Lightspeed Restaurant Reviews

Impressed

We're integrating with Lightspeed and my experience is that they've put a great product on the market.

ok

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Overall a great product that we continue to use at our cafe.

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

If it was up to me, I would cancel our contract.

When we decided to explore for a new POS system for our business, we were looking for a system that would be very user friendly, easy to install, good solid remote help desk and overall, a system that would be speed up our service. Due to the fast responses from lightspeed we were completely informed with the solution offered and had a quote in our inbox within no time. Very accurate, detailed and excellent service. Now 5 weeks later, the system is up and running in our operation in Jamaica. The installation was quick and easy (and we are certainly no experts at it) The staff training literally took 10 minutes and everybody enjoys working with the program. Most importantly as managers and owners we have all the accurate information available to control sales, waste and possible theft. All information is just a few Clicks away. Incase you don’t know; the help desk is simply phenomenal and well trained. As you can tell, I can recommend lightspeed to any company that looks for a system that clearly was designed for the user and by pros.

If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support.

We started using Lightspeed around two years ago. When joining the business I inherited a creaky old POS system that had been chosen for its ability to connect to our hotel PMS rather than for its usability and features. I was surprised that a cloud based system would have the capability to connect to hotel PMS but lightspeed does this really well. We started with 6 month trial in one location and now all locations run there F&B using Lightspeed. I was really happy with the support I received whilst on boarding, getting the system set up how we want it is very easy and the regular system updates only ever make things better. The key quality though has to be the ease at which the team use the system. Training is down to ten minutes rather than several hours supported by a hefty manual with our previous system. We are not about to explore the add ons for our next new opening including Customer Facing Display, Kiosk and Kitchen Display,

I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.

I am very happy with this product

Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.

I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments.

However, I feel that there is a lot of navigating around the 'back office' to get what you need to get done. The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support. The user interface is a bit big and boxy for my liking but understandably some see this as a benefit if working off a tablet in a cafe most of the time.

The client registration process was a bit tedious (maybe at least for us implementers/advisers) but when up and running my customers love the product. The POS register is really powerful and soon after becoming power users the only niggling complaint I get are small enhancements to customisations which are unfortunately locked down in the product anyway. e.g. layouts on receipts, dockets, shortcuts panel, etc.

I have also been really impressed with Kounta's email support and communication on release notes. You can really tell they are working hard in making this product better and better. Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table. Maybe I am just over the little pad and pencil.

In short, I am a big fan of Kounta POS in food & beverage. Totally recommend.

Very pleasant very fast customer service

Lightspeed has been really good to us over the past 4 years with regards to reports and POS systems.

Anytime an issue or a question rise up, the team is super helpful and quick to solve it !

We need better support system in the week end. We need a app to view from the menu. We will have to use browser to login into restaurant manager. As a owner, we need to simple app to check the sales summary for each location in the app.