---
description: Detailed reviews on yellow.ai based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare yellow.ai with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: yellow.ai Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [yellow.ai](/software/2038707/yellow-messenger)

# yellow.ai

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> Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.
> 
> Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of yellow.ai

1\. Experience unparalleled efficiency with Yellow.ai's AI-driven customer service automation, designed to handle inquiries 24/7 without human intervention.

2. Gain insights with real-time, color-coded visualizations of customer interactions, ensuring seamless tracking and management of all support activities.

3. Personalize customer interactions using our multi-LLM architecture, continuously trained on 16 billion+ conversations annually for the most accurate and empathetic responses.

4. Enhance your global reach with support for over 135 languages, ensuring consistent and effective customer service in 85+ countries.

5. Integrate effortlessly with existing systems and platforms, allowing for a smooth transition and immediate improvements in customer support operations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 37 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Bitonic Technology Labs
- **Location**: Bangalore, Karnataka, India
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Please contact Bitonic Technology Labs directly for pricing.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Brazil, Canada, Hong Kong SAR China, India, Indonesia, Japan, Malaysia, Mexico, Oman, Singapore, South Korea, United Arab Emirates, United States

## Features

- 360 Degree Feedback Software
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Benchmarking
- Business Process Automation
- CRM Software
- Campaign Management Software
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Churn Management
- Code-free Development
- Communication Management
- Configurable Workflow
- Content Creation
- Content Management System (CMS) Software
- Contextual Guidance

## Integrations (14 total)

- Google Chat
- Google Drive
- Jira
- Meta for Business
- Microsoft 365
- Microsoft Azure
- Microsoft SharePoint
- Microsoft Teams
- SAP Business One
- SAP SuccessFactors HCM
- Slack
- Telegram
- WhatsApp
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.ae/directory/562/customer-support/software)
- [Live Chat Software](https://www.getapp.ae/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.ae/directory/650/customer-engagement/software)
- [Employee Engagement Software](https://www.getapp.ae/directory/715/employee-engagement/software)

## Alternatives

1. [UChat](https://www.getapp.ae/software/2068586/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.getapp.ae/software/2071295/fathom-1) — 5.0/5 (807 reviews)
3. [Denser AI](https://www.getapp.ae/software/2074334/denser-ai) — 5.0/5 (31 reviews)
4. [Mindset AI](https://www.getapp.ae/software/2079982/mindset-ai) — 4.9/5 (15 reviews)
5. [Botsonic](https://www.getapp.ae/software/2071616/botsonic) — 4.8/5 (79 reviews)

## Reviews

### "Best Platform To Build Chat Bot Solutions (With the power of Machine learning and NLP)" — 5.0/5

> **Verified Reviewer** | *6 June 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy To use and Everything can be Customization.
> 
> **Cons**: I didn't found anything specific as of now.
> 
> It is good i have developed couple of solution and it is working fine.

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### "Yellow ai with Colorbar" — 5.0/5

> **Neharika** | *28 February 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to understand and the way they communicate with user
> 
> **Cons**: Need to be improve in reporting section .
> 
> Excellent software , Easy to use .

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### "Great Softwarer" — 4.0/5

> **Aishwary** | *28 February 2022* | Consumer Goods | Recommendation rating: 8.0/10
> 
> **Pros**: It has great UI \& is easy to implement. It has eased our work.
> 
> **Cons**: None. The product is great \& has improved overtime.
> 
> Very Good

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### "Driving Digital sales : AI- Chat Bot Yellow.AI" — 4.0/5

> **Kushagra** | *14 March 2022* | Paper & Forest Products | Recommendation rating: 8.0/10
> 
> **Pros**: Choice of diverse vernacular languages \& flexibility of  the team to implement customizations.
> 
> **Cons**: N/A as product is in implementation state.
> 
> The over- all experience has been good, the Yellow.ai team has helped in implementation of the project in all the possible.

-----

### "Yellow Messenger Review" — 4.0/5

> **Janani** | *25 June 2020* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders.

Look \& feel of the Platform as it gets updated with new features often.

Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.
> 
> **Cons**: The platform gets updated often which is brilliant but if the developers could get notified about the updates \& latest features, it would be helpful.

Also, most of the Documentation seems incomplete.

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## Links

- [View on GetApp](https://www.getapp.ae/software/2038707/yellow-messenger)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/yellow-messenger/> |
| en-AE | <https://www.getapp.ae/software/2038707/yellow-messenger> |
| en-AU | <https://www.getapp.com.au/software/2038707/yellow-messenger> |
| en-CA | <https://www.getapp.ca/software/2038707/yellow-messenger> |
| en-GB | <https://www.getapp.co.uk/software/2038707/yellow-messenger> |
| en-IE | <https://www.getapp.ie/software/2038707/yellow-messenger> |
| en-NZ | <https://www.getapp.co.nz/software/2038707/yellow-messenger> |
| en-SG | <https://www.getapp.sg/software/2038707/yellow-messenger> |
| en-ZA | <https://www.getapp.za.com/software/2038707/yellow-messenger> |
| es | <https://www.getapp.es/software/2038707/yellow-messenger> |
| es-CL | <https://www.getapp.cl/software/2038707/yellow-messenger> |
| es-CO | <https://www.getapp.com.co/software/2038707/yellow-messenger> |
| es-MX | <https://www.getapp.com.mx/software/2038707/yellow-messenger> |
| pt | <https://www.getapp.com.br/software/2038707/yellow-messenger> |
| pt-PT | <https://www.getapp.pt/software/2038707/yellow-messenger> |

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