webexpenses

4.5 (1,040)
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Software for smarter expense management & invoice processing

Overall rating

4.5 /5
(1,040)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

93%
recommended this app
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1040 Reviews

Dave
Dave
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Webexpenses Review from a USER after 2+ Years of Use

Reviewed on 04/07/2024

Have used this now for over 2 years and it is far superior to other sites we have used, be it...

Have used this now for over 2 years and it is far superior to other sites we have used, be it easier and the data you can get from it is excellent.

Pros

Easy to operate and supply all the information along with receipts to Head Office. It even tells you if you have submitted a receipt twice.

Cons

Uploading receipts can be a bit clunky and could be done from the main screen.

Mike
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Webexpenses - fulfills all my needs and easy to use

Reviewed on 05/07/2024

overall better than the last online expenses system i used and would highly reccomend

overall better than the last online expenses system i used and would highly reccomend

Pros

very easy to use - both on the laptop and mobile - i don't have to keep paper receipts anymore and i can do my expenses on the go

Cons

bit difficult to adjust mileage i find - fo rinstance if i had to detour for an accident i find the maps a bit tricky to navigate

Alice
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

The day to day use of webexpenses is fine from a users perspective but less flexible for an...

Reviewed on 12/12/2017

Pros

The best part of the software is the mobile app. If you enter your own claims as you go the system is great.

Cons

The lack of flexibility around mileage has been an issue for us and updating admin as we have a number of divisions. Running reports over different divisions for managers who are approvers for people in different divisions. People in the same team have to be in different divisions to manage the mileage therefore it falls back to the mileage rates not being flexible enough. Being able to set a mileage rate or rates by user would be the most beneficial improvement for us.
Webexpenses often runs slow, the cloud icon turns for a few seconds before running reports and adding attachments etc.
When a PA enters the expenses on behalf of their manager they find the process cumbersome and very slow, for example attaching receipts is slow and not being able to sort the order the receipts are entered (for example in date order) means that when faced with a pile of receipts from their manager they have to spend time sorting them first then attaching and then trying to identify which attachment is which from the repository before attaching to the claim lines.
I have expressed a few times that I feel there is a step missing in the process, currently a user enters a claim, they submit it, it is approved and then gets finance approval and it is marked as paid. It then disappears from view and the only way to get a list of who you are paying is to run a report based on dates which risks missing or duplicating. There needs to be a passed for payment stage and then paid.

Response from Webexpenses

Hi Alice,

Thank you for leaving a review for Webexpenses. It's great to hear that you like the mobile app. In regards to the mileage issues you have had I would recommend reaching out to our customer support team, they are always happy to help and have a wealth of knowledge on the system and troubleshooting,

many thanks

Amber, Your Webexpenses Team

Caroline
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Web Expenses user

Reviewed on 04/07/2024

In general it works well.
The reminder to submit comes too late in the month for my company, so the...

In general it works well.
The reminder to submit comes too late in the month for my company, so the deadline has already passed when I get this.

Pros

Easy to use
Easy to add receipts
Fairly intuitive

Cons

Doesn't give actual amount claimed - this maybe the way the company have set it up.
The print summary does not include the hours claimed

Katarzyna
Overall rating
  • Industry: Construction Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

easy to operate App

Reviewed on 03/07/2024

Pros

I am using webexpenses on app and my laptop. very easy to navigate.

Cons

adding photographic evidence could be easier

James
Overall rating
  • Industry: Insurance Software
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great System

Reviewed on 08/07/2024

Great, overall better than the old style of spreadsheets. Its clear to view from a YTD aspect also.

Great, overall better than the old style of spreadsheets. Its clear to view from a YTD aspect also.

Pros

ease of use and vey easy to see the status of expenses, and the total YTD it gives

Cons

can be clunky at times but a bit of patience and you'll get there

David
Overall rating
  • Industry: Individual & Family Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Travel Mileage

Reviewed on 03/07/2024

It's so simple to navigate and I like how webexspenes calculates my mileage

It's so simple to navigate and I like how webexspenes calculates my mileage

Pros

I like how I can save my mileage to my document and I can submit this at anytime

Cons

I have not experienced anything negative while using webexpenses

Simon
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Service

Reviewed on 05/07/2024

very good as it is pretty intuitive and easy to use.

very good as it is pretty intuitive and easy to use.

Pros

Easy to use and navigate. I like the reports feature as I am able to find the details I require when needed

Cons

Nothing major, but *on the top of the screen where the logo is, it would be good to have the logo as a home screen button or a separate home screen button as many Websites do

Alex
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

WebExpenses

Reviewed on 04/07/2024

Overall, I am fairly happy with it. If webexpenses offered some training a few times a year it...

Overall, I am fairly happy with it. If webexpenses offered some training a few times a year it would help.

Pros

The UI is very easy to understand. Without any training, I was able to learn the system quickly.

Cons

Attaching receipts to expenses is more fiddly than it needs to be. This might be due to the lack of training.

Chris
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best in class

Reviewed on 05/07/2024

having tried a few in different roles, Webexpenses if head and shoulders above the competition

having tried a few in different roles, Webexpenses if head and shoulders above the competition

Pros

Easiest way to claim expenses that I have come across, easy to user interface

Cons

nothing that i can think of, very easy to use

Wasim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Fantastic Product!

Reviewed on 04/06/2021

It meets the business requirements in a very effective way.

It meets the business requirements in a very effective way.

Pros

The best part of WebExpenses is the approval flow. It's simple yet effective process allows our business to efficiently manage creating, approving and processing expenses.

Cons

The user interface is perhaps where the software could be most improved. We've had to deal with a few claimants who have found it difficult to navigate through the interface when creating a claim.

Response from Webexpenses

Hi Wasim,
Thanks for leaving us a review. We are glad to hear that the system is helping with efficiency in your expensing process.
Our support hub is a great resource for any queries (https://hub.webexpenses.com/). Alternatively, please direct any queries to our support team at [email protected]

Kind regards,
Nadia from your Webexpenses team

Tiv
Overall rating
  • Industry: Financial Services Software
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect solution

Reviewed on 18/06/2021

It's been brilliant from the very beginning. We received plenty of support with implementation /...

It's been brilliant from the very beginning. We received plenty of support with implementation / setting up, and customer service was always available when we needed help

Pros

The phone app with the Smart Scan feature is brilliant.

Cons

Sometimes it's hard to find my way around as it's rather sophisticated. It is constantly being improved though

Response from Webexpenses

Hi Tiv,

It's good to hear that you've had a great experience with Webexpenses OCR technology feature.

Also, it's great that since switching to Webexpenses, submitting mileage claims has become easier for you.

Thanks,
Natalie from your Webexpenses team

Ken
Ken
Overall rating
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Underdelivered

Reviewed on 26/09/2022

This started out on a positive note. But quickly deteriorated when we found out that their...

This started out on a positive note. But quickly deteriorated when we found out that their solution did not integrate with our banking partner as promised. The contact was signed prior to learning that they did not integrate to our bank as they had stated during the initial conversations. Was the contract was signed and during the workflow configuration we became aware of the issue. Their response was that we could manually download our transactions from the bank and upload them to their system. This defeated the benefits of moving forward with their solution.

We have been invoiced monthly for services not implemented and have tried to get them to nullify the contact since they misrepresented its capabilities. They have refused and continue to invoice us.

Pros

Would have met our current needs should they have implemented as promised.

Cons

lack of integration with our banking partner.

Alternatives Considered

SAP Concur

Reasons for Switching to webexpenses

Simple solution that was presented to have existing integration with our banking partner.
Debbie
Overall rating
  • Industry: Publishing
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very user friendly

Reviewed on 12/06/2019

It has made our whole process much more efficient, we have eliminated paper, staff are submitting...

It has made our whole process much more efficient, we have eliminated paper, staff are submitting claims quicker and the Accounts payable team save time in not having to manually process the claims.

Pros

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go.
I must mention the Customer Support team who are always extremely helpful and efficient.

Cons

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Response from Webexpenses

Hi Debbie,
Thanks so much for leaving us a 5-star review. Reviews like yours make our day!

We're so pleased to hear that your claimants and administrators are finding the system easy to use and that you've saved time.
Should you or your users have any queries please get in touch with our support team at [email protected] OR check out our great resources on https://hub.webexpenses.com/.

Best wishes,
Nadia

Simon
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great tool for managing expenses

Reviewed on 15/06/2021

It solves a time/admin issue by making the recording of expenses quick and simple. It also provides...

It solves a time/admin issue by making the recording of expenses quick and simple. It also provides some consitency for submissions across the business as well as a level of accuracy. Nudges and limit caps help business control expenses - for instance a daily expense cap can be applied to a label/category (i.e. Subsitence).

Pros

When on the move, the app provides a great way to collate your expenses on the go. It saves doing it all in one go at the end of a month or week and digitizes your receipts. Not having to carry receipts is a big benefit and the capture system is fairly quick. Additionally, the app calculates the distance between two points (in miles) which saves working out distance traveled for mileage. This can save quite a lot of time, especially if you are used to using Google Maps or working out distances.

Cons

As a non admin user the default in the app is not to be able to view previous personal submissions (i.e. previous month or week). Note, you cna do this thorugh desktop login. This would be a useful addition so users can review reciepts previously submitted (perhaps to check if a reciept was in a previous month or not) . Additionally the data capture UX for reciepts could be improved on Android. There isn't a submit button on image gallery selection, so it takes a while to figure out you swipe back. Only a minor issue though.

Response from Webexpenses

Hi Simon,

Thank you for leaving a great review!

We're glad to hear that Webexpenses mileage calculation has helped to save time and improve efficiency.

In response to viewing previous submissions, follow these steps when logging into the App: Click on home > claim history. You'll then be able to view your claim history.

If you have any further questions, get in touch with our friendly support team: [email protected].

Thanks again,
Natalie from your Webexpenses team

Vanda
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

VM

Reviewed on 20/08/2020

It is obviously a very handy tool, when you have half of the company constantly travelling, as you...

It is obviously a very handy tool, when you have half of the company constantly travelling, as you can submit your claims and get reimbursed on the run.

Pros

Customer support is really good. And the software is very user friendly

Cons

Reporting ability is very limited, and had serious issues in the past (which we are still facing now with past credit card transactions). The credit card reports are the most problematic as we can't fully rely on some statuses. Some features are poorly developed, such as ability to disable approver changes to the claimants, ability to add specific fields customized for each client, archived credit cards can still receive transactions upload, etc

Response from Webexpenses

Hello Vanda,

Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses!

Should you have any questions or would like help with reporting, reach out to us at [email protected] where someone can assist.

All the best,
Webexpenses

terry
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Overall it is easy to use

Reviewed on 03/07/2024

Overall it is easy to use , quick to update daily, easy to submit my own and check that of my staff...

Overall it is easy to use , quick to update daily, easy to submit my own and check that of my staff does not add un needed admin to my day

Pros

Quick and easy also like the app to use on the go

Cons

The map is diffculit to adjust if I have had to take a differnt route

Sara
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Why I Love WebExpenses!

Reviewed on 05/07/2024

Pros

I have started a new career at the age of 55 years old. Computer technology is not my strength and struggle with some of the basic Microsoft features I use on a daily basis. At first, I thought WebExpenses was intimidating but surprisingly, I have come to enjoy recording my receipts on a weekly basis. The format is very easy to navigate and I particularly love using the WebExpenses App on my iPhone! I usually take a photo of my receipt with my phone and upload it immediately. Then at the end of the week, I use my laptop to record my claims and WebExpenses automatically finds the receipt to attach! Super easy! In fact, when I am with co-workers and we need to submit shared receipts, they all have me do it for them!

Cons

At times, when I am submitting the company credit card, the amount is over what is allowed and a note needs to be documented to justify the amount. I have difficulty accessing the bottom of the page and the "exclamation point", where I need to type, does not always allow me to record it.

Sara
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Expenses Management

Reviewed on 05/07/2024

Webexpenses is the easiest expense tracker I have used to date.
It is simple to track the payments...

Webexpenses is the easiest expense tracker I have used to date.
It is simple to track the payments made against the receipts submitted, review past submissions easily and quickly, and relevant and quick analytics.

Pros

It is very user-friendly.
One of my favorite features is mileage tracking.
It is valuable to have access to the start/ end of the journeys logged and to be able to tag them to specific projects. This means the user and the wider team ensure no fraudulent claims are made against the company account. This makes the tracker secure to use straightforwardly.
The other relevant feature is to match the claims against the digitalised expense receipts presented for quick and simple reconciliations.

Cons

The mobile responsiveness could be improved.
It is not possible to save a journey on the mobile app and sometimes the route shown is not the route taken.

Ibrahim
Overall rating
  • Industry: Construction Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Simplifies filing expenses

Reviewed on 08/07/2024

There are/ have been teething problems and you have to update or delete and reinstall in some...

There are/ have been teething problems and you have to update or delete and reinstall in some cases. Overall it makes life quicker for myself and the accounts team.

Pros

Simplifies filing expenses by using OCR
Always on hand as it's on the phone
Quick one touch to get into menu

Cons

Does not always read the correct date
Does not always recognise the correct amount when there are deductions
some files do not upload via the app have to be Jpeg or Pdf
Some car parking tickets just get kicked out

Sandeep
Overall rating
  • Industry: Facilities Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

User friendly Platform

Reviewed on 03/07/2024

I am using Webexp from last 5 years, and the platform offers robust features for categorizing and...

I am using Webexp from last 5 years, and the platform offers robust features for categorizing and submitting expenses, and the mobile app makes it convenient to handle expenses.

Pros

The user interface is very simple, making it easy to navigate and use even for beginner. and its hassle free.

Cons

Initially, attaching the receipt might seem confusing for beginners, but it becomes familiar to everyone over time. so may be this need to be simplified.

John
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy to learn and use

Reviewed on 03/06/2021

Pros

Webexpenses is an ideal solution that simplifies expenses claims. The process is quick and easy to do and does away with the need to store lots of paper receipts as pictures can be uploaded to the server quickly.
This saves the user and managers time when submitting and approving claims on a regular bass

Cons

Theres not a great deal that I can think of that I dislike apart from the odd time where it slows down or doesn't work. This is a rarity however.

Response from Webexpenses

Hello John,

Thank you for leaving us a review. We are pleased to hear that you have had a positive experience using our system and features!

Best wishes,
Nadia.H

Matthew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Efficient Expense Management with Webexpenses

Reviewed on 03/07/2024

Pros

Webexpenses significantly streamlines the process of managing and submitting expenses. The user-friendly interface is intuitive, allowing for quick and easy navigation. I particularly appreciated the mobile app, which enables users to capture receipts on the go and upload them directly to the system. The automated approval workflows and integration with various accounting software are standout features, ensuring a smooth and efficient process. Additionally, the customer support is responsive and helpful, addressing any issues promptly.

Cons

One downside is that the initial setup can be somewhat time-consuming, requiring detailed configuration to tailor the system to specific business needs. Additionally, while the mobile app is generally efficient, occasional sync issues can occur, causing minor inconveniences. Some users might find the reporting features a bit limited, especially if they require more advanced analytics. However, these issues are relatively minor compared to the overall benefits provided by Webexpenses.

Shelly
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great resource for you business

Reviewed on 20/08/2020

Great product, customer service is extremely helpful and quick to resolve problems or assist with...

Great product, customer service is extremely helpful and quick to resolve problems or assist with using the product in the most efficient way.

Pros

The ability to have it on your phone and keep up with receipts for your purchases right away.

Cons

I proxy for 28 employees and sometimes it can be difficult switching between employees.

Response from Webexpenses

Hello Shelly,

Thank you for taking the time to leave us a review and glad to hear you've had a positive experience using Webexpenses!

Should you have any questions, reach out to us at [email protected] where someone can help.

All the best,
Webexpenses

Kirsty
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Always delivers

Reviewed on 11/12/2017

expense submitted in a timely manner and with all the relevant information which make it easier for...

expense submitted in a timely manner and with all the relevant information which make it easier for a finance department to keep qan eye on and track expenses that are being incurred.

Pros

Its ease of use and transparency. Very clear to the user/administrator where they need to navigate to on the system

Cons

Sometimes crashes when you are trying to generate reports especially if there are large amounts of data

Response from Webexpenses

Hi Kirsty,

Thank you for leaving us a review! It's great to hear you find the system easy to navigate as a user and an admin. If you find you have any problems with the system crashing then please don't hesitate to contact out customer support team,

many thanks,

Amber, Your Webexpenses team