Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall a great tool, useful and easy to use.
Reviewed on 28/10/2020
Overall a really happy user, there are some minor irritations but nothing that would make me look elsewhere, and the excellent customer support and frequent updates are especially gratifying.
Pros
For the most part it is easy and intuitive to use. It's easy to create and to edit shifts, customise with colours/shift names, it alerts colleagues immediately when shifts have changed. The app is great for a visual snapshot of published shifts that all users can access. If there are ever any issues, there is always someone on the live chat who can help straight away, and although I've only used this help service approx 3-4 times in the entire time I've been a rotageek user, they have always been exceptionally helpful and resolved my issue/answered my question immediately. I have no basis for comparison but I'd have no reason to want to try different software, I'm a happy user and it often gets minor updates which only improve the experience.
Cons
It's sometimes a little glitchy, eg when deleting a shift to enter a new one it sometimes takes time before it will let you enter a new one (whereas editing works immediately), although this could be poor Internet connection. An 'undo' button would be a useful addition as I occasionally move a shift by accident and can't work out where I moved it from! But aside from this, the worst thing is that it's sometimes a bit slow to get going.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best scheduling tool around
Reviewed on 03/12/2020
Brilliant software, easy to use and simple to understand.
Pros
Scheduling is so quick and easy with rotageek. It is simple to update schedules and the team always have access, so no excuses for turning up to work at the wrong time.
Cons
Would love the software to be more user friendly on my android tablet.
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system for Area Managers, Recruitment, Payroll and Team Members alike!
Reviewed on 12/06/2017
Managing the personnel out in the field in one place - their work schedules, changes to rotas, and their contact details
Pros
Accessibility to live schedules - with over 60 stores in the UK it allows Area Managers that are constantly on the road, Recruitment at Head Office and Payroll to view exactly what is happening at each store.
Team Member details are easily accessible when we need to contact them or make any amendments.
When Team Members (sub-contractors) submit their invoices, it allows an easy method of cross checking for payments.
Cons
Trying to find out historical data can be a bit challenging at times. This has improved since the 'delete' option was replaced with 'deactivated', as we can now reactivate a Team Member's details if needed.
The other challenge, has been if any changes have been made to any details - customer support cannot always advise who has made these changes or when, so it makes it difficult to be able to apply any training to avoid a repeat of changes that have caused issues.
- Industry: Leisure, Travel & Tourism
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
pros & cons
Reviewed on 31/10/2020
i become very frustrated with the system at the start then managed to find a calm way of scheduling the teams i needed to- then the functions changed and what used to take me 30mins is now taking roughly 60/90mins which is costly.
Pros
as a toll to record hours worked it is better than previous- however on a day i would get at least 5/8 emails from the team asking me to amend their hours as it has clocked them out/not recorded the day/app didn't work.
it is a pro for the team to be able to see their schedule on an app
it is a pro to have the holiday accreument available.
paying team members who work across multiple sites is a plus.
Cons
i preferred when you could re order the employees - no idea why this function changed.
when you copy and paste a shift if a short shift it reverts to a 30min break when for us many still take 60mins time consuming and if missed costs the bussiness.
time it takes for employees to appear.
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and a great asset to my store
Reviewed on 30/11/2020
Pros
I like that I can easily amend shifts and have them sent out to the team very quickly. It's really good that the breaks are built into the system and that we can have different shifts that are set out to the businesses needs, offering different payroll codes. The support from the rotageek team is always fantastic.
Cons
At times the programme can freeze meaning that a refresh of the page is needed. The only thing that ever lets this down is issues inputting or amending shifts, but every problem I've encountered, I have been able to contact the rotageek team who investigate and fix the issue quickly.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really Good Rota Software
Reviewed on 01/11/2020
Really good! I would recommend this to other companies to use.
Pros
This app/website gets used in our company daily. It’s easy to use and has some fantastic features to ensure doing rotas is smoothly run. Commission reports are also super handy and easy to fill in daily. All in all a great software.
Cons
Honestly nothing to fault with this app, I liked all the features and didn’t have a problem with any of them.
- Industry: Retail
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 28/10/2020
Very positive
Pros
I like the way you can request holidays and days off , swaps .
Cons
We can’t print daily floor plan before to approve the schedule
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple to use, when you know how
Reviewed on 13/12/2020
Pros
Simplicity of adding shifts and changing shifts
Cons
It doesnt link up very well with the company payroll system as reason codes are not the same. And it would be good to be able program fixed shifts for those colleagues who do the same days and shifts every week.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Scheduling Tool
Reviewed on 28/10/2020
Pros
Fantastic scheduling tool that lets me update and amend my schedules from anywhere on any device, provides updates to all users when any changes have been made and means that everyone knows when they should be working, really easy to use and great support
Cons
find the app a little fiddly to use, prefer to use the website option as its alot easier to manage large schedules on a bigger screen
- Industry: Museums & Institutions
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great way to schedule your team for work
Reviewed on 01/12/2020
great service, amazing customer service team always ready to help. easy to use and to play with. love the graphic
Pros
Easy scheduler and autoschedule. Timesheet incorporated which remove lot of admin and manual work. clear visibility of everyone working hours and shifts pattern
Cons
some mini glitches such as break or annual leave miscalculation
- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The team on the other end
Reviewed on 28/10/2020
fantastic the help team are amazing
Pros
Its quick, easy and efficient. It has made viewing the rotas much more easier
Cons
there are no cons, going from paper based to this has improved ease considerably
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to forward plan
Reviewed on 04/12/2020
Easy to use and would recommend
Pros
It’s easy to see costings, plan daily schedules and apply holidays
Cons
Sometimes it’s glitchy and you require assistance but that is always there if needed
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rotageek
Reviewed on 30/11/2020
Very easy to use and high quality website
Pros
Easy to use
Very user friendly
Concise information
Clear website graphics
Cons
All good ... except occasionally being asked to re log in
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great softwear
Reviewed on 02/12/2020
I find it a great advantage to have
Pros
Easy to use and always someone there to help you if you are stuck
Cons
Nothing I don't like, everything is just brill. It makes work easier.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Useful tool
Reviewed on 01/12/2020
Pros
It is quite straight forward to view and use once you get used to it
Has a very nice and clean design
Cons
There are quite a few bugs and issues with the software
Doesn't allow to copy and then delete things, you need to delete then copy and paste
The app allows for white backgrounds and black text, the web version doesn't.
- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recommend
Reviewed on 30/10/2020
Pros
It makes it easier to know my shifts and prepare ahead.
Cons
Sometimes it crashes and I’m not able to see my shift
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Employer's Dream
Reviewed on 28/10/2020
Pros
I have very little that I cannot praise this software on. The app is excellent and makes creating rotas, filling timesheets and authorisating absence very easy. It keeps all the employees information in one location meaning staff feel extremely informed and there is a true transparency between management and sales, saving time around seeking info and booking days off work.
Cons
My only issue is that the app only works with Google Play Store and IPhone users, whereas, I use Huawei. Meaning I have to manually do the work on a PC for myself, to clock into every shift, see my rota, etc.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software
Reviewed on 02/12/2020
Love it
Pros
Ease of use, perfect on desktop and in app for staff
Cons
Sometimes there are glitches and staff have reported defaults on the app however this has been dealt with quickly by the team
- Industry: Retail
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 28/10/2020
Pros
Customer support
Flexibility
Leave admin and swap function
Cons
Struggled to run when too many users
Getting staffing levels right in the first place
- Industry: Retail
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pets at home user
Reviewed on 30/11/2020
Pros
Like the app on your phone to access to see what you're working and what the team are working. Easy to swap and change shifts and the colour function to distinguish between shifts
Cons
Very slow lately, doesn't load for a long while and changes fail to register causing you to make mistakes
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great App and Website
Reviewed on 06/12/2020
It's a much more efficient way of having shifts displayed and to be notified of colleagues wanting to book holiday as well
Pros
It's easier to use than other software we've had and much easier than writing out a rota each week
Cons
It sometimes struggles to load but no more than any other site
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
great Rotageek
Reviewed on 29/10/2020
Pros
Great bit of software works really well
Cons
When you link to our payroll holiday can be unclear
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A bit glitchy but useful overall
Reviewed on 28/10/2020
Pros
Very quick delivery of peoples shifts. Easy to edit.
Cons
A lot of glitches when it comes to printing out the rotas.
- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic tool for great results
Reviewed on 01/12/2020
The customer service that I've used through the chat service on the site are extremely swift and knowledgeable. Addressing and solving my issue with professionalism and attention to detail
Pros
It's easy to understand straight away from the first time you use it. Well laid out and extremely stable platform with a great app and notification settings for my staff. Easy to adjust on the fly and to set up for the long term.
Cons
I have yet to come across a real problem or something I dislike about this simple program.
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing tool for any business
Reviewed on 29/10/2020
From the beginning I liked that rotageek listened to feedback , especially at The start and shaped the experience to our requirements.
Pros
I love the ease of use and how it allows me to interact with other users by implementing gaps for shift covers and notifications for any shifts created .whats amazing is that all staff get a notification about the shift I’ve created or changed by text and email too.thats so convenient.
Cons
Not too many cons .maybe some changes are unnecessary in my opinion and don’t add any extra usage .