StoryTap

5.0 (11)
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StoryTap is the leader in story-led video automation.

Overall rating

5 /5
(11)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support Software
4.9/5

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11 Reviews

Elijah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Give your community a voice

Reviewed on 24/08/2020

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with...

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19.

The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Craig
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Video reviews made easy!

Reviewed on 25/08/2020

It's great! Not only is the platform powerful and effective but the level of customer service...

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Pros

StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Cons

Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Andrew
Overall rating
  • Industry: Higher Education Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to use for a social media manager on the periphery of the project

Reviewed on 26/10/2021

Overall this is a great tool to not only create video content but to store it. The premise is easy...

Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences.

Pros

I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched.

Cons

My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback.

Kaare
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Critical Platform For Success

Reviewed on 04/11/2021

StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot...

StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets

Pros

-The external platform itself is sleek and aesthetically pleasing
-The concierge services are invaluable in keeping our goals on track
-The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program
-Reporting provided through the platform is extremely helpful especially when cross referencing it

Cons

I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects.

Samantha
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

No Substitute for Creating Content at Scale

Reviewed on 02/11/2021

Really great experience. I have since moved on from Anderson, but would love to work with them...

Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises.

Pros

I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals.

Cons

There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve?

Anita
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good to have

Reviewed on 26/10/2021

The overall experience with StoryTap is positive. Their team members are really good and organized....

The overall experience with StoryTap is positive. Their team members are really good and organized. I can feel that they genuinely care about achieving our business goal and making our business more successful. I really like working with them and look forward to producing more videos and seeing the impact we make to our customers' experience.

Pros

I like how easy it is to use this platform to create and manage videos. The integration to my business was very smooth as well. The video created on this platform was very professional that the quality is comparable to studio production.

Cons

We got lots of suggestions to improve the current features and functionalities of this software. We look forward to seeing the changes soon.

Lori
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy and Impactful!

Reviewed on 14/09/2020

The support staff at Story Tap are super helpful and jumped on several calls with us in the early...

The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.

Pros

It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems.

Cons

We really have nothing bad to say about this software, it exceeded our expectations!

Felix
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy Way to Scale Video Reviews

Reviewed on 29/10/2021

Pros

Storytap's software was easy and simple to implement. The UI was intuitive to review, filter, and export video reviews.

Cons

The biggest areas of improvement are video editing options. If you wanted production-level videos, you'd still need to export the files into another video editor.

Elaine
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Positive experience working with StoryTap to answer top customer FAQs

Reviewed on 14/11/2021

I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer...

I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer FAQs, we collected video answers recorded by our technicians. Although my experience was short, the team was fast and responsive to help get us moving.

Pros

The onboarding experience was pretty fast and the UI was simple to navigate. The backend was organized while the front-end recording experience was really straightforward to use.

Cons

There are a lot of features available with StoryTap. I wasn't too sure where to start at first but luckily [SENSITIVE CONTENT] from the StoryTap team made sure my onboarding was straightforward and easy to follow. Thank you [SENSITIVE CONTENT]!

Cpmpr
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best customer video review platform!

Reviewed on 24/08/2020

Pros

Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless.

Cons

I haven't had a single issue using the StoryTap platform.

Lisbeth
Lisbeth
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Útil y valiosa

Reviewed on 10/11/2022

En general es agradable es fácil de comprender y de trabajar con ella ,tienen buen servicio al...

En general es agradable es fácil de comprender y de trabajar con ella ,tienen buen servicio al cliente.

Pros

La facilidad con la que cuenta la plataforma,tiene una configuración rápida y sencilla,tiene un sistema y proceso claro al igual que una incorporación sencilla.

Cons

Cuenta con algunos problemas técnicos al tratar de cargar archivos y algunos son incompatibles.

Alternatives Considered

Reasons for Switching to StoryTap

Porque me ha beneficiado un poco más su plataforma ,es más sencilla y util