13 reviews
Overall rating
4.1
/
5
Value for Money
3.9
Features
3.8
Ease of Use
3.8
Customer Support
4.2
77% recommended this app
13 reviews
Ashish J.
Industry: Information Technology & Services
Company size: 51-200 Employees

Good software for management in a team

Used Daily for 1-5 months
Reviewed on 03/12/2019
Review Source: Capterra

We are getting leads to work and update on a regular basis.

Pros

It's full of various functions which is very much handy in daily work. Easy to use and understand.

Cons

Interface is a bit old. No customization of interface

Response from Ipercepts Creative Soft Tech

Hi Ashish,

Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ajay R.
Industry: Industrial Automation
Company size: 51-200 Employees

Ti

Used Daily for 2+ years
Reviewed on 03/12/2019
Review Source: Capterra

Good,

Pros

Attendees and punctuality, or time saving

Cons

Bugs, must requires iPhone app, or location tracking

Response from Ipercepts Creative Soft Tech

Hi Ajay,

Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Vishal K.
Industry: Industrial Automation
Company size: 2-10 Employees

Feedback

Used Daily for 1-5 months
Reviewed on 05/12/2019
Review Source: Capterra

the experience is good.
support excellent

Pros

Good software
customized as our workflow

Cons

look and feel needs to be improved
lags speed
ease of operation needs to be improved

Response from Ipercepts Creative Soft Tech

Hi Vishal,

Thanks for the fare feedback, will surely be working on UI level improvements and release as update.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ekta G.
Industry: Information Technology & Services
Company size: 51-200 Employees

CRM

Used Daily for 1+ year
Reviewed on 09/12/2019
Review Source: Capterra

Pros

Leads sorted and maintained at one place

Cons

Not user friendly and excel comes more handy sometimes

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Prudhvi P.
Industry: Plastics
Company size: 201-500 Employees

Review

Used Daily for 6-12 months
Reviewed on 09/12/2019
Review Source: Capterra

god

Pros

ease of access

Planning friendly

updates

Cons

Not much
Search options only we cant search immediately.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Aishwarya M.
Industry: Security & Investigations
Company size: 11-50 Employees

Ease of work

Used Daily for 1-5 months
Reviewed on 19/12/2019
Review Source: Capterra

Overall the experience is really good. its very easy to use and easy to understand.

Pros

The Quotation and invoice format, also the reminders that we use for leads

Cons

adding products in the quotation is quite difficult.

Response from Ipercepts Creative Soft Tech

Hi Aishwarya,

thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product.

Thanks,
Rajendra

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

David B.
Industry: Telecommunications

Delightful, Useful, Rough Service

Used Weekly for 1-5 months
Reviewed on 06/04/2018
Review Source: Capterra

Pros

iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.

Cons

The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.

Response from Ipercepts

Thanks for the Kind response David.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Suryamani K.
Industry: Electrical/Electronic Manufacturing
Company size: 11-50 Employees

Provide Purchase Order

Used Daily for 1-5 months
Reviewed on 05/12/2019
Review Source: Capterra

Reminder facilities very good.

Pros

Reminder facilites and searching facilities

Cons

Purchase Order we can't make in this software

Response from Ipercepts Creative Soft Tech

Hi Surya,

Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services

Very customisable CRM.

Reviewed on 28/05/2018
Review Source: Capterra

Pros

Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.

Cons

Not available as an app for when out of the office, other than that all was good and no other cons to list.

Response from Ipercepts Creative Soft Tech

Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kuldeep S.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.

Used Daily for 6-12 months
Reviewed on 05/06/2017
Review Source: Capterra

Increased productivity of employees which results in better customer satisfaction and more revenue.

Pros

First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.

Cons

Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.

Response from Ipercepts

Thank you for the Kind feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Barry F.
Industry: Airlines/Aviation
Company size: 51-200 Employees

Effective Usage

Used Daily for 1+ year
Reviewed on 05/12/2019
Review Source: Capterra

Friendly to handel

Pros

Ease to Use and keep records of tickets and customer

Cons

Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,

Response from Ipercepts Creative Soft Tech

Hi Barry,

Thanks for the fare feedback, will certainly look at the cons you mentioned.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Neha V.
Industry: Information Technology & Services
Company size: 51-200 Employees

Nothing is extraordinary--CRM

Used Daily for 1+ year
Reviewed on 07/12/2019
Review Source: Capterra

Pros

Nothing as such.

Even your software lacks in many basic features.

Cons

This software lacks in user- friendliness.
It is not automated.
Automatic assignment of leads to an user is missing so it is time consuming.
It is manual completely.
filters are also not working properly.
Importing an excel is not an easy. It is complicated.
Recent leads are sometimes not on the top.
When an excel sheet is exported, it is not in proper format. Should be in PDF format also.

Response from Ipercepts Creative Soft Tech

Hi Neha,

Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority.

Hope you will give improved feedback in coming days.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Sanjeev R.
Industry: Events Services
Company size: 11-50 Employees

the more details, the better.

Used Daily for 6-12 months
Reviewed on 05/12/2019
Review Source: Capterra

Pros

Campaigns : Its very easy track to customer

Cons

Customer : Its very easy search customer

Response from Ipercepts Creative Soft Tech

Hi Sanjeev,

Thanks for the appreciation, will look forward to continue working with you.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10