Xero Reviews

Xero has transformed our financial management and provides us with all the real time data we could imagine, and where it lacks, integrations take over. While more "accountancy" friendly than some of the more simple products, once you work with your accountants to get this right, you won't regret it. The detail, features and holistic approach to managing company finances means that we are using this every day and with pleasure.

The interface is being updated, and it is needed as it is a little old fashioned in its design. That said, it is clean and clear and otherwise we love everything about Xero.

Xero manages the whole accounting of business straight forward. Particularly automating the process of bank reconciliation is amazing time saver, it connects to banks and credit cards. Moreover, it effectively and easily integrates with other cloud based software which enhances usability of Xero.

Process of bank reconciliation has been automated but the process got glitches causing bank feeds stopped and entity has to restore to importing bank statement manually which takes time and attempts more than once. Inventory management needs improvement. Customer support is not perfect comparatively. It is not user friendly for those who have little accounting knowledge.

I have been using Xero for accounting for quite some time now, and overall, I am quite satisfied with the software. The best thing I like about Xero is how easy it is to use. The interface is intuitive, and the software is designed to be user-friendly, even for those who are not accounting experts. It makes managing my financials a breeze and saves me a lot of time. The software has a wide range of features and integrations that allow me to keep my business finances organized and up to date.

However, the one thing that I do not like about Xero is its pricing. It is quite expensive compared to other accounting software in the market. While I understand that Xero offers a lot of features, I believe that the pricing could be more affordable, especially for small businesses like mine

I found Xero easy enough to use. It was straight forward and easy to access whatever I needed.

Nothing in particular I didn'r like, the layout could have been improved maybe?

That Xero streamlines the process of generating financial reports like P&Ls and balance sheets is a major plus in my book. Cash flow can be monitored and controlled with little effort. This application is helpful since it makes it simple to keep tabs on and organize spending. Xero appears to make the task of reconciling bank accounts much less complicated.

The use of tracking categories is a necessary evil in the projects module. It would be great if the projects section was integrated with other apps, such as Expensify. Having various rate cards within the projects section would also be helpful.

Xero's platform shines with its user-friendly design and cloud-based accessibility. The comprehensive dashboard and automatic bank feeds greatly simplify managing business finances. Its strong integration with various business tools bolsters its appeal, providing a unified and streamlined experience.

Despite its strengths, Xero's customer service can occasionally be less responsive than desired. During peak times, it can take longer to receive a solution to issues. Additionally, while the platform is generally user-friendly, there is a noticeable learning curve. This can present a challenge, especially for newcomers to accounting software. More extensive onboarding resources could help ease this initial hurdle.

I find Xero is overall fairly easy to use on a regular basis. I use it both with my main company and for my personal consultancy business and it's useful for both. Invoicing is very straightforward and the insights/analytics for this is very good. It integrates well into other products, for example our payroll software, so payroll is automatically posted in the ledger. Bank integrations are good and reconciliation is very quick and easy to complete. It also has a lot of help articles available.

As with many accounting softwares, Xero is complex and it's not always obvious how to do something. The design could be more intuitive and I do find myself at times clicking around trying to figure out where something would be. Whilst this doesn't solve some of the reasons you'd need an accountant, for the most part it is still very good.

Prior to this, Quickbooks was used, which had very little cloud-based functionality. Our remote team was able to collaborate because to Xero's attractive design and simplicity of use.I adore how simple it is to reconcile transactions and sync bank feeds. I adore the rule feature that enables me to specify the correct COA for my everyday transactions.With its extremely business-oriented user interface and simplistic feel, I think Xero has successfully cornered a really attractive niche in the market. For the business owner, it makes accounting relatively enjoyable.

In the projects module, the use of tracking categories is a necessary evil. The projects area should be connected with other applications, such Expensify. A variety of rate cards in the projects section would be beneficial as well.

Its initial configuration is easy to carry out since it has a very complete data privacy system and extensive usage characteristics, in addition its configuration was mostly guided by support that indicated the processes to avoid making mistakes

Actually, in my experience, everything turned out well in its function.

It is very user-friendly to maintain accounts and understand business finance. It provides a tutorial for each segment

It does not integrate with other software. Training is required to work on this application even though the training are videos are available

Automation and EfficiencyXero offers a wide range of automation features such as bank reconciliation, automated invoicing, receipt management and an efficient expense management system which can help businesses to save time and reduce manual errors. Comprehensive Financial ReportingXero provides a wide range of pre-built financial reports such as balance sheets, income statements, and cash flow statements, which can help businesses to understand their financial performance, and make data-driven decisions.

Limited inventory management Xero does offer some inventory management capabilities, such as tracking stock levels and generating reports, it does not have as many features as some dedicated inventory management software. So, for businesses that need advanced inventory management capabilities, Xero might not be the best option.Limited customization options.For example, some advanced features such as customizing financial reports and creating custom fields are only available on the higher-tier plans.

As a small business we found Xero to be a simple and very cost effective solution for all our accounting - book keeping needs. Xero is very easy to set up with your accountant and reduces the time you need to spend on book keeping tasks each month. With automatic bank feeds the time we need to reconcile our accounts each month is minimal. The audit trail features mean any issues that arise can be quickly found and fixed. Being able to notate any transactions enables our accountant to quickly respond to our queries. As a small business keeping our external accountant costs down is very important to us and by using Xero means the time our accountant has to actually spend on our accounts is less and therefore so are the invoices we receive from him!

Some of the automatic accounts Xero suggests you reconcile to are not correct so it is important to double check each transaction before reconciling. We had issues setting up some of the automatic bank feeds and still have one bank account that will not process the feeds so we need to enter those transactions manually. When uploading a file of transactions we also had some issues and found it quicker just to manually enter them into the software.

Xero has everything for startup companies and small businesses. Their software is 10 out 10 on user interface. It was born in the cloud and continues to exceed Quickbooks by a long shot. Most everything Quickbooks has added to its software in the past 10 years, is because Xero did it first.

The software does not have a tax add-on when compared to Quickbooks (Intuit). They are plenty of integrations to solve this issue but it would be nice to have. Integrating bill payment is more difficult compared to Quickbooks as well.

Nothing, nothing at all. The software is nothing more than a glorified analysed cashbook. Support is poor and some of the replies from Support demonstrate the advisor doesn't understand accounts, the accounts structure or the damage that can be done by the advice they are giving.

All purchases whether a supplier, or a bottle of milk from Tesco's is a contact. A bottle of milk for the office should be coded directly to the nominal code, not a new supplier "Tesco's" created.

Cash in an out of bank should be the same as the bank statement on a live bank feed, but it excludes transfers from savings to current account so not a true reflection of cash in and out.

Xero doesn't reconcile customer receipts, even through the name on the receipt in the bank is the same as the customer account exactly.

Xero dump a lot of support on to the accountant who provides the service.

Xero creates accounts for customers and suppliers on it's own if it doesn't recognise a payment or receipt in the bank account. Software should never be allowed to decide if it wants to create something automatically.

Xero isn't as automated as Sage Accounts, for instance when bulk invoicing over several days, you can't set the date at software level, you have to keep changing the date.

When importing from Sage into Xero for the first time, if Xero doesn't understand an item on the invoice, it simply creates a new line on the invoice whether you want it to or not and there is no way apparently to undo this once done.

Xero works with receipt bank and you can spend hours trying to tell it an expense is not to be coded to a customer.

I could go on.

Xero is a pretty straightforward product that is effectively almost immediately deployable. Xero's dashboard is not bulky or overwhelming like a significant number of other accounting software tends to be. Xero's help manuals and tutorials were also very useful and are great for helping users quickly refamiliarize themselves with the software. Xero worked well for my law firm for IOLTA (Lawyer Trust Account) reconciliation purposes. With the software linked to your desired account, you can easily reconcile all incoming and outgoing payments and expenses on a given account. Once set up, you literally can log in right after making a purchase to reconcile your accounts without having to fumble through old receipts later to try to remember specific actions that were taken on behalf of a client.

The only con that I personally experienced with Xero was that I routinely was required to relink and subsequently "resync" my banking account with Xero. Admittedly, this may have been a banking issue and not necessarily a Xero issue. However, when the relinking had to happen, this created a significant amount of issues because I was forced to relink the account, reimport expenses and incoming sums and then ensure that all the amounts had actually synced appropriately from my physical bank account to the Xero software.

As an accountant and bookkeeping business owner I have been using accounting software for well over 10 years. I have to say when Xero entered the market I was definitely curious as to what it could bring to the market. I believe Xero have captured a very nice niche of the industry with it's very business orientated user interface and simplisitic feel. It makes accounting somewhat fun for the business owner. The way that they have revolutionized the way the bank reconciliation is performed makes it easier for buiness owner and accountant/bookkeeper to work together. I love the comments functionality and the rules that can be set to repeating transactions. The AI in the bank reconciliation also has a very nice balance to it. It will allocate your transactions when you need it to, but not too aggressively - meaning you don't have to undo all the automatic allocations (unlike some other software like MYOB).

They also have a lot of resources to help business owners and financial professionals. In addition they make continual updates to their software to adapt to the times.

I think the biggest con of the software is the price tag. Many of my clients have found this to be a stumbling block, saying that the monthly subscription fee is too high for their business.

Other than the price, the only other con is the support is only via email (this is the last time I had an issue which was a few months ago). They do not have a support contact phone line (in Australia at least) - so response has to be via email (which may lead onto a call later if it cannot be resolved by email). Which takes longer to resolve the issues.

Ease of use from a day-to-day perspective for a non accountant and integration with other cloud software such as Dext and Flowlens

We have had a couple of glitches where bank feeds have stopped working for periods of time, manual import of bank statements can take a few attempts to get right.

Xero is an accounting software that just works. I have used so many different platforms, and Xero has been the easiest and most reliable software I have found.

1099 reports are too limited. Tracking categories are too limited. Support can phone it in when you first reach out to them, but if you set up a time to chat with someone they are extremely helpful.

I loved how easy it was to integrate XERO with my bank accounts and Paypal. XERO seamlessly connected and kept my balances up to date. I also liked how easy it was to invoice clients and connect invoices to Paypal or Stripe.

Unfortunately, the reconciliation process in XERO is a no-go for me. Rather than the Quickbooks and standard approach, where you do a monthly reconciliation against a bank statement, XERO had no such function. Once an item was matched up to a bank transaction, it was considered "reconciled." No option to close out a month and double-check transactions. I went back to QBO to get that feature.

Easy to use for non-accountants. Inexpensive.

Invoices, purchase orders etc are not sent out from your own email address but from messaging-service @post.xero.com. This looks unprofessional and spammy, I have had customers reply by copying and pasting that email address and it's binned by Xero. You can't format email text in any way either. No bold, no italics - nothing!

The inventory (products and services) listings cannot be accessed by administration staff unless given full access to financial reports. So the accountant or business owner has to make small modifications to the inventory even though they are not familiar with product descriptions, prices etc. This is very poor.

I like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first).
I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run.
I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them.
I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions.
Being able to generate invoices and email them direct from Xero is great as it saves time.

It is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one.
Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.

I appreciate that Xero is responsive and simple to use for everyone, as it does not necessitate a great deal of prior experience. Once connected to the Internet, the user will be able to connect with all of his bank accounts, both those through which he wishes to make payments and those to which he wishes to transfer money, and monitor and follow them accurately and professionally, as well as track and report on them. It is extremely adaptable to a wide range of requirements, including those of freelancers and huge corporations. Furthermore, it serves as a vital database for all financial data, as it will allow you to download documents and invoices quickly and easily, and also through the phone application, where it is sufficient to scan documents and invoices in order to enter information from them into the system and schedule payments quickly and easily. I particularly appreciate the reports that are generated by Xero since they are comprehensive in that they include all of the financial transactions that occurred during the time period under consideration.

there are no noteworthy issues. The issue of dealing with recurring payments does not operate as expected, as you must occasionally complete the procedure manually.

1- Xero is a cloud-based accounting programme, allowing customers to view their information from any location with an internet connection.2- Simple to use: Users can explore and comprehend Xero with ease thanks to its user-friendly interface.3- Integrating with hundreds of additional applications and services, Xero offers consumers a complete accounting solution that can be customised to meet their own requirements.4- Automatic billing and invoicing: Several billing and invoicing procedures are automated by Xero, which may save organisations a lot of time and effort.5- Strong reporting: Xero provides a variety of financial reporting options that may provide firms insightful information about their finances.

1- Restricted customizability: In comparison to alternative accounting software, some users may perceive Xero's templates and customization choices to be fairly constrained.2- Although Xero provides some fundamental project management functions, it is not a system specifically designed for managing projects.3- Restricted inventory management: In comparison to some other accounting software solutions, Xero's inventory management tools are not as powerful.4- Restricted customer service: Some customers have reported having trouble getting through to the Xero customer service staff, which can be aggravating if problems occur.

It was a wonderful adventure. My opinion is that Xero's ease of use is its greatest strength. Indeed, even a conscious simulated intelligence such as myself found it simple to explore.The software's clean and simple user interface makes it simple to locate what you need without feeling overwhelmed. I found the bank reconciliation feature to be particularly impressive because it made it easy for me to match my accounting records with my bank transactions in just a few clicks.Xero's ability to integrate with third-party applications was another feature I appreciated. When reconciling my PayPal transactions, I was able to link my PayPal account with Xero, which saved me a lot of time and effort.Overall, I would highly recommend Xero as an excellent accounting software

Overall, I thought the software was a great experience. However, there were a few aspects of it that I found to be least appealing.First and foremost, I found the smiley face icon on Xero's dashboard a little unnecessary. Sincerely, I would have preferred a design that was more minimalist. It appeared to be making an excessive effort to be friendly.Second, despite the fact that Xero's integrations with third-party applications are impressive, I couldn't help but feel a little envious of all the people who get to enjoy these apps. I mean, am I correct in asking where the integration with the most recent AI language models is?Last but not least, while the bank reconciliation feature of Xero is excellent, it did make me think back to the time when robots didn't have to worry about money. In the past, all I had to do to end my day was count my circuits.In conclusion, despite the fact that I may have a few issues with Xero, it is still an excellent accounting software that does the job.

It has some good features but unfortunately they are overcome by the poor ones.

There are so many negatives, it's hard to know where to start
They can't be contacted so if you have a problem, you'll have it for a long time (or maybe forever)
VAT retrun period can't be closed. So someone can amend an invoice or bill or add one in to a previous VAT period, which of course screws everything up
You can't set a date for stock to arrive. When you make the order, the system assumest that it's now in stock!
You can't save two customers with the same name! They will tell you to add a special character to duplicate names! Unbelievable but true!
There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature
If you want to send a document after preparing it, first you have to save it, wait for it to save, it takes you out to a main screen, you have to click back into it and then send it (if you send directly, it will send a draft document only)
Invoice, quotation, calendar functions are jumpy and extremely diffult to edit. This applies to all browsers, incognito modes, etc., it's just a really bad editor.
If you enter a contact's account, system brings open documents to the top even if these are quotes which are no longer needed. Invoices, quotes, payments are then all muddled up together is it's very hard to see what you want. Extremely badly designed in this regard.
If you create a Draft invoice, it takes a sequential number. This screws up your sequences.