Lusha Reviews

Lusha is incredibly easy to use and integrates perfectly with our companies Salesforce. The ability to quickly gather accurate and tested contact information ensures that our sales team always has the highest quality contacts available. Furthermore, Lusha customer support makes it easy to troubleshoot any issues you may come across.

I believe that it would be beneficial for Lusha to be able to pull geographical locations from LinkedIn profiles in addition to emails and phone numbers. Perhaps having a checkbox that allows users to pick and choose what data they would like to pull can be useful.

Lusha's slogan should be "data you can trust". While other tools in the market just "guess" your prospect email, Lusha gets it right. I don't know details about their database, but the accuracy of the e-mails and phone numbers provided are incredible high. Other tools in the market just make a guess like "[email protected]", try to validate it and that's all. Most of them can't even give phone numbers. I have tested over 15 tools (Hunter, Snov, Findthatlead, Skrapp and etc) and I can assure that Lusha is the most accurate.

I find it very pricey. You can buy larger credit packs and get a discount, but it's still way more expensive than competitors.

The Chrome Extension is the most feature I liked in this software.

The system didn't always give correct call numbers, and sometimes fails to get the numbers in the first place.

Product integration with Linkedin, data authenticity and ease of use are the best part of Lusha

Still to findany limitation. Sometimes the data is incorrect but its good that we have option to inform about the same.

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles. The chrome plug-in works well. Most users will be using this with LinkedIn. When you visit a profile, it tries to find phone number and email addresses and usually it comes up trumps. This often gives you personal contact details allowing you to bypass the corporate gatekeepers - that's why this is popular with recruiters. The LinkedIn Inmail system can be hit and miss (lots of LinkedIn users don't check or don't respond) and when you consider that Lusha could replace a premium or recruiter version of LinkedIn, it is good value if you are a sourcer, recruiter or biz dev professional.

As you can turn off the monthly subscriptions this would be a good option for campaigns targetting specific verticals for example if you don't have an ongoing requirement.

The software isn't perfect and it does get it wrong sometimes, but it is currently the best at what it does. While there's not much to dislike about Lusha, the problem with apps like these is that they invariably get either bought by LinkedIn/Microsoft and killed or just blocked when they become too popular. You may also be running into data privacy issues by using apps like this - check the legislation in your jurisdiction and you might want to run this past the Data Protection Officer (DPO) if you have one.

We've been a user of the solution for a few years, it's very very helpful and the team supportive, covers the US market well, the European market not so well, but that's not really Lusha's fault

the 66% increase in pricing, it forced us to find alternatives

Lusha is really easy to use. You simply install the plugin and you're ready to go.

What I like least about the software is that it's somewhat inconsistent in its records. Especially in the branche we are working in, it is sometimes quite difficult to find information on specific profiles. Some tests I ran, I only got 2 out of 40 records. It also sometimes sais to go to a profile, while I am at one already.

I like how there is a chrome extension and how it automatically searches for emails/phone numbers without having to action it to do so.

A lot of the emails are unfortunately wrong... I tried it on my own linkedin profile and it didnt work, there was an email that I had actually never used or was associated with.

-user friendly interface
-accuracy in terms of contact details.
-affordability
-integration possible with other CRM portals

-limited number of features.
-limited number of credits given.
-little bit on the expensive side when compared with other Lead generation platforms.

I love the interface and how it's designed to be user-friendly. Everything is well thought out and there's no way I can imagine any other app that provides a better experience for users.

I wish Lusha had less features. It's too complicated for me to use.

Ease of use, immediate value and convenience in product for contact info.
Fair pricing.
Technically lusha works well and is easy to activate on LI

One aspect is not really the fault of lusha but dead/not current contact info is a growing problem on LinkedIn - all lusha does is uncover the contact info given by LI user who does not always update their contact info as they change jobs/locations. This something lusha needs to be aware of because it’s success and value is completely tied to this - if LI cannot control this quality issue of user provided contact info - lusha is a goner, I will dump lusha for another contact/email product.
Would like more options with subscription plans and pricing - for instance, found no option to save cash when currently have no work in the pandemic because I did a flat yearly subscription and now have no work to justify that cost.
New competition for this type of product makes me not as loyal to lusha - would like better pricing for what it does compared to some of the other products that seem to do more. Lusha feels like a one trick pony.
Another negative is when no contact info is available or no email is available- would love lusha to be able to at least offer a company email - I use Seamless AI, Hunter.io etc for emails not available on lusha

it find me mobile numbers i can't find anywhere else and therefore makes a huge impact on the opportunities I can find

The lack of integration with SFDC is a pain. The upload to SFDC function was such a fantastic release, a complete game changer for time spent on prospecting. However, it could be a lot better. When you upload a lead it should integrated fields such as country, Job title, lead owner etc so Lusha could definitely be doing better on this part. Providing better field update would bring the company to the next level.

Lusha is a very powerful tool and has a great UX.
It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles.
List view of contacts is also managed by them, thus making the life of a user easier to navigate through the contacts.
Third Party integrations is a bumper feature that reduces a lot of workload where you need to add leads to your CRM manually.
Data export/import features are perfectly built and very easy to use.

Pricing is on the higher side.
Sometimes it feeds you with wrong contacts.
Might get air in some cases.

We were using various different tools to get details of contact of our potential customers .

But we cldnt focus more on calling as numbers were not correct or too old. Board line numbers were another hassle.
Lusha was revolutionary in terms of helping us out. Even in times of lockdown and company cuts, no cut was made to keep lusha out. It is like a very important part and parcel for us.

I think there would be many ppl who aren't on linkedin but there number could be traced somehow. How would we find there details?

An option of correcting someone's number and a list of our contacts searched on lusha should be there somehow

I use Lusha on daily basis to get information on leads that I am looking at on Linkedin. Many times Lusha is able to give me the personal details that I am missing from my other CRM databases.

It seems like there are times that information is incorrect and there is no way to correct it or inform that it's wrong.

it's really easy to use Lusha. you can finally also bulk update leads/ contacts.
really simple to deploy and start and it has various options of export (to salesforce, salesloft etc..)

So it's a handy tool however not a very good one.

1 - the quality of the emails is dubious. I've had no-name plugins on chrome find more correct emails than Lusha

2- the job titles are a disaster on lusha ... when you're on Linkedin and import people from Lusha to your CRM or Salesloft. it doesn't really copy their title right.
from a title such as director of performance marketing ---> lusha will save it as "marketing" or at best as "director" which is useless when you're trying to remember who to contact if you have 50 people under that account in salesforce.

so in other words , it doesn't pick the correct title on Linkedin rather come up with an old (if it's decent) or a general one ...which makes you start going back and forth for copy-pasting (which defeats the purpose of the whole thing)

3- if you save a few contacts to linkedin lists (as you're trying to sort them out) lusha cannot read linkedin lists rather only the main page ... which is annoying

It is easy to use and providing the person's best contact phone number and email are the biggest strength. Finding someone's email and/or direct line is very tough so this helps alleviate some of those issues when prospecting.

A LOT of the contacts don't have any email or phone number. It will just say something like "Lusha cannot verify the contact". When I was in the free trial a good number of contacts had the info but ever since I paid for the yearly subscription I am finding that a good number of contacts LinkedIn profile do not have their information or say "Lusha cannot verify the contact". Also - sometimes the information is inaccurate (which is exepcted).

Lusha has made life easier by enabling faster access to contacts on LinkedIn. Earlier I would have had to send several messages to a contact in order to get a response. Now I can get their handphone number with one click. It has really helped me in improving the quality of my network with a direct access to them. I don't think any business development professional or consultant can imagine life without LUsha.

Many times the contact details are wrong. The phone numbers are not correct. Sometimes no details are given whatsoever.

Overall a good product.
There are quite a few errors occuring on different phones or email ids coming when we open the same profile at two different instances and I guess your teams might be working on them.
At times the numbers are not correct.

Ease of use.
Since it is plugged with Linkedin it becomes very handy and the pop up comes once the details are there on Lusha.

Sometimes gives you the right information and email format. It's easy to use and works on most people you see on LinkedIn. It seems slow on LinkedIn RPS but not sure that's true 100% of the time.

Most of the time the phone numbers are incorrect and they are, in fact, for a persons former company or employer (meaning you get shouted at for being the 100000th person to call that number recently) or are for their switchboard (which is hard to justify costing a credit if you're pumping out readily available information which I could find for free in a click of a button). Sometimes the emails are wrong, not all of the time, but are usually easy to correct by looking at a sample population of similar people at the same company.

I love that if I need to speak to the decision maker at a business, either CEO, Marketing Director or GM Lusha will 50% of the time have the correct mobile number ad email address. This saves me a lot of time as I do not have to go through reception desks to speak to these people

It is obviously frustrating that the numbers are only correct 50% of the time.

Good quality contacts at some reasonable pricing. The tools like their extensions all worked smoothly and properly.

The contact data wasn't as expansive or detailed a other vendors. Their product suite is a bit smaller compared to other vendor offers.

The 'widget' just sits on top of your web pages and works for you. It often finds 'impossible' phone numbers that other solutions simply don't have.

Very easy to use.

Would be good to be able to import full contacts into SFDC

Lusha is really helpful in finding the contact details of the candidate I want to reach out to. Cannot imagine a day in recruitment without lusha.

A lot of contact details provided at lusha is incorrect. Sometimes it connects you with a person having the same name but altogether in a different location, which creates a lot of misunderstanding at times.

Lusha allows Me to connect with people who I would normally have no way of getting in contact with. As a recrutment consultant, it has led to me bringing on more clients, building more relationships and adding more value to my business and my career. I honestly wouldn’t know what I woulD do without it having used it for the past 2 years. I would highly recommend anyone in my industry to implement it.

Very few cons although sometimes the number can be incorrect but this is rare