its so good
New Generation Call Center
Cheap, fast adopted and best customer experienced support team ever
We used ALOTECH to get payment on the phone
The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.
Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.
I am satisfied with my experience.
I have a good working cloud santral. This is enough :)
To able to direct incoming calls to my teammate easily. Managing time and day preferences to be online is easy. Sales staff is very helpful.
We should not wait for invoices. It must be online. I want to download my invoice. I also want recurring payment system with credit card.
850 plus IVR were installed in very short term. It was great.
Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue .
Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you.
in general positive, user friendly
the fact that the calls are recorded and accessible immediately for listening and also the reporting feature
The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application.
The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement.
Good software, can improve.
Very practical for someone who need hourly, daily report.
Has all features for tracking, control and supervission.
As a supervisor it's very practical to get some reports for the agents performance.
I can check live the status from customer support agents to see who is available, busy, etc.
Sometimes there are some interference in the calls.
I think application transitions should be fluent.
Call Center Studio is our right hand.
They did almost everything what I requested.
The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
They did a lot of things beyond my imagination.
My thoughts on call center
Frankly, I do not comment on this question without using the application in detail.
I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
It is very bad situation that this software does not work on google chrome browser.
I provided the control authority during the interview
STATUS SELECT, meeting key , up to date, sustainability, easy application,continuous updating of version
THE FREEZING, status change not possible, overtime, call again during a call,sticking,stuck in the play key
You should make some check. You should listen your customer.
It's good. We've tried 2 more companies. You're the best.
Not a client, cloudbase programming is best
A little bit slow. Some features must have but you dont.
Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.
Every time I communicate, I have experienced that I am a valued customer
First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do
I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.
I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending
easy to use, cool UI.
integrations with salesforce is a good asset
integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.
sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly
excellent product to use, totally user friendly
Make your dreams come true
Easy but you need to learn it first, not that intuitional
It solved our customer support infrastructure problem
Value for money is good. It is easy however somebody needs to teach you first. Our account manager in Turkey did a detailed demo & presentation to us. Alotech team in Turkey is easily reachable whenever needed.
User experience is not thought I believe, it is quite complicated and not intuitional. I still have hard times for navigating on certain features.
Easy to use
Aylin Kılıç -Planing Manager
Rocky and Unpredictable
I can easily contact any client I want with an internet connection and a head set.
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
Stable, a product with a good team. Alotech prove our cloud call center choice is right.
Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.
Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.