Bigin by Zoho CRM Reviews

Modern, simple solution with great Zoho ecosystem.

It's simplicity has it's dark side - only 5 entities may block us in the near future and force us to full Zoho CRM. I miss good connector with PowerBI.

The first step in the CRM world, for beginners

Sometimes I need some help, but is easy found information.

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

I like the simplicity and ease of use. Its email and automation features also give it a huge edge over other CRM platforms.

I really dislike the fact that there is no dedicated leads page. It makes it very difficult to differentiate between leads and normal contacts. It would also be great to see a phone calling automation added at some point.

Easy of set-up. Intuitive usage. Set-up help videos

Can apply only one filter at a time. Integrations with Facebook Ads requires third party tools like Zapier, which doubles your cost

The Pipeline/Deals has made it easy for my team to get things done and be held accountable.

Sometimes difficult to get help with ZOHO add-ons.

Comes with low cost and leads management and workflows are amazing

support for customizing is very difficult.

Bigin has a nice interface and is easy to use, however, I would like to see some more complicated features added such as bulk deal creation and an expansion on workflow automations

I did not like how tedious it was to import a list of deals every time, rather than simply selecting the contacts in Bigin itself and bulk creating deals.

Zoom bigin is one of the best CRM for startup
Simple to use
Easy to understand

Dashboard configuration has difficulty in understanding and making it simple.

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month.

Actually I'm just testing around, but it feels nice :-)

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

The ease of use, scalability for a small business, as well as easy work flow.

I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

The pricing , perfect CRM for startups and small teams

It serves my purpose for now. Nothing negative to say

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

ease of use for new learners and keeping follow up instead of complicated softwares

importing and product creation is some what least preferable because it does have mendatort field doesnt required in our insudtry

Super intuitive to use
Excellent pricing
Lots of customization options
Easy API

Needs more integrations with other tools

Integration with GSuite
Tasks / Calendar

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Zoho Bigin is a start-from-the-go solution and is very easy to set up and get running.

The UI for the application can be improved