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2821 Reviews

- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Xero is changing the landscape of cloud accounting
Reviewed on 28/08/2022
My experience with Xero can be described as fulfilling, it has simplified my workflow and saved me...
My experience with Xero can be described as fulfilling, it has simplified my workflow and saved me a lot of time and effort, I no longer spend long hours at the office. This has also impacted positively on my health. I would recommend this software to everyone.
Pros
“It’s so clean to apply, even for non-financial human beings”
My financial institution transactions are robotically connect to Xero so I don’t have to manually input them myself.
I get my Financial statements the first week after the year end
Another charming issue of this software is that it is a great idea if a corporation is unfolded across a couple of places with personnel operating in various locations. The accountants from every location can get admission to the financial data of all branches at any moment irrespective of their vicinity or time.
As a world main provider of online accounting software program, Xero utilizes world-elegance cloud safety. Your data is appropriately saved in the cloud, and guarded from both Cyber criminals and perils like fire or flood.
Cons
The expenses tracking can be formatted to allow multiply currencies to be easily uploaded in batches or real time.
No integrated ‘Debtor Chasing’ function so companies will have to manually follow up on their unpaid invoices.
- Industry: Dairy
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Xero is a mastermind for all accounting needs.
Reviewed on 26/10/2023
Xero is a so helpful financial management tool that helps us run our cash flow very effectively and...
Xero is a so helpful financial management tool that helps us run our cash flow very effectively and efficiently. It helps us to have control over how money moves within the organization by tracking the money that gets in and the one that is spent. It helps understand our expenditure and give us clear insights about our financial health.
Pros
Xero has all the features that are needed to have a smooth financial management experience. With it, it's easy to generate accurate financial reports that keep us updated on how money is flowing and is being spent. It also keeps us alert on due payments allowing us to clear all our bills early enough to avoid penalties. It also makes it easy for us to follow up on payments from clients by sending them invoices to remind them of due payments.
Cons
Am happy that so far i have not been able to experience a single aspect about Xero that has not worked for me.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
XERO
Reviewed on 27/10/2023
Pros
Xero is a user-friendly accounting software with a robust set of features suitable for small and medium-sized businesses
Cons
Xero software is its complexity and the learning curve

- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love It
Reviewed on 31/07/2023
Love it. I have tried the other big one & hated it.
Love it. I have tried the other big one & hated it.
Pros
Easy yo use, things make sense and there's plenty of support via help forums, you tube or customer services.
Cons
Bank feeds stop working & don't work in real time.
Alternatives Considered
Sage 50cloud AccountingReasons for Choosing Xero
Hated it & already used Xero in another business.Switched From
Quickbooks OnlineReasons for Switching to Xero
Was recommended by a friend- Industry: Warehousing
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Saves hours once you put the work in to learn
Reviewed on 27/10/2023
Pros
Xero has been an absolute game-changer for my business, and I can't imagine managing my financial tasks without it. I use it daily, and it has become an indispensable tool that streamlines my financial processes. Furthermore, the seamless integration with Link My Books has made it even more powerful and time-saving.
Cons
You need to put in some work to learn the process which is hard but trust me long term will pay off 100 times over.
Alternatives Considered
Sage Fixed Assets- Industry: Translation & Localization
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Feedback on using Xero
Reviewed on 17/01/2023
It is good for small businesses but as the business grows and so does the exchange of information...
It is good for small businesses but as the business grows and so does the exchange of information within the software Xero becomes a pain.
Pros
1. It is very easy to maneuver through the system.2. Cost Effective.3. Clean interface that gives you the visibility of your financial position.4. Live Bank feeds and Bank Reconciliation.5. Preparing Purchase Orders/Quotes, Sales Orders/Quotes etc. is relatively easy.
Cons
1. It has limitation on transactions that can be handled at one given point of time. 2. The system doesn't have payroll functions.3. The reports that are generated are not detailed oriented they are very basic. 4. It is not possible to customise the reports as per the needs. 5. It is very slow when the volume of transactions is increased. 6. Capable of only pulling out limited transactions at one time, which is very annoying when you have thousands of entries to go through.7. Customer support is not very helpful.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Xero made starting off doing my own accounts easy!
Reviewed on 28/09/2023
Xero integrates with our existing ticketing/job/CMS software which means we no longer have to...
Xero integrates with our existing ticketing/job/CMS software which means we no longer have to double handle invoices created in our CMS into an accounting program. It was easy to learn, easy to use and has made keeping track of all the Accounts side of the business so much easier
Pros
The interface is easy to use, intuitive UI and their help guides are brilliant. Having an accountant that also uses the software means end of year, Tax returns and all other "Money" aspects of the business runs smoothly and because I can do so much of it myself my accounting bills are way lower than I had expected.
Cons
Their support isn't always helpful. Especially when it comes to email delivery issues. And proper formatting options in the invoicing section to have our Xero emails line up better with our branding would also make a huge difference for us.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Every Small to Medium size Business should be using Xero
Reviewed on 27/09/2023
I can pull reports on so many things, I just love this software.
I can pull reports on so many things, I just love this software.
Pros
The Reconciliation feature is what brought me on board. But I love everything about Xero. I have yet to find a reason to not want to use Xero.
Cons
I have yet to find a reason not to want to use Xero. I am constantly telling others to sign up for Xero.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Xero: Reliable Tool for Online Accounting
Reviewed on 29/09/2023
Accounts payable and receivable automation.Billing and invoicing.
Accounts payable and receivable automation.Billing and invoicing.
Pros
Days are gone when we used to carry out accounting tasks manually. With Xero, I am able to seamlessly automate the entire process of accounting from invoicing, billing to general ledger.
Cons
It demands a lot of integration to suit needs for complex accounting, mainly for global enterprises.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My Experience with Xero
Reviewed on 22/10/2023
Invoice customization.Inventory control.
Invoice customization.Inventory control.
Pros
It’s about two years now ever since I implemented Xero. It allows me to automate repetitive accounting processes such as AP and AR.
Cons
Kudos for mobile application, but it lacks offline access.
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to deploy and use providing you have basic book-keeping knowledge
Reviewed on 31/03/2021
Solid and simple cloud accounting solution that is easy to navigate and customise. Great that our...
Solid and simple cloud accounting solution that is easy to navigate and customise. Great that our external accountants and legal support can access online as they need. Seems to be continuously evolving and its reassuring to see ongoing development of the product.
Pros
Customisable dashboard is a time saver and ability to customise templates helps with consistency for our company branding. Customisation of user permissions means the bonus of staff being able to enter their own expenses which is a further time saver. Being able to work across multiple currencies now is a plus, albeit I wish we could manually adjust exchange rates being used.
Cons
Many advanced features that are standard for longer established accounting software solutions are available, but as "bolt on" packages, so costs can escalate quickly if you need full "bells and whistles".
Customer service response can be very slow compared to other cloud software providers we use - in the beginning they were responsive for engagement but over time they're clearly pushing all customers towards getting answers from their user community and/or through the Q&A section. I appreciate that customer service probably don't want to be wasting time with queries better addressed by professional book-keepers or accountants, but in our instance, as "advanced users", our customer service queries tend to be related to technical challenges with the product. It would be great of Xero could analyse the types of queries coming from their customers and perhaps have a priority helpline on offer for "low maintenance" subscribers.
Reasons for Switching to Xero
Felt more user friendly, especially for team members who, at the time, had limited or zero accounting knowledge- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
XERO reconciliation is an issue
Reviewed on 20/08/2020
Overall, it's a decent program, with all the bells and whistles you'd expect from a cloud based...
Overall, it's a decent program, with all the bells and whistles you'd expect from a cloud based accounting program. Unfortunately working without being able to reconcile monthly made life too difficult. And not many accountants work with it, so that made it difficult to have professional eyes on my accounting.
Pros
I loved how easy it was to integrate XERO with my bank accounts and Paypal. XERO seamlessly connected and kept my balances up to date. I also liked how easy it was to invoice clients and connect invoices to Paypal or Stripe.
Cons
Unfortunately, the reconciliation process in XERO is a no-go for me. Rather than the Quickbooks and standard approach, where you do a monthly reconciliation against a bank statement, XERO had no such function. Once an item was matched up to a bank transaction, it was considered "reconciled." No option to close out a month and double-check transactions. I went back to QBO to get that feature.
Alternatives Considered
Quickbooks OnlineReasons for Choosing Xero
I wanted better connection with online banks. At the time, XERO performed that better than QB.Reasons for Switching to Xero
I wanted better connection with online banks. At the time, XERO performed that better than QB. I have since switched to Quickbooks Online.- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best choice in the market !!
Reviewed on 18/11/2022
It has provided a solution for more than 200 of our clients of varying sizes and complexities.
It has provided a solution for more than 200 of our clients of varying sizes and complexities.
Pros
Xero is first and foremost easy to use and benefits from clever AI functionality. Keeping an eye on the business is much easier via Xero as it shows a snapshot of key data on the dashboard. With the available integrations there are very little limitations to its use and it is well priced for the majority of our clients
Cons
The Payroll module is quite clunky and better options are out there in our opinion. An enhanced cash flow and adding a forecasting element within the software would help. Making it easier to post customer payments on account would also improve an already good product
Alternatives Considered
Quickbooks OnlineReasons for Choosing Xero
Functionality and costSwitched From
Sage 50cloud AccountingReasons for Switching to Xero
Impressed by account manager and future roadmap presented- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Accounting Software Design for the Business Owner
Reviewed on 07/02/2020
Xero give me, an accountant, a tool to provide my clients with that effectively gives them a tool...
Xero give me, an accountant, a tool to provide my clients with that effectively gives them a tool for keeping their daily records in an orderly fashion make my job easier at the end of each month.
Pros
Xero have been designed to be used by non-account business folks. However, once the data has been listed an accountant has a great tool to use to finish the company financial records (Monthly, Quarterly & Annually). It is also priced at a rate that works for most business owners.
Cons
I really do not know of any areas within the software that I can list as "Least" liked. I do not know of any significant problems which I believe need correcting.
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Choosing Xero
I found Xero to be better designed for the average business owner at a lower rate.Switched From
QuickBooks Desktop EnterpriseReasons for Switching to Xero
Because of its design for the business owner.- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to Implement and Manage Global Business, Low Customization Options
Reviewed on 19/05/2022
Kanopy has found Xero to serve its needs well, but ultimately we moved on and migrated to NetSuite...
Kanopy has found Xero to serve its needs well, but ultimately we moved on and migrated to NetSuite years later. We still keep Xero though for 1 international subsidiary that we found to be advantageous not to migrate. The mature business with complex operations may not find all needs are met with Xero, especially if the desire is to integrate many other tools/software with the ERP in a bi-directional data flow.
Pros
Xero serves well as an "out of the box" accounting system, not unlike Quickbooks. It also has more functionality and use internationally, making it a superior choice to QB if your business operates on a global, multicurrency basis. There are some solid automations which can be implemented with Xero as well, and the canned reporting generally suffices for the majority of basic financial needs.
Cons
Xero lacks the open customization options that software like Netsuite or Dynamics offers. For a small business this will often be fine, but a scaling operation looking to automate many functions based on unique business needs may someday find they have outgrown Xero and need to undergo an (often painful) ERP migration.
Alternatives Considered
QuickBooks Online AdvancedReasons for Switching to Xero
International features are superior, and ability to manage multiple subsidiaries based in different countries is more manageable in Xero.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect Accounting Software - Nothing Comes Close
Reviewed on 24/05/2021
Xero changed the face of accounting for our business. It has made accounting work far less painful...
Xero changed the face of accounting for our business. It has made accounting work far less painful than it used to be. And the true cloud-based setup makes it so much easier to access from anywhere.
Pros
Ease of use - seriously. Nothing comes close. And trust me, I've tried a number of accounting software and they're all a nightmare to use unless you're an accountant.
Cons
Customer support could be quicker, and phone support would help.
Alternatives Considered
QuickBooks Online Advanced, Sage 50cloud Accounting, QuickBooks Desktop Enterprise, Sage 100, and Quickbooks OnlineReasons for Choosing Xero
Sage 50 Cloud was supposedly a cloud based software, but it wasn't truly cloud based, and it had all the legacy horrid pains associated with any Sage accounting system.Switched From
Sage 50cloud AccountingReasons for Switching to Xero
None of them were truly cloud based. All of them were horribly complicated, made for accountants and not at all user friendly.- Industry: Accounting Software
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Xero is an awesome bookkeeping solution for small business owners!
Reviewed on 01/11/2020
Xero is an awesome bookkeeping and accounting software solution for startups and small business...
Xero is an awesome bookkeeping and accounting software solution for startups and small business owners. It is indeed a good match for business owners who know nothing about accounting in order to keep their books and to properly manage their finances.
From my own experience, I found that Xero is very user-friendly and its accounting interface is streamlined, almost seamless, and uncluttered. The Demo Company is very useful as you can manipulate data without worrying about messing up vital information in your practice company.
Xero’s accounting dashboard shows the snapshot of your business (i.e., bank balances and reconciling items, outstanding invoices, and bills, accounts on the watchlist, etc.) and fully customizable depending on your needs.
Quickbooks had been the leader of accounting software for small businesses for quite some time but Xero is becoming more popular because of its competitive offering and value proposition. Xero’s starting plan is very affordable and you have the option to add-on some features depending on your need. It also offers a basic inventory and fixed asset management functionality in all of its plans, which is very cool! And the best thing about Xero is the unlimited users allowed to access the financial information.
Pros
- Affordable and cost less for startups and small businesses
- Includes fixed assets and inventory management in all of its plans
- Very user-friendly especially during migration or conversion of data
- Allows unlimited users
- Friendly 24/7 customer support
Cons
- Some countries lack a built-in payroll option.
- Customized reporting options are still limited. I wish Xero can allow you to create your own report.
- The contact list of customers and suppliers is mixed together and needs to set-up manually to organize.
Alternatives Considered
Quickbooks OnlineReasons for Choosing Xero
Excel and spreadsheets for bookkeeping and accounting become very hard to maintain over time and can be time-consuming. Additionally, it is also prone to errors and data corruption. Therefore, it is not sustainable especially if you are growing your business.Switched From
Microsoft ExcelReasons for Switching to Xero
Xero is more commonly used by my target market: New Zealand, Australia and Malaysia.- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It took me a while, but I am a Xero convert!
Reviewed on 30/09/2021
When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software...
When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software could be so "all that"! I was introduced to it by a colleague who has converted the whole of her mid-size accountancy practice to it, and literally within a day and a half (which did include watching some of the short but very clear tutorial videos) I was not only up and running, but felt confident using it, finding my way around it, locating and fixing errors etc. It's literally that simple and straightforward. It's also incredibly stable - I think in 3 years it's only been offline (to my knowledge) 3 times, each for a very short period. I've also not found ANY bugs so far - almost unheard of! - and the support is fantastic, even though it's online.
Pros
Provided it's set up properly, Xero is probably the most friendly accounting software - to non-accountants that is - of any I've ever come across. Back in the 90's, MYOB revolutionised accounting software for small business, but Xero takes it to a whole new level, by removing so much of the data entry work that takes time, leaves room for errors and is in general a pain, when you'd rather be - you know, running your business. With Xero, it's up to the individual operator how much they want to automate their accounting transactions; if you want to, you can use the really powerful, but still simple tools to do a lot of the legwork for you. If you prefer to do it more manually, that's OK too - it's still simple and very quick and easy to use.
Cons
Xero is constantly adding and refining its software. Inventory control is an area I'd like to see strengthened, but that's already way ahead of where it was a couple of years ago. Similarly processing payments in advance. But these are relatively small niggles which for the majority of small businesses don't present any issue.
Alternatives Considered
MYOB BusinessReasons for Choosing Xero
I was contracting to an accountancy firm who had converted their entire practice to Xero.Switched From
MYOB Business
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Affordable professional level accounting software for small business
Reviewed on 26/08/2019
It's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I...
It's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I realized the default accounts/descriptions for expenses did not correlate 1:1 to IRS categories. (I should have checked this more closely when I set up my accounts because it's a New Zealand company, and the previous product was local.) This means I will need to double-check all my transactions for 2018 and the IRS has my vastly overestimated tax payment until I can do that and file my return on an extension.
I've had a much better experience importing data from financial institutions because Xero uses a well-known importing service that is trusted by the institutions.
I like being able to match multiple invoices to bank deposits because I usually don't run to the bank for each check. This will be more valuable as my company grows.
I should probably find an accountant to assist me with this, but I haven't found an accountant who understands both craft businesses and Xero.
Pros
Professional double entry software at a very affordable price
Accommodates both cash and accrual accounting
Links to financial institutions to get transactions
Uses standard importer recognized by the financial institutions instead of just trying to log in remotely (and triggering fraud alerts)
Can match multiple invoices to a single deposit transaction imported from bank
Can keep using Xero as company grows
Cons
Pre-existing expense categories/descriptions don't map 1:1 with IRS definitions, so I'm having to go back to all my receipts to make sure expenses are entered in proper accounts because I didn't realize this when I switched
More difficult to focus on specific expense categories to check transactions
Have not been able to import historic data from previous app (possibly because it's not double entry) so I am still paying the subscription on that software to retain access to my data
No integration with Craftybase, so I have to enter supply purchases and customer invoices there independently
Alternatives Considered
Quickbooks OnlineReasons for Choosing Xero
Outright depends on importing data from financial institutions but they were extremely unreliable (apparently they don't use a standard importing service and my credit union kept flagging them as hackers for remote logins) and customer service kept giving me the runaround. It also isn't "professional" double-entry bookkeeping and can't be audited. Outright can't handle Cost of Goods Sold properly and requires manual workarounds. It can't generate professional reports needed when applying for loans.Reasons for Switching to Xero
QuickBooks introduced a special product for Etsy integration, but early adopters had problems with data disappearing and no way to recover it. Otherwise, the cost of QuickBooks to cover the same features I use in Xero would have been very expensive; even a QB consultant told me it's overkill for a business of my size. I forget which other products I looked at, but Xero was recommended by several owners of similar businesses.- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Helpful, user friendly and intuitive accounts software
Reviewed on 26/02/2021
I was reluctant to pay the extra costs to move to Xero from my previous cheaper package but I am...
I was reluctant to pay the extra costs to move to Xero from my previous cheaper package but I am more than happy that I finally made the switch. It is a fraction of the cost of having a book-keeper to pay and I feel so much more confident that my accounts are working correctly. The option of additional plugins aid the automation for syncing with software such as woocommerce and amazon, ebay etc. It is a shame that they are additional costs but I would prefer that I had the option to integrate than not, and they are great time savers, which is the biggest help for small business owners.
Pros
Xero has a lot of automated features that make the process of accounts preparation easy and reliable. The bank feeds work smoothly and it is easy to set up rules to make the process automated on regular transactions - just a click to confirm entry. I have been able to integrate woocommerce, amazon and ebay transactions to ensure I am correctly treating VAT and International orders and purchases correctly.
Cons
As with any new accountancy software, there is a bit of technical detail to get your head around but that is probably to be expected. There are good help articles that are useful for the set up phase.
Reasons for Choosing Xero
I wanted a greater degree of confidence that my accounts were correct when dealing with complex transactions such as International sales etc. This was especially important due to changes with Brexit etc. I was also keen to be able to automate where possible to save time.Reasons for Switching to Xero
I felt it had been fully designed within the digital age in mind from the outset.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Xero makes finance so easy
Reviewed on 25/03/2022
Since starting with Xero over six years ago, we couldn't be happier. We've centralised all our...
Since starting with Xero over six years ago, we couldn't be happier. We've centralised all our financial activity into one platform, which is great for non-finance people like myself!
Pros
Xero makes managing the finances for a business really straightforward. The user interface is intuitive and it centralises all my accounts information.
One of my favourite features is the the dashboard, which is clear and customisable, and gives a great summary of the position position at any time.
The software also integrates really well to other platforms for things like receipt capture and detailed business analysis.
Cons
I'm really happy with how it performs, however, our bookkeeper still does some levels of manual reporting, which he finds easier in Excel, than in Xero. The integration of BA tools does negate this issue.
Alternatives Considered
Quickbooks OnlineReasons for Choosing Xero
It wasn't SaaS at the time and was only able to be understood and used by our bookkeeper.Switched From
MYOB BusinessReasons for Switching to Xero
At the time the product looked to have better features and functionality, and the user experience was excellent.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Absolutely love Xero
Reviewed on 03/11/2019
Xero has allowed us to get a real, detailed view on the financial situation within our company from...
Xero has allowed us to get a real, detailed view on the financial situation within our company from one place. With a comprehensive setup, it can provide real value from day one.
Pros
Xero has transformed our financial management and provides us with all the real time data we could imagine, and where it lacks, integrations take over. While more "accountancy" friendly than some of the more simple products, once you work with your accountants to get this right, you won't regret it. The detail, features and holistic approach to managing company finances means that we are using this every day and with pleasure.
Cons
The interface is being updated, and it is needed as it is a little old fashioned in its design. That said, it is clean and clear and otherwise we love everything about Xero.
Reasons for Choosing Xero
FreeAgent was a little too simple and too many things were "locked in". We have much more flexibility and a wider range of integrations with Xero.Switched From
FreeAgent- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Concerns with Xero
Reviewed on 10/04/2018
We've been using Xero for about two years now. There have been a few hiccups along the way but for...
We've been using Xero for about two years now. There have been a few hiccups along the way but for the most part things have been ok. Recently however, we've had a problem with our bank feed uploading into Xero in order to reconcile transactions. We first encountered this issue on 2/10/18. We informed Xero and they said they would look into the issue. A couple of weeks went by without hearing anything about the feed working as it should. We contacted them again and they said they were still working on the issue but that we could manually download the transactions ourselves in the meantime. Today is 4/10/18 (2 months later) and they still have not fixed the issue. We are still having to manually download these transactions ourselves in order to reconcile our bank accounts within the Xero software.
I spoke with Xero this morning and they still do not have a timeline for when this will be fixed. They said they use an outside company to perform the importing of bank feeds functions and that they are not responsible for it not working. They said when we signed up for the Xero service we were informed about the possibility of the feed possibly cutting out at some point in the fine print (terms & conditions). They refuse to issue any sort of refund for their monthly service during this time of inconvenience because they say the bank feed import function is a free service offered by a third party.
The problem we have is that Xero is marketing this service as part of their overall monthly service package which you assume is really included in your monthly service fee you pay to them. When it doesn't work they take no accountability for it not working. We think it's very deceptive for them to market a service (bank import functionality) to prospective buyers, which you assume is included with your monthly service fee, but then take no responsibility for it not working when things breakdown. We believe they do this to gain a competitive advantage over other companies like Quickbooks. Instead of just charging for the bank import service which would increase their monthly service fee and make them less competitive on a price basis with their competition they artfully setup their service to be able to offer a more competitive price but not assume any of the responsibility when the service doesn't work as expected. The general consumer doesn't think to put this deceptive tactic together when they sign up for the service and Xero assumes once they have you onboard you'll deal with the issue until they can get it fixed because switching accounting software companies at a later date is extremely inconvenient.
Pros
The service accomplishes most of what it was intended to do albiet at a bit of a learning curve for the new user.
Cons
There is no customer service support number to call. Bank feeds do not work properly. IOS app is mising some functionaility
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best at what it does
Reviewed on 29/08/2016
Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectation...
Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.
Pros
What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion.
Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.
Cons
There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough."
The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero.
It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Xero makes reconciling fun
Reviewed on 04/03/2019
I use Xero in two roles in my life, one as an employee and the other for the accounting software...
I use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business.
In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis.
At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.
Pros
I like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first).
I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run.
I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them.
I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions.
Being able to generate invoices and email them direct from Xero is great as it saves time.
Cons
It is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one.
Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.