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208 Reviews

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simple Things reach great lengths
Reviewed on 03/07/2020
It has been an awesome experience with the product as well as the support.
Pros
Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation
Cons
Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation
Alternatives Considered
FreshsalesSwitched From
Freshsales- Industry: Environmental Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent
Reviewed on 23/11/2022
I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended
Pros
I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended
Cons
I would like contacts on a map for routing
Reasons for Choosing Bigin by Zoho CRM
Ease of useSwitched From
HubSpot CRMReasons for Switching to Bigin by Zoho CRM
It suited my use better than the rest and ease of use- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very Competitive pricing
Reviewed on 14/02/2023
Pros
Very well packed, satisfying in using day to day activity
Cons
could have been more featured equipped than it has
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
A Basic CRM for mid tier pricing
Reviewed on 02/12/2022
An attempt at a CRM system that needs a lot of development. This may be appropriate for some industries e.g. call centres, but not for managing financial services pipelines etc.
Pros
The pipeline is simple to manage, but it's clear that this is not a CRM system that was designed for financial services.
Cons
Bigin is very inflexible and amends or additions to your setup come at a cost. The system is also very basic and clunky: for example, dashboard reports cannot be exported as a view of the whole report, instead you only have the option to export an individual graph at a time.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple and Efficient CRM system
Reviewed on 10/10/2022
Support team are great, you can selected specific time slots to chat with a support representative, They will assist you with Setup, or if you unsure how to setup your system.
Pros
You have various templates to choose from, you can setup your CRM system within a few minutes.
Cons
Everything we needed thus far was solved within Zoho Bigin
Alternatives Considered
Zoho CRMReasons for Choosing Bigin by Zoho CRM
Did not do what we needed it.Switched From
monday.comReasons for Switching to Bigin by Zoho CRM
Zoho Bigin is inexpensive, we do not need all the features in Zoho CRM.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Bigin CRM is perfect for our Small Business
Reviewed on 08/09/2022
Pros
The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities.
Cons
Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Value
Reviewed on 25/03/2023
Fantastic.
Pros
Ease of use, affordable, works very well. It's built very well.
Cons
I wish it had customer billing built in with a customer portal.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Bigin by ZOHO CRM - good solution for startups
Reviewed on 20/02/2023
Pros
We liked the most how fast we could get the CRM going. Furthermore the price is just fine.
Cons
We were really missing integration with Google Calendars.
- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy and does the job!
Reviewed on 31/01/2023
Pros
Super easy to set up and great tools to build your CRM the way you want to do it!
Cons
Too many options and a bit overcrowded. I would have liked it to have a few fewer options to make it easy to use it. But overall it's a great tool to start.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A basic , entry-level CRM
Reviewed on 08/09/2020
We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.
Pros
While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)
Cons
Limited number of custom fields, no email templates and difficult to create email templates on my own.
Alternatives Considered
Zoho CRMReasons for Choosing Bigin by Zoho CRM
Cleaner interface, best priceSwitched From
Vtiger CRMReasons for Switching to Bigin by Zoho CRM
mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for small business
Reviewed on 18/04/2021
Easy to set up and learn how to use If you are new to CRM and need one, this is a great starting point, and you can add features you need as you grow.
Pros
Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.
Cons
Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.
Reasons for Switching to Bigin by Zoho CRM
Bigin had the features I needed (e-mail templates) at the price point I needed them. Others, the feature I wanted was at a higher price point AND came with all kinds of features I didn't need, but would have to learn to get the most out of the 1 feature I did.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
CRM Experience using Zoho Bigin
Reviewed on 05/12/2021
Client activity is consistent and I don't forget deals
Pros
The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.
Cons
Probability feature for each deal stage would be helpful to estimate what I could close off with on the month
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use and integrate with other Apps
Reviewed on 18/11/2022
very good. I would recommend to anyone
Pros
easy to create workflows and to manage contacts
Cons
the webinar was useful, but I did not like that I had to sign up for it and wait almost a week to join a live one. I would have preferred a pre-recorded tutorial
Reasons for Switching to Bigin by Zoho CRM
price was better & Bigin is simpler/geared towards a smaller company- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Bigin review
Reviewed on 03/05/2021
Pros
Simplicity and signals features. Good integration with CRM.
Cons
Email integration should be easier. Unable to send invitations to new users
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
BEST Small Business CRM
Reviewed on 13/03/2022
Very easy to use on a daily basis. Love it.
Pros
The ease of use, scalability for a small business, as well as easy work flow.
Cons
I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.
Reasons for Choosing Bigin by Zoho CRM
The workflow and seamless design.Reasons for Switching to Bigin by Zoho CRM
Cost and same features for what I needed.- Industry: Venture Capital & Private Equity
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Using for Contact Management
Reviewed on 01/12/2022
Pros
Inexpensive simple platform that can be deployed in no time
Cons
The UI is still very old school - can be refreshed for the new design elements.
- Industry: International Trade & Development
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
BIGIN worth to rely on
Reviewed on 20/10/2022
Very good so far, i believe i will not change anymore
Pros
Ease of Access & editing to your needs this is what i loved
Cons
it needs a connection with WHATSAPP & MESSENGER many people are following up these days their business on these messaging tools, we need an integration fast so that the deals to have data from these platforms also and have a complete picture
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
zoho bigin review
Reviewed on 27/01/2022
overall experienece is good enough to keep the records and experience
Pros
ease of use for new learners and keeping follow up instead of complicated softwares
Cons
importing and product creation is some what least preferable because it does have mendatort field doesnt required in our insudtry
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I prefer Bigin than full zoho
Reviewed on 02/11/2022
Pros
I'm still on the trial fase. But I used Zoho, i find this one easier.
Cons
I'm still on the trial fase. So I'm not sure.
Reasons for Choosing Bigin by Zoho CRM
I find it like a simple worksheetSwitched From
monday.comReasons for Switching to Bigin by Zoho CRM
Easier and cheaper- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
So far so very good
Reviewed on 07/03/2021
I've been very happy so far.
Pros
Very easy to set up and use. Also, the app is very good.
Cons
Not as easy to understand how to use the calendaring and email functionality. Would like it integrated with LinkedIn vs. Twitter for social integration.
Reasons for Switching to Bigin by Zoho CRM
price value equation. Bigin is super easy- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Love this CRM
Reviewed on 21/10/2022
Awesome!!
Pros
The possibility of integration your emails and workflows within the CRM are priceless! This saves me so much time.
Cons
Sending emails from the software doesn't give the same look and feel as from my mail software.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simplified lead tracking for organizations of all sizes
Reviewed on 14/04/2022
We are getting started with Zoho Bigin and so far very satisfied with the usage so far.
Pros
Zoho Bigin is a start-from-the-go solution and is very easy to set up and get running.
Cons
The UI for the application can be improved
Reasons for Switching to Bigin by Zoho CRM
Cost, support- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Bigin- no small CRM
Reviewed on 05/07/2022
LOVE LOVE LOVE the impact it is having on my business. We went from being 'sticky notes and spreadsheets' to an all in one robust platform literally overnight. And once we started using both the web version and the app- things are not falling through the cracks like they were at one point.
Pros
This product is extremely easy to use!! The out of the gate functionality is very intuitive to use and begin leveraging.
Cons
The only thing is to have a feature that lets you 'test' the functionality in a 'sandbox' before just jumping in with clients. We created a work around the just add our team as 'clients' and see how the functionality works before subjecting clients to 'learn as we go'.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent sales focussed CRM
Reviewed on 06/09/2022
Superb
Pros
Integrates with ZOHO while keeping it simple for sales
Cons
Can't reorder pipelines but can reorder stages within pipelines