, connect to marketing stack with ease!Overall I am very happy with Dashly!

Price, definitely not the cheapest you will find.Non-multiligual. this is something the team must add, otherwise competitors will win.Somewhat confusing price structure, modules pricing are a bit of pain to work with.

User-friendly platform and clean UI with lots of features to easily engage with visitors on your website. The ability to customize the chatbot to work for your business's specific needs and requirements.

I would like the ability to integrate the welcome bot without purchasing as an add-on. Limited number of leadbots and triggered messages per plan.

Although there are many chat apps out there, Dashly is the number one choice for us because:It has a User Interface that is clean and nicely designed, even though the app has many features. It looks sleek and 'luxurious', making it comfortable to navigate through the app. And this is very important. The impression of cleanliness and neatness adds to the quality of the user experience.Features are rich, with many options. Dashly is not only WebChat it is also integrated social channels and Chatbots. Nothing to do but wait for the integration with ChatGPT.Dashly has many (30) native integrations. Open APIs for web, IOS and Android. This really gives you a lot of possibilities to extend the app.Although Dashly is first and foremost a Chat app, it is an app with a lot of functionality that goes beyond the standard. Just to list them one by one: Pop-ups, triggered email messages, tracking of site visitor data, knowledge base, live chat for marketing automation and push notifications for mobile apps.

The disadvantage is the vast amount of possibilities the app offers. It takes time to master it fully. There is no integration with ChatGPT yet and this is something that would be worth getting. Time will tell.

I love the live chat feature and its easy integration with my website using Google Tag Manager. I got the entire platform set up on my website in less than 30 minutes, and this is my 1st time implementing live chat on my website. I'm going to do a quick rundown of the features I like best- Live Chat, customization with different colors and settings, and add-in integrations such as Whatsapp, Facebook Messenger, and Instagram. This is very important so I do not miss messages, and I have one platform to utilize for my marketing, sales, and customer support.- Triggered messages: This tool has already come in very handy. I specifically have been using the live chat-triggered feature. This allows me to send messages to nudge my website visitors to contact my business using my live chat.- Reports: It is vital to see the reports of how many people visit my website and take other specific actions. Dashly does a fantastic job here with their reports dashboard.- Chatbots: My team or myself is not always live on my website, which is why I need an automated way to continue gathering leads and resolving customer support queries while away from my business. I got to hand it to Dashly; they are a fantastic brand in this niche business.

What I wish Dashly did was allow Workspaces to efficiently run multiple brands under the same account and differentiate the messages coming in. I only receive one snippet of code to add to my website. Unfortunately, this is not feasible since I currently have two brands and would need two accounts to keep the business separate.

As someone who has used several marketing automation tools over the years, I can honestly say that Dashly is a standout. The platform offers a wide range of features that make it easy to create and manage email campaigns, track user behavior, and engage with customers.The platform's behavioral tracking and analytics features have been incredibly useful in understanding my users' behavior and optimizing my marketing campaigns accordingly. The insights provided by the platform have helped me make data-driven decisions and improve my campaign performance.Another feature that sets Dashly.io apart is its ability to integrate with other tools and platforms. The platform seamlessly integrates with other tools such as Google Analytics, Slack, and Salesforce, making it easy to share data between different tools and streamline my workflow.Overall, my experience with Dashly.io has been very positive. The platform has helped me save time, streamline my marketing efforts, and improve my campaign performance. If you're looking for a powerful marketing automation tool I would definitely recommend giving Dashly a try.

One small drawback I have noticed with Dashly is that the user interface can be a bit overwhelming at first. There are many features and options available, and it can take some time to learn how to navigate and use everything effectively. However, once I got the hang of it, I found the platform to be very user-friendly and intuitive.

Look and feel, also features to create Knowledge base

I must admit support is a little bit slow, since they are providing the support software, they should have a better customer care

Dashly helps our company to link up with customers quickly and easily via live chat, and it's been a fantastic tool. Setting it up was a breeze, and the interface is user-friendly, making it easy for our team to provide personalized support and exceptional customer service. What's more, the chat platform has an impressive set of features, including automated messaging, segmentation, and analytics. All in all, we believe that Dashly is an exceptional product that delivers excellent value for the investment.

In my experience, I have not come across any downsides when using this software. It is incredibly easy to access and use, making it a seamless process from start to finish.

Dashly is an outstanding communication platform that streamlines communication between businesses and their customers. The user interface is intuitive and user-friendly, making it easy to manage customer inquiries and support requests.

The only downside to having so many features is that you have to learn how to best use their features. I am constantly finding a new feature that would be so helpful (great problem to have) but it takes time to get a feel for what you should be using to maximize your use!

Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages. Simple backend and v attractive looking UX on the front end

Tiers and levels on offer could be clearer and some technical explanations could be simpler or better explained

The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me.The design is impressive and clean

I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great

We use Dashly to create new leads. Triggered chat messages and marketing popups are shown based on visitor behavior on our website. Additionally, we offer customers support with our support chat bot and knowledge base articles when our team is offline.

We would like to get more insight in what visitors are doing on our website. This will help us to target potential leads better.

I love how easy is was to get up and running. Just install the code on my site and BOOM, I was able to start accepting new chats. Also I love how sales and support team can collaborate. The Dashly support team was also super responsive and helpful!

There are a few minor bugs that caused me to reach out to their support team, but they were able to resolve them quickly.

I am a small business owner and I am always looking for solutions which will make my life easier. I recently discovered Dashly and I am simply amazed by the variety of options that they offer. Dashly is an amazing tool that not only saves my time, but also allows me to increase sales in my online shops. The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat. What's more, it also allows me to reach out via email to customers who have left the site without making a purchase. All in all, I now feel that I have more control over the transactions made in my shop and, above all, I can quickly help customers find what they need. I definitely recommend it!

Tariffs are quite complicated and it took me some time to understand how lifetime plans add up to monthly subscriptions, and which of the plans they offer will suit my needs

Dashly is a so-called "conversational marketing platform" that comes with chatbots to provide top-notch support (it's almost impossible for us as a small business to provide 24/7 support. This is how we get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. Getting set up was fairly straightforward, thanks to the starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly stands out for its simple and clean interface.

The knowledgebase design definitely needs some more love. Also I'm not a huge fan of the thin line icons in the backend.

I found this a very fun tool to use on my sites. The setup time is minimal and the different tools work great out of the box. The combination of live chat, popups and chat bot make this a very versatile tool that can be used for different purposes. I mainly use them for lead generation and showing the right messages to the right visitors at the right time. Dashly has a modern interface, allows you to customize the different tools and is very easy to set up.

I would like the email functionality to be more generous in all the plans. Other than that, I think this is a very good platform with multiple tools to get leads, increase conversations and boost your conversions.

Offers a pretty powerful suite of tools - combination of livechat, CRM with website even tracking (tracking clicks and pageviews) and subsequent marketing automation with the data that you capture. Great stuff, really. The company is new and there's a lot that can be optimized and built upon, but it appears they are moving in right direction. Managed to buy it as a Lifetime deal from Appsumo.

Their marketing communication is not as precise, direct and on-point as it can be. Support via online chat is pretty slow (20 to 30+ mins per reply), though you do get your replies via e-mail also, which still allows for a decent conversation (far better than once per day e-mail conversation).

I've been using the tool for a couple of months now and I'm pretty happy with the results. The tool is quite simple to use, you don't have to be an experienced person to create your own unique chatbot. The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.

I would be happy with more options to customize new chatbots

1.The mobile application for customer support agents was designed on a mobile platform, making it nearly impossible for us to pay for it. We looked for an alternative, and we discovered Dashly, which could possibly aid us.2 .Affordable prices compare to Intercom.3 Dashly's services making my site more accessible to customers across the country has enhanced my experience. The bots are excellent, helping to create pop-up messages that truly help me capture new visitor's' attention.

By putting a part of the sales process on autopilot, a team leader can cut back on the amount of assistance the team members require.

Feature rich focus on Ecommerce, integrations for that area work great. (Woocommerce, etc)
Central Data at hand with customer (Lead cards)
Powerful API for integrations

Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found.
You must have authentication in place to prevent multiple site visitors count.

Simple to use but with many features and ability to manage external systems with bees.I can now respond to all clients through one platform providing better service.Chatbots can be programmed visually even by those without technical skills.

Not all modules are included in the subscription, and integration with Google Maps is still missing, which I hope they will integrate soon.Many things that are not implemented can still be done via zapier or api

Dashly is a solid product if you need a need a live chat tool for your website. Theres lots to love but a few things that stand out for me are:
- Dashly is really easy to use.
- They have a great customer support team that is very active in online groups.
- Very fair pricing. Live chats can get expensive fast and Dashly offers a lot for the price.

Its great that they allow you to build a knowledge base as well.

I really wish they would build offer more functionality around the email campaign portion of their product. Following up with potential customers is key and this seems like a missed opportunity.