Lusha Reviews

Lusha is incredibly easy to use and integrates perfectly with our companies Salesforce. The ability to quickly gather accurate and tested contact information ensures that our sales team always has the highest quality contacts available. Furthermore, Lusha customer support makes it easy to troubleshoot any issues you may come across.

I believe that it would be beneficial for Lusha to be able to pull geographical locations from LinkedIn profiles in addition to emails and phone numbers. Perhaps having a checkbox that allows users to pick and choose what data they would like to pull can be useful.

The accuracy of the data and prospecting tool

I've found that many of the contacts are retired or at different companies, otherwise very accurate.

There is not much that makes this a good tool

The database and information is seriously lacking to be an effective tool

updated database
Best LinkedIn data extractor.
Best lead generation software.
Best sales Management software.

Subscription charges are very expensive .

Easy to use, direct links to LinkedIn profiles, collaborative, export results in bulk

Some of the emails are old/people have left their companies and this hasn't been updated

Lusha is an amazing tool when it comes to extract leads and their contact info no matter if it is their contact number or their e-mail, Lusha turned to be the most accurate as compared to the other tools in the same space. Not only, is it easy to use it is almost accurate every single time. You can easily keep a track of all the leads that you extracted at one place. You can also extract multiple leads at the same time, saving a lot of time when used in an integrated format with the other sales tools/softwares like LinkedIn.

Also, the USP of this tool that was the most relevant to me was its prospecting feature where you have various filters to actually deep dive into a particular industry/ niche and extract the data in a structured manner industry by industry. Moreover, you also get a lot of free credits every month when you join the Lusha community providing something extra to their members.

All in all it is a great platform for increasing your overall sales but sometimes it might provide inaccurate information like the phone numbers might be old and now not in use. Also, it is a little expensive when you want to use it on a full fledged basis with all the features in place.

The ability to pull contact details for LinkedIn members can save hours a week on searching manually.

The success rate of accurate email or phone numbers is about 60%. You are charged a credit even though you report the incorrect state of the contact details presented.
It also keeps displaying an upgrade option (that needs to be repeatedly minimised), although we already subscribe to that option.

Integration with Hubspot and the ease of importing prospects into the CRM.

How inconsistent prospect information is. I might look at a prospect on their linked profile and on their hubspot profile or in their employee list in sales navigator in LinkedIn and the information is different for each web page. On their LinkedIn profile it might just have the prospect's phone number, on hubspot it might just have their work email and in sales nav it might just be empty. And then it will expect you to unlock the prospects information again even though you have already unlocked it on a previous webpage. This needs URGENT fixing as it is wasting tokens and time.

The Ease of Use

missing data \ price \ rocket reach has more data

Its interface is beautiful and made contact extraction become something much more "normal" to me. Super easy to use and I simply love the fact that it shows prior to credit usage whether one will have access to an email, phone number, or both.

The fact that the extension requires some permissions that I do not feel comfortable allowing them to have. I ended up using the web platform only.

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles. The chrome plug-in works well. Most users will be using this with LinkedIn. When you visit a profile, it tries to find phone number and email addresses and usually it comes up trumps. This often gives you personal contact details allowing you to bypass the corporate gatekeepers - that's why this is popular with recruiters. The LinkedIn Inmail system can be hit and miss (lots of LinkedIn users don't check or don't respond) and when you consider that Lusha could replace a premium or recruiter version of LinkedIn, it is good value if you are a sourcer, recruiter or biz dev professional.

As you can turn off the monthly subscriptions this would be a good option for campaigns targetting specific verticals for example if you don't have an ongoing requirement.

The software isn't perfect and it does get it wrong sometimes, but it is currently the best at what it does. While there's not much to dislike about Lusha, the problem with apps like these is that they invariably get either bought by LinkedIn/Microsoft and killed or just blocked when they become too popular. You may also be running into data privacy issues by using apps like this - check the legislation in your jurisdiction and you might want to run this past the Data Protection Officer (DPO) if you have one.

I LOVE the fact that it works SO WELL! Moreover, the team is super helpful whenever I face technical issues or need help

The permissions that the extension asks for make me unconfortable - and my cybersecurity team did not allow me to use it, so on my corporate computer I am only allowed to use the Prospecting Dashboard

Lusha's slogan should be "data you can trust". While other tools in the market just "guess" your prospect email, Lusha gets it right. I don't know details about their database, but the accuracy of the e-mails and phone numbers provided are incredible high. Other tools in the market just make a guess like "[email protected]", try to validate it and that's all. Most of them can't even give phone numbers. I have tested over 15 tools (Hunter, Snov, Findthatlead, Skrapp and etc) and I can assure that Lusha is the most accurate.

I find it very pricey. You can buy larger credit packs and get a discount, but it's still way more expensive than competitors.

We've been a user of the solution for a few years, it's very very helpful and the team supportive, covers the US market well, the European market not so well, but that's not really Lusha's fault

the 66% increase in pricing, it forced us to find alternatives

Ease of use, immediate value and convenience in product for contact info.
Fair pricing.
Technically lusha works well and is easy to activate on LI

One aspect is not really the fault of lusha but dead/not current contact info is a growing problem on LinkedIn - all lusha does is uncover the contact info given by LI user who does not always update their contact info as they change jobs/locations. This something lusha needs to be aware of because it’s success and value is completely tied to this - if LI cannot control this quality issue of user provided contact info - lusha is a goner, I will dump lusha for another contact/email product.
Would like more options with subscription plans and pricing - for instance, found no option to save cash when currently have no work in the pandemic because I did a flat yearly subscription and now have no work to justify that cost.
New competition for this type of product makes me not as loyal to lusha - would like better pricing for what it does compared to some of the other products that seem to do more. Lusha feels like a one trick pony.
Another negative is when no contact info is available or no email is available- would love lusha to be able to at least offer a company email - I use Seamless AI, Hunter.io etc for emails not available on lusha

it find me mobile numbers i can't find anywhere else and therefore makes a huge impact on the opportunities I can find

The lack of integration with SFDC is a pain. The upload to SFDC function was such a fantastic release, a complete game changer for time spent on prospecting. However, it could be a lot better. When you upload a lead it should integrated fields such as country, Job title, lead owner etc so Lusha could definitely be doing better on this part. Providing better field update would bring the company to the next level.

For my firm's use the quality, as well as the speed at which you can attain it, are both imperative. They knock it out of the park.

I would like to integrate into our ATS. I'm not sure if this is possible or not but I also haven't researched.

Lusha is a very powerful tool and has a great UX.
It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
List view of contacts is also managed by them, thus making the life of a user easier to navigate through the contacts.
Third Party integrations is a bumper feature that reduces a lot of workload where you need to add leads to your CRM manually.
Data export/import features are perfectly built and very easy to use.

Pricing is on the higher side.
Sometimes it feeds you with wrong contacts.
Might get air in some cases.

Product integration with Linkedin, data authenticity and ease of use are the best part of Lusha

Still to findany limitation. Sometimes the data is incorrect but its good that we have option to inform about the same.

The pop up on LinkedIn looks useful
The phone numbers are useful for sales contacts

1. Many phone numbers in the database are incorrect, leading to the wastage of credits. Also if a user stops the subscription, all the remaining leads go waste.
• We have found some of the companies from the packaging & Steel industries contacts were not reflecting
• Some of the remote locations like Bhopal, Nagpur, Himachal Pradesh, etc were found to be unavailable
• Found 30 – 35 % of contacts are invalid email ids. For example, I have picked up 10 contacts out of those at least 4 bounce back.

their support and service are great, they are growing and constantly provide more features and better experience

it's database is smaller than others, other than that - it's pretty good!

When it offers details with a lot of options.

when the app offers some details but are very outdated and are no longer working

Lusha is very useful in finding the email address of any people, I usually search for leads on Linkedin and my Lusha is integrated with my Linkedin for Business. I was able to find email addresses so easily with the help of Lusha.
Lusha is easy to use and the interface is so simple, go to the LinkedIn profile and click on show email id on the Lusha plugin and that's it, you will find the email address of your lead.
I also use Lusha for lead generation, this is a very easy way to find leads and their contact information.
Overall Lusha is the best product for me to find the leads and their contact information.

There should be an option to update some email address that was wrong on the Lusha, I have seen many times some errors in email address but there was no option to update that.

We were using various different tools to get details of contact of our potential customers .

But we cldnt focus more on calling as numbers were not correct or too old. Board line numbers were another hassle.
Lusha was revolutionary in terms of helping us out. Even in times of lockdown and company cuts, no cut was made to keep lusha out. It is like a very important part and parcel for us.

I think there would be many ppl who aren't on linkedin but there number could be traced somehow. How would we find there details?

An option of correcting someone's number and a list of our contacts searched on lusha should be there somehow

I use Lusha on daily basis to get information on leads that I am looking at on Linkedin. Many times Lusha is able to give me the personal details that I am missing from my other CRM databases.

It seems like there are times that information is incorrect and there is no way to correct it or inform that it's wrong.