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Pabau Reviews

Pabau

4.6 (501)
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Clinic management, made easy

Overall rating

4.6 /5
(501)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support Software
4.5/5
92%
recommended this app
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501 Reviews

Milad
Milad
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 20/12/2024

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that...

My overall experience with Pabau has been excellent. It’s a reliable and feature-rich software that has greatly improved the efficiency of managing bookings.

Pros

What I liked most about Pabau is its intuitive interface and the exceptional support team that’s always available to assist with any issues.

Cons

Sometimes the software can feel a bit overwhelming due to the sheer number of features, but it’s manageable with time.

Stephanie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Give it a shot! It’s amazing!

Reviewed on 27/08/2024

Extremely attentive sales, integration, and training team members. Very helpful videos available...

Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Pros

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Cons

Two way texting not yet available.
Integrated Labs not yet available
Unable to send control substances with eRX requires a 3rd party option.

Alternatives Considered

Boulevard

Reasons for Choosing Pabau

Their product was clunky, not easy to use, and patient portal was difficult to navigate for patients. Also, it had many issues with speed and functions not working properly all the time.

Switched From

Service Center, EHR 24/7, and Practice Mate

Reasons for Switching to Pabau

More options with ICD-10 coding and billing options if ever needed

Response from Pabau

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
- Pabau Academy (200+ lessons) - https://academy.pabau.com/
- Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Bobbie-Jo
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pabau meeting success

Reviewed on 31/01/2025

As always an excellent experience, timely and convenient

As always an excellent experience, timely and convenient

Pros

Convenient and easy meeting, all needs met. Thank you.

Cons

Always have really good experience can’t see any negatives

Sadiq
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Pabau for an Aesthetic Clinic

Reviewed on 24/05/2024

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the...

The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros

I found several aspects of Pabau particularly beneficial:

Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services.

Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons

System Performance: The system can be quite slow at times, which impacts efficiency and productivity.

Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started.

Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them.

Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction.

System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Response from Pabau

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues.

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Azadeh
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Nice experience

Reviewed on 20/12/2024

It was a great idea switching to pabau from another platform

It was a great idea switching to pabau from another platform

Pros

Overall its a great experience working with pabau

Cons

It is a little bit confusing at the beginning

Abdullah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Amazing user-friendly software

Reviewed on 30/08/2024

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of...

Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy

Pros

Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.

Cons

Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.

Alternatives Considered

Socrates

Reasons for Switching to Pabau

Price mainly is it was quite cheaper as compared to the other one

Response from Pabau

Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Erika
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best business app

Reviewed on 26/11/2024

Great experience, really enjoying what pabau can offer to our clinic.

Great experience, really enjoying what pabau can offer to our clinic.

Pros

Easy to work is like next generation app for clinics , has everything in ine for clinics

Cons

Would love if pabau would have phone line so if problem could call .

Luka
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Streamlined and Efficient – A Must-Have for Any Clinic!

Reviewed on 18/12/2024

Pros

Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.

Cons

Nothing - set up process is easy and full support is provided!

Alternatives Considered

AesthetiDocs

Reasons for Switching to Pabau

Easier Implementation and very detailed support since start
LUKE
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Decent app

Reviewed on 25/11/2024

Pros

Structure and all in one service. Ticks the box

Cons

NO CUSTOMER SERVICE have to wait days for an email reply then book an appointment ao of its urgent NOTHINGS getting fixed quick.

Arveen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Pabau - highly recommended!

Reviewed on 26/02/2025

Really good experience with setting up my account, has really helped to streamline my business set...

Really good experience with setting up my account, has really helped to streamline my business set up.

Pros

Really useful tools and AI incorporated
Friendly and helpful team!

Cons

I have not yet found anything to not like about the company/system

Natasha
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] deserves a pay rise!

Reviewed on 11/09/2024

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Difficult with the technical side but have had a great experience with [sensitive content hidden]

Pros

A lot of the automated features such as consent, medical, reminders, follow ups, reviews

Cons

Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive

Response from Pabau

Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Ryan
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Data Migration and Integration

Reviewed on 14/08/2024

Migration and integration is seamless. Staff are supportive and reassuring.

Migration and integration is seamless. Staff are supportive and reassuring.

Pros

Marketing features. Client data management. Migration and integration support.

Cons

Scheduling of staff. Enforcing deposits.

Response from Pabau

Hi Ryan, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including support around building comms, scheduling, deposits, AI, etc.) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ellen
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent crm

Reviewed on 03/07/2024

Good customer service, easy to use setup, easy to find information

Good customer service, easy to use setup, easy to find information

Pros

It’s got mostly everything I need minus few features that are coming soon

Cons

A few features aren’t ready that I thought were already functioning

Alternatives Considered

Phorest

Reasons for Choosing Pabau

No gift vouchers packages Not intended for medispa

Switched From

Cliniko

Reasons for Switching to Pabau

Easier use of system Cheaper monthly fee

Response from Pabau

Hi Ellen,

Thank you so much for your review - we are thrilled to have you onboard!
We're constantly rolling out new features and updates – keep an eye for our newsletter!

As a reminder, you can book a call with our Success team anytime to make sure you are getting the most out of our system:
UK hours: https://support.pabau.com/meetings/pabau/success-meeting
US hours: https://support.pabau.com/meetings/pabau/success-meeting-us

Best wishes, Thiago

Emma
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Pabau Support

Reviewed on 18/03/2024

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons

Setting up templates isn’t straightforward if you’re used to using Windows

Alternatives Considered

Phorest

Reasons for Choosing Pabau

It was limited in functionality and the business outgrew it

Switched From

Consentz

Reasons for Switching to Pabau

I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salon

Response from Pabau

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review!

Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:-

https://support.pabau.com/meetings/pabau/success-meeting

https://support.pabau.com/meetings/pabau/success-meeting-us

For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Jason
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Pabau switch success

Reviewed on 22/11/2024

It has been a good experience and it's great there is always someone you can contact

It has been a good experience and it's great there is always someone you can contact

Pros

has all bases covered and continues to develop

Cons

There are still some features in development.
I would like more free marketing as this is another expense that other systems do not charge for

Tracy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A good CRM for clinic management

Reviewed on 15/07/2024

Pros

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons

The SMS system is much more costly than other platform

Alternatives Considered

ClinicSoftware.com

Switched From

iClinic

Reasons for Switching to Pabau

Price and familarity with the software

Response from Pabau

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

Maegan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Better execution of the basics, customer service very good

Reviewed on 30/07/2024

Pros

The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.

Cons

We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.

Response from Pabau

Hi Maegan, thanks for the review. Regarding your feedback - To help you with the overall setup and get the most out of Pabau (also around the app) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. We've been working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into any issues.

P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Sarojben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Attractiveness for Pabau's Software Use

Reviewed on 25/07/2024

Pros

All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.

Cons

Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.

Response from Pabau

Hi Sarojben, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including expert help around adding and customizing medical forms) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):

- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Shanthi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review of Pabau CRM

Reviewed on 07/04/2024

My overall experience with Pabau has been excellent

My overall experience with Pabau has been excellent

Pros

The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.

Cons

PRescription feature
Birthday templates need to be fancy

Response from Pabau

Hi Shanthi, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and get help around prescriptions and birthday templates), book a 1:1 success meeting:
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] fixes everything!

Reviewed on 11/09/2024

challenging start but now we love it!!!!

challenging start but now we love it!!!!

Pros

Variety of functions and can speak to a real person for help

Cons

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Response from Pabau

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (300+ lessons) - https://academy.pabau.com/
Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

Sophie
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pabau 2 Migration

Reviewed on 24/06/2024

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out...

Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Response from Pabau

Hi Sophie,

Thank you for your review, and we're thrilled to have you on board Pabau 2!

Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com.

Thiago

Sukhvinder
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent highly recommended

Reviewed on 29/08/2024

Excellent service excellent support and customer service

Excellent service excellent support and customer service

Pros

Easy to use while having complex features that make practice management all in one solution

Cons

All of it seems great so far. Adding ownSMS provider would be good

Response from Pabau

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

Additionally, explore these resources available 24/7:
Pabau Academy (200+ lessons) - https://academy.pabau.com/
Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/

You can also get instant support via https://pabau.com/support-centre/

Thank you again. Your feedback helps us improve.

Best regards,
Alex
Product Marketing Manager

P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more.
P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Heather
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 07/01/2025

Really happy with overall product and service

Really happy with overall product and service

Pros

General system capabilities - still learning even now

Cons

The amount of things to have to learn - it just takes some time

Ruqayyah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Perfect client Calandar scheduler

Reviewed on 10/01/2025

very happy with the calandar scheduler. The support team is very prompt and helpful. I would...

very happy with the calandar scheduler. The support team is very prompt and helpful. I would suggest that there be a wait list as soon as possible as this is a very hand feature.

Pros

Calandar is easy to work with, and the support team is very prompt and helpful.

Cons

There is no wait list, which was a feature in the previous pabau version.

Celeste
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

It's great if you know how to navigate it.

Reviewed on 19/06/2024

It's relatively simple and easy to use, with the help of customer support they make solving...

It's relatively simple and easy to use, with the help of customer support they make solving problems easy.

Pros

Everything is integrated into the software. Features that are coming are why I purchased with Pabau and am anxiously waiting to be able to use them.

Cons

There are multiple steps you have to take in order to accomplish one goal, for example making a member available for online bookings.

Response from Pabau

Hi Celeste, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (including improvement of the online bookings journey) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already):
- https://support.pabau.com/meetings/pabau/success-meeting
- https://support.pabau.com/meetings/pabau/success-meeting-us

You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com.

On top of that, 2 additional resources available to you 24/7 that we would also recommend are:

- The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/
- The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/

Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve.
Best regards,
Alex
Product Marketing Manager